darben

Again;
Why would you call in the middle of the night when all you are going to get is a CSA who has no power.
Further
Communicate by e-mail so you have a record make the e-mail clear, concise and non-threatenning.
DO NOT CALL as the CSA's can only say no and NOTHING of magnitude is ever resolved at the CSA level.

As we have seen in previous mistake rate threads there can be different outcomes for different people even on the same mistake.

Again now is the time to negotiate a resolution with as good an outcome as you can manage.

Now is the time for everyone to act slowly and intelligently. Both of these are hard for people to do today as everyone wants instant resolution and have lost the art of negotiating (IE BLUE state politicians and RED state politicians)

redreeper

Hyatt was not nice with the Andaz issue a year or two back.

I checked my reservation and it seems that someone also decided...not me...that I agreed to book a room at a much higher rate. That is outrageous. Either cancel or communicate, but don't change the rate and then commit me to a reservation I never agreed to. If I don't cancel, I'm on the hook for a few hundred bucks, which is, again, outrageous.

enfuego

Has anyone ever requested points as an inducement to cancel?

Strawb

Hyatt were very generous by honouring reservations up until a certain date and giving a 60% discount thereafter. They fully honoured my 5 night stay at $0.

redreeper

And I, on the otherhand, got a rock

Which proves Darbens point - different people can get different results.

darben

Bolger hotel near Washington is another case were different people received different results.

Mrgolfer21

My rate hasn't been updated. Wonder what will happen if I just show up with the printout of my current rate, saying I never got an email?

MrHalliday

They will show you a printout of this thread and your post !!

redreeper

Good point. And then you will be past cancellation point and they can charge you full rate anyway.

I think they changed the rates (for most of us) to force a response or cancellation.

I rarely respond, in this case I did.

Mora

Interestingly enough our "discounted" rates due to the technical glitch are very close to this offer I just got: Travel Ticker Upscale New York Hotel ...maybe worth mentioning for negotiations...

Update: Well with the promised upgrade they throw in for bookings until Friday the rate is exactly the same as the one I got offered for an executive room....

Mrgolfer21

Doubt they would know..not like my reservation says Mrgolfer. Lol. I'll think of a meaningful offer to send back to them...even though they will probably say no. But hey, good entertainment.

CalItalian

You really think you're going to get something from Hilton? Good luck. I was the OP from BFT of the Waldorf Astoria Collection $25 La Quinta Resort deal a few yars ago...and Hilton was a b*tch about that deal to the point they had to be sued. Priceline is the one who paid for the one room per member, not Hilton. You're going to get nothing.

MD/DC Flyer

Part of the terms of the reservation is:

"We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error."

I don't like it either, but they can do that. The smart thing to do? The customer friendly thing to do? No, but you have agreed to it when you booked.

I have sent back my counter-offer this morning and so far the silence is deafening.

Mrgolfer21

And now my rate has been updated. Time for the counter offer.

MrHalliday

Thanks for that blast from the past ! ^
I remember it well, they did allow us one room,
but I cancelled both res as it was to be a family affair,
and got nothing, as you said.

It is memorable, however, as the only hotel "deal" that
I know of where a suit was actually completed...
and IIRC the plaintiff did get a few $K back...