[EXPIRED] Error Fare - Hilton New York at 30 USD per night
Nov 8, 2011, 4:14 pm
#47
Join Date: Nov 2004
Location: Ann Arbor
Programs: HHonors Gold , National Emerald Exec, Hertz Presidents, Delta Gold
Posts: 2,604
Just the confirmation for me. No other emails.
Got 2 doubles, in case I take the kids.
Rate per night: 20.00 USD 01 Jan 2012 - 02 Jan 2012
30.00 USD 02 Jan 2012 - 03 Jan 2012
Total for Stay per Room:
Rate 50.00 USD
Taxes 14.38 USD
Total 64.38 USD
Total for Stay: 64.38 USD
Got 2 doubles, in case I take the kids.
Rate per night: 20.00 USD 01 Jan 2012 - 02 Jan 2012
30.00 USD 02 Jan 2012 - 03 Jan 2012
Total for Stay per Room:
Rate 50.00 USD
Taxes 14.38 USD
Total 64.38 USD
Total for Stay: 64.38 USD
Nov 8, 2011, 4:20 pm
#48
Join Date: Nov 2004
Location: Ann Arbor
Programs: HHonors Gold , National Emerald Exec, Hertz Presidents, Delta Gold
Posts: 2,604
Nov 8, 2011, 6:24 pm
#49
Join Date: Sep 2003
Location: MDT, PHL, BWI
Programs: HH Diamond, Starwood Platinum
Posts: 306
Just got the rejection email
Dear Mr. Tmpy,
We are pleased to learn that you chose to book a stay at the Hilton New York today. We have recently learned that between 11:00 a.m. and 12:00 p.m. (EST) today there was a system error that affected the rate that was offered to you. The current rate for the dates that you booked with the Hilton New York today is $409 per night for a One bedroom Suite, plus tax. In light of the system error, and to apologize for any inconvenience you may experience, we wish to extend you a 50% discount on this current rate, making the rate for your reservation $195 per night plus tax.
We also wish to extend you either: (1) a 25% discount at our food and beverage outlets during your stay (for parties of up to 4 people); or (2) a 25% discount on our best available rate for one future room reservation during the period of January 1, 2012-March 31, 2012. Please e-mail me the discount option you would prefer [(1) or (2)], and we will make the necessary arrangements for you to take advantage of this offer.
We thank you for choosing to stay at the Hilton New York and we look forward to welcoming you upon your arrival in January.
Please feel free to reach out to me directly regarding any questions.
Thank you.
Sincerely,
Agnes Torres
Reservation Manager
Hilton New York
1335 Avenue of Americas
New York, NY 10019
Phone: 212-261-5745
Fax: 212-261-5806
[email protected]
We are pleased to learn that you chose to book a stay at the Hilton New York today. We have recently learned that between 11:00 a.m. and 12:00 p.m. (EST) today there was a system error that affected the rate that was offered to you. The current rate for the dates that you booked with the Hilton New York today is $409 per night for a One bedroom Suite, plus tax. In light of the system error, and to apologize for any inconvenience you may experience, we wish to extend you a 50% discount on this current rate, making the rate for your reservation $195 per night plus tax.
We also wish to extend you either: (1) a 25% discount at our food and beverage outlets during your stay (for parties of up to 4 people); or (2) a 25% discount on our best available rate for one future room reservation during the period of January 1, 2012-March 31, 2012. Please e-mail me the discount option you would prefer [(1) or (2)], and we will make the necessary arrangements for you to take advantage of this offer.
We thank you for choosing to stay at the Hilton New York and we look forward to welcoming you upon your arrival in January.
Please feel free to reach out to me directly regarding any questions.
Thank you.
Sincerely,
Agnes Torres
Reservation Manager
Hilton New York
1335 Avenue of Americas
New York, NY 10019
Phone: 212-261-5745
Fax: 212-261-5806
[email protected]
Nov 8, 2011, 6:30 pm
#50
Join Date: Jan 2009
Location: Everywhere
Programs: AA EXP - 3.7MM, Bonv LIFETIME Titan, HH Dmd, Hyatt Glob., Priority Clb Dmd, Ntnl Exec El., Sixt PLT
Posts: 1,680
[QUOTE=Tmpy;17416007]Dear Mr. Tmpy,
... we wish to extend you a 50% discount on this current rate, making the rate for your reservation $195 per night plus tax.
We also wish to extend you either: (1) a 25% discount at our food and beverage outlets during your stay (for parties of up to 4 people); or (2) a 25% discount on our best available rate for one future room reservation during the period of January 1, 2012-March 31, 2012. Please e-mail me the discount option you would prefer [(1) or (2)], and we will make the necessary arrangements for you to take advantage of this offer. "
- Got a very similar e-mail from Agnes Torres. My was a simple executive King so the 50% rate is $139.
