shekhar

How long does it take HGP to take point and award nights away from my account? Do they take some points before travel and some after or all taken at the time of booking ?

thanks (no flame please

I have a reason behind this

CloudCoder

All points and award nights are deducted at time of booking.

Trogger

I just wanted to make a reservation for the PH Hamburg using GP points but was told on the website not possible, while regular rooms are avalible to book using cash?

How is this possible with their no blackout dates policy?
(Haven used GP points for a couple years...)

Mary2e

The availability has to be for standard or base level rooms - not all rooms.

Trogger

Yes that is the case... Park Queen, Park Twin shows avalibility...

shekhar

I booked nights with points ? all nights points taken out except 1 ? ( for example 8 nights booked with points and only points worth 7 nights are taken and my account is still showing remaining one points ?

Am i supposed to do something ? Or just sit tight ...and rest will go away after my stay ?

lkar

I seem to recall reading at one point that stays booked before a member becomes Diamond may not reflect Diamond status, and that one should call up after making Diamond to ensure it's noted on the reservation. I could be making this up, or may be thinking of a different program or something. Does this ring a bell? Search is not showing me anything, but I may not have been searching for the right terms.

In any event, assuming I'm not crazy, what do you say when you call up to explain the situation? Does the reservation actually have to be rebooked or something? I have some cash and points reservations that I made for Europe back when the Euro was considerably higher, and so I'd like to avoid rebooking if possible so I can take advantage of the lower cash co-pay.

CloudCoder

My first guess is that there's a mistake somewhere, either in the arrival date or the departure date. It would be a great idea to double-check and make sure that the nights you think you booked are the same as the nights which are really booked. Hyatt takes ALL the points out of your account at the time of booking. If they only took 7 nights, then apparently they believe you're staying only 7 nights.

shekhar

I had the same feeling but i checked it few times ( more than 10 ) ....I have the correct nights booked with right dates. Some how i have the right number of nights booked but one less night points !!!!

should i do anything ? do you suggest calling back HGP

CloudCoder

Personally, I like it when all the accounts are correct. I would call HGP and give them the opportunity to correct their error. I figure they have an audit department who will catch the discrepancy sooner or later. I like to follow the rules to the letter and pay (cash and/or points) for my travel. To me, it just feels better that-a-way.

joecool1885

Always a possibility. Unless you are trying for a DSU, I'd say you could probably resolve the issue right at the hotel though, no rebooking needed. If you can show you're a Diamond via logging into your account online, I don't see why they would deny you your benefits.

ajandraschell

Thanks for the insight. I figured I also wrote too much, so people's eyes probably glazed over. haha Btw, you wouldn't happen to know if I am able to gift DSU to my Guest of Honor among the other perks, would you?

Mary2e

I do not believe DSUs are transferable.

CloudCoder

IMO, the best option is to stay in a location that you want or need to visit anyway.
Yes, call HGP and have them add your name and HGP# to the reservation as the second guest. Ask them to write a note to the hotel that there's a Diamond in the room and therefore you get Diamond benefits.
It's far better to use DSU's _somewhere_ rather than let them expire unused. I prefer to use a DSU for a longer stay, at a property where suites are quite a bit better than a regular room. It takes a little research but in most cases you view the suite availability online. The cheapest suite that you can book for cash is (most likely) the same suite that a DSU puts you into. You can then look at the "rooms" section of the hotel's website for more info. In many cases, hotels favor a repeat guest. So, a tiebreaker might be to use the DSU at a hotel you visit more often, as it will often result in a better-than-entry-level suite.
The retail room rate is irrelevant. Your only choice is between:
- Spend 12K points and receive only a room for the night
or
- Spend 6K points plus $75+tax, receive credit for one stay and one night plus approx 987 points.

So, is it worthwhile to spend $85 in order to gain 6987 points? IMO it's worthwhile and I would choose P+C. If you need a stay credit then it's a no-brainer: P+C is the only reasonable choice.
I'm a bit leery of assuming that the Retail Price is an indicator of value or satisfaction. When I think of the top 5 Hyatts which are the most satisfying to me, none of them are in the top five price-wise. Different strokes for different folks.

esquesk

Quick question - couldn't find it on a search. I'll be attending a training for my company which will be master billed. I know I won't be getting points or stay credit, however, does anybody know if I'll be receiving my Diamond benefits? E.g. lounge access and welcome amenity?