I have 23 stays but GP says I only have 22...
Aug 16, 2011, 12:18 am
#1
Original Poster
Join Date: Mar 2006
Location: Near ORD
Programs: AA LT Gold, Hyatt Diamond, HH Gold, SPG Gold, PC Plat Ambassador
Posts: 739
I have 23 stays but GP says I only have 22...
I have 23 stays and should only be 2 away from Diamond. My GP account says I only have 22 stays. Normally this would be a matter of figuring out what stay didn't post and having GP update it, however, all 23 of my stays show up in my history!! So how do I remedy this when I don't have a specific stay to say didn't post?
I've counted and counted over and over and still come up with 23 stays... not sure why GP says I only have 22.
I've counted and counted over and over and still come up with 23 stays... not sure why GP says I only have 22.
Aug 16, 2011, 1:31 am
#3
Original Poster
Join Date: Mar 2006
Location: Near ORD
Programs: AA LT Gold, Hyatt Diamond, HH Gold, SPG Gold, PC Plat Ambassador
Posts: 739
Thanks, that helped. I just looked through all of my stays and found one from Aug. 6th at the Hyatt Rosemont that says 0 next to Qualified Nights.
I booked it on the Hyatt website but it was a special rate (Feed the Car where I rec'd a $25 gas card); any reason why that shouldn't qualify?
I booked it on the Hyatt website but it was a special rate (Feed the Car where I rec'd a $25 gas card); any reason why that shouldn't qualify?
Aug 16, 2011, 6:13 am
#4
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
Sometimes packages are not eligible for stay credits. I would call GP and say you didn't get credit for the stay and see what they respond.
Aug 16, 2011, 7:09 am
#5
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Thanks, that helped. I just looked through all of my stays and found one from Aug. 6th at the Hyatt Rosemont that says 0 next to Qualified Nights.
I booked it on the Hyatt website but it was a special rate (Feed the Car where I rec'd a $25 gas card); any reason why that shouldn't qualify?
I booked it on the Hyatt website but it was a special rate (Feed the Car where I rec'd a $25 gas card); any reason why that shouldn't qualify?
Could you PM your GP account details to me? I'll be happy to take a look at it.
Sincerely,
Nick B.
Aug 16, 2011, 5:25 pm
#6
Original Poster
Join Date: Mar 2006
Location: Near ORD
Programs: AA LT Gold, Hyatt Diamond, HH Gold, SPG Gold, PC Plat Ambassador
Posts: 739
Thanks Nick B. and everyone else. I got a response from GP via email last night and I now know what the problem was. I was credited with the wrong amount of points for my Rosemont stay, and I guess when GP adjusted the points, they accidentally changed the Qualifying Night(s) from 1 to 0. 
No biggie; I'm just glad I have it figured out because it was driving me crazy!!
I'm only 2 more stays from Diamond!! YAY!!!
No biggie; I'm just glad I have it figured out because it was driving me crazy!!I'm only 2 more stays from Diamond!! YAY!!!
Aug 22, 2011, 6:35 pm
#7
Join Date: Jan 2005
Location: Pacific Northwest
Programs: 2011 Air: AA (Plat) UA (Prem); Hotel: HGP (Dia), HH (Dia), KIT (IC); Car: HZ (PC) AF
Posts: 688
Thanks Nick B. and everyone else. I got a response from GP via email last night and I now know what the problem was. I was credited with the wrong amount of points for my Rosemont stay, and I guess when GP adjusted the points, they accidentally changed the Qualifying Night(s) from 1 to 0. No biggie; I'm just glad I have it figured out because it was driving me crazy!!
I'm only 2 more stays from Diamond!! YAY!!!
No biggie; I'm just glad I have it figured out because it was driving me crazy!!I'm only 2 more stays from Diamond!! YAY!!!
I find it helps to keep track of my stays/points on a spreadsheet and check the website after my stays to ensure they are credited properly.