It's Here: Lo Wu to Admiralty Without Transferring
May 27, 2022, 3:12 am
#16
Join Date: Nov 2012
Programs: SPG Platinum
Posts: 1,689
It reminds me of the NY or Boston subway systems. I heard once that the Boston MBTA management went on a fact-finding tour of the MTR, taking note on all of the different operating procedures and processes at the MTR. They put them down on a bullet list and posted them at the MBTA HQ as a list of things not to do. It's worked wonders since then.
