Diamond Welcome Amenities at HP/SS
Jun 6, 2010, 4:21 pm
#1
Original Poster
Join Date: Nov 2005
Location: DFW,FLL
Programs: DL PM, UA Premier Plat, Hertz 5*, HH Gold
Posts: 561
Diamond Welcome Amenities at HP/SS
Since reaching Diamo nd in Feb, I stayed at 5 different Hyatt Place & Summerfield Suites and not one front desk clerk automatically asked me to choose my welcome amenities upon check-in. It's stupid to ask every time I check in, don't you think? I just checked out of the Summerfield at Richardson near Dallas and upon check out the front desk clerk had no idea what I was talking about. What the heck? I know by call GP they will credit it back but to me it's a waste of time. I'm sure that I'm not the only one with this problem.
Jun 6, 2010, 6:34 pm
#5
FlyerTalk Evangelist
Join Date: Jan 2006
Location: SFO
Programs: AA ExPlat,EX-UA 1K, Hyatt Diamond, SPG Plat,
Posts: 12,212
HP recently hire lots of new FD persons lately, they still not familiar with Diamond yet, ask at check out to have it put on, I have been lucky with no problem with it.
Jun 6, 2010, 8:15 pm
#6
Join Date: Nov 2008
Programs: Too Many to Count
Posts: 510
I find phone calls take way too much time. Even simple requests turn into long, drawn out negotiations with agents who just don't understand the policies and have to turn to a supervisor every 2 minutes. Instead, I just VERY clearly email my requests every 2 weeks or so (missing points, switching GP points to miles, etc broken down by property, date, and day) and generally, they're actioned without any issues.
Jun 6, 2010, 9:39 pm
#7
Join Date: Sep 2008
Location: Ewr
Posts: 70
HP/SS is very frustrating when it comes to the Diamond amenities.
I certainly hope over time, things will improve
I certainly hope over time, things will improve
Since reaching Diamo nd in Feb, I stayed at 5 different Hyatt Place & Summerfield Suites and not one front desk clerk automatically asked me to choose my welcome amenities upon check-in. It's stupid to ask every time I check in, don't you think? I just checked out of the Summerfield at Richardson near Dallas and upon check out the front desk clerk had no idea what I was talking about. What the heck? I know by call GP they will credit it back but to me it's a waste of time. I'm sure that I'm not the only one with this problem.
Jun 6, 2010, 9:52 pm
#8
FlyerTalk Evangelist
Join Date: Aug 2008
Location: LAX
Programs: AA-PLT Pro 1.9 MM, Hyatt-Explorer, Marriott-Gold, Super 8--Formica
Posts: 17,392
This is a really property specific issue that has been discussed a number of times here in the past. I have only used 3 different HP's during their existence, and I have always gotten my points (without a call). Several times, I have gotten an amenity as well. Please look at the program T&C's as they pertain to HP's and SS's, as they may be a bit different than FS Hyatts.