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[EXPIRED] Millennium Resort ,Patong Beach 3 - 25

[EXPIRED] Millennium Resort ,Patong Beach 3 - 25

Old Jun 4, 14, 3:47 pm
  #151  
 
Join Date: Jun 2009
Location: C1 & C2
Programs: Tim Horton's Gold
Posts: 372
Just received the same involuntary cancellation email from eB00kers.
-will see what happen next.
Calgary88 is offline  
Old Jun 4, 14, 6:33 pm
  #152  
 
Join Date: Oct 2002
Location: SYD
Programs: QF Emerald EY Plat HH D
Posts: 1,207
got the dreaded ebookers cancellation but still ok with exp.au and a prepaid bookers but I feel very uneasy about that one as its soon.
I think ill call them and just get them to cancel that one too.
I don't want to fly to thailand and have no booking
though how would that go with travel insurance?if denied at checkin on a prepaid?
aussielori is offline  
Old Jun 4, 14, 7:48 pm
  #153  
Original Poster
 
Join Date: Oct 2009
Posts: 801
Originally Posted by Ladyallenfla View Post
Woohoo! Just received confirmation from Orbitz that after further discussions with the hotel, they will honor my reservations at the original price booked. Thank you so very much chokdee!
Congratulations my Lady !

Yes Orbitz have come back likewise on my reservation.

Dear CD,

We are pleased to advise that after further negotiations with the Millennium Resort Patong, they have agreed to honor your reservation at the original price. We apologize for any inconvenience this may have caused.

Should you need to cancel your reservation prior to your arrival, then the original cancellation conditions will apply. Also, please understand that name changes and date changes will not permitted.

We hope you have a lovely stay in Thailand.

Kind regards,

Orbitz WorldWide


This is not the first time Orbitz have come up trumps for me, so a big
and thank you to them!

And everyone else ..please remember that ebookers is in the orbitz family...which means that they should be treating you likewise as a family member.

Don't give up, send them a friendly email politely reminding them that as family they should abide by the same principles .. blood is thicker than water after all
chokdee is offline  
Old Jun 5, 14, 12:54 am
  #154  
 
Join Date: May 2009
Location: TPE
Posts: 83
got the same this morning (booked non-ref/January 2015):

We are pleased to advise that after further negotiations with the Millennium Resort Patong, they have agreed to honor your reservation at the original price. We apologize for any inconvenience this may have caused.
Should you need to cancel your reservation prior to your arrival, then the original cancellation conditions will apply. Also, please understand that name changes and date changes will not permitted.
We hope you have a lovely stay in Thailand.
Kind regards,
Product Analyst
Orbitz WorldWide
yyz1505 is offline  
Old Jun 5, 14, 4:03 am
  #155  
 
Join Date: Jan 2008
Posts: 27
So received the error rate message from ebookers and replied expressing diappointment etc to find that my reply popped back as undeliverable....interesting.
bill49mpr is offline  
Old Jun 5, 14, 6:24 am
  #156  
 
Join Date: Oct 2013
Posts: 44
Ebookers refused my complain. :\ What about best price guarantee? (Same period, same hotel between ebookers and orbitz?)
tOcikA is offline  
Old Jun 5, 14, 6:44 am
  #157  
 
Join Date: Jun 2014
Location: Gdansk, Poland
Posts: 2
Originally Posted by tOcikA View Post
Ebookers refused my complain. :\ What about best price guarantee? (Same period, same hotel between ebookers and orbitz?)
Ebookers.de or .com?
Pepershots is offline  
Old Jun 5, 14, 6:53 am
  #158  
 
Join Date: Oct 2013
Posts: 44
Originally Posted by Pepershots View Post
Ebookers.de or .com?
.com
Why?
tOcikA is offline  
Old Jun 5, 14, 7:20 am
  #159  
 
