Park Hyatt Abu Dhabi Hotel and Villas Saadiyat Island REVIEW - MASTER THREAD
Dec 15, 2011, 2:19 am
#1
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Park Hyatt Abu Dhabi Hotel and Villas Saadiyat Island REVIEW - MASTER THREAD
Link for photos about this property http://bit.ly/phyattauh.
Was scheduled to stay few days in Abu Dhabi, and decided to check on my way out the new Park Hyatt hotel opened for the Formula 1 race last month. Saadiyat Island is just 15 minutes from the commercial center of Abu Dhabi. There isn’t much on the island yet but they have rather grandiose plans for the area in the future. Some of those plans were put on hiatus last month but not cancelled.
I took a taxi from the Sheraton Resort Abu Dhabi to the Park Hyatt. Taxi had a bit of a trouble finding the hotel and almost took me to the not yet opened St. Regis instead. The park Hyatt is few hundred meters further down on the road from St Regis.
Check in:
After getting off from a taxi I was escorted to the front desk for check in. The usual Hyatt Gold Passport Platinum/Diamond sign was at the other end where nobody was working (nothing new here). They had correctly read my name from the airline tags attached to my bags as they greeted me by my name.
The reservation was made the night before logged in at Hyatt.com. The front desk asked if I was checking in. Oh well. I just came on a taxi with three pieces of luggage. Shouldn’t that be an indication that I am indeed checking in? Yes. I was checking in and would like to know what they have for me. The guy was typing away and then said, like asking a question, that I am a Gold Passport member. Oh well again…. I had only 130 Hyatt stays in 2010 and this was my 51st stay of 2011. I certainly hope that I am still a Hyatt Gold Passport member.
I had been upgraded from a Park King to a Sea View King. I inquired, whether further upgrades would be possible. Then I had the front desk manager to come to have a chat with me. He had previously worked at the Park Hyatt and Grand Hyatt hotels in Dubai. He went to say that they have some of the suites off from inventory for some light maintenance (will return to this later), that they have a rather large government group attending at the hotel that night, and that they don’t have problem selling suites even at 2AM.
Normally, when they don’t want to give complimentary upgrades to suites, which is totally in line with the Hyatt Gold Passport Diamond benefits, they might suggest using one of the suite upgrade certificates that are issued to Diamond members. They didn’t make this suggestion here, and I forgot to ask.
When I asked about the mice problem they had had according to some reports on “internets” I was corrected that they had been actually rats. There is a vacant lot next to the hotel where there had been some nests. They had been cleared. I didn’t see any rats during my stay but then I was staying on the 4th floor.
Room 405:
Video review of the room can be found at http://bit.ly/phauh.
Overall he room was very spacious for a King and had a lovely view of the gulf. The balcony had a sitting area. The bathroom was a typical modern one with a tub. The bathroom amenities they were using are Bergamote ones. Was bit surprised because at other Park Hyatt hotels they are normally Blaise Mautin ones. The fruit bowl was an average for the region but I absolutely loved the chocolate / macaroons box.
The light system is bit complicated to use. Depending how long you press the switch it ether dims or strengthens the lights. It does take some time and learning how to use them correctly.
Using a suite upgrade
Thinking that I was paying bit more that I should have for the Ocean View King, I decided to explore the option of upgrading the room for a suite using the last Diamond Suite Upgrade that I had. Hyatt.com had all the room categories available for the sale and it was 3PM.
Normally, I would prefer dealing with the “Diamond” desk in the US, although we all know that there really is no longer one, but it wasn’t possible due to the time difference. I called the Hyatt toll free number for the UAE, and it was actually answered in Dubai.
The person tried contacting the hotel but it was taking longer than it should have. He promised to call me back in five minutes. Forty minutes later I placed another call and was able to transfer to the person with whom I spoke with earlier. The hotel had told him that they had already upgraded me which they certainly had done. But, I was looking for using the last suite upgrade certificate I had.
