[EXPIRED] Crowne Plaza Venice East Quarto D Altino 1€
Aug 14, 2009, 1:07 am
#151
Join Date: Oct 2003
Location: PDX/AUS
Programs: AA-UA-AS IHG-SPG-Carlson
Posts: 4,562
Aug 14, 2009, 1:19 am
#152
Join Date: Apr 2009
Location: BNA
Programs: HHonors, A'Club, SPG, Marriott, Priority Club, Hyatt, UA mileage Plus, Miles & More, AAdvantage
Posts: 102
Aug 14, 2009, 5:26 am
#153
Join Date: Jul 2002
Location: LCY
Posts: 1,222
Aug 14, 2009, 6:05 am
#154
Join Date: Apr 2009
Location: BNA
Programs: HHonors, A'Club, SPG, Marriott, Priority Club, Hyatt, UA mileage Plus, Miles & More, AAdvantage
Posts: 102
Hacker attack is totally false!
I was in touch one hour ago with one of the journalists working on this news, and following the latests info available at this time, he told me that the hacker attack is a totally false news.
He called IHG PR department asking info about the hacker attack and they rejected this version. They admited it was an internal error in USA (pricing dept.?) the cause of everything. In this case the hotel is also a victim, because this is a franchisee property.
Now a bad news: IHG won't honors these rates due to the high number of reservations, and is trying to find a suitable way to satisfy everyone who made a reservation. This is official and everyone who booked will be contacted in the next weeks. Any other news will follow as soon as they are available.
He called IHG PR department asking info about the hacker attack and they rejected this version. They admited it was an internal error in USA (pricing dept.?) the cause of everything. In this case the hotel is also a victim, because this is a franchisee property.
Now a bad news: IHG won't honors these rates due to the high number of reservations, and is trying to find a suitable way to satisfy everyone who made a reservation. This is official and everyone who booked will be contacted in the next weeks. Any other news will follow as soon as they are available.
Aug 14, 2009, 9:47 am
#156
Join Date: Mar 2008
Location: Coventry,UK. Las Vegas
Posts: 269
They may be starting the phone calls. My sister had reservations for October and this morning EST they called her to tell her they will not honor the rate. (My sister had no idea about the supposed hacker). She said we will give you a special rate of 55 euro a night and my sister basically said you will honor the rate - it was advertised at a cent and she has reservations. The lady just said we are not honoring it and hung up!
Aug 14, 2009, 1:13 pm
#158
Moderator: Hilton Honors forums
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 24,997
...I went to www.priorityclub.com just now and entered the dates about which I was thinking and originally saw the .01 Euro room rate at this property.
Currently, the lowest room rate is — you guessed it — 55 Euro per night for a standard room, including 10% tax. Breakfast was not included.
Advance purchase is required to secure this rate.
Aug 14, 2009, 2:17 pm
#159
Join Date: Oct 2006
Programs: AA EXP
Posts: 1,635
Well, let’s put it this way...
...I went to www.priorityclub.com just now and entered the dates about which I was thinking and originally saw the .01 Euro room rate at this property.
Currently, the lowest room rate is — you guessed it — 55 Euro per night for a standard room, including 10% tax. Breakfast was not included.
Advance purchase is required to secure this rate.
...I went to www.priorityclub.com just now and entered the dates about which I was thinking and originally saw the .01 Euro room rate at this property.
Currently, the lowest room rate is — you guessed it — 55 Euro per night for a standard room, including 10% tax. Breakfast was not included.
Advance purchase is required to secure this rate.
My confirmation is for an Executive King - I wonder if their offer is to downgrade to a standard room, or if they are offering an upgraded room for this rate. If I am understanding this correctly, it is not a good way to create good will with a customer.
Aug 14, 2009, 3:49 pm
#161
Join Date: Aug 2007
Location: MRY/SFO/SJC
Programs: AS MVP, Hilton Diamond, IHG Gold
Posts: 7,784
Just got a Tweet from @MSNBC_Travel.
Italian hotel mistakenly offers 1-cent weekend
Four-star facility in Venice stands to lose $129,000 from gaffe
... Danesin said the reservations are "formally valid" and Intercontinental will have to decide how to deal with the customers. Intercontinental spokesmen did not immediately return calls for comment Friday.
Here's a link.
Italian hotel mistakenly offers 1-cent weekend
Four-star facility in Venice stands to lose $129,000 from gaffe
... Danesin said the reservations are "formally valid" and Intercontinental will have to decide how to deal with the customers. Intercontinental spokesmen did not immediately return calls for comment Friday.
Here's a link.
Aug 14, 2009, 4:04 pm
#162
FlyerTalk Evangelist
Join Date: Mar 2005
Programs: ua mm, aa plat, starriott LTPP, ihg plat, hh gold.
Posts: 13,017
Just got a Tweet from @MSNBC_Travel.
Italian hotel mistakenly offers 1-cent weekend
Four-star facility in Venice stands to lose $129,000 from gaffe
... Danesin said the reservations are "formally valid" and Intercontinental will have to decide how to deal with the customers. Intercontinental spokesmen did not immediately return calls for comment Friday.
Here's a link.
Italian hotel mistakenly offers 1-cent weekend
Four-star facility in Venice stands to lose $129,000 from gaffe
... Danesin said the reservations are "formally valid" and Intercontinental will have to decide how to deal with the customers. Intercontinental spokesmen did not immediately return calls for comment Friday.
Here's a link.
Aug 14, 2009, 4:27 pm
#163
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,539
Ah, it looks like they're finally fessing up. They'll probably try to get most of the people to cancel by saying it's a mistake. I'd guess that only 20-30% of all bookings would show up anyway. If it's a PC issue, they'll probably eat a lot of the cost. If they're smart, they can turn it into a positive PR experience, instead of blaming in on so called hackers.
Aug 14, 2009, 4:49 pm
#164
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Ah, it looks like they're finally fessing up. They'll probably try to get most of the people to cancel by saying it's a mistake. I'd guess that only 20-30% of all bookings would show up anyway. If it's a PC issue, they'll probably eat a lot of the cost. If they're smart, they can turn it into a positive PR experience, instead of blaming in on so called hackers.
Probably. But they are certainly calling according to this article.
ICHG spokeswoman Monica Smith confirmed their suspicions and says the rate change was the result of “human error.”
“We’re in the process of contacting all the guests who booked on this rate to offer them a heavily discounted rate of 55 EUR as well as some Priority Club Rewards points as a gesture of goodwill,” she said in a statement.”
“We’re in the process of contacting all the guests who booked on this rate to offer them a heavily discounted rate of 55 EUR as well as some Priority Club Rewards points as a gesture of goodwill,” she said in a statement.”
Aug 14, 2009, 4:59 pm
#165
Join Date: Apr 2005
Location: Marylebone
Programs: BA/BD Gold, UA Silver
Posts: 1,873
I would love for the ICHG people to call and offer me a "heavily discounted rate of 55 Euro per night" so I can refer them to their own website which shows that type of rate isn't so heavily discounted at all.
Priority Club points would satisfy me just fine. How many PC points would it take to satisfy you? (per booking)
Priority Club points would satisfy me just fine. How many PC points would it take to satisfy you? (per booking)
Last edited by SEAUAKID; Aug 14, 2009 at 5:28 pm