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Hyatt Tier (Status) Matching (Challenge) Information - 11/10(ended 10/31/14)

Hyatt Tier (Status) Matching (Challenge) Information - 11/10(ended 10/31/14)

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Old Aug 11, 14, 8:46 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
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HYATT GOLD PASSPORT® DIAMOND TRIAL
Terms and Conditions

To qualify for this promotion, member must contact Hyatt Gold Passport Customer Service at 800.304.9288 or [email protected] between June 1, 2013, and April 30, 2014, reference Offer Code DMD14 and provide a statement with their account activity from a competitor. Upon enrollment, member will receive trial Diamond membership for 60 days. To maintain Diamond membership through February 2015, member must complete 12 eligible nights at any Hyatt worldwide within 60 days of enrollment. Member will also receive 1,000 Hyatt Gold Passport bonus points on their first six (6) eligible nights within 60 days. Maximum 6,000 Hyatt Gold Passport bonus points may be earned. Diamond 30% point bonus will be awarded for all eligible stays during the 60-day trial membership period when member chooses points for their stay. If member completes the stay requirements they will receive a new membership card, valid through February 2015, within 3-4 weeks of qualifying. Membership benefits will be available when member provides their Hyatt Gold Passport number at time of reservation and check-in.

Limit one trial tier offer per member. Hyatt Gold Passport will track all eligible nights in which a Hyatt Gold Passport account number is provided. An eligible night is defined as a single night at any Hyatt in which an eligible rate is paid. For the purposes of this Promotion, an “Eligible Rate” shall be defined as any hotel published room rate, including, but not limited to, rates found on hyatt.com, the Hyatt Daily Rate, Volume Account Rates, AAA and Senior Citizen rates. “Ineligible Rates” are discounted rates, including, but not limited to, any free night stays, Third Party Internet Rates (examples include priceline.com, hotels.com, Expedia, and Travelocity), traditional wholesale rates (examples include GOGO Worldwide Vacations, Pleasant Holidays, etc.), airline crew rates, airline employee rates, travel agency employee rates, Club at the Hyatt discount certificate stays, Hyatt employee or employee family discount rates, airline interrupted-trip vouchers or contracted rooms (a contract room is a room that has been reserved pursuant to a written and executed agreement between a hotel and a corporation, government agency or individual for a negotiated room rate in exchange for an agreed upon number of rooms to be rented for an extended period of time). Back-to-back stays at a single Hyatt are considered one stay. Hyatt Gold Passport reserves the right to alter or withdraw this promotion at any time without notice.

The following are all the competitors and required status to qualify for the Diamond Trial Offer.

Hilton Honors- Gold VIP and Diamond
Marriott- Gold and Platinum
Starwood- Platinum
Priority Club (now IHG Rewards Club)-Platinum
Fairmont Hotel (one FT has had success)

Please note, the competitor statement must indicate your name, tier status and at least one stay in the last 12 months. Please email statement of your membership activity with a competitor to us for processing.

This promotion is subject to the complete Terms and Conditions of the Hyatt Gold Passport program. For complete program terms and conditions, visit goldpassport.com. Hyatt Hotels & Resorts® encompasses hotels managed, franchised or leased by subsidiaries and affiliates of Hyatt Hotels Corporation. The trademarks Hyatt®, Hyatt Hotels & Resorts®, Park Hyatt®, Andaz®, Grand Hyatt®, Hyatt Regency®, Hyatt Place®, HYATT house®, Hyatt Residence Club®, Hyatt Gold Passport®, and related marks are trademarks of Hyatt Corporation and its affiliates. ©2013 Hyatt Corporation. All rights reserved.

Important note on timeframe: You have 60 days from the start of the challenge to complete the 12 nights, regardless of what the expiration date is on the your account profile. You may still retain Diamond status until the end of the month in which your trial period ends.
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Old Feb 9, 14, 12:13 pm
  #1186  
 
Join Date: Sep 2009
Location: Everywhere
Programs: AA EXP
Posts: 210
Originally Posted by keepssmile View Post
Requested on Thursday, still no response. The customer service representative told me there are too many request these days and normally it takes 5 days to respond. Too bad I have to cancel today's reservation.
Sent in request Friday, nothing heard as well.
Zantaine is offline  
Old Feb 9, 14, 12:43 pm
  #1187  
No longer used by Hyatt; use World of Hyatt Concierge
Original Poster
 
Join Date: Jul 1999
Posts: 1,626
Good Afternoon FT!

