Aventine

Those days seem further and further away in the past now.
My problem in South Korea is certain Hyatts making buffet breakfasts so bad that I don't want to eat there. I guess it's pick your poison with a $33 upchargeable limit here or a 45,000 won ($36 USD) buffet that's no good.

olouie

Just to be clear it’s not a $33 limit. It’s really a $19 limit because if you order anything than the two eggs entree for $19 it’s upcharge even if you don’t hit the $33 total. That’s my real problem with this. It’s taking the Hyatt terms and making it into literally you have a single entree choice. Pretty soon we will see that become the $15 then $10 then $5 item.

777 global mile hound

Appreciate the heads up I will put this on the must avoid list if accurate
This is purely shocking and needs to be documented with "Hyatt Consumer Affairs" to see if its even allowable.
This is all new news to me and shocking never heard of this.Something like this if it catches on could easily further cut my business with Hyatt
to less than 20 or 30 nights a year.I earned my lifetime status not to have it sliced to toast and coffee.
Hope this is yet just another greedy hotel ownership trying to game the system like some select others that attempt to micro manage elite benefits

coleslaw

Putting it on a "must avoid" list without taking other factors into account seems a bit extreme.

The breakfast situation, as described by olouie, is pretty bad. But this property is priced lower than most comparable Marriott, Hilton, Hyatt, IHG and other/independent brands in the area.

Do I think the breakfast situation is a positive? No.

Does it mean I'm going to completely remove this property from consideration when looking at lower Manhattan hotels purely because of a (relative to some other Hyatts) poor breakfast policy? Of course not.

777 global mile hound

Excellent Fully respected
That's an individual choice.None the less
Its the sole reason as one example I do not return to the Grand Hyatt NYC presently poor breakfast/bad benefit to boot with closed restaurants and lounge
and grab and go as the dining option.Unlike others I actually love my accommodations/upgrades there
I do happily pay up charges when the food quality is stellar and the elite earned in house benefit is still reasonable

Breakfast is important to some and not others just like quiet rooms vs noisy ones subjective.I started staying with Hyatt for value many years ago
In those days breakfast was an event in many of the hotels and especially their premium club lounges.More and more I
see a commoditized product and could be any brand as benefits partially erode

I see myself as a free agent where a given property makes me the happiest and with that said with gratitude reaching most of the lifetime elite tiers
allows me the greater flexibility to achieve outstanding experiences and value.For the first time in many years I am doing better
in some of the other programs and have a greater
flexibility than what Hyatt has to offer more frequently than I ever would have imagined .That simply wasn't the case pre pandemic

olouie

Surprised no one complained in this suite before but one of the big windows was missing it’s seals so lots of cold air was rushing in. Maintenance was nice but said they only had some masking tape to try and block it off. Better but not great as NYC is in a cold snap this weekend.

At least we were able to get a space heater.

Kacee

"Single entree choice" meaning there's only one item on the menu you're allowed to have, or that you can't choose two entrees?

Noting that the Globalist benefit is defined to include an entree, juice, coffee. There's no entitlement to two entrees.

olouie

There is a single item that you can select without upcharge. If you order anything but that one it costs extra.

Kacee

Thanks for clarifying. Yes, that sucks.

rm76

Did this hotel leave the Prive program? Doesn't appear to be bookable anymore.

olouie

There was a different person working breakfast today and instead of the globalist breakfast item she entered each item into the system and said the front desk would have to handle it. So I went over and waited until someone showed up. Front desk attendant didn't know what the hotel actually does for the globalist benefit, but could see that my first breakfast was entered as lunch for over $100 and second breakfast was only entered as $20 (was around $76 on the receipt). He said I should check back when I checkout to see what actually happens. Not looking forward to that as it seems like most likely there will be a lot of wrong charges and escalations.

Things are a bit wonky at this hotel. The front desk is often left unstaffed and in room phones dont work (just ringtone but preset buttons do nothing bc programming is prob left over from Andaz). Its too bad that this hotel has so much potential but just drops the ball.

Markie

I reached out to them based on the thread and my plan to stay there for Easter:

jona970318

Glad to hear it!

We have a stay there this weekend so will report back

Aventine

Sounds like a rush job to reopen as a Centric.

MSPeconomist

What if a Glob doesn't eat eggs? Would the person just get $9 for beverages at breakfast?

In the past, some Hyatts where one orders from the menu have allowed me to substitute breakfast potatoes or hash browns for the eggs in a bacon and eggs plate or allowed me to select two or three side dishes (such as potatoes (or an English muffin), bacon, and fresh fruit) in place of a main course for breakfast.