Then he placed another call to the property while I was on hold. For some reason the inventory that was shown on Hyatt.com wasn’t matching what the property had actually available. They did, however, agree to move me to a suite and take the last upgrade cert for that.
About an hour later I called the front desk again to see when the suit was going to be ready. Spoke with the same front desk manager who wasn’t aware of anything regarding the suite upgrade but promised to find me one. Then about 6PM all was ready.
Suite 402:
Video review of the suite can be found at http://bit.ly/phauhste.
The Park Suite was very classy. You have very spacious living room with a balcony and a guest bathroom. There is a walking closet between the living room and bedroom where you can store your bags. The bathroom is very spacious with the bathtub. The bed room had its own balcony as well.
Pools & Beach:
There are several small pools and couple of larger ones on the front of the hotel. There was plenty of sun chairs around. Nobody was by the pool, however. Walked to the beach through “protected” dune area. There was more sun chairs facing the sea and one actual guest. There was couple of employees cleaning the beach area.
Breakfast:
Had some cold items, fruits, breads, and cereals available from the buffet. The hot items could be ordered from the menu. The service at the breakfast was so so. I had to request the waiter to bring me milk for my tea three times before I received it. Also my empty orange juice glass was just taken away without asking if I would like to have more. At the end you are presented to sign a bill to your room. It was however, taken away by the time I was checking out.
Fitness center and Spa:
Used the fitness center late in the evening. It is on the ground floor where sun shines during the morning and day. It was bit too hot even in the evening. They have modern equipment as one would expect from a hotel that was just opened. Only used the sauna and a steam room after my exercise. Both were nice.
Problems:
- Not sure what was my Diamond amenity? Box of chocolates?
- Internet and the telephone system (outside) were down entirely for more than 12 hours. Apparently, there was some problem with Etisalat, but it didn’t prevent me tethering on Etisalat’s 3G network using my Android phone.
- Both Grand and Park Hyatt’s in Dubai offer a complimentary minibar and airport transfers for suite guests. Apparently all other suites than the Park Suite do get a complimentary minibar here. None get complimentary airport transfers.
- In the afternoon received two phone calls. Guest services called to see if I would like to have my suite cleaned. Why would I if I am checking out in an hour? Then another call fifteen minutes later to see if I need any transportation. I had already informed them in the morning that I was going to take a metered taxi to my next destination.
- There should have been a warning on the reservation page that the construction was going on. I loved to keep the balcony door open during the night when I could hear the waves. During the day I mostly heard drilling, jack hammering, and other construction related noises.
Overall verdict?
- I think that this will be a lovely property in a great location once the Saadiyat island is fully developed that will take several years as some of the plans were put on hold/delayed. Also, they really need to train the employees better.
I have quite a few photos around the property. I will post a link once they are available.
Was scheduled to stay few days in Abu Dhabi, and decided to check on my way out the new Park Hyatt hotel opened for the Formula 1 race last month. Saadiyat Island is just 15 minutes from the commercial center of Abu Dhabi. There isn’t much on the island yet but they have rather grandiose plans for the area in the future. Some of those plans were put on hiatus last month but not cancelled.
I took a taxi from the Sheraton Resort Abu Dhabi to the Park Hyatt. Taxi had a bit of a trouble finding the hotel and almost took me to the not yet opened St. Regis instead. The park Hyatt is few hundred meters further down on the road from St Regis.
Check in:
After getting off from a taxi I was escorted to the front desk for check in. The usual Hyatt Gold Passport Platinum/Diamond sign was at the other end where nobody was working (nothing new here). They had correctly read my name from the airline tags attached to my bags as they greeted me by my name.
The reservation was made the night before logged in at Hyatt.com. The front desk asked if I was checking in. Oh well. I just came on a taxi with three pieces of luggage. Shouldn’t that be an indication that I am indeed checking in? Yes. I was checking in and would like to know what they have for me. The guy was typing away and then said, like asking a question, that I am a Gold Passport member. Oh well again…. I had only 130 Hyatt stays in 2010 and this was my 51st stay of 2011. I certainly hope that I am still a Hyatt Gold Passport member.
