[EXPIRED] Ritz Carlton Singapore Mistake Rate - Will Be Honored?
#16
Join Date: Jun 2014
Programs: Honors Diamond, Bonvoy Gold, Accor Gold, OW Sapphire, SIXT Diamond
Posts: 820
#17
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,011
#19
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,818
I called in to check on my booking yesterday since I booked this weekend. Even though Thank You rewards booking is confirmed, their TA isn't.
Thank You Rewards is handled by UK side apparently (for SIN users) and they called me this morning. Hotel was unable to accommodate and had to refund me fully without penalty. I did ask for any alternatives, they suggested to check their rewards site. I didn't push for anything since this is just for fun anyways lol. The British chap who spoke to me was very nice.
Oh yeah I had 6 bookings included some peak periods and in 2019 as well.
Thank You Rewards is handled by UK side apparently (for SIN users) and they called me this morning. Hotel was unable to accommodate and had to refund me fully without penalty. I did ask for any alternatives, they suggested to check their rewards site. I didn't push for anything since this is just for fun anyways lol. The British chap who spoke to me was very nice.
Oh yeah I had 6 bookings included some peak periods and in 2019 as well.
Last edited by lcpteck; Apr 24, 2018 at 9:53 pm
#20
Join Date: Jul 2015
Location: SRQ, AMS, AGP
Posts: 200
Haha - as in the room actually doesnt exist 😀
I am just holding tight for the first reports of those who check-in and/or another week or so (or maybe more) before I investigate further.
Anyhow I have several reservations both with Citi travel and Chase travel and they are not until March 2019.
I am just holding tight for the first reports of those who check-in and/or another week or so (or maybe more) before I investigate further.
Anyhow I have several reservations both with Citi travel and Chase travel and they are not until March 2019.
#22
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,011
On the line with Chase the rep says she tried calling the hotel but nobody will be available until morning who speaks English. It is 6PM in Singapore.
UPDATE: After 53 minutes they came to the conclusion that the alternative was to pay 500 bucks per night. Cancelled this one and the one for F1 weekend. The third one I cancelled online.
UPDATE: After 53 minutes they came to the conclusion that the alternative was to pay 500 bucks per night. Cancelled this one and the one for F1 weekend. The third one I cancelled online.
Last edited by yosithezet; Apr 25, 2018 at 4:39 am
#23
Join Date: Aug 2004
Location: SAT
Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Spire, AMR
Posts: 5,898
Phone call.
And while it wouldn't have mattered much in this particular deal, calling the airline or property or Hertz is a REALLY, REALLY bad idea.
And while it wouldn't have mattered much in this particular deal, calling the airline or property or Hertz is a REALLY, REALLY bad idea.
#24
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,011
I agree. So long as your reservation shows in the website of the airline, hotel or rental car company, no need to call. When there is no way to see your reservation, though your loyalty number was requested in the booking process, and now way to retrieve it with your name and the reservation number, it would be foolish not to check to make sure that there is some record of your booking. In this case, there simply was no booking with the property and the bookings were mapped to some hotel where nobody even spoke English in some country that isn't Singapore.
#25
Suspended
Original Poster
Join Date: Feb 2004
Location: Washington DC
Programs: Delta Diamond, United IK, AA LifPLT, Hyatt Globalist, IHG PLT AMB, SPG Gold, Marriott Gold, Hilton G
Posts: 1,169
I agree. So long as your reservation shows in the website of the airline, hotel or rental car company, no need to call. When there is no way to see your reservation, though your loyalty number was requested in the booking process, and now way to retrieve it with your name and the reservation number, it would be foolish not to check to make sure that there is some record of your booking. In this case, there simply was no booking with the property and the bookings were mapped to some hotel where nobody even spoke English in some country that isn't Singapore.
#26
Ambassador: Alaska Airlines
Join Date: Nov 2008
Location: BWI
Posts: 7,390
Connexions is calling those who booked this rate.. I got a call and had 3 options.
1. Pay the correct rate
2. Book a different hotel in the area (no special price)
3. Take a full refund (will waive any penalties for those with close in bookings)
I presume everyone else will be getting a call too if they have your phone # on file.
1. Pay the correct rate
2. Book a different hotel in the area (no special price)
3. Take a full refund (will waive any penalties for those with close in bookings)
I presume everyone else will be getting a call too if they have your phone # on file.
#27
Join Date: Jul 2009
Location: DFW
Programs: AS, BA, AA
Posts: 3,670
Fully agree - which is why I called Chase and was glad I did - and would do so again in a similar situation. if the hotel was showing on the website at the mistake rate, agree, no reason to call to confirm. Showing up without such a confirmation and expecting a room is a REALLY REALLY bad idea. LOL.
Let's start with the simplest middle ground for even the most nervous and inexperienced traveler: Is there any reason you had to call the day you booked, versus waiting 24 or 48 hours after the deal was removed from the website?
#28
Suspended
Original Poster
Join Date: Feb 2004
Location: Washington DC
Programs: Delta Diamond, United IK, AA LifPLT, Hyatt Globalist, IHG PLT AMB, SPG Gold, Marriott Gold, Hilton G
Posts: 1,169
I have already given you an example of middle ground between, "Calling the night I booked it to inquire if it's a mistake" and "Showing up 10 weeks later without any confirmation whatsoever". You are creating a false dichotomy.
Let's start with the simplest middle ground for even the most nervous and inexperienced traveler: Is there any reason you had to call the day you booked, versus waiting 24 or 48 hours after the deal was removed from the website?
Let's start with the simplest middle ground for even the most nervous and inexperienced traveler: Is there any reason you had to call the day you booked, versus waiting 24 or 48 hours after the deal was removed from the website?
#29
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,011
I have already given you an example of middle ground between, "Calling the night I booked it to inquire if it's a mistake" and "Showing up 10 weeks later without any confirmation whatsoever". You are creating a false dichotomy.
Let's start with the simplest middle ground for even the most nervous and inexperienced traveler: Is there any reason you had to call the day you booked, versus waiting 24 or 48 hours after the deal was removed from the website?
Let's start with the simplest middle ground for even the most nervous and inexperienced traveler: Is there any reason you had to call the day you booked, versus waiting 24 or 48 hours after the deal was removed from the website?
#30
Original Member, Moderator: Hotel Deals and MilesBuzz
Join Date: May 1998
Location: Washington, DC
Posts: 14,256
Please keep the conversation on the topic of the mistake rate and refrain from personal attacks/insults.
Thanks,
MileageAddict
Moderator
Thanks,
MileageAddict
Moderator
Last edited by MileageAddict; Apr 27, 2018 at 6:34 am