2,500 Bonus Points - Bed Type Guarantee
 

Recently I made a reservation at a HP and they only showed king accessible rooms available, which I booked without a complaint - king is set as my preference. When I went to check-in, I was asked if I wanted the 500 bonus points as a diamond or the welcome amenity. Before I could respond, the front desk clerk said that they already posted 2,500 bonus points to my account - I didn't argue with the free points. When the points posted to my account, it said that the 2,500 points were for "Plat/Diam Bed Type Guarantee." Were these points because the room was accessible (no tub)? Not to be greedy, but should I have also received the 500 welcome points? Thanks.

I didn't know that they were offering tub guarantee - so I assume that the 2500 is some sort of bed type (in lieu of anyways) guarantee. You should have also received the 500 welcome points but IMO you already made out 2000 points better already.

Did the hotel fail you give you a king bed? What part of the bed guarantee did they fail to deliver?

Please post more details--this is a puzzler.

No, I received a king bed, just no tub. And as I mentioned in my first post, the points were already noted on my file when I went to check-in.

I thought the 2500 points for a bed did not apply to HP.

And he booked a king and got a king. I think someone on property was confused by the rules and misapplied them. It is a nice gift for the OP. I can't even figure out the 2,500 points as the bonus is supposed to be 5,000 points.

10. Does Hyatt guarantee my reservation bed type preference?

This benefit is reserved for Hyatt Gold Passport® Platinum and Diamond members only and is available at Hyatt Hotels & Resorts® worldwide, Hyatt Place and Hyatt Summerfield Suites. Hyatt Gold Passport Platinum and Diamond members will be guaranteed the bed type (i.e. king, queen, double etc.) for the room type selected at the time of reservation. If the hotel is unable to honor the bed type at check-in, members will receive 5000 Hyatt Gold Passport bonus points and their room will be changed the next day for the requested bed type

http://www.hyatt.com/hyatt/customer-...ns.jsp#jump-10

Well now, I certainly had not ever noticed that.

HPs are only 2500 points.

http://goldpassport.hyatt.com/gp/en/...&cat_id=16&wt=

2. Platinum and Diamond Bed Type Guarantee

Hyatt Gold Passport Platinum and Diamond members will be guaranteed the bed type (i.e., king, queen, double, etc.) for the room type selected at the time of reservation. The bed type guarantee is available at participating Hyatt properties worldwide. Not valid at Hyatt Vacation Club Resorts. If the hotel is unable to honor the bed type at check-in, members will receive 5,000 Hyatt Gold Passport bonus points at Hyatt Hotels & Resorts and 2,500 bonus points at Hyatt Place and Hyatt Summerfield Suites per stay. The bed type guarantee does not apply to room upgrades. In order to qualify for the guarantee, the member’s Hyatt Gold Passport number and bed type preference must be included on the reservation. Reservations made through meeting planners, travel agents and wholesalers must include this information in order to be included in the guarantee. The guarantee is not valid on reservations booked through third-party websites such as, but not limited to, Expedia, Priceline and Hotels.com. Platinum and Diamond members who make a reservation on the same day he/she plans to arrive at the hotel or who walks into a hotel without a reservation is not eligible to receive the guarantee. Guarantee only applies to the member’s room regardless of the number of rooms for which the member pays. If a member believes that compensation is due with respect to the bed type guarantee, he/she must request payment of the compensation while still a guest at the hotel, prior to checking out. Failure to request such payment prior to checkout will result in a complete waiver of any right to receive such compensation. Limited bed types may be available during certain high-demand periods or special events. Bed type guarantees do not apply to Hyatt Grand Bed™ availability. Hyatt Grand Bed availability may vary by property.

Can you show me that reference? Intuitively, what you say makes sense. However, I can only find the Ts and Cs that I've listed above that appear to clearly state it will be 5,000 irregardless of whether it is a Hyatt or a Hyatt Place.

Ahh, yes, I see it. (Did you add the text to your initial post? I'd swear I didn't see it when I responded.)

Hyatt has a conflict between their FAQ and their Ts and Cs. I hope they will see this and update the FAQ to reflect the latter.

Sorry I did add the link and text later after I found it:D.

Yes, but that is assuming you are Diamond which I don't see noted on your post. Contact GP CS and they will cheerfully add them.

Do you have to ask for such 2,500 points from the hotel when they do not have your bed type reserved?