[EXPIRED] Ritz Carlton Singapore Mistake Rate - Will Be Honored?
May 4, 2018, 12:11 am
#46
Join Date: Jun 2014
Programs: Honors Diamond, Bonvoy Gold, Accor Gold, OW Emerald, SIXT Diamond
Posts: 831
Hoping this is "new" as I had previous reservations that they agreed to fix.
Also regarding the non-refundable comments above, the person I spoke to that agreed to fix the reservations stated that they would be paying the difference but it would now become a non-refundable/changeable reservation.
Also regarding the non-refundable comments above, the person I spoke to that agreed to fix the reservations stated that they would be paying the difference but it would now become a non-refundable/changeable reservation.
May 4, 2018, 10:44 am
#50
Join Date: Aug 2004
Location: SAT
Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Spire, AMR
Posts: 5,898
I made two reservations, one for 2018 and one for 2019 via the chase ultimate rewards portal, both reservations are for 25 days
I got a call from ultimate rewards yesterday, saying that their guideline is the honor only 1 reservation per customer, with up to 14 days of staying.
I got a call from ultimate rewards yesterday, saying that their guideline is the honor only 1 reservation per customer, with up to 14 days of staying.
Shame on you. Greed kills deals. EVERY TIME.
Chase wouldn't have the policies of 1 res per person or less than 15 days if it wasn't for people like you
May 10, 2018, 10:09 pm
#52
Join Date: Feb 2016
Location: HOME
Programs: HH Dia;SPG Plat;Marriott Plat;GHA Black
Posts: 334
stayed on 5-6 May, no mentions about the mistake rate by RC front desk. Checked-in smoothly
Citi actually called me a few days earlier to try to make me cancel the booking first, then negotiate to switch to other hotels and then finally confirmed the RC booking.
Citi actually called me a few days earlier to try to make me cancel the booking first, then negotiate to switch to other hotels and then finally confirmed the RC booking.
Last edited by sandyph; May 11, 2018 at 12:57 am
May 11, 2018, 12:42 am
#53
Join Date: Jun 2014
Programs: Honors Diamond, Bonvoy Gold, Accor Gold, OW Emerald, SIXT Diamond
Posts: 831
hassle free so far
May 21, 2018, 2:41 pm
#55
Join Date: Feb 2011
Location: CVG
Programs: Hyatt Giraffe
Posts: 1,663
If you don't mind me asking, what is the latest on your end? I've not heard of the alternative accommodation or dollar cap figures yet? Our stay starts in 2 weeks and we still do not have confirmation e-mails.
Jul 1, 2018, 10:19 pm
#58
Join Date: Feb 2011
Location: CVG
Programs: Hyatt Giraffe
Posts: 1,663
No - I only had a suite booked for the first stay. Club access is $180 1 pax or $280 2 pax per day. Includes other random benefits like some laundry and limo service. We normally go to Singapore to eat the local food so I guess not a huge deal. Hotel is very well located next to Marina Bay, Millienial Walk, and Suntec. Little further to Raffles Places and City Hall but lots to eat.
Jan 21, 2019, 5:31 pm
#59
Join Date: Jan 2019
Location: Monaco
Programs: Amex Plat
Posts: 105
Very interesting, so the RC Mill. in SIN does not participate in the "parent" loaylty/bonus programmes (i've read their ownership is differ from the group) yet they are active via other programs such as Chase credit cards? Any other program they are endorsing? You can only imagine what happened with the employees responsible for such promotional price. I'm interested as i will be visiting them very soon.
Jan 21, 2019, 5:53 pm
#60
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
Very interesting, so the RC Mill. in SIN does not participate in the "parent" loaylty/bonus programmes (i've read their ownership is differ from the group) yet they are active via other programs such as Chase credit cards? Any other program they are endorsing? You can only imagine what happened with the employees responsible for such promotional price. I'm interested as i will be visiting them very soon.
I would guess that they do FHR and Virtuoso. I remember checking rates years ago and they were in FHR at that time.