Audio store across Plaza Premium (near Gate 4)
Aug 1, 2017, 10:03 pm
#1
Original Poster
Join Date: Jan 2011
Posts: 2,345
Audio store across Plaza Premium (near Gate 4)
Slightly off-topic but I assume people in this forum would know HKG the best: anyone know the name / contact information of the audio store directly across the Plaza Premium lounge near Gate 4? I am looking to lodge a complaint for some terrible service received there.
Background (for those interested):
Was running late leaving the lounge, and wanted to pick up a cheap pair of earphones for my flight (12 hours) and I left my regular ones in the office. Asked a staff member (David) where the headphones were, and he pointed out a small section with only a couple of earphones (avg price around 500). I asked if he had any other ones, and he replied extremely sarcastically, "yeah certainly, we have some HKD 40,000 ones if you are interested? but if not, I suggest you go to XXXXX street (couldn't catch what he was saying) to get some for 10 or 20 HKD".
I was running late so couldnt lodge a complaint right there - all I could do was go catch his name and say thanks David, I'll make note of your great service before leaving the store.
Background (for those interested):
Was running late leaving the lounge, and wanted to pick up a cheap pair of earphones for my flight (12 hours) and I left my regular ones in the office. Asked a staff member (David) where the headphones were, and he pointed out a small section with only a couple of earphones (avg price around 500). I asked if he had any other ones, and he replied extremely sarcastically, "yeah certainly, we have some HKD 40,000 ones if you are interested? but if not, I suggest you go to XXXXX street (couldn't catch what he was saying) to get some for 10 or 20 HKD".
I was running late so couldnt lodge a complaint right there - all I could do was go catch his name and say thanks David, I'll make note of your great service before leaving the store.
Aug 1, 2017, 10:09 pm
#2
Join Date: Jul 2016
Location: HK
Programs: CX DM, IHG G, Hyatt Explorist, Marriott Silver
Posts: 39
It is a store called SOUND & VISION, they have several branches inside departures, near to gate 1 and gate 15. Their selection is definitely geared to "have no time to shop around" type of buyers. They are owned by Dufry.
I would say good luck in trying to get someone to even acknowledge your complaint, much less follow up and train the relevant staff. There's no such thing as good, caring, attentive customer service in HK at the airport. They just want to sell you their stuff, and if it appears that you're wasting their time, they will let you know. Which sounds like what happened here.
I would say good luck in trying to get someone to even acknowledge your complaint, much less follow up and train the relevant staff. There's no such thing as good, caring, attentive customer service in HK at the airport. They just want to sell you their stuff, and if it appears that you're wasting their time, they will let you know. Which sounds like what happened here.
Aug 2, 2017, 3:20 am
#6
Join Date: May 2017
Posts: 178
But it is a very quintessentially Hong Kong style service. Know what you're looking for at what price, leave money, get out. This type of service is far too common and is expected in Hong Kong, if you don't like it then don't bother with this place.
Aug 2, 2017, 4:25 am
#7
Original Poster
Join Date: Jan 2011
Posts: 2,345
I don't find it acceptable that unprofessionalism = quintessential HK style service.
Then what's the point of having someone there? Just give me one of those vending machines that dispense earphones like in the US and be done with it.
Aug 2, 2017, 4:26 am
#8
Original Poster
Join Date: Jan 2011
Posts: 2,345
Look its sad so many humans are losing out to machines for jobs, but given these attitudes is it really surprising?
Aug 2, 2017, 12:26 pm
#10
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
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Aug 2, 2017, 7:18 pm
#11
Original Poster
Join Date: Jan 2011
Posts: 2,345
I usually just let unfriendly and unhelpful servers go - I have only written 1 complaint in my life - but this went beyond what I considered acceptable.
Aug 3, 2017, 3:44 am
#13
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Since you did not really purchase anything there, some companies may choose not to act on the complaints. Also - as there is nothing to gain with the complaint. I would just let that go.
IMHO - voting with your money is a better way.