Bigshaker

This is bad news if true. The hotel itself isn't going to be offering us anything much but the same rate (opening discount) on a future stay. This does absolutely nothing to compensate us for redirecting our current vacations to another location or date or property.
Let's try this, every Hyatt Executive who has a vacation planned, let's cancel it within 30-60 days of checkin and tell them they are on their own for new flts, hotels etc. oh and let's make sure it was only for vacations planned around a long weekend (sorry but mine is first week of Sept) so July 4th, Thanksgiving, Christmas, New Years...canceled. See how upset they would get.

This is so absolutely ridiculous I am seriously considering getting the media involved.

I've already canceled my award flts for Cabo as I'm not staying in a Mexican Branded Alternative Property and I am still searching daily for comparable award flight tickets somewhere else to which I have yet to find.

I want my Hyatt GP points compensation exactly the same as they did for the Bahamas property failed opening date(s) so I can rebook this trip, at double the airline award points to Maui, Peurta Vallarta, Aruba etc.

Come on Hyatt folks, let's do the right thing here and soon. You've had more than enough time to make this right. Your continued silence on this is insulting...there is a problem a very big problem that you need to deal with. I just feel so bad for those that actually had a Honeymoon or Family reunion planned just sickening that they trusted you Hyatt for your word on the opening date(s).

ZBigFam

Agreed, for me they gave me notice about 40 days before my vacation to Cabo. I have 6 kids and getting all the schedules aligned to get this done is no easy feat. Its just wrong that Hyatt says "whoops" rebook everything because we got it all wrong WITHOUT any COMPENSATION.

giddyforpoints

They are very adamant about not offering any points. They did however, finally offered me a 2 night stay certificate for this property valid for a yr with blackout dates for all major US holidays. I thought this was better than nothing so I took it and can plan for a vacation there next year.

britishcanuck

Thanks for the info. They requested my flight details so I sent those off and am awaiting a response. Hopefully they'll offer something similar.

Overflow

No word yet on my reservations and/or compensation. They keep telling me that they don't have any updates, but they promised to give me a call back sometime this evening. Maybe they will keep their word....:-/

dprocuk

The date was pushed out regularly from April to June, to July, to Aug, and now September. It only seems like recently any of the compensation offers have been causing such concern. Obviously there isn't a good track record here, but does it feel like Sept 15 is a solid date? If they were uncertain why not push back to October to buy some time rather than going through the complaints again next month if pushing back the Sept 15 date?

I have Nov 26 reservation. I think I'm safe, but always looking at alternatives.

kentlee

It's unbelievably frustrating to know that our plans are in limbo, yet there's no way to go anywhere else (we had booked the holiday weekend), and we still have absolutely no clue what the alternate resort options or any other details are.

Maybe it's just me, but I'd rather have not gotten a call or email until they actually knew what the heck was going on. Now it's been on my mind for days as I looked into every option to consider.

Forget compensating people to make-up for the cancellation, it's just the RIGHT thing to do to reassure your customers that you've got their backs. Instead, I'm stuck waiting with options to either 1) cancel my extended family's vacation, 2) attempt to salvage the planned dates with a last-minute trip elsewhere, or 3) go with an alternate venue that we still know NOTHING about.

ZBigFam

So I cancelled my flights today... Hyatt emailed me and asked me to send me a copy of my original flight receipts despite the fact that I told them I received no benefit from a 250 change fee per ticket. Near as I can tell they wanted to see if I was actually intending to go there.... No word on compensation but we will see. I'm not hopeful.

Overflow

Well Hyatt came through. They found us other accommodations at the Marquis Los Cabo, what looks to be a very nice place. The two nights that i was going to pay for, are confirmed at the same rate (even though rates at the new place are twice as much), and the one night that was going to be a reward night is complimentary and they are refunding my points.

While it was a frustrating experience, I am satisfied with the resolution.

ZBigFam

Nice to hear that. I cancelled my flights already as I wanted to stay at a Hyatt given my diamond status and promo points. We will see what happens, two days since they reached out and I am betting nothing will happen. Hopefully I will be surprised.

Bigshaker

ZBigFam, the Marquis is Adults only no kids so that wouldn't have worked for you anyways. No one has gotten back to me this week yet. Silence. I already canceled my flts and booked a vac for later in the year completely different location. Thanks again Hyatt for the grief.

ZBigFam

They finally made me an offer. Free night certs for one room for 4 nights at the Ziva. I asked for 5 nights as we had two rooms booked for five nights previously. Hope they agree.

stinger101

As in free nights?

Jimgotkp

I wonder if the property will offer free night certificates like the MBJ property did for guests who came in during the first few weeks.

ZBigFam

Yes free nights.