Hilton Kiev on Agoda - approx. 20 Euro
Jan 31, 2014, 12:10 am
#196
Join Date: Mar 2005
Location: The Castro, San Francisco, California
Programs: UA, DL, AA, Aegean Air, Cal Alumni (go Bears!)
Posts: 594
I do not care whose mistake it is and it isn't my business to investigate that!
It's up to Agoda and Hilton to clarify among themselves who is to blame and who should take responsibility
I am correct customer with a valid, fully paid reservation, which is, let me quote Agoda: "Non-Refundable and cannot be amended or modified."
It's up to Agoda and Hilton to clarify among themselves who is to blame and who should take responsibility
I am correct customer with a valid, fully paid reservation, which is, let me quote Agoda: "Non-Refundable and cannot be amended or modified."
Feb 20, 2014, 9:13 am
#200
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
Feb 21, 2014, 6:19 pm
#203
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
Feb 21, 2014, 11:17 pm
#205
Join Date: Jul 2012
Location: LAS, BUD
Programs: UA-1K, Aegean-Gold, TK-Elite, Accor-Platinum, SPG-Gold, Hilton-Gold, Club Carlson-Gold,AMEX-Platinum
Posts: 300
I got the Presidential suite and I exchanged a few emails with customer relations. They said that someone will contact me from Hilton Kiev. No one did. After 2 weeks, I emailed them again and they said that this can take 5-8 days... OK 
Then much to my surprise I got a phone call at midnight (Pacific time), a lady from Kiev called me and told me that they are willing to honor my booking FOR A REGULAR ROOM. I told her to forget about it, I am not spending $100 on a regular room in Kiev at this moment, no way.
So she immediately upped her offer to an executive suite. I told her that I will get back to her. I later emailed her that I decided not to go but thanked for her offer. She was very nice in her responses, asking me if they can do anything about it to have me stay there but I politely refused it due to the current unrest.
No compensation, but it was a nice journey anyway...
Just keep being persistent and someone will reach out to you!
Then much to my surprise I got a phone call at midnight (Pacific time), a lady from Kiev called me and told me that they are willing to honor my booking FOR A REGULAR ROOM. I told her to forget about it, I am not spending $100 on a regular room in Kiev at this moment, no way.
So she immediately upped her offer to an executive suite. I told her that I will get back to her. I later emailed her that I decided not to go but thanked for her offer. She was very nice in her responses, asking me if they can do anything about it to have me stay there but I politely refused it due to the current unrest.
No compensation, but it was a nice journey anyway...
Just keep being persistent and someone will reach out to you!
Feb 23, 2014, 10:06 am
#206
Join Date: Dec 2010
Posts: 1,310
Why would you request a free night for something that is outside the control of the hotel?
That's like cancelling a trip to Hawaii and asking for a free night since "the weather is going to be bad"
Feb 23, 2014, 10:18 am
#207
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
Quote:
Originally Posted by Mauibaby2008
Instead of having them re-instate my reservation... To NOT get shot up in a civil war .. Maybe I should just request free night worth of points... Or something
Why would you request a free night for something that is outside the control of the hotel?
That's like cancelling a trip to Hawaii and asking for a free night since "the weather is going to be bad"
Originally Posted by Mauibaby2008
Instead of having them re-instate my reservation... To NOT get shot up in a civil war .. Maybe I should just request free night worth of points... Or something
Why would you request a free night for something that is outside the control of the hotel?
That's like cancelling a trip to Hawaii and asking for a free night since "the weather is going to be bad"
May 20, 2021, 9:36 pm
#209
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,666
They are all dead now, either from the civil war or old age, the last person who got on this deal died three years ago....They are also kind of annoyed with you for unearthing this thread after all these years and not letting them rest in peace...
Last edited by nk15; May 20, 2021 at 9:44 pm