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[EXPIRED] Millennium Resort ,Patong Beach 3 - 25

[EXPIRED] Millennium Resort ,Patong Beach 3 - 25

Old Jun 5, 14, 8:29 am
  #166  
 
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite, HH G
Posts: 5,711
OK - you still have a reservation. It has not been cancelled (contrary what you stated above).

You have received the same emails like the rest of us. You can see above how I have responded, i.e. refusing that ebookers cancel the reservation and asking them to take this up with the hotel as Orbitz has managed to convince the hotel to honor the reservations.
SK AAR is offline  
Old Jun 5, 14, 8:32 am
  #167  
 
Join Date: Oct 2013
Posts: 44
Originally Posted by SK AAR View Post
OK - you still have a reservation. It has not been cancelled (contrary what you stated above).

You have received the same emails like the rest of us. You can see above how I have responded, i.e. refusing that ebookers cancel the reservation and asking them to take this up with the hotel as Orbitz has managed to convince the hotel to honor the reservations.
I didn't write it. Only that I got an email.

Peace
tOcikA is offline  
Old Jun 5, 14, 8:38 am
  #168  
 
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite, HH G
Posts: 5,711
oh yes - sorry, I thought it was your reservation that was cancelled. Now I see that you just chipped in with your experience
SK AAR is offline  
Old Jun 5, 14, 9:27 am
  #169  
 
Join Date: Jan 2008
Posts: 27
Following an on-line chat with ebookers during which I was told that there were no options other than pay-up or cancel I managed to get an email link in the body of the chat which allowed me to forward complaint to Customer Service team. Subsequently a polite but firm email went through... Will see what happens.

Thanks to Calgary88 for the email address below...appears to work as I sent a test message and it didnt bounce back.

For customer care of ebookers.com try write to care at my dot ebookers dot com
bill49mpr is offline  
Old Jun 5, 14, 10:15 am
  #170  
 
Join Date: May 2011
Posts: 70
[EXPIRED] Millennium Resort ,Patong Beach £3 - £25

I held strong with Orbitz and they are honoring the price for my cabana room. Granted, I only had a 2 night reservation.
gustav316 is offline  
Old Jun 6, 14, 3:00 pm
  #171  
 
Join Date: Oct 2013
Posts: 44
Any news?
tOcikA is offline  
Old Jun 6, 14, 6:53 pm
  #172  
 
Join Date: Jun 2009
Location: C1 & C2
Programs: Tim Horton's Gold
Posts: 372
Thumbs down

Originally Posted by tOcikA View Post
Any news?
Not yet, I emailed Customer Care on Wed, still no response.
It seems they are going to cancel the bookings arbitrarily.
Calgary88 is offline  
Old Jun 7, 14, 6:21 am
  #173  
 
Join Date: May 2011
Posts: 70
[EXPIRED] Millennium Resort ,Patong Beach £3 - £25

Hello again.

We are pleased to advise that after further negotiations with the Millennium Resort Patong, they have agreed to honor your reservation at the original price. We apologize for any inconvenience this may have caused.

Should you need to cancel your reservation prior to your arrival, then the original cancellation conditions will apply. Also, please understand that name changes and date changes will not permitted.

We hope you have a lovely stay in Thailand.

Kind regards,

Ariel
Product Analyst
Orbitz WorldWide
gustav316 is offline  
Old Jun 8, 14, 3:07 am
  #174  
 
Join Date: Jan 2008
Posts: 27
Received this email from ebookers after a polite but firm request they honour my booking. In my complaint I had indicated that Orbitz had honoured some bookings...I have until Wednesday 11...anyone other thoughts.

Thank you for your email. It is with regret to note any inconvenience. We have noted also that you have already contacted us via Chat. Please note that the option is only to rebook and cancel or pay for the difference...
Should you wish to proceed with any of the options, please call our Customer Service Centre on +44 203 320 3320...
We wish our reply could be more favourable however trust that you understand our position on this...
bill49mpr is offline  
Old Jun 8, 14, 3:40 am
  #175  
 
Join Date: Mar 2013
Location: VIE, BUD, PRG
Programs: LH SEN, DL Plat
Posts: 332
so Orbitz will honour these bookings, others not. Unfortunately if the OTA made this decision I don't see any way to force them.
ben63 is offline  
Old Jun 8, 14, 8:19 am
  #176  
 
Join Date: Oct 2011
Posts: 3,163
Originally Posted by gustav316 View Post
Hello again.

We are pleased to advise that after further negotiations with the Millennium Resort Patong, they have agreed to honor your reservation at the original price. We apologize for any inconvenience this may have caused.

Should you need to cancel your reservation prior to your arrival, then the original cancellation conditions will apply. Also, please understand that name changes and date changes will not permitted.

We hope you have a lovely stay in Thailand.

Kind regards,

Ariel
Product Analyst
Orbitz WorldWide
Good guy Orbitz!
mlqsko is offline  
Old Jun 9, 14, 12:54 am
  #177  
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Join Date: Sep 2003
Location: DL Silver, HH Diamond, IHG Plat, BW Diamond
Posts: 26,631
Many OTAs have a contract with the listing property. If the listing property loads the wrong price, they are responsible for all bookings.
Jaimito Cartero is offline  
Old Jun 9, 14, 10:27 am
  #178  
 
Join Date: Oct 2013
Posts: 44
Originally Posted by Jaimito Cartero View Post
Many OTAs have a contract with the listing property. If the listing property loads the wrong price, they are responsible for all bookings.
So what we should do? I tried 4 times to handle this problem.
Thanks!
tOcikA is offline  
Old Jun 9, 14, 12:51 pm
  #179  
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Join Date: Sep 2003
Location: DL Silver, HH Diamond, IHG Plat, BW Diamond
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Originally Posted by tOcikA View Post
So what we should do? I tried 4 times to handle this problem.
Thanks!
Are there any consumer friendly laws where you live? Protest to the State Attorney where you live, file a BBB complaint, complain on the websites social media account, and wherever you booked your nights on.

It's obvious that some OTAs certainly got it handled. Did they pay out of their own pocket? Probably not.
Jaimito Cartero is offline  
Old Jun 10, 14, 12:41 am
  #180  
 
Join Date: Oct 2002
Location: SYD
Programs: QF Emerald EY Plat HH D
Posts: 1,207
Hi All I wrote to the hotel

[email protected]
i didn't want to keep my prepaid and i have an email from them stating that they are honouring these bookings.
typical people who want don't get and people who don't want get.
aussielori is offline  

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