Nov 23, 2015, 10:34 pm
Last edit by: solewalker
On Thursday, November 19 at 12:43 PM EST, @HyattConcierge sent the following tweet via the Twitter social media platform:
"Looking for a new loyalty program? DM us and let’s talk."
12:43 PM EST - https://twitter.com/HyattConcierge/status/667397894987767808
2:55 PM EST - https://twitter.com/HyattConcierge/status/667431140815450112
Q: What was offered by Hyatt Gold Passport?
A: Hyatt Gold Passport offered a status match for qualifying elite status in qualifying hotel loyalty programs to Hyatt Gold Passport Diamond. This status level remains valid through the end of February 2017.
Q: Which hotel loyalty programs? Which elite status level?
A: As of Friday, November 20 at 12:00 PM EST, it appears that requests with proof of elite status with almost any hotel loyalty program were matched to Hyatt Gold Passport Diamond. It has been reported that Marriott Rewards Gold, Starwood Preferred Guest (SPG) Gold, Hilton HHonors Gold, and others were matched to Hyatt Diamond.
After Friday, November 20 at 12:00 PM EST, it appears that only some top-tier elite status level in some hotel loyalty programs were being matched, for example Starwood Preferred Guest (SPG) Platinum. There is no supporting evidence that any sort of cut-off date/time was implemented in actual denials. However, this is most likely due to the fact that requests made after the cut-off date/time have not yet been processed (refer to the "How long will it take" question below).
There are a number of reports that indicate being told by Hyatt representatives that there was a cut-off date/time and that the current status match is for SPG Platinum members only.
It seems there have been varied reports around what elite status and hotel loyalty program qualified, which ones didn't qualify, which level of Hyatt Gold Password was matched to, etc. More information should be available on November 24 when it is expected that the cut-off date/time is processed and the wiki will be updated as we have some additional reports roll in.
As always, YMMV.
Q: How does this differ from the previous Diamond Status Challenge or Diamond Fast Track offers?
A: The requirements for the current status match were: 1) proof of elite status with a qualifying hotel loyalty program and 2) proof of ONE stay during this calendar year. This is an outright status match not a status challenge.
Q: How long will it take for the status match to be applied?
A: As of November 24 at 1:30 AM EST, it appears that they have reviewed requests made up to around November 20 at 11:30 AM EST. The initial response was "within 48 hours," but that has since been extended to "within 14 days." Based on reports, it appears that requests are being processed on the weekends and late into the evenings (author note: my status match was processed at 1:30 AM EST).
Q: If I am matched to Hyatt Gold Passport Diamond level, will I receive the Diamond Suite Upgrade awards?
A: Yes. As with any Diamond member, you will receive four DSU awards within one to two business days. These will expire at the end of February 2016. You can attach these to future reservations - past February 2016 - as long as they are used prior to their expiration - changes to the reservation may result in the loss of the expired DSU though. You will receive an additional four DSU awards next year for use by early March 2016 which will expire February 28, 2017. This is no different than any other Diamond member.
Q: If I currently have Diamond status, will Hyatt extend my status an additional year?
A: No. Hyatt is not offering extensions on existing Diamond status. Once again, this is based on reports from the community, so YMMV. Anything is possible if you ask; nothing is possible if you do not ask.
Q: If I previously attained Diamond level status through a Diamond Status Challenge or Diamond Fast Track offer, am I eligible for the current status match offer?
A: As long as you are not currently a Diamond member and meet the other qualifications, it appears you will be eligible for this offer. Previous status challenges should not affect this offer.
Q: Why would Hyatt make this kind of offer?
A: While the reasons can only be discussed as hypothetical situations, the recently announced acquisition of Starwood Hotels by Marriott Hotels and the subsequent disgruntled reaction from many SPG elite members most likely played a role. However, this is unconfirmed and merely speculation.
Q: I missed this promotion before. Is this promotion still active? If so, how do I request a status match?