I had been upgraded from a Park King to a Sea View King. I inquired, whether further upgrades would be possible. Then I had the front desk manager to come to have a chat with me. He had previously worked at the Park Hyatt and Grand Hyatt hotels in Dubai. He went to say that they have some of the suites off from inventory for some light maintenance (will return to this later), that they have a rather large government group attending at the hotel that night, and that they don’t have problem selling suites even at 2AM.
Normally, when they don’t want to give complimentary upgrades to suites, which is totally in line with the Hyatt Gold Passport Diamond benefits, they might suggest using one of the suite upgrade certificates that are issued to Diamond members. They didn’t make this suggestion here, and I forgot to ask.
When I asked about the mice problem they had had according to some reports on “internets” I was corrected that they had been actually rats. There is a vacant lot next to the hotel where there had been some nests. They had been cleared. I didn’t see any rats during my stay but then I was staying on the 4th floor.
Room 405:
Video review of the room can be found at http://bit.ly/phauh.
Overall he room was very spacious for a King and had a lovely view of the gulf. The balcony had a sitting area. The bathroom was a typical modern one with a tub. The bathroom amenities they were using are Bergamote ones. Was bit surprised because at other Park Hyatt hotels they are normally Blaise Mautin ones. The fruit bowl was an average for the region but I absolutely loved the chocolate / macaroons box.
The light system is bit complicated to use. Depending how long you press the switch it ether dims or strengthens the lights. It does take some time and learning how to use them correctly.
Using a suite upgrade
Thinking that I was paying bit more that I should have for the Ocean View King, I decided to explore the option of upgrading the room for a suite using the last Diamond Suite Upgrade that I had. Hyatt.com had all the room categories available for the sale and it was 3PM.
Normally, I would prefer dealing with the “Diamond” desk in the US, although we all know that there really is no longer one, but it wasn’t possible due to the time difference. I called the Hyatt toll free number for the UAE, and it was actually answered in Dubai.
The person tried contacting the hotel but it was taking longer than it should have. He promised to call me back in five minutes. Forty minutes later I placed another call and was able to transfer to the person with whom I spoke with earlier. The hotel had told him that they had already upgraded me which they certainly had done. But, I was looking for using the last suite upgrade certificate I had.
Then he placed another call to the property while I was on hold. For some reason the inventory that was shown on Hyatt.com wasn’t matching what the property had actually available. They did, however, agree to move me to a suite and take the last upgrade cert for that.
About an hour later I called the front desk again to see when the suit was going to be ready. Spoke with the same front desk manager who wasn’t aware of anything regarding the suite upgrade but promised to find me one. Then about 6PM all was ready.
Suite 402:
Video review of the suite can be found at http://bit.ly/phauhste.
The Park Suite was very classy. You have very spacious living room with a balcony and a guest bathroom. There is a walking closet between the living room and bedroom where you can store your bags. The bathroom is very spacious with the bathtub. The bed room had its own balcony as well.
Pools & Beach:
There are several small pools and couple of larger ones on the front of the hotel. There was plenty of sun chairs around. Nobody was by the pool, however. Walked to the beach through “protected” dune area. There was more sun chairs facing the sea and one actual guest. There was couple of employees cleaning the beach area.
Breakfast:
Had some cold items, fruits, breads, and cereals available from the buffet. The hot items could be ordered from the menu. The service at the breakfast was so so. I had to request the waiter to bring me milk for my tea three times before I received it. Also my empty orange juice glass was just taken away without asking if I would like to have more. At the end you are presented to sign a bill to your room. It was however, taken away by the time I was checking out.
