If I book 2 rooms and pay for both will I get points for both??
May 10, 2002, 11:31 pm
#1
Original Poster
Join Date: Jun 2000
Location: SLC
Posts: 600
credit for two or more rooms at the same time?
I'm a little hazy on this. What are the rules/procedures if I'm booking & paying for more than one room. Will they let you receive credit and or points for more than one?
May 11, 2002, 8:18 am
#2
Join Date: Jan 2002
Location: Texas AA EXP 4.5 mm, United Gold, Marriott Plt, Hilton Diamond
Posts: 962
When I book a couple of rooms for my family, I have never had any problem getting the credit for both rooms as long as I paid for it.
When I book weekend trips for my daughter's softball team, I always ask for the salesperson and explain that I want 10 rooms, we will pay for them on ONE card and that I want the points.
On weekends, business slows down for many hotel chains and they will accomodate.... Plus the softball team enjoys access to the concierge floor and benefits which comes with my status.
Before I started talking with the sales manager it was always hit or miss on whether I got my points or not. Now if anything goes wrong I just refer to the sales manager by name and state it was part of the deal.
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AA member since 1981
When I book weekend trips for my daughter's softball team, I always ask for the salesperson and explain that I want 10 rooms, we will pay for them on ONE card and that I want the points.
On weekends, business slows down for many hotel chains and they will accomodate.... Plus the softball team enjoys access to the concierge floor and benefits which comes with my status.
Before I started talking with the sales manager it was always hit or miss on whether I got my points or not. Now if anything goes wrong I just refer to the sales manager by name and state it was part of the deal.
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AA member since 1981
May 11, 2002, 11:55 am
#3
Join Date: Feb 1999
Posts: 1,274
Officiallly:
Unofficially, I've had four rooms credited to my account by paying for all off them and politely asking the front desk manager for credit.
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On the road, In the air,
I enjoy travel, From here to there.
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">
You may earn Base point credit for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio. Base point credit will be earned for all eligible folio charges incurred on both rooms. Bonuses issued on Base points or total folio charges, including tier bonuses (15%, 25% or 50%, depending on member tier) and double or triple Base point promotions, will apply to the total Base point credit earned or folio charges incurred for both rooms. For any other bonuses, including HHonors partner bonus points and other promotional bonuses, bonus points will be awarded on one room only. You will receive only one stay credit (including credit toward HHonors VIP tiers), and only one mileage credit will be earned. </font>
You may earn Base point credit for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio. Base point credit will be earned for all eligible folio charges incurred on both rooms. Bonuses issued on Base points or total folio charges, including tier bonuses (15%, 25% or 50%, depending on member tier) and double or triple Base point promotions, will apply to the total Base point credit earned or folio charges incurred for both rooms. For any other bonuses, including HHonors partner bonus points and other promotional bonuses, bonus points will be awarded on one room only. You will receive only one stay credit (including credit toward HHonors VIP tiers), and only one mileage credit will be earned. </font>
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On the road, In the air,
I enjoy travel, From here to there.
May 12, 2002, 2:04 pm
#4
Join Date: Feb 2002
Location: Seattle,WA
Programs: Hyatt Diamond+, Alaska Airlines MVP, Priority Club Platinum
Posts: 2,682
I stayed at Embassy Suites in California last year for a month but also had a one night stay at the Vancouver, BC Hilton for just one night at the same time (I took a weekend trip while on business in California). They only crdited the one night and not the one month because it happened during the same period. I had to call to get the credit for almost $4K in charges which was not going to credit automatically. It was well worth the call since I got a bunch of bonuses that I had no idea even existed 10K for something plus Gold Bonus plus some other bonus (Must have had some kind of promotion last year - Thank God for double dipping since I probably would have taken the Airline miles and missed out on 50K in HHonors points).
May 12, 2002, 3:13 pm
#6
Suspended
Join Date: Feb 2001
Location: Tampa, Florida, U.S.A.
Posts: 7,664
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by USAFAN:
I should have known this. I booked and payed 2 rooms at Hilton Strassbourg but got only points for one room. Would I have gotten also the "double-dib" 500 SkyMiles?</font>
I should have known this. I booked and payed 2 rooms at Hilton Strassbourg but got only points for one room. Would I have gotten also the "double-dib" 500 SkyMiles?</font>
However all is not lost if you paid for the two rooms call HHonors speak to them about it, you may find a CSR who is sympathetic
get their name and send a fax of the folios to their attention (immediately if you can)
I did the above and got credit for both roooms.