A: At this time, there is no evidence to suggest the promotion has ended. To request the status match, email [email protected] with a screenshot of 1) proof of your current elite status level with a competing hotel loyalty program AND 2) proof of at least one stay during the current calendar year AND 3) your Hyatt GP membership number.
NOTE: It appears that only new requests from SPG Platinum members will receive the Diamond status match. This does not mean you should not try if you have some other type of status, but you should expect the request to be declined. Again, "YMMV" applies.
"Looking for a new loyalty program? DM us and let’s talk."
12:43 PM EST - https://twitter.com/HyattConcierge/status/667397894987767808
2:55 PM EST - https://twitter.com/HyattConcierge/status/667431140815450112
Q: What was offered by Hyatt Gold Passport?
A: Hyatt Gold Passport offered a status match for qualifying elite status in qualifying hotel loyalty programs to Hyatt Gold Passport Diamond. This status level remains valid through the end of February 2017.
Q: Which hotel loyalty programs? Which elite status level?
A: As of Friday, November 20 at 12:00 PM EST, it appears that requests with proof of elite status with almost any hotel loyalty program were matched to Hyatt Gold Passport Diamond. It has been reported that Marriott Rewards Gold, Starwood Preferred Guest (SPG) Gold, Hilton HHonors Gold, and others were matched to Hyatt Diamond.
After Friday, November 20 at 12:00 PM EST, it appears that only some top-tier elite status level in some hotel loyalty programs were being matched, for example Starwood Preferred Guest (SPG) Platinum. There is no supporting evidence that any sort of cut-off date/time was implemented in actual denials. However, this is most likely due to the fact that requests made after the cut-off date/time have not yet been processed (refer to the "How long will it take" question below).
There are a number of reports that indicate being told by Hyatt representatives that there was a cut-off date/time and that the current status match is for SPG Platinum members only.
It seems there have been varied reports around what elite status and hotel loyalty program qualified, which ones didn't qualify, which level of Hyatt Gold Password was matched to, etc. More information should be available on November 24 when it is expected that the cut-off date/time is processed and the wiki will be updated as we have some additional reports roll in.
As always, YMMV.
Q: How does this differ from the previous Diamond Status Challenge or Diamond Fast Track offers?
A: The requirements for the current status match were: 1) proof of elite status with a qualifying hotel loyalty program and 2) proof of ONE stay during this calendar year. This is an outright status match not a status challenge.
Q: How long will it take for the status match to be applied?
A: As of November 24 at 1:30 AM EST, it appears that they have reviewed requests made up to around November 20 at 11:30 AM EST. The initial response was "within 48 hours," but that has since been extended to "within 14 days." Based on reports, it appears that requests are being processed on the weekends and late into the evenings (author note: my status match was processed at 1:30 AM EST).
Q: If I am matched to Hyatt Gold Passport Diamond level, will I receive the Diamond Suite Upgrade awards?
A: Yes. As with any Diamond member, you will receive four DSU awards within one to two business days. These will expire at the end of February 2016. You can attach these to future reservations - past February 2016 - as long as they are used prior to their expiration - changes to the reservation may result in the loss of the expired DSU though. You will receive an additional four DSU awards next year for use by early March 2016 which will expire February 28, 2017. This is no different than any other Diamond member.
Q: If I currently have Diamond status, will Hyatt extend my status an additional year?
A: No. Hyatt is not offering extensions on existing Diamond status. Once again, this is based on reports from the community, so YMMV. Anything is possible if you ask; nothing is possible if you do not ask.
Q: If I previously attained Diamond level status through a Diamond Status Challenge or Diamond Fast Track offer, am I eligible for the current status match offer?
A: As long as you are not currently a Diamond member and meet the other qualifications, it appears you will be eligible for this offer. Previous status challenges should not affect this offer.
Q: Why would Hyatt make this kind of offer?
A: While the reasons can only be discussed as hypothetical situations, the recently announced acquisition of Starwood Hotels by Marriott Hotels and the subsequent disgruntled reaction from many SPG elite members most likely played a role. However, this is unconfirmed and merely speculation.
