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[EXPIRED] Error Fare - Hilton New York at 30 USD per night

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[EXPIRED] Error Fare - Hilton New York at 30 USD per night

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Old Nov 8, 2011, 10:45 am
  #31  
 
Join Date: Jun 2011
Location: PHL
Posts: 656
Yeah, I think it's gone. I got Exec Suite for $26 a/i. I'm curious, too, what Hilton does with mistakes.

If nothing else, any of us who actually go can meet for a drink in the bar!
TimesTwo is offline  
Old Nov 8, 2011, 10:45 am
  #32  
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Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,644
Argh. Got to the final page, confirmed, and they changed the price in the final confirmation. Thanks to the OP!

Mike
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Old Nov 8, 2011, 10:46 am
  #33  
 
Join Date: Dec 2005
Location: NYC
Programs: SPG, AA, BA, CO, UA, US, B6, DL, Amex MR, HH
Posts: 1,009
Just made a reservation that was displayed as $20/night for Jan 1-3, but on the confirmation page it came up as $269/night. Looks like I was seconds too late (damn the USPS delivery...).
dinosims is offline  
Old Nov 8, 2011, 10:52 am
  #34  
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Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,533
Originally Posted by enfuego
I snagged a suite as well. How has Hilton handled mistake fares like this in the past? Cancelled, offered comp or honored?
Some properties have handled it well, others have done it horribly. Sit back and wait, I guess.
Jaimito Cartero is offline  
Old Nov 8, 2011, 11:01 am
  #35  
 
Join Date: May 2008
Location: Everywhere
Programs: AAdvantage; Wyndham Rewards
Posts: 35
Sucks , I'm passing through JFK on the 5th, I would stay in NY a night or two at those rates!
nano404 is offline  
Old Nov 8, 2011, 12:05 pm
  #36  
 
Join Date: Jul 2010
Location: Astoria, NY
Programs: AA, DAL, SPG, JBL, HH, ANA, AERO
Posts: 24
Drats...

Thanks OP. Why did I have to sleep in today!?!
gtonthebus is offline  
Old Nov 8, 2011, 12:19 pm
  #37  
Original Poster
 
Join Date: Apr 2002
Location: VIE
Programs: M&M SEN
Posts: 442
quick they were... have just received a note from Hilton's Reservation Manager:

"Good afternoon

I see you are confirmed at our hotel for 2 nights in January. It has come to our attention that there is a system error in your rate.

I am so sorry for any inconvenience this has cause you. I wish to extend a special discounted rate of $129 rate per night plus tax."

This was an King Exec Room, going for 309 USD + tax currently.
Not sure if I want to keep the reservation at 129 though.

Any others that received the mail?
David
davidcito is offline  
Old Nov 8, 2011, 12:46 pm
  #38  
 
Join Date: Jun 2011
Location: PHL
Posts: 656
Ugh! I haven't gotten it yet, though I expect I'll be getting one soon.
TimesTwo is offline  
Old Nov 8, 2011, 12:51 pm
  #39  
 
Join Date: Sep 2011
Posts: 480
Bummer..In that case we'll just go to our house in Aspen for New Years. Worth the effort though
Moorea is offline  
Old Nov 8, 2011, 1:07 pm
  #40  
 
Join Date: Aug 2011
Location: Idaho
Programs: US Airways, Silver United, Gold Hilton, Platinum Marriott, Gold SPG
Posts: 749
too late to the party
SiberianTiger is offline  
Old Nov 8, 2011, 1:18 pm
  #41  
 
Join Date: Feb 2011
Location: BOS
Posts: 78
Originally Posted by davidcito
quick they were... have just received a note from Hilton's Reservation Manager:

"Good afternoon

I see you are confirmed at our hotel for 2 nights in January. It has come to our attention that there is a system error in your rate.

I am so sorry for any inconvenience this has cause you. I wish to extend a special discounted rate of $129 rate per night plus tax."

This was an King Exec Room, going for 309 USD + tax currently.
Not sure if I want to keep the reservation at 129 though.

Any others that received the mail?
David
No email yet... Did they offer you the same room at 129?
jakesideas is offline  
Old Nov 8, 2011, 1:25 pm
  #42  
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Join Date: Apr 2002
Location: VIE
Programs: M&M SEN
Posts: 442
yes, it was the same room for 129 (King Exec)
davidcito is offline  
Old Nov 8, 2011, 3:33 pm
  #43  
 
Join Date: Sep 2009
Programs: *G, SPG, OW Sapphire
Posts: 2,565
Don't accept the offer. Tell them you booked at this rate and would appreciate it being honored.
johndeere19 is offline  
Old Nov 8, 2011, 3:58 pm
  #44  
 
Join Date: Feb 2011
Location: BOS
Posts: 78
Originally Posted by johndeere19
Don't accept the offer. Tell them you booked at this rate and would appreciate it being honored.
Great suggestion. Anyone else get an email?
jakesideas is offline  
Old Nov 8, 2011, 4:03 pm
  #45  
 
Join Date: Oct 2009
Posts: 842
No email for me yet.
a7800 is offline  


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