It's disappointing to hear about people not getting their trials not processed in time for stays.

Those of you who are reading this that have stays starting within the next week and haven't heard back: could you please PM me the email address you sent from as well as the email address you sent it to ([email protected] is the most common one). I'd be happy to pull these from the queue.

Safe travels,

Evan V
Gold Passport Concierge is offline  
Old Feb 12, 14, 12:10 am
  #1188  
 
Join Date: Apr 2009
Programs: AA PLT; QFF SG
Posts: 36
Quick question - what happens on completion of the trial?

Have just had my 12th night credited, but my expiration remains at 28 February 2014 rather than 2015 - should I follow this up, or does it take a few days / until the reassessment date for it to be adjusted to go through for the extra year?
djfuzz is offline  
Old Feb 12, 14, 9:16 am
  #1189  
 
Join Date: Jun 2011
Location: CHS
Programs: DL Diamond, WN A-List, Marriott Platinum Elite, Hyatt Globalist
Posts: 628
Originally Posted by djfuzz View Post
Quick question - what happens on completion of the trial?

Have just had my 12th night credited, but my expiration remains at 28 February 2014 rather than 2015 - should I follow this up, or does it take a few days / until the reassessment date for it to be adjusted to go through for the extra year?
It sounds like they're running a bit behind and will usually update it within a few days. For the sake of good order, I suggest simply responding to your original acceptance email to confirm that you have satisfied all requirements.
jmgriffin is offline  
Old Feb 12, 14, 9:44 am
  #1190  
Suspended
 
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Originally Posted by djfuzz View Post
Quick question - what happens on completion of the trial?

Have just had my 12th night credited, but my expiration remains at 28 February 2014 rather than 2015 - should I follow this up, or does it take a few days / until the reassessment date for it to be adjusted to go through for the extra year?
I received a confirmation email upon my successful completion of the Diamond Challenge. This email was sent about a week after completion. If concerned, I would phone HGP and confirm that you have in fact completed the Diamond Challenge successfully. Its good to review that all bonus points have been posted correctly, having an agent answer all questions. Congratulations!
Ancien Maestro is offline  
Old Feb 12, 14, 10:49 pm
  #1191  
 
Join Date: Apr 2001
Posts: 1,141
Originally Posted by Ancien Maestro View Post
I received a confirmation email upon my successful completion of the Diamond Challenge. This email was sent about a week after completion. If concerned, I would phone HGP and confirm that you have in fact completed the Diamond Challenge successfully. Its good to review that all bonus points have been posted correctly, having an agent answer all questions. Congratulations!
Just to clarify this: should I expect to see my "Tier Expiration" date updated shortly after reaching 12 nights? Or shortly after the end date of the challenge (assuming I reach 12 nights)?
lewinr is offline  
Old Feb 13, 14, 12:17 pm
  #1192  
 
Join Date: Dec 2010
Location: Pit
Programs: AA Gold SPG Gold HHonors Gold
Posts: 238
Originally Posted by milemonkey View Post
Is Hilton Gold VIP the same as Hilton Gold?

Do I have to show past stays or can I just show my card to get the GP Platinum?
Hilton gold is the same as gold vip.

just send them a screen shot of your current account profile online.
teese35 is offline  
Old Feb 13, 14, 12:19 pm
  #1193  
 
Join Date: Dec 2010
Location: Pit
Programs: AA Gold SPG Gold HHonors Gold
Posts: 238
Originally Posted by djfuzz View Post
Quick question - what happens on completion of the trial?