... we wish to extend you a 50% discount on this current rate, making the rate for your reservation $195 per night plus tax.
We also wish to extend you either: (1) a 25% discount at our food and beverage outlets during your stay (for parties of up to 4 people); or (2) a 25% discount on our best available rate for one future room reservation during the period of January 1, 2012-March 31, 2012. Please e-mail me the discount option you would prefer [(1) or (2)], and we will make the necessary arrangements for you to take advantage of this offer. "
- Got a very similar e-mail from Agnes Torres. My was a simple executive King so the 50% rate is $139.
Nov 8, 2011, 7:40 pm
#53
Join Date: May 2005
Location: WAS (DCA, IAD, BWI)
Programs: UA 1K, CO Platinum, HH Diamond, Marriott Gold, Hertz 5 *
Posts: 1,314
I would personally say this property handled it fairly well. They responded quickly and decisively with a fairly substantial discount for now and the future. And nobody had to make travel arrangements hoping to get it honored. What say y'all?
Nov 8, 2011, 7:57 pm
#54
Join Date: Nov 2004
Location: Ann Arbor
Programs: HHonors Gold , National Emerald Exec, Hertz Presidents, Delta Gold
Posts: 2,604
Just got my email.
When the mistake ended, the rate went to $199.
Interesting that now that an email is going out, they will give you 50% off the $259 rate.
Lame Hilton!
If you are going to give 50%, make it the original non jacked up rate.
When the mistake ended, the rate went to $199.
Interesting that now that an email is going out, they will give you 50% off the $259 rate.
Lame Hilton!
If you are going to give 50%, make it the original non jacked up rate.
Nov 8, 2011, 9:27 pm
#56
Join Date: May 2008
Location: SAN
Programs: AS GOLD
Posts: 403
I received the email from Agnes too. Went online to review my reservation. OMG! They changed my rate from $30/night to as follow.
1 adult
1 KING BED EXECUTIVE FLOOR
Price 139.00
Taxes 24.00
Room Subtotal 163.00
Best Available Rate
Rate details
Room details
Total for stay: $163.00 USDNot sure what to do.
1 adult
1 KING BED EXECUTIVE FLOOR
Price 139.00
Taxes 24.00
Room Subtotal 163.00
Best Available Rate
Rate details
Room details
Total for stay: $163.00 USDNot sure what to do.
Nov 8, 2011, 11:29 pm
#57
Join Date: Sep 2009
Posts: 80
I just called and Hilton will not honor this rate.
I remember a couple of years ago, Hyatt had the same problem. Although eventually they did not honor the rate($0), but their customer service is way better than Hilton. Hilton's customer service is just rude, rude.
I remember a couple of years ago, Hyatt had the same problem. Although eventually they did not honor the rate($0), but their customer service is way better than Hilton. Hilton's customer service is just rude, rude.
I received the email from Agnes too. Went online to review my reservation. OMG! They changed my rate from $30/night to as follow.
1 adult
1 KING BED EXECUTIVE FLOOR
Price 139.00
Taxes 24.00
Room Subtotal 163.00
Best Available Rate
Rate details
Room details
Total for stay: $163.00 USD
Not sure what to do.
1 adult
1 KING BED EXECUTIVE FLOOR
Price 139.00
Taxes 24.00
Room Subtotal 163.00
Best Available Rate
Rate details
Room details
Total for stay: $163.00 USD
Not sure what to do.
Nov 9, 2011, 12:19 am
#58
Join Date: Oct 2007
Programs: AGR, PC, HH no status as I stopped paying for travel
Posts: 1,454
Why did you call
Sometimes it is better to think a while before acting.
Of course they will say no; you need to be communicating by e-mail and with someone with authority.
You will probably have made it harder for everyone else.
Bet you call on mistake airfares too.
Nov 9, 2011, 12:39 am
#59
Join Date: Apr 2006
Location: YYC-LAS
Programs: AC Fly-Free-Forever Winner
Posts: 246
You called on a mistake rate and then post it in FT?
Nov 9, 2011, 5:19 am
#60
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536
The mistake was discovered and the rate pulled in about 30 minutes after it was posted on FT (and other placed). Everyone (including myself) have been getting the e-mails about the mistake.
Now it is the time for negotiating an acceptable resolution. There is no way to negotiate without actually communicating with Hilton.
Now it is the time for negotiating an acceptable resolution. There is no way to negotiate without actually communicating with Hilton.