Diamond @ Hilton Hotel: breakfast for 4?
Sep 3, 2009, 9:02 pm
#1
Original Poster
Join Date: Jul 2007
Location: Atlanta, GA
Programs: UA1P - Hilton Diamond
Posts: 101
Diamond @ Hilton Hotel: breakfast for 4?
If I am a Diamond member and stay at a Hilton with my wife and 2 kids, will we all be allowed to use the Executive Lounge for breakfast?
Sep 3, 2009, 9:52 pm
#3
FlyerTalk Evangelist
Join Date: Jun 2008
Location: Florida, the crazy folks state.
Programs: Marriott Titanium Marriott Platinum for life.
Posts: 16,974
Sep 3, 2009, 11:27 pm
#4
FlyerTalk Evangelist
Join Date: Sep 2005
Location: Capetown
Programs: Marriott Lifetime Plat, IHG and Hilton Diamond, LH SEN, BA Gold
Posts: 10,167
Sep 4, 2009, 1:52 am
#7
Join Date: Feb 2005
Location: Edinburgh
Programs: Amex Plat UK, BA, Diamond HHonors
Posts: 195
Hi
I am Diamond HHonors and throughout the UK and Europe i have never had a problem with comped breakfast from myself and wife and 2 kids (plus baby)!
Maybe its our well rehearsed "i want something for free" smiles?
I am Diamond HHonors and throughout the UK and Europe i have never had a problem with comped breakfast from myself and wife and 2 kids (plus baby)!
Maybe its our well rehearsed "i want something for free" smiles?
Sep 4, 2009, 6:46 am
#8
Join Date: Aug 2004
Location: Texas
Programs: AA 1MM; Hilton Diamond
Posts: 444
I've never had trouble with taking the whole family into the lounge for breakfast. My understanding is that the "member and one guest" applies to free breakfast in the resturant if the hotel does not have a lounge. Even then, I've been comped breakfast for the three of us most times, even in NYC.
Sep 4, 2009, 7:00 am
#9
Join Date: Aug 2006
Location: DFW
Programs: AA 2.2MM LT Plat, Hilton Diamond, Marriott/SPG Platinum
Posts: 1,572
Like SuperSnoop, I really see it as two separate senarios:
1) Executive Lounge Access - Whether you're Diamond or on the Executive Floor, I would expect your entire party to be able to get in to the Executive Lounge, almost without exception.
2) Breakfast Vouchers - If you're at a hotel like a HGI or one where the Executive Lounge is closed on weekends and you're getting breakfast vouchers, I think this is much more YMMV. So far, I'm 100% at getting four when I'm with my family, but I won't be surprised or disappointed if I'm only given two per night. I know I'm only due two, so I'm never demanding. I just ask when I check in if I'll get breakfast vouchers for all four of us.
1) Executive Lounge Access - Whether you're Diamond or on the Executive Floor, I would expect your entire party to be able to get in to the Executive Lounge, almost without exception.
2) Breakfast Vouchers - If you're at a hotel like a HGI or one where the Executive Lounge is closed on weekends and you're getting breakfast vouchers, I think this is much more YMMV. So far, I'm 100% at getting four when I'm with my family, but I won't be surprised or disappointed if I'm only given two per night. I know I'm only due two, so I'm never demanding. I just ask when I check in if I'll get breakfast vouchers for all four of us.
Sep 4, 2009, 9:27 am
#10
Join Date: Oct 2004
Posts: 1,530
Here is the "official" position. Of course YMMV
You will be upgraded to an Executive Floor room (where/when available) at time of check-in. If an Executive Floor room is unavailable, you will be upgraded to the next best available room from the room type booked. Upgrades exclude suites, villas and specialty accommodations.
At hotels with Executive Floor lounges, if an Executive Floor room upgrade is available, you will also receive access to the lounge. In addition, you will receive complimentary Continental breakfast for you and up to one additional registered hotel guest each day of your stay.
You will be upgraded to an Executive Floor room (where/when available) at time of check-in. If an Executive Floor room is unavailable, you will be upgraded to the next best available room from the room type booked. Upgrades exclude suites, villas and specialty accommodations.
At hotels with Executive Floor lounges, if an Executive Floor room upgrade is available, you will also receive access to the lounge. In addition, you will receive complimentary Continental breakfast for you and up to one additional registered hotel guest each day of your stay.
Sep 4, 2009, 1:19 pm
#12
Join Date: Mar 2002
Location: CMI
Programs: AA EXP & 2MM, HH DIA, Hertz GLD
Posts: 954
Howdy,
FWIW - I've always gotten breakfast (including at Waikoloa) for the following:
1. Family of 3 sharing 1 room.
2. Bringing both sets of Grandparents and us (9 people) - spread among 3 separate rooms (my wife and I being the only Diamonds, others having no status - hotels have always been good about handing me certs for the grandparents OR giving them lounge access).
YMMV
Keep the faith,
Pakse
FWIW - I've always gotten breakfast (including at Waikoloa) for the following:
1. Family of 3 sharing 1 room.
2. Bringing both sets of Grandparents and us (9 people) - spread among 3 separate rooms (my wife and I being the only Diamonds, others having no status - hotels have always been good about handing me certs for the grandparents OR giving them lounge access).
YMMV
Keep the faith,
Pakse
Sep 4, 2009, 1:56 pm
#13
Join Date: Apr 2004
Location: PHL
Programs: AA EXP, Hilton HHonors Gold, Hertz #1 Gold
Posts: 162
I just had this same question before staying at the Hilton Boston Back Bay. I emailed the hotel using the address on its website. Within hours the General Manager sent me a response, which was that all 4 of us would receive an "enhanced" continental breakfast in the Diamond Lounge. I'm not sure that all hotels are this responsive, but you should try emailing your hotel and finding out.
BTW, another benefit of emailing the hotel is that you get an answer to print-out and bring with you in case any confusion arises. In the past I have phoned the hotel to ask about breakfast, only to find out that the person who spoke with me gave me incorrect information.
BTW, another benefit of emailing the hotel is that you get an answer to print-out and bring with you in case any confusion arises. In the past I have phoned the hotel to ask about breakfast, only to find out that the person who spoke with me gave me incorrect information.
Sep 4, 2009, 8:16 pm
#14
Join Date: Feb 2007
Location: SFO/STS
Programs: UA Gold-1MM, Hhonors Diamond, Marriott/SPG Gold
Posts: 1,090
I have never had an issue by asking nicely.
Earlier this week at the Carrillon Hilton they nicely upgraded me to the exec floor, I asked if there was space for my clueless co-worker, they said sure a Queen room, he said he would rather stay in his King room on a regular floor
.
So I nicely asked if I could have breakfast coupons, instead of lounge (so I could eat with my co-worker), and they said no problem they would give his key exec lounge access.
Also, good luck with getting free breakfast for all at HGI's.
Earlier this week at the Carrillon Hilton they nicely upgraded me to the exec floor, I asked if there was space for my clueless co-worker, they said sure a Queen room, he said he would rather stay in his King room on a regular floor
.So I nicely asked if I could have breakfast coupons, instead of lounge (so I could eat with my co-worker), and they said no problem they would give his key exec lounge access.
Also, good luck with getting free breakfast for all at HGI's.
Sep 4, 2009, 9:06 pm
#15
FlyerTalk Evangelist
Join Date: Jun 2008
Location: Florida, the crazy folks state.
Programs: Marriott Titanium Marriott Platinum for life.
Posts: 16,974