Possible Mistake Rate - HKD118.80/night [Ovolo Apartments Kowloon, Hong Kong]
Aug 24, 2011, 8:21 pm
#16
Join Date: Mar 2007
Location: YHU
Posts: 77
Poor customer service comes again. Got an email from them as following:
Ready to study HK customer laws to have them honor the rate, especially when they failed to rectify or even show any goodwill.
Dear Mr Dennis_PEK,
Greeting from Ovolo Hong Kong!
We have received your reservation with us via our website on XX-XX December 2011 (X nights). We noticed that the room rate was incorrect due to system error.
Please note room rate for one 2-bedroom Suite as below:
XX-XX December 2011 inclusive: HK$1080 plus 10% service charge per night
XX-XX December 2011: HK$1180 plus 10% service charge per night
We will cancel the booking (#RSXXXXXXXX) that you have made via our website and make a new reservation for you.
We apologize for any inconvenience caused to you.
Meanwhile, we look forward to welcoming you to Ovolo, 256 Tung Chau Street soon!
Best Regards,
Estee Tong
Leasing Coordinator
Greeting from Ovolo Hong Kong!
We have received your reservation with us via our website on XX-XX December 2011 (X nights). We noticed that the room rate was incorrect due to system error.
Please note room rate for one 2-bedroom Suite as below:
XX-XX December 2011 inclusive: HK$1080 plus 10% service charge per night
XX-XX December 2011: HK$1180 plus 10% service charge per night
We will cancel the booking (#RSXXXXXXXX) that you have made via our website and make a new reservation for you.
We apologize for any inconvenience caused to you.
Meanwhile, we look forward to welcoming you to Ovolo, 256 Tung Chau Street soon!
Best Regards,
Estee Tong
Leasing Coordinator
Aug 24, 2011, 10:01 pm
#17
Join Date: Feb 2005
Location: Hong Kong
Posts: 2,068
Good luck with that. HK consumer law is not the most consumer friendly.
Aug 26, 2011, 12:23 pm
#18
Join Date: Mar 2003
Location: EWR Ionosphere Club, LAX Clipper Club, Still Traveling Global, yearly BIS miles
Programs: EAL Silver Wings, I-Club, Flying Colonels DL, WorldPass PLat from the olde Meatball and PE SMARTbank
Posts: 1,988
so what can be done about this?
this was my first trip to china
also have they charged our cc at the new rate without our permission?
this was my first trip to china
also have they charged our cc at the new rate without our permission?
Aug 26, 2011, 12:56 pm
#19
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932
Actually, with the way rates are going in HK, this is quite a bargain even with the actual rates. Good luck in finding anything else cheaper.
Aug 26, 2011, 2:40 pm
#20
FlyerTalk Evangelist
Join Date: Apr 2002
Location: Madison, WI, USA
Posts: 14,162
I got the Cosmo Hotel near Wan Chai for less than US$100 in mid-August. It's $118/nt a/i mid-September right now, with 20% off for 2 nights, so about the same as I paid.
Aug 30, 2011, 6:28 pm
#23
FlyerTalk Evangelist
Join Date: Apr 2002
Location: Madison, WI, USA
Posts: 14,162
They offered me an upgrade to the front for a fee, then put me there anyway when I declined. The same thing happened to me at the Cosmopolitan when I stayed there. Anyway, I ain't afraid a' no ghosts!
Sep 2, 2011, 10:04 pm
#24
Join Date: Mar 2003
Location: EWR Ionosphere Club, LAX Clipper Club, Still Traveling Global, yearly BIS miles
Programs: EAL Silver Wings, I-Club, Flying Colonels DL, WorldPass PLat from the olde Meatball and PE SMARTbank
Posts: 1,988
Thanks for the info, are these the 'best deals' in HK? if u go downmarket how bad is it?
Sep 3, 2011, 12:47 am
#25
Join Date: Aug 2001
Location: Toronto, Canada
Programs: Liftime Titanium Elite Marriott
Posts: 1,752
These hotels are not terrible. They are usually a little bit smaller and a little bit noisier. Not terrible but worth the savings. I usually stay at Cosmo, Rosedale and trying the Empire in two weeks.
Dec 4, 2011, 7:36 pm
#26
Join Date: Mar 2007
Location: YHU
Posts: 77
Dont even need to bother, I was wrapped by my new job so just left it aside until today when my outlook notice popped. Called them to confirm the status - cancelled.
The sun also rises in HK and my cc was not charged, another normal night in this warm winter at QC.
The sun also rises in HK and my cc was not charged, another normal night in this warm winter at QC.