Goldpassport.com (as well as new WorldOfHyatt) New Issues and Website Problems Thread
Jun 30, 2016, 8:00 am
#1
No longer used by Hyatt; use World of Hyatt Concierge
Original Poster
Join Date: Jul 1999
Posts: 1,628
Goldpassport.com (as well as new WorldOfHyatt) New Issues and Website Problems Thread
Dear Flyertalkers,
Today, we re-launched GoldPassport.com and I am excited to share the new site with you, which is now more user-friendly and easier to navigate.
New features were developed to help members review their benefits at a glance and modify reservations. The refreshed layout allows members to view their point balance, membership status and reservations all in one place, and it is now easier than ever to explore ways to earn and redeem points with both Hyatt hotels and our partners.
Our new search feature lets members easily redeem their points for free nights in any of their favorite Hyatt locations. Search by hotel brand, category and even activity. Plus, book Points + Cash awards online.
I hope that you enjoy the new GoldPassport.com. Let me know what you think! Send me a tweet @jeffzidell or email me at [email protected].
Wishing you safe travels and all my best,
Jeff Zidell
Mod note - I've stickied this thread as the new website issues / problems thread - I've locked the old one http://www.flyertalk.com/forum/hyatt...issues-38.html which was started in 2010.
Today, we re-launched GoldPassport.com and I am excited to share the new site with you, which is now more user-friendly and easier to navigate.
New features were developed to help members review their benefits at a glance and modify reservations. The refreshed layout allows members to view their point balance, membership status and reservations all in one place, and it is now easier than ever to explore ways to earn and redeem points with both Hyatt hotels and our partners.
Our new search feature lets members easily redeem their points for free nights in any of their favorite Hyatt locations. Search by hotel brand, category and even activity. Plus, book Points + Cash awards online.
I hope that you enjoy the new GoldPassport.com. Let me know what you think! Send me a tweet @jeffzidell or email me at [email protected].
Wishing you safe travels and all my best,
Jeff Zidell
Mod note - I've stickied this thread as the new website issues / problems thread - I've locked the old one http://www.flyertalk.com/forum/hyatt...issues-38.html which was started in 2010.
Last edited by peteropny; Jun 30, 2016 at 11:28 am
Jun 30, 2016, 8:28 am
#2
Join Date: Feb 2005
Programs: Bonvoy Lifetime Titanium, Hyatt Globlist, Hilton Silver, Amtrak Select Plus, UA Silver
Posts: 2,025
Loving the new splash page. Very classy and not clustered. I can now see my available balance in big bold type!!!
Is our Lifetime progress published on the site??
Is our Lifetime progress published on the site??
Last edited by hotelfanatic; Jun 30, 2016 at 8:34 am
Jun 30, 2016, 8:58 am
#3
Join Date: Jul 2014
Location: DTW
Programs: Hyatt Globalist, Marriott Titainum, Hilton Diamond, IHG Platinum, Delta Diamond
Posts: 142
There is... kinda haha, but it's buggy. Pretty sure its supposed to show nights/stay til re-qualification but instead reads lifetime diamond.
Jun 30, 2016, 8:59 am
#4
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Future pts/pts + cash reservations are no longer floating to the top and need to be looked for.
In the reservations area pts + cash reservations don't show the points spent....
Can't say I'm too enthused at the moment.
In the reservations area pts + cash reservations don't show the points spent....
Can't say I'm too enthused at the moment.
Jun 30, 2016, 9:30 am
#5
Join Date: Jan 2005
Location: Maine
Programs: UA Gold, Hyatt Glob, Marriott Plat, National EE, Hertz PC
Posts: 706
The account page definitely looks nicer and having the reservations on a single page like that is helpful. I wish it would show the room type booked though without us having to go to hyatt e-concierge page.
I don't quite understand the new award search page. It doesn't let you search for actual inventory so you're still forced to go to each hotel page to see if it is available. The old way, before it got disabled, where we could use the checkbox to search for award at least allowed us this view for a particular city. Also someone searching for a hotel around Dulles won't be shown the hotel in nearby Reston which doesn't make sense. I've found at least 2 hotels don't seem to exist via that search: Hyatt Tamaya and Grand Hyatt Taipei.
Edit: Apparently there are no hotels in DC and Arlington via the award search page...
I don't quite understand the new award search page. It doesn't let you search for actual inventory so you're still forced to go to each hotel page to see if it is available. The old way, before it got disabled, where we could use the checkbox to search for award at least allowed us this view for a particular city. Also someone searching for a hotel around Dulles won't be shown the hotel in nearby Reston which doesn't make sense. I've found at least 2 hotels don't seem to exist via that search: Hyatt Tamaya and Grand Hyatt Taipei.
Edit: Apparently there are no hotels in DC and Arlington via the award search page...
Last edited by Pingtung; Jun 30, 2016 at 9:40 am
Jun 30, 2016, 10:28 am
#9
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
Especially since the new website has even more issues than the previous site!
Smart new look, but totally dysfunctional. All reservations missing activity incorrectly posted...
Anything that matters is worse than before...
Jun 30, 2016, 10:38 am
#10
Join Date: May 2005
Programs: Marriott LT Titanium, Hilton LT Diamond, AA LT Platinum
Posts: 426
The Concierge says the new site is user friendly. It is definitely NOT friendly. The lack of a flexible calendar is a major deficiency. You have to check day by day for each individual rate. In contrast, Marriott and Hilton have flexible calendars where you can check over weeks or even a month for changes in the rates being charged. So if you have some flexibility, you can quickly decide which days you wish to stay at which hotels. Also, for the Hyatt website, if the rate is, say, $200 for Monday and $250 for Tuesday, it can switch to $250 for both days if you make a request covering both days rather than just day by day. At least, that has been my experience.
Jun 30, 2016, 11:36 am
#11
Join Date: Feb 2005
Programs: Bonvoy Lifetime Titanium, Hyatt Globlist, Hilton Silver, Amtrak Select Plus, UA Silver
Posts: 2,025
Was there ever a flexible calendar feature on the Hyatt site? I do not recall it. So not sure how you can imply that not having it is not user friendly when we never had it to begin with. Maybe they can consider it for a later release.
But I find the new expansion feature showing the reservation details a great improvement. Used to have to open up the link to that reservation to show the rate and such. now just click the + icon and the reservation details will expand out under it. ^^^
Think the overall design of the Account Activity page to be top notch.
But I find the new expansion feature showing the reservation details a great improvement. Used to have to open up the link to that reservation to show the rate and such. now just click the + icon and the reservation details will expand out under it. ^^^
Think the overall design of the Account Activity page to be top notch.
Jun 30, 2016, 11:43 am
#13
Join Date: Jul 2009
Location: IAH
Programs: UA 2MM, Hyatt Diamond, SPG Gold
Posts: 2,161
Yes, there was a flexible calendar in the past. It disappeared a few years ago and a few of us noted it. For a while, one of the 3rd party sites, Expedia ??, had similar functionality, but it too went away. I'd really like to see it back again.
Jun 30, 2016, 11:48 am
#14
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
Jun 30, 2016, 11:50 am
#15
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848