Andaz Fifth Avenue (NY) REVIEW - MASTER THREAD
Oct 12, 2017, 3:42 am
#1801
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,051
Some stay notes:
- they let the front desk employees dress as they want now. It's bad in a hotel when you have to ask if they work here or not.
- service is as curt and bad as its always been. Items asked for were delayed or never came. Never once has a front desk told me they don't have any options to a 'cigarette smell coming into our suite from another suite problem'.
- no service recovery for that issue. Their ozone machine is pretty toxic and nasty. I would recommend checking out if they can't move you to another or better suite. Sleeping with the windows open in NYC is a recipe for a sleepless night.
- Tony Chi designed beautiful but VERY frustrating rooms. The Splash suite doors don't fully close and always open themselves.
- The slider up, down and around fixture panels gets old quick after 13 hour flight.
- the curtains could have used automation too.
-breakfast isn't as polished as it once was. Some decent dishes but others were sloppy.
- They will charge for anything outside of 1 entree, juice and coffee. I think it's ridiculous they don't allow you to add fruit or a side of meat for your entree.
I don't think I'd personally stay here again. It would have to be 2007 dirt cheap for me to even consider it again. I believe in second chances but I don't believe in third chances. Cornelia was a hotelier but Ms. Roady is more of an administrator. A hands off kind of GM. The further degradation of the property is probably on her. The level of human response and courtesy at 5th Avenue is on par with the Hyatt Place Paramus.
- they let the front desk employees dress as they want now. It's bad in a hotel when you have to ask if they work here or not.
- service is as curt and bad as its always been. Items asked for were delayed or never came. Never once has a front desk told me they don't have any options to a 'cigarette smell coming into our suite from another suite problem'.
- no service recovery for that issue. Their ozone machine is pretty toxic and nasty. I would recommend checking out if they can't move you to another or better suite. Sleeping with the windows open in NYC is a recipe for a sleepless night.
- Tony Chi designed beautiful but VERY frustrating rooms. The Splash suite doors don't fully close and always open themselves.
- The slider up, down and around fixture panels gets old quick after 13 hour flight.
- the curtains could have used automation too.
-breakfast isn't as polished as it once was. Some decent dishes but others were sloppy.
- They will charge for anything outside of 1 entree, juice and coffee. I think it's ridiculous they don't allow you to add fruit or a side of meat for your entree.
I don't think I'd personally stay here again. It would have to be 2007 dirt cheap for me to even consider it again. I believe in second chances but I don't believe in third chances. Cornelia was a hotelier but Ms. Roady is more of an administrator. A hands off kind of GM. The further degradation of the property is probably on her. The level of human response and courtesy at 5th Avenue is on par with the Hyatt Place Paramus.
Oct 12, 2017, 7:00 am
#1802
Join Date: Oct 2011
Location: LGA/JFK
Programs: AA PL, DL Gold, Hyatt Dia, SPG Gold, HH Gold
Posts: 220
Oct 12, 2017, 12:19 pm
#1803
Join Date: Oct 2009
Programs: UA 1K, Hilton ♦ , Hyatt Carbonado, Wyndham ♦, Marriott PE, "Stinking Bum" elsewhere.
Posts: 4,992
Some stay notes:
- they let the front desk employees dress as they want now. It's bad in a hotel when you have to ask if they work here or not.
- service is as curt and bad as its always been. Items asked for were delayed or never came. Never once has a front desk told me they don't have any options to a 'cigarette smell coming into our suite from another suite problem'.
- no service recovery for that issue. Their ozone machine is pretty toxic and nasty. I would recommend checking out if they can't move you to another or better suite. Sleeping with the windows open in NYC is a recipe for a sleepless night.
- Tony Chi designed beautiful but VERY frustrating rooms. The Splash suite doors don't fully close and always open themselves.
- The slider up, down and around fixture panels gets old quick after 13 hour flight.
- the curtains could have used automation too.
-breakfast isn't as polished as it once was. Some decent dishes but others were sloppy.
- They will charge for anything outside of 1 entree, juice and coffee. I think it's ridiculous they don't allow you to add fruit or a side of meat for your entree.
I don't think I'd personally stay here again. It would have to be 2007 dirt cheap for me to even consider it again. I believe in second chances but I don't believe in third chances. Cornelia was a hotelier but Ms. Roady is more of an administrator. A hands off kind of GM. The further degradation of the property is probably on her. The level of human response and courtesy at 5th Avenue is on par with the Hyatt Place Paramus.
- they let the front desk employees dress as they want now. It's bad in a hotel when you have to ask if they work here or not.
- service is as curt and bad as its always been. Items asked for were delayed or never came. Never once has a front desk told me they don't have any options to a 'cigarette smell coming into our suite from another suite problem'.
