Why Does Hyatt Deduct Points For Award Stays Immediately But Never Refund The Points?
#16
Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM, DL 500k, AA 500k, Hyatt GP 1M, HH Gold, Rad. Gold, CP Gold, Miracle Fruit-su Club
Posts: 9,950
* I will note that it happened with United, regularly, as well.
#18
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
For most cases the points are put back automatically. There has been a growing amount of times when a representative cancels the reservation that points aren't done automatically. This is an error we have been working to correct. If you do not see the points automatically back in your account or have any questions please feel free to PM us. We are always more than happy to assist.
Sincerely,
Chrissi R.
Sincerely,
Chrissi R.
#19
Original Poster
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,642
For most cases the points are put back automatically. There has been a growing amount of times when a representative cancels the reservation that points aren't done automatically. This is an error we have been working to correct. If you do not see the points automatically back in your account or have any questions please feel free to PM us. We are always more than happy to assist.
Sincerely,
Chrissi R.
Sincerely,
Chrissi R.
If the rep tells you they don't want to manually put it back and that "they will go back within 24-72 hours" I have literally never seen them actually go back without calling back.
Please let us know when this bug is fixed.
And better yet, please let us cancel awards on Hyatt.com like we used to be able to do!
#21
Original Poster
Join Date: Feb 2004
Location: CLE
Programs: UA GS+LT UC, AA EXP+LT PLT, Fairmont LT PLT, Marriott PLT, Hilton DIA, Hyatt Glob, Avis CHM
Posts: 4,642
Yes, because most good reps know of the issue and manually refund the points while you are still on the phone.
It's the reps that say it will refund with a day or two by itself that are the issue.
Well technically the issue is Hyatt's IT, but that's another can of worms.
It's the reps that say it will refund with a day or two by itself that are the issue.
Well technically the issue is Hyatt's IT, but that's another can of worms.
#23
Join Date: Feb 2004
Location: Toronto, Canada
Programs: HH Diamond, Marriott Gold
Posts: 1,362
#24
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,869
After I canceled the award, the next screen said "it could take up to 72 hours for your points to be redeposited" (or something). But the 72 hours was clear. I have logged out and in and they haven't been redeposited. It's been only 48 hours, but I am anxious to rebook. Don't really want to call. Will if I have to but will just wait it out I guess.
#25
#26
#27
Join Date: Mar 2004
Location: CPT
Programs: BA BD SA
Posts: 4,467
Likewise.
Just cancelled 3 bookings, two on line and one via the call centre. All redeposited immediately. I even asked the call center agent how long it would take and she said she wasn't sure but would keep an eye on it over the coming days. But there was no need for that - when I logged in again immediately after the call, the points were back.
Just cancelled 3 bookings, two on line and one via the call centre. All redeposited immediately. I even asked the call center agent how long it would take and she said she wasn't sure but would keep an eye on it over the coming days. But there was no need for that - when I logged in again immediately after the call, the points were back.
#28
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,869
Weird. I wonder why my cancellation had all the delay language. Another odd thing was that I couldn’t modify it online, which is why I canceled it. Was going to rebook different days.
#29