ZBigFam

Just checked out. Room service breakfast and restaurant breakfast was not even on my bill (sometimes they have to manually take the charges off). I know one day I ordered the bagels and lox and the pancake and there was no issue.

I have to say their bolognese pasta is some of the best I have ever had. Really good room service here.

Aventine

I guess I just get unlucky and they want to charge me for overages. YMMV at this property.
I'd agree about the Bolognese. Loved it in the restaurant too.

JAeX

Just checked in and got said card, attached below:



Andaz 5th Globalist breakfast benefit card

danger

On my recent four night stay I used a TSU and was confirmed into a balcony suite. But on arrival (a couple hours after regular check-in time) I was told the suite wasn’t ready and was further upgraded to the old TSU suite, a splash suite.

Much has been said about the suite and I don’t have anything to add on that front other than to say looking out over 5th Ave and the library and down towards the Empire State Building never gets old for this out-of-towner.

The minibar is pathetic. Popcorn and a chocolate bar are the extent of the food and the water is a local New York brand. Of course, if it wasn’t complimentary there’s no doubt it’d be stocked with $6 Kit-Kats and $8 Evian. It’s stupid and embarrassing. Interestingly, it wasn’t stocked when I arrived in the room and when checking-in I overheard an agent phoning someone to say xyz room’s minibar also hadn’t been stocked. Perhaps the hotel purposely doesn’t stock it in a further display of stinginess.

I was disappointed not to receive a turndown on any of my four nights. I mentioned this at check-out and the agent seemed surprised although she did ask if I had requested it. To my mind, you shouldn’t need to request a turndown at an Andaz but maybe that’s just me. Housekeeping was otherwise fine.

There was no mention of any breakfast limit when checking-in although I did confirm that it is still available via room service, which I used on one morning. The lemon soufflé pancake still makes my eyes roll into the back of my head. Absolutely delicious. On two of the mornings I ordered a juice, entrée, coffee and a muffin and there was no issue with the charges on check-out. I also visited the below ground bar one night where I really like the atmosphere and had a couple of very nice cocktails.

There was no issue with a 4pm check-out.

I’m a fan and hope to return.

Biggie Fries

Anyone ever stayed here via Visa Signature Luxury Hotel Collection?

Trying to translate
into this property. For example, I don't remember anything like a continental breakfast on the menu. And might the late check-out be the 4pm one (Globalist)?

G-CIVC

Had almost nothing (around 1/4 stocked) in the minibar last weekend, mumbled about it and got my breakfast waived. Fair enough I guess for a WoH essentially-nobody.

YtravelF

jameswes

And as one who travels with family, they also missed that globalist breakfast is for adults AND up to two children. I've rarely had a hotel charge breakfast for kids... but still.

Kacee

If that's accurate, it's a blatant T&C violation. The benefit is:

WoH T&C

creditcardgeek

They gave me that card on accident when we stayed there last September. I guess that might have been for a rate that includes breakfast? When I brought it up to the front desk they corrected it by handing me one that mentioned Globalist on it and included the entree.

NAIRBO

Appears TSUs now upgrade into an Andaz Suite vs Balcony Suite. Anyone else confirmed this?

YtravelF

This. I went back down to the front desk and asked a different person was given the correct card this time.

False alarm. Nothing to see here

MarkOK

Thank god!

That 'breakfast' would be nearly worth nothing to me and I'd throw a child like tantrum.

So is that what one would get who stayed at like the "bed and breakfast rate"?? I would hope not considering online those rates are like 100$ more per night. A coffee, juice, bagel, and apple is far from what I consider a breakfast.

I see in a post above that a stay through the "Visa Signature Luxury Hotel Collection" is given a continental breakfast -- so maybe the crap breakfast is just for that.

MarkOK

The "andaz suite" is what is described as a "standard suite" on their booking site, and thus yes, that is what TSUs would "upgrade" to.

johndoes

Trying to book NY trip with family via Hyatt points for next month. PH NY has no availability for award stay. To get best bang for points value - Andaz 5th avenue is next best option after PH NY. This will be my 2nd stay at Andaz 5th Ave (currently Globalist) - last year i stayed here via GoH booking from good friend. I left with bad taste in mouth during my first stay - no suite upgrade (not even attempt by Front Desk), standard room with no good view only facing office building, no turn down service, had to ask daily to fill-up mini bar snacks; only good thing I remember was breakfast.

Hope it's better experience this time around specially staying as Globalist - will plan to check in early this time around. Also, dividing 3 nights into 2 stays as suite upgrades are normally offered for smaller stays.