Mike
Jun 13, 2002, 7:59 pm
#7
Join Date: Aug 2001
Posts: 1,337
Question re: credit for two rooms
I know that one can claim points for two rooms if both rooms are on the same folio.
Once I reserved two rooms at a Hilton hotel. I stayed five days and my friends stayed only three days. When they checked out, their account was transferred to my folio. I paid for both rooms and got points for both rooms.
This time, I again reserved two rooms in my name. However, I need to check out two days before my friends. Will I still be able to claim points for both rooms, including my friends' days after I've checked out?
Thanks in advance for any answers and/or advice.
Once I reserved two rooms at a Hilton hotel. I stayed five days and my friends stayed only three days. When they checked out, their account was transferred to my folio. I paid for both rooms and got points for both rooms.
This time, I again reserved two rooms in my name. However, I need to check out two days before my friends. Will I still be able to claim points for both rooms, including my friends' days after I've checked out?
Thanks in advance for any answers and/or advice.
Jun 14, 2002, 9:00 am
#8
Join Date: Jul 2001
Location: SAT, AUS
Posts: 105
As long as you pay for both rooms, I don't see why you would not receive points on both. When you check out you could pay in advance for both rooms. I have never tried this, but I don't see why it could not be done.
relaxedPax
relaxedPax
Jun 15, 2002, 1:22 pm
#10
Join Date: May 1999
Posts: 6,084
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Scotch:
only earns stay credit for one of the rooms, right?</font>
only earns stay credit for one of the rooms, right?</font>
Sep 4, 2002, 7:08 pm
#11
Join Date: Mar 2000
Posts: 5,651
Booking two rooms on same HH account?
Is it correct that you could book two separate rooms for the same night and pay for both and count each as a separate stay ? If I stay in one room and a family member stays in the second room, I would get credit for two separate stays for the same one night?
Sep 5, 2002, 3:31 pm
#14
Join Date: Feb 2002
Location: Seattle,WA
Programs: Hyatt Diamond+, Alaska Airlines MVP, Priority Club Platinum
Posts: 2,682
I was staying in Irvine Embassy Suites last year for one month and went to Vancouver for the weekend at the same time. They did not automatically credit both stays even though I was at both hotels at the same time. I had to call to get it credited.
Jun 17, 2004, 8:12 am
#15
Join Date: May 2001
Location: ORF & AUS; I have an ex-wife and and an ex-house in both cities.
Programs: AA Gold, DL GM, Hilton Diamond, SPG Gold
Posts: 891
Two rooms posting problems
I am just getting sick of dealing with this issue. I regularly have another person travel with me. She gets her own room; I get mine. I always make the reservation through the HHonors website. I pay for both with my credit card. Both rooms get billed to the same folio. And EVERY time, only one room posts. The result? After EVERY stay I have to call the Diamond Desk and get them to fix it.
I called in today about a stay in FLL where the exact same thing that always happens. I was told that my account had been flagged because I was calling too much about this issue. The only was they would credit me the points I had earned (according to the terms of the program) was if I faxed the folios.
Now if I were making a special request, I could deal with jumping through hoops, but this is nuts. EVERY TIME!!!!! The thought that I have to fax my folios every time when in the past they could clearly see that the error was on their end is ridiculous.
I have had 50 stays so far this year. I am ready to take the $80,000 I have spent so far and take it to the darned Holiday Inn at this point.
Diamond desk my foot!!!
I called in today about a stay in FLL where the exact same thing that always happens. I was told that my account had been flagged because I was calling too much about this issue. The only was they would credit me the points I had earned (according to the terms of the program) was if I faxed the folios.
Now if I were making a special request, I could deal with jumping through hoops, but this is nuts. EVERY TIME!!!!! The thought that I have to fax my folios every time when in the past they could clearly see that the error was on their end is ridiculous.
I have had 50 stays so far this year. I am ready to take the $80,000 I have spent so far and take it to the darned Holiday Inn at this point.
Diamond desk my foot!!!