Fitness center and Spa:
Used the fitness center late in the evening. It is on the ground floor where sun shines during the morning and day. It was bit too hot even in the evening. They have modern equipment as one would expect from a hotel that was just opened. Only used the sauna and a steam room after my exercise. Both were nice.
Problems:
- Not sure what was my Diamond amenity? Box of chocolates?
- Internet and the telephone system (outside) were down entirely for more than 12 hours. Apparently, there was some problem with Etisalat, but it didn’t prevent me tethering on Etisalat’s 3G network using my Android phone.
- Both Grand and Park Hyatt’s in Dubai offer a complimentary minibar and airport transfers for suite guests. Apparently all other suites than the Park Suite do get a complimentary minibar here. None get complimentary airport transfers.
- In the afternoon received two phone calls. Guest services called to see if I would like to have my suite cleaned. Why would I if I am checking out in an hour? Then another call fifteen minutes later to see if I need any transportation. I had already informed them in the morning that I was going to take a metered taxi to my next destination.
- There should have been a warning on the reservation page that the construction was going on. I loved to keep the balcony door open during the night when I could hear the waves. During the day I mostly heard drilling, jack hammering, and other construction related noises.
Overall verdict?
- I think that this will be a lovely property in a great location once the Saadiyat island is fully developed that will take several years as some of the plans were put on hold/delayed. Also, they really need to train the employees better.
I have quite a few photos around the property. I will post a link once they are available.
Last edited by holtju2; Dec 15, 2011 at 9:56 am Reason: corrected links
Dec 15, 2011, 2:46 am
#2
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Great review, thank you.
Headed here in 2 weeks after a few nights at the PH Dubai. Did you get any photos of the beach?
Also, in the video you say you're uncertain if you 402 was a Park or an Executive Suite, can you confirm?
Headed here in 2 weeks after a few nights at the PH Dubai. Did you get any photos of the beach?
Also, in the video you say you're uncertain if you 402 was a Park or an Executive Suite, can you confirm?
Dec 15, 2011, 3:06 am
#3
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Thanks. I was the first one to do a review of the PH Dubai so I felt that this was my responsibility. lol!
Yes. I do have photos of the pool areas and the beach. I will try to "work" them today. Just need to name, sort, and upload.
According to the front desk manager, who was arranging the suite, it was supposed to be a Park Suite. I think that it must have been one as the Executive suite is 150 square meters.
According to the front desk manager, who was arranging the suite, it was supposed to be a Park Suite. I think that it must have been one as the Executive suite is 150 square meters.
Last edited by holtju2; Dec 15, 2011 at 3:11 am
Dec 15, 2011, 9:55 am
#4
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One more thing. I was surprised that they didn't have any kind of welcome note or letter. Normally at Park Hyatt's I think that I have always received one.
Last edited by holtju2; Dec 15, 2011 at 11:47 pm
Dec 21, 2011, 1:42 pm
#6
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Jan 17, 2012, 4:28 am
#8
Join Date: Nov 2000
Location: LH SEN, SPG Gold(SCI Gold), Hyatt Diamond, Hilton Gold
Posts: 5,451
We stayed there at the end of Decemeber.
First of all it is a very nice property. We stayed in a Park Suite and really enjoyed it. Welcome amenity wasa bottle of red wine and a large box of sweets.
But they still have a lot to do in terms of service.
The hotel was fully booked during our stay and it took them 2 or 3 days to get enough pool chairs out. They did not care about empty chairs which werereserved for hours without anybody around.
During breakfast the service was hit and miss, sometimes good, but often just plain not existing. Orders were not delivered and the table not bussed for 20-30 minutes.
During the stay there was a fire alarm in the middle of the night, which resulted in a major chaos. No information were to go was given, no one from the hotel was around to inform the guests. No apology in any form was given afterwards. We got 4 different version, why the alarm went of (from false alarm to actual fire). Very bad handling of the situation.
The beach house was great.
Overall nice resort but with a lot of homework to do.