Join Date: Jun 2014
Location: Gdansk, Poland
Posts: 2
tOcikA: I have exactly the same situation. I made reservations and got an email that reservation is canceled. I wanted to write to them but in such a situation, I see no sense to fight for it.
Pepershots is offline  
Old Jun 5, 14, 7:30 am
  #160  
 
Join Date: Oct 2013
Posts: 44
Originally Posted by Pepershots View Post
tOcikA: I have exactly the same situation. I made reservations and got an email that reservation is canceled. I wanted to write to them but in such a situation, I see no sense to fight for it.
I suggest you to write them. Maybe we can reach something together. I can't believe that Orbitz can handle the situation and Ebookers not.
tOcikA is offline  
Old Jun 5, 14, 7:38 am
  #161  
 
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite, HH G
Posts: 5,612
ebookers.de keep replying to my complaints that this was a rate error and I no longer have a valid reservation + that I need to decide whether to cancel or accept a huge rate increase.

I have 3 times asked ebookers to contact the hotel and insist that my prepaid and non-refundable reservation is honored - but to no avail After the reports on Orbitz reservations today, I have referred ebookers to this and asked them to contact the hotel in the same way as their associated company.

Let us see what happens. I'm not going to let ebookers.de off the hook on this one when all ebookers need to do is to contact the hotel and argue the decision of the hotel to cancel/ask for rate increase.

Last edited by SK AAR; Jun 5, 14 at 7:44 am
SK AAR is offline  
Old Jun 5, 14, 7:51 am
  #162  
 
Join Date: Jun 2009
Location: C1 & C2
Programs: Tim Horton's Gold
Posts: 372
Originally Posted by bill49mpr View Post
So received the error rate message from ebookers and replied expressing diappointment etc to find that my reply popped back as undeliverable....interesting.
For customer care of ebookers.com try write to care at my dot ebookers dot com

Hope this helps.
Calgary88 is offline  
Old Jun 5, 14, 7:56 am
  #163  
 
Join Date: Jun 2009
Location: C1 & C2
Programs: Tim Horton's Gold
Posts: 372
I wrote a simialr email to eb00kers.com yesterday, and will posted here if I get anything back from them.
My booking still intact on the eb00ker.com account. I wrote them to object cancellation on the basis that some other guests already stayed there for the same original price.


Last edited by Calgary88; Jun 5, 14 at 8:12 am
Calgary88 is offline  
Old Jun 5, 14, 8:04 am
  #164  
 
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite, HH G
Posts: 5,612
Originally Posted by Pepershots View Post
tOcikA: I have exactly the same situation. I made reservations and got an email that reservation is canceled. I wanted to write to them but in such a situation, I see no sense to fight for it.
If your reservation has been cancelled (it is gone/appears as cancelled on ebookers.de/com?) nothing that can be done - no way the hotel will accept to re-instate a reservation that has been cancelled by the customer/the OTA.

The key point is to object to ebookers cancelling the reservation on your behalf.
SK AAR is offline  
Old Jun 5, 14, 8:23 am
  #165  
 
Join Date: Oct 2013
Posts: 44
Originally Posted by SK AAR View Post
If your reservation has been cancelled (it is gone/appears as cancelled on ebookers.de/com?) nothing that can be done - no way the hotel will accept to re-instate a reservation that has been cancelled by the customer/the OTA.

The key point is to object to ebookers cancelling the reservation on your behalf.
My reservation is still alive.

Make changes or cancel Print Email Add to Calendar
Hotel
Check in: 25/12/14 Check out: 29/12/14 Guests: Akos Toth Location: Millennium Resort Patong Phuket, Phuket, TH

They asked me to decide between cancel or pay the huge different. That's the point now. I spoke to agent on chat and she couldn't help me. She suggests me to write a complain.
I said there are some ppl who already have been there and some ppl who booked on Orbitz get honored. I asked which is the main different between these two sites because one of them can handle the problem and the other one can't.

EDIT: I'm still able to print my reservation voucher. There are no sign on the site it will be cancelled, just in email.
tOcikA is offline  

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