[EXPIRED] Crowne Plaza Venice East Quarto D Altino 1€
Aug 14, 2009, 5:03 pm
#166
Original Member
Join Date: May 1998
Location: The shape-shifting urban sprawl that is El Lay. FT member #71.
Programs: UA Gold & MM; DL & AA credit card dirt status; Hilton Diamond; Marriott Fool's Gold
Posts: 4,688
Aug 14, 2009, 5:13 pm
#168
In Memoriam
Join Date: Sep 2004
Programs: AA EXP, Hilton Gold
Posts: 653
So I had a busy few days at work.. no time to see where this deal is at till now
Gettin up to speed.. rates now gone...hackers... phone calls..no one has posted they are gonna sue yet
checked my CC expiry- I am fine there
have I missed anything?
April in Venice is gonna be nice
Gettin up to speed.. rates now gone...hackers... phone calls..no one has posted they are gonna sue yet
checked my CC expiry- I am fine there
have I missed anything?
April in Venice is gonna be nice
Aug 14, 2009, 5:17 pm
#169
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,067
Aug 14, 2009, 8:08 pm
#171
Join Date: Nov 2006
Location: SFO
Programs: delta gold, hilton gold
Posts: 142
Associated Press has picked up the story.
according to this, sounds like they are honoring the rate.
http://www.sfgate.com/cgi-bin/articl...5D83.DTL&tsp=1
http://www.sfgate.com/cgi-bin/articl...5D83.DTL&tsp=1
Aug 14, 2009, 8:33 pm
#172
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,385
The MSNBC article above ends with this:
"Although a pricing error, IHG is committed to honoring the 1-cent rate for guests who have a valid confirmation," Smith said. She added that rooms booked at the low rate "are nontransferable."
Aug 15, 2009, 12:48 am
#173
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,533
I'd also say they are off on their 6 hours of availability. Just from the posting on this thread, I'd say it was 8 at least, and possibly quite a bit more. Hopefully they don't pull this 55 Euro off stuff on me.
The executive rooms I booked are generally in the 120 Euro range. If they come with a reasonable offer, whether it be points, or something else, I'd be willing to listen. As long as they also agree to honor the booked rates for those who do wish to go.
They also need to rebook or make other arrangements with the people the forced to cancel already.
When a fat fingered mistake like this is handled right, it's only a PR bonanza for the hotel chain.
The executive rooms I booked are generally in the 120 Euro range. If they come with a reasonable offer, whether it be points, or something else, I'd be willing to listen. As long as they also agree to honor the booked rates for those who do wish to go.
They also need to rebook or make other arrangements with the people the forced to cancel already.
When a fat fingered mistake like this is handled right, it's only a PR bonanza for the hotel chain.
Aug 15, 2009, 1:02 am
#174
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
Did you read the MSNBC article? It might be better than just complaining about hypotheticals...
Aug 15, 2009, 1:07 am
#175
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,533
There have been references today of both honoring the rate, and of letting the room go for 55 Euros. These things are quite liquid at this point, and often the final deal can take many days or weeks to even get to that point.
This is certainly not my first rodeo, eh?
Aug 15, 2009, 1:13 am
#176
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
Yes, but an IHG spokesperson saying they will honor it is pretty good.
I hope IHG does absolutely nothing for those who choose not to go. That's what causes mistakes to get out of hand...people booking just hoping for the compensation. (The one exception would be those who had short-term bookings who were contacted by the property and cancelled.)
I hope IHG does absolutely nothing for those who choose not to go. That's what causes mistakes to get out of hand...people booking just hoping for the compensation. (The one exception would be those who had short-term bookings who were contacted by the property and cancelled.)
Aug 15, 2009, 1:21 am
#177
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,533
Loyalty
Yes, but an IHG spokesperson saying they will honor it is pretty good.
I hope IHG does absolutely nothing for those who choose not to go. That's what causes mistakes to get out of hand...people booking just hoping for the compensation. (The one exception would be those who had short-term bookings who were contacted by the property and cancelled.)
I hope IHG does absolutely nothing for those who choose not to go. That's what causes mistakes to get out of hand...people booking just hoping for the compensation. (The one exception would be those who had short-term bookings who were contacted by the property and cancelled.)
I've had some pretty bad outcomes with Hilton bookings in the last 18 months, and all they've made me do is move all my bookings elsewhere. This year, I've had 2 stays at Hilton, compared to at least a dozen for PC.
Aug 15, 2009, 1:31 am
#178
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
If IHG just honors them, that will be fine. However, they already tried to use the hacker defense, ala BS defense, which raises my hackles a bit. I have 30 nights at PC properties already completed this year, with another dozen already booked for later this year. Having a reasonable reaction to these types of situations reinforces my loyalty to PC.
IHG never did.
[You're right, though, the hacker story just makes me skeptical of the property's good faith.]
If it were just up to the property, I do think they would try to do nothing. It looks like IHG is truly going to live up to the Online Reservations Guarantee.
Aug 15, 2009, 3:55 am
#179
Join Date: Nov 2008
Location: LHR
Programs: Ex-NWA Plat
Posts: 1,480
Aug 15, 2009, 4:08 am
#180
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,533
The story has changed, even from IHG
I wouldn't always believe the first comments, even from IHG. One of the first stories was from Wired, which quoted the $55 Euro plus some PC points.
ICHG spokeswoman Monica Smith confirmed their suspicions and says the rate change was the result of “human error.”
“We’re in the process of contacting all the guests who booked on this rate to offer them a heavily discounted rate of 55 EUR as well as some Priority Club Rewards points as a gesture of goodwill,” she said in a statement.
ICHG spokeswoman Monica Smith confirmed their suspicions and says the rate change was the result of “human error.”
“We’re in the process of contacting all the guests who booked on this rate to offer them a heavily discounted rate of 55 EUR as well as some Priority Club Rewards points as a gesture of goodwill,” she said in a statement.