- no service recovery for that issue. Their ozone machine is pretty toxic and nasty. I would recommend checking out if they can't move you to another or better suite. Sleeping with the windows open in NYC is a recipe for a sleepless night.
- Tony Chi designed beautiful but VERY frustrating rooms. The Splash suite doors don't fully close and always open themselves.
- The slider up, down and around fixture panels gets old quick after 13 hour flight.
- the curtains could have used automation too.
-breakfast isn't as polished as it once was. Some decent dishes but others were sloppy.
- They will charge for anything outside of 1 entree, juice and coffee. I think it's ridiculous they don't allow you to add fruit or a side of meat for your entree.
I don't think I'd personally stay here again. It would have to be 2007 dirt cheap for me to even consider it again. I believe in second chances but I don't believe in third chances. Cornelia was a hotelier but Ms. Roady is more of an administrator. A hands off kind of GM. The further degradation of the property is probably on her. The level of human response and courtesy at 5th Avenue is on par with the Hyatt Place Paramus.
My recent stay there was horrible. Glob recognition/perks were nil-I got no upgrade at all, instead getting a very dark courtyard room. This place has really gone to hell in only a couple of years.
Last edited by zombietooth; Oct 12, 2017 at 12:31 pm
Oct 12, 2017, 10:12 pm
#1804
Join Date: Feb 2005
Programs: Bonvoy Lifetime Titanium, Hyatt Globlist, Hilton Silver, Amtrak Select Plus, UA Silver
Posts: 2,022
They need to retrain the FD folks.
Oct 13, 2017, 7:09 pm
#1805
Join Date: Sep 2012
Location: Chesapeake, VA
Programs: MR Platinum, Hilton Diamond, Hyatt Globalist
Posts: 108
My family and I stayed here for the second time in the last two years, for a one night stay before changing over to the Park Hyatt. Used points and an upgrade certificate, and was upgraded to the top floor two bedroom king overlooking the library. It was truly fabilous.
We had fantastic service from the hosts. Little discussion about breakfast where they tried to tell me my kids were not eligible for free breakfast, but that got straightened out. Free parking with the points stay which was great.
Food was good. We checked out on a Sunday and you could order anything off the brunch menu. We went with the Lobster Roll, Chicken Schnitzel, and Burger. All were great.
Used late checkout as well.
We had fantastic service from the hosts. Little discussion about breakfast where they tried to tell me my kids were not eligible for free breakfast, but that got straightened out. Free parking with the points stay which was great.
Food was good. We checked out on a Sunday and you could order anything off the brunch menu. We went with the Lobster Roll, Chicken Schnitzel, and Burger. All were great.
Used late checkout as well.
Oct 14, 2017, 4:46 am
#1806
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,051
haha it was good to us too. It's just that full service 5th Avenue should have more warmth and empathy to guests than an HP.
Did corporate respond to your complaints?
Did corporate respond to your complaints?
Nov 7, 2017, 6:16 am
#1807
Join Date: May 2014
Programs: AA Platinum, Hyatt Globalist, Hertz President's Circle
Posts: 245
It definitely appears that this is now the policy based on how the Globalist card is written, which is a pretty big downgrade if actually enforced. Has anyone experienced being billed for small reasonable additions, like a side of fruit or meat?
Nov 7, 2017, 6:43 am
#1808
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,051
Me. 8 dollars for sausage (like 4-5 in a Staub cast iron pan) and like 11 dollars for berries. I wonder if they would charge for a link of sausage? That's all I had wanted really.
Nov 7, 2017, 8:00 am
#1809
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,844
Nov 7, 2017, 8:36 am
#1810
Join Date: May 2014
Programs: AA Platinum, Hyatt Globalist, Hertz President's Circle
Posts: 245
Dang, that’s obnoxious. Did you happen to ask about the charges at checkout? Curious if they will bend if pressed.
Nov 7, 2017, 4:24 pm
#1811
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,051
Nov 8, 2017, 5:44 am
#1813
Join Date: Jan 2016
Location: NY Metro
Programs: Hyatt GP Diamond
Posts: 242
That's too bad, I've always had a good experience there and was considering a return the week of Thanksgiving. Let us know your thoughts on the PHNY - I had a recent stay there and while the hard product is still exceptional, I found the overall service and Globalist recognition to have dropped off significantly.
Nov 9, 2017, 11:47 am
#1814
Join Date: Dec 2002
Location: Hong Kong
Posts: 2,172
That's too bad, I've always had a good experience there and was considering a return the week of Thanksgiving. Let us know your thoughts on the PHNY - I had a recent stay there and while the hard product is still exceptional, I found the overall service and Globalist recognition to have dropped off significantly.
Switched back to PHNY. Hard product still great. Soft product never as good as Four Seasons but still fine. So PHNY it is now.