Charlottesville, Virginia, USA from USD6
Sep 3, 2018, 1:29 am
#7
Join Date: Mar 2014
Location: SVK
Posts: 36
My reservation is still okay, I got a honored reservation email, find here:
Thank you for making a reservation at Hyatt Place Charlottesville.
We recently experienced a error that resulted in the display of incorrect room rates at our hotel. This was our mistake, and we have addressed it.
While the Hyatt.com terms and conditions permit Hyatt Place Charlottesville to cancel reservations in this situation, Hyatt Place Charlottesville has decided to honor the rate, date(s) and name(s) for which your reservation was originally booked*. We look forward to welcoming you to our hotel, but please do note that any change to the date(s) or name(s) on your reservation will affect the rate.
How many days did you tried to book?
Thank you for making a reservation at Hyatt Place Charlottesville.
We recently experienced a error that resulted in the display of incorrect room rates at our hotel. This was our mistake, and we have addressed it.
While the Hyatt.com terms and conditions permit Hyatt Place Charlottesville to cancel reservations in this situation, Hyatt Place Charlottesville has decided to honor the rate, date(s) and name(s) for which your reservation was originally booked*. We look forward to welcoming you to our hotel, but please do note that any change to the date(s) or name(s) on your reservation will affect the rate.
How many days did you tried to book?
Sep 4, 2018, 1:49 pm
#8
Join Date: Jul 2011
Location: DFW
Posts: 1,145
My reservation is still okay, I got a honored reservation email, find here:
Thank you for making a reservation at Hyatt Place Charlottesville.
We recently experienced a error that resulted in the display of incorrect room rates at our hotel. This was our mistake, and we have addressed it.
While the Hyatt.com terms and conditions permit Hyatt Place Charlottesville to cancel reservations in this situation, Hyatt Place Charlottesville has decided to honor the rate, date(s) and name(s) for which your reservation was originally booked*. We look forward to welcoming you to our hotel, but please do note that any change to the date(s) or name(s) on your reservation will affect the rate.
How many days did you tried to book?
Thank you for making a reservation at Hyatt Place Charlottesville.
We recently experienced a error that resulted in the display of incorrect room rates at our hotel. This was our mistake, and we have addressed it.
While the Hyatt.com terms and conditions permit Hyatt Place Charlottesville to cancel reservations in this situation, Hyatt Place Charlottesville has decided to honor the rate, date(s) and name(s) for which your reservation was originally booked*. We look forward to welcoming you to our hotel, but please do note that any change to the date(s) or name(s) on your reservation will affect the rate.
How many days did you tried to book?
Sep 12, 2018, 12:42 pm
#10
Join Date: Jul 2011
Location: DFW
Posts: 1,145
Called the hotel and the front desk agent told me that if they tried to pre-auth your credit card and it didn't go through, they canceled your reservation. In my case, my reservation was pre-paid, so I'm not sure what they were trying to pre-auth. I have a credit card on file that I never used as I always paid with a different one when i showed up...so I'm sure the one on file didn't authorize for anything b/c it was expired. Seems like a way of saying they will honor but then skate out of it under a technicality. Waiting on a call back from the finance manager.