Marriott Phuket Beach Club $10 A day to 2014 March
May 17, 2013, 7:36 am
#61
FlyerTalk Evangelist
Join Date: Nov 2002
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May 17, 2013, 7:41 am
#62
Join Date: Oct 2002
Location: Houston
Programs: AA EXP; Hyatt Globalist; Marriott Titanium, Hilton Diamond, UA 1.56MM (fmr UA1K)
Posts: 5,770
I received it too..... since my stay was supposed to start last night and had already cancelled after I had been told by marriott to drop dead, I'll gladly accept the 10K. It will help me make up for the latest round of MR devaluations.
May 17, 2013, 7:53 pm
#64
Join Date: Dec 2010
Programs: US CP, MR Plat, SPG Plat, HHonors Gold, National X
Posts: 917
In recognition for your continued loyalty, we would like to offer you a token of appreciation whether or not you choose to keep your reservation at Marriott’s Phuket Beach Club.
Please select one of the following options:
- If you wish to cancel your reservation(s), please reply to this message instructing Marriott to cancel your reservation. If you choose to cancel your reservation, as a gesture of goodwill, Marriott will credit your Marriott Rewards account with a single credit of 10,000 Marriott Rewards points.
May 18, 2013, 12:09 am
#65
Join Date: Oct 2008
Location: Shanghai
Programs: HHonor Gold;Hyatt Diamond;SPG Platinum
Posts: 101
May 18, 2013, 5:02 am
#67
Join Date: Feb 2007
Location: U.S. (sometimes)
Programs: UA 1k 1MM, AA Exec Plat, Hyatt Diamond, SPG Plat, Marriott Plat, Hilton Gold, IHG Plat, Accor ?????
Posts: 1,398
I would be very happy with the points in this case. At least they discovered their mistake immediately.
May 19, 2013, 10:54 pm
#69
Join Date: Oct 2002
Location: Houston
Programs: AA EXP; Hyatt Globalist; Marriott Titanium, Hilton Diamond, UA 1.56MM (fmr UA1K)
Posts: 5,770
Marriott Phuket Beach Club $10 A day to 2014 March
The take away from this is that you can't make a booking with confidence on Marriott.com. This shows that they can come back and change the rate of a confirmed reservation--even a prepaid one? Just called it an error and throw a few points and $25 gcards into the air and everything is better.
You know that confirmed reservation for the JW you made on Marriott.com for $289 per night? Are you Really sure it is $289? Sorry we meant $489. You should have know. Just an error--they happen. Here's some points. All better now.
You know that confirmed reservation for the JW you made on Marriott.com for $289 per night? Are you Really sure it is $289? Sorry we meant $489. You should have know. Just an error--they happen. Here's some points. All better now.
May 20, 2013, 1:11 pm
#70
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,906
The take away from this is that you can't make a booking with confidence on Marriott.com. This shows that they can come back and change the rate of a confirmed reservation--even a prepaid one? Just called it an error and throw a few points and $25 gcards into the air and everything is better.
You know that confirmed reservation for the JW you made on Marriott.com for $289 per night? Are you Really sure it is $289? Sorry we meant $489. You should have know. Just an error--they happen. Here's some points. All better now.
You know that confirmed reservation for the JW you made on Marriott.com for $289 per night? Are you Really sure it is $289? Sorry we meant $489. You should have know. Just an error--they happen. Here's some points. All better now.
May 20, 2013, 8:11 pm
#72
Join Date: Oct 2002
Location: Houston
Programs: AA EXP; Hyatt Globalist; Marriott Titanium, Hilton Diamond, UA 1.56MM (fmr UA1K)
Posts: 5,770
One of my pet peeves is that these airlines and hotels want everything to be done on their website and understandably so.... cut those commissions and lower costs etc. With that comes responsibility on their part. These funny things called computers are wonderful. People can program all kinds of little triggers to avoid errors just like this. Don't want to sell a F fare from RGN-YUL for $500? Don't want to sell a hotel room worth $275 for $10? Our programmers can take care of that so that anything like that would require multiple approvals to be filed... but it will cost you. Cost you say? What?...no we want our cake and eat it too. We'll just cancel it and throw a few points at our customers (if they're lucky) and tell them to stuff it. It's even cheaper that way. It's called risk management and they've decided that it not worth their bother to put such stop-gaps in.
May 21, 2013, 1:04 am
#73
Join Date: Nov 2007
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May 21, 2013, 8:41 am
#74
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