Diamond Amenity on Self Check-In
#1
Suspended
Original Poster
Join Date: Dec 2009
Location: WAS
Programs: UA 1k, SPG Plat, Hyatt Diamond, Hilton Diamond, PC Plat
Posts: 484
Diamond Amenity on Self Check-In
Hey experienced Diamond GP folks!
I'm new to Diamond, and therefore the welcome amenity on checkin. If you use the self-checkin monitors, do you find that you still receive the 1000/500 point amenity? Or do you have to ask a person at the front desk to post it?
Bonus question: any difference between when you choose points vs. miles?
Thanks!
I'm new to Diamond, and therefore the welcome amenity on checkin. If you use the self-checkin monitors, do you find that you still receive the 1000/500 point amenity? Or do you have to ask a person at the front desk to post it?
Bonus question: any difference between when you choose points vs. miles?
Thanks!
#2
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,813
At the HP I stayed at last night, the machine didn't offer any amenity choice, but the agent told me this morning that it had been added to my account.
Bonus question: any difference between when you choose points vs. miles?
Thanks!
Thanks!
#3
Join Date: Jan 2010
Location: Sugar Land, TX
Programs: AA LT Gold, UA Gold, Hyatt Plat, HHonors Gold, Priority Club Gold, Marriott Silver
Posts: 316
The kiosk at the Hyatt Regency Austin does not offer the points amenity option. The other day I received an email from a property manager asking for any feedback I had on a recent stay, so I mentioned this problem. I received a response the next day in which the manager mentioned she was not aware of this issue, and she was going to contact the vendor in charge of programming the kiosk in order to get the issue rectified immediately.
#4
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
Not only the points amenity is not offered at kiosks neither are the breakfast certs for properties that issue breakfast certs for diamonds - as such as far as I'm concerned these kiosks are kind of worthless for diamonds.
#5
Join Date: May 2003
Posts: 6,359
I'm pretty sure I've seen the Diamond Amenity pts listed as an option at SEVERAL of the check-in kiosks I've used at various hotels. Maybe they have removed this option recently as I'll admit it's been 6 months or so since I've used a check-in kiosk.
#6
Join Date: Aug 2009
Programs: DL DM, UA PP, Hyatt DM, Marriott SE, SPG Gold
Posts: 166
Had same issue at MCO airport Hyatt -- no amenity or breakfast certs from machine check-in. I used it because there was a long line of people checking in and just selected a random amenity, then called down to the desk to change it to points. Later I went to the desk to get my breakfast cert.
#8
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,813