Have just had my 12th night credited, but my expiration remains at 28 February 2014 rather than 2015 - should I follow this up, or does it take a few days / until the reassessment date for it to be adjusted to go through for the extra year?
mine posted 3 days after i completed my 12th night stay reservation.
teese35 is offline  
Old Feb 13, 14, 12:37 pm
  #1194  
 
Join Date: Aug 2011
Location: BOS
Programs: AA EXP, Hyatt Diamond, Hilton Diamond, SPG Gold, IHG Plat
Posts: 198
On the note of delayed responses to diamond challenge requests - I just called the gold passport line and the phone rep was able to process it right away for me. She was even able to look up the email I had already sent with screenshots of competing status.

Completed the challenge a five days ago and my status expiration has been adjusted appropriately at some point in the interim.
md25 is offline  
Old Feb 13, 14, 7:41 pm
  #1195  
 
Join Date: Sep 2012
Posts: 4,317
Don't know why some of you guys are getting delay in responses. I emailed them a couple nights ago and got a reply and Diamond status within 24 hours.
DaveInLA is offline  
Old Feb 13, 14, 9:21 pm
  #1196  
Suspended
 
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Originally Posted by DaveInLA View Post
Don't know why some of you guys are getting delay in responses. I emailed them a couple nights ago and got a reply and Diamond status within 24 hours.
A note.. HGP office handling the Challenge requests is not open during the weekend. When I sent in my Diamond Challenge request on a Friday night, HGP did not open until Monday, and I didn't get my Challenge authorized until the Tuesday after.

the Challenge office can't process the requests without first receiving documents evidencing acceptable competitor elite loyalty program and proof of a one night stay. When I called in on the Tuesday, once HGP pulled up the fax which I sent 4 days prior, they were able to process and authorize the Diamond Challenge on the spot.
Ancien Maestro is offline  
Old Feb 13, 14, 9:25 pm
  #1197  
 
Join Date: Nov 2013
Location: DFW
Programs: AA Gold, Hyatt Diamond, Hilton Gold
Posts: 476
Originally Posted by Ancien Maestro View Post
A note.. HGP office handling the Challenge requests is not open during the weekend. When I sent in my Diamond Challenge request on a Friday night, HGP did not open until Monday, and I didn't get my Challenge authorized until the Tuesday after.

the Challenge office can't process the requests without first receiving documents evidencing acceptable competitor elite loyalty program and proof of a one night stay. When I called in on the Tuesday, once HGP pulled up the fax which I sent 4 days prior, they were able to process and authorize the Diamond Challenge on the spot.
I emailed on a Saturday evening and they got back to me Sunday afternoon and started my trial.
britishcanuck is offline  
Old Feb 14, 14, 12:03 pm
  #1198  
Suspended
 
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Originally Posted by britishcanuck View Post
I emailed on a Saturday evening and they got back to me Sunday afternoon and started my trial.
I stand corrected as the hours to process the Diamond Challenge must have changed.

Was a regular HGP rep able to handle processing your Diamond Challenge? Or was it the department who handles Diamond Challenges that got back to you?
Ancien Maestro is offline  
Old Feb 14, 14, 1:21 pm
  #1199  
 
Join Date: Nov 2013
Location: DFW
Programs: AA Gold, Hyatt Diamond, Hilton Gold
Posts: 476
Originally Posted by Ancien Maestro View Post
I stand corrected as the hours to process the Diamond Challenge must have changed.

Was a regular HGP rep able to handle processing your Diamond Challenge? Or was it the department who handles Diamond Challenges that got back to you?

I was replied to by a "Hyatt Gold Passport Representative". I emailed [email protected] to enroll.
britishcanuck is offline  
Old Feb 18, 14, 12:10 pm
  #1200  
 
Join Date: Dec 2004
Location: SFO, DFW
Programs: DL Gold, AA Plat, Marriott Gold, Hilton Gold, Hyatt Platinum, SPG Gold
Posts: 1,350
So if I understand correctly, at this time there is no limitation to how many diamond trials one can do over the course of a lifetime? Doing one now would not stop me from doing one two years from now if the same program was offered? I'm likely going to hit diamond status anyway in a few months, but it would be nice to have the status for my upcoming stays.

Also I would just need to show proof of one stay in my Elite program? Thanks!
gooseman13 is offline  

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