First of all it is a very nice property. We stayed in a Park Suite and really enjoyed it. Welcome amenity wasa bottle of red wine and a large box of sweets.
But they still have a lot to do in terms of service.
The hotel was fully booked during our stay and it took them 2 or 3 days to get enough pool chairs out. They did not care about empty chairs which werereserved for hours without anybody around.
During breakfast the service was hit and miss, sometimes good, but often just plain not existing. Orders were not delivered and the table not bussed for 20-30 minutes.
During the stay there was a fire alarm in the middle of the night, which resulted in a major chaos. No information were to go was given, no one from the hotel was around to inform the guests. No apology in any form was given afterwards. We got 4 different version, why the alarm went of (from false alarm to actual fire). Very bad handling of the situation.
The beach house was great.
Overall nice resort but with a lot of homework to do.
Feb 17, 2012, 1:20 am
#9
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,420
Wonderful property! Only stayed one night on layover to the Maldives. Used a free suite cert and was given a massive suite at the end of the fourth floor, 428. And the walk out deck (not a balcony) was about the same size and overlooked the pool and beach.
The staff was great and knew my name before check-in. I received an email a couple days before arriving asking for my flight info and they were waiting to greet me.
Diamond amenity was a box of chocolates and fruit. There was also several bowls of assorted nuts by the mini bar. I never found a price sheet for the minibar and almost assumed it was free but was asked at checkout if we took anything. I guess if you have to ask the price you can't afford it.
Breakfast was in The Cafe and was a huge buffet. We appeared to be the first people in the morning, 6:30am, but everything was out and ready.
It was a shame we didn't get to spend more time as the property and beach were amazing. If I'm ever in the area I would make a point to stay there again.
If you head into town be sure you know your way back. We had to head to the Abu Dhabi mall to replace some items from delayed baggage and the taxi drivers did not know how to get back. One said he had nEver heard of it and the other said he had been once and we got lost. We did get a nice tour of the golf club though.
The staff was great and knew my name before check-in. I received an email a couple days before arriving asking for my flight info and they were waiting to greet me.
Diamond amenity was a box of chocolates and fruit. There was also several bowls of assorted nuts by the mini bar. I never found a price sheet for the minibar and almost assumed it was free but was asked at checkout if we took anything. I guess if you have to ask the price you can't afford it.
Breakfast was in The Cafe and was a huge buffet. We appeared to be the first people in the morning, 6:30am, but everything was out and ready.
It was a shame we didn't get to spend more time as the property and beach were amazing. If I'm ever in the area I would make a point to stay there again.
If you head into town be sure you know your way back. We had to head to the Abu Dhabi mall to replace some items from delayed baggage and the taxi drivers did not know how to get back. One said he had nEver heard of it and the other said he had been once and we got lost. We did get a nice tour of the golf club though.
Mar 3, 2012, 6:27 pm
#10
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Can someone comment on the cheapest way to reach the hotel from the airport? or what about getting into town cheaply?
Mar 4, 2012, 6:55 pm
#11
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,420
Taxi into town from hotel is fairly inexpensive. We ended up paying $7(USD) with tip to go to the Abu Dhabi Mall. I can't remember what the price was in AED.
Last edited by skunker; Mar 4, 2012 at 7:02 pm
Apr 20, 2012, 11:27 am
#13
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You can buy all the food and drink that you want. The only thing that is complimentary is the breakfast for Diamond members. I am not sure if they now give Diamond members a bottle of wine as an amenity. At least they didn't in my case.
Unfortunately I don't have the menus available. Maybe the hotel can email them to you if you request them?
Apr 21, 2012, 5:53 am
#15
Join Date: Aug 2009
Location: SYD
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There are a few PHs that have Park Lounges (they are not named club lounges due to brand standards) including the PH Melbourne, Hyatt Hotel Canberra (The hotel is heritage listed so is not the PH CBR and the lounge is called an Ambassador Lounge), and the PH Hamburg.