Q: I missed this promotion before. Is this promotion still active? If so, how do I request a status match?
A: At this time, there is no evidence to suggest the promotion has ended. To request the status match, email [email protected] with a screenshot of 1) proof of your current elite status level with a competing hotel loyalty program AND 2) proof of at least one stay during the current calendar year AND 3) your Hyatt GP membership number.
NOTE: It appears that only new requests from SPG Platinum members will receive the Diamond status match. This does not mean you should not try if you have some other type of status, but you should expect the request to be declined. Again, "YMMV" applies.
Hyatt Doing Status Matches on Twitter! (11/19/15)
Dec 1, 2015, 6:18 am
#796
Suspended
Join Date: Dec 2014
Posts: 8,460
Got confirmed to Hyatt Diamond, after sending in Hilton Gold status with one stay that was almost a year ago (paid by company, only chain hotel I've ever stayed in my life).
I currently have Hyatt Diamond, sent in match request for Hilton Diamond (current Hilton Gold), and have SPG Gold and IHG Platinum. I used to be Hyatt Plat until upgrade. All through credit cards!
And now for the kicker, just got confirmed for a suite upgrade, using points + cash, out of which points are from credit card signup and UR transfers. I plan on using all my DSUs before Feb so I can max them out again before next years kick in. Oh plus now I have those two free nights again which I will use at another top tier Hyatt! Last but not least, I'm in college.
Now, how do you feel?
Honestly, though from my position this is what you'd be expected to do. You can't really be mad at me. Be mad at Hyatt!
I currently have Hyatt Diamond, sent in match request for Hilton Diamond (current Hilton Gold), and have SPG Gold and IHG Platinum. I used to be Hyatt Plat until upgrade. All through credit cards!
And now for the kicker, just got confirmed for a suite upgrade, using points + cash, out of which points are from credit card signup and UR transfers. I plan on using all my DSUs before Feb so I can max them out again before next years kick in. Oh plus now I have those two free nights again which I will use at another top tier Hyatt! Last but not least, I'm in college.
Now, how do you feel?
Honestly, though from my position this is what you'd be expected to do. You can't really be mad at me. Be mad at Hyatt!
Dec 1, 2015, 6:26 am
#797
Join Date: Oct 2009
Posts: 308
Another Data Point
A friend of mine finally heard back from Hyatt this morning. She was given the vaunted Platinum status. She is a new Marriott Platinum obtained in the past year through her employer's agreement with the hotel chain. She had one stay of two nights thus far in 2015. Her tweet and subsequent email back and forth with Hyatt began the early morning of November 20, 2015.
She told me that despite appreciating this lovely gift she wrote Hyatt CS declining it since it would not be sufficient impetus to change biz or leisure travel in 2016.
I wish good luck to all who took advantage of the tier match and were elevated to top status. I hope they enjoy their stays and can get maximum benefit out of being Diamond members.
She told me that despite appreciating this lovely gift she wrote Hyatt CS declining it since it would not be sufficient impetus to change biz or leisure travel in 2016.
I wish good luck to all who took advantage of the tier match and were elevated to top status. I hope they enjoy their stays and can get maximum benefit out of being Diamond members.
Dec 1, 2015, 6:28 am
#798
Suspended
Join Date: Dec 2014
Posts: 8,460
There really is no reason to write an email declining Platinum as there is no cost to getting it. She could simply not use it. lol
Dec 1, 2015, 6:35 am
#799
Join Date: Mar 2013
Location: Dallas, TX
Programs: AA EX Plat. Hyatt Glob
Posts: 106
Anyone else told that they were getting matched to Diamond and not get it? I was told about 7 days ago, confirming my match. But my account still shows Hyatt Gold. Sent an email but have not received a response in 5 days, guessing they are still busy.
Dec 1, 2015, 7:04 am
#800
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
There is no doubt in my mind I'll be doing the Grand Hyatt NY or Andaz 5th Ave- mainly because of this Diamond status. Funnily enough, those 30 days should put me a good way towards requalifying for Diamond!
