Points being calculated incorrectly. Check your folios.
Dec 27, 11, 2:40 pm
#62
Join Date: Jan 2010
Location: valencia ca
Programs: Hyatt Diamond
Posts: 242
Originally Posted by seaduck79
Just had another one horribly mangled and under-calculated, after we were told it was fixed.
Dear Hyatt Forum: I never thought I would write one of these letters, but....
Dear Hyatt Forum: I never thought I would write one of these letters, but....
Dec 27, 11, 3:19 pm
#63
Join Date: Jul 2010
Location: RDU
Programs: AA EXP; Marriott Titanium; Globalist
Posts: 311
Unsolicited adjustment of points
We stayed in London at the Churchill this summer on a combination of points for one room and paid on another. Awarded points afterwards seemed lower than my calculations almost as if they were based on the pounds not the dollars. I called and they adjusted it upwards.
Then earlier this month (December) I got an email saying they had found an error in the calculations and gave us another 800+ points. Seemed computer generated. Someone or something must be auditing these as I haven't had any stays since the summer. Anyone else get a correction unsolicited?
Then earlier this month (December) I got an email saying they had found an error in the calculations and gave us another 800+ points. Seemed computer generated. Someone or something must be auditing these as I haven't had any stays since the summer. Anyone else get a correction unsolicited?
Dec 27, 11, 7:15 pm
#64
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,296
Originally Posted by RDUflyer2
Then earlier this month (December) I got an email saying they had found an error in the calculations and gave us another 800+ points. Seemed computer generated. Someone or something must be auditing these as I haven't had any stays since the summer. Anyone else get a correction unsolicited?
Dec 28, 11, 8:40 am
#65
Join Date: Mar 2011
Location: Seattle
Programs: Hyatt, Marriott, Delta, Alaska
Posts: 632
"The Big Fix" was great. However, it puzzles me why they would have gone to the effort to fix everything going backward if they hadn't already fixed it going forward, which they apparently haven't. Now they will have to do another effort if and when they do actually address the core problem.
Since this did, at one point, work, one would be led to believe that there is or was at least one someone in IT at Hyatt who can create and test a relatively simple arithmetic equation, and another someone who can translate that into a SQL statement. Why is that person's ability not being applied there?
Since this did, at one point, work, one would be led to believe that there is or was at least one someone in IT at Hyatt who can create and test a relatively simple arithmetic equation, and another someone who can translate that into a SQL statement. Why is that person's ability not being applied there?