Welcome to FT!
Dec 1, 2015, 8:00 am
#801
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
Exactly, and the only reason it's a Grand is so they can charge more. Nothing really Grand about the place.
As well, and to repeat myself, I'm not angry at those who tood advantage, I'm angry at Hyatt for making the mistake, and then continuing to honor it for those with minimal status in other chains.
As well, and to repeat myself, I'm not angry at those who tood advantage, I'm angry at Hyatt for making the mistake, and then continuing to honor it for those with minimal status in other chains.
Dec 1, 2015, 8:36 am
#802
Join Date: Mar 2015
Posts: 2
And this is really helpful. Wouldn't have known GH was so bad. What is a good Hyatt or Hilton property in New York while not being ostentatious? Ranking by preference would be awesome, with Hyatt being the priority over Hilton.
Dec 1, 2015, 8:47 am
#803
Join Date: Aug 2012
Programs: HH Diamond, Hyatt Globalist, Marriott Gold, Club Carlson Gold, National EE, *G
Posts: 470
For those Hyatt Diamonds out there, the Hilton Diamond matches are filtering through. Even though I won't get "guaranteed" suite upgrades with my new Hilton Diamond status, you can bet I'll be looking to expand my spend at Hilton hotels. Looking through the Hilton thread, it would appear a lot of properties do upgrade their Diamonds to suites, etc. ++
Dec 1, 2015, 8:59 am
#805
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,398
For those Hyatt Diamonds out there, the Hilton Diamond matches are filtering through. Even though I won't get "guaranteed" suite upgrades with my new Hilton Diamond status, you can bet I'll be looking to expand my spend at Hilton hotels. Looking through the Hilton thread, it would appear a lot of properties do upgrade their Diamonds to suites, etc. ++
I'm looking forward to giving more Hyatt's business since they matched my Hilton diamond status and they offer 4 pm checkouts to diamonds.
Dec 1, 2015, 9:33 am
#807
Join Date: Aug 2012
Programs: HH Diamond, Hyatt Globalist, Marriott Gold, Club Carlson Gold, National EE, *G
Posts: 470
I wouldn't count on upgrades at Hilton. I've been an HH diamond for at least five years and this year the only upgrade I received was a jr. suite at the Parc 55 and one other suite upgrade. And don't plan on a hot breakfast at lot of properties without lounges
I'm looking forward to giving more Hyatt's business since they matched my Hilton diamond status and they offer 4 pm checkouts to diamonds.
I'm looking forward to giving more Hyatt's business since they matched my Hilton diamond status and they offer 4 pm checkouts to diamonds.
Dec 1, 2015, 9:53 am
#808
Join Date: Jul 2006
Location: DCA
Programs: AA Gold, HH Diamond, UA Silver
Posts: 1,366
I wouldn't count on upgrades at Hilton. I've been an HH diamond for at least five years and this year the only upgrade I received was a jr. suite at the Parc 55 and one other suite upgrade. And don't plan on a hot breakfast at lot of properties without lounges
I'm looking forward to giving more Hyatt's business since they matched my Hilton diamond status and they offer 4 pm checkouts to diamonds.
I'm looking forward to giving more Hyatt's business since they matched my Hilton diamond status and they offer 4 pm checkouts to diamonds.
But, that said, I wish I had been able to get in on the Diamond status giveaway, as the European/Asian Hyatts at which I've stayed have been very nice, and I'd switch my stays to them in a minute were I eligible for the free breakfast...
Dec 1, 2015, 10:19 am
#809
Join Date: Feb 2008
Location: Scottsdale, Arizona
Posts: 1,002
I was just matched to Hyatt Diamond and got the email confirming it. No mention of the suite upgrades and I don't see them in my account.
Do those take longer to post, or are matched Diamonds not getting the suite upgrades?
Do those take longer to post, or are matched Diamonds not getting the suite upgrades?
Dec 1, 2015, 11:20 am
#810
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452