Hilton Liverpool City Centre {GBR}
May 11, 2019, 4:19 pm
#91
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,391
Had a recent stay on a Thursday night. As Diamond, my wife and I were upgraded to a nice end corner suite on floor 3. Large bedroom with comfortable King bed, small sitting room/lounge area and good sized bathroom with free standing bath and large walk in shower. As previously mentioned, Exec lounge has moved from top floor to ground level opposite reception area since our last visit. Lounge nearly full and one very friendly staff member managing the lounge during happy hour was kept busy. Choice of red, white wines and spirits and beers. No sparkling wine. Hot food was spring rolls and crispy mushrooms as well as plenty of cold nibbles. Pleasant complimentary breakfast in the restaurant. In the past, we have parked in the adjacent Liverpool One car park for approx £11. On this occasion, in a welcoming email, we were offered car parking in the small front hotel car park at a half price rate of £12.50 per night for Diamond members. Very convenient and we pre-booked car parking. This hotel is in a great location, especially for tourists and we also spent several hours visiting the Albert Dock before leaving.
May 11, 2019, 4:55 pm
#92
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 2,379
Definitely spirits as I had a couple! Must remember in future not to mix my drinks!!
May 12, 2019, 3:47 am
#93
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,391
Compared to the old one up top, I’ve heard reports of like sitting in a fishbowl on trip advisor, I’ve also heard that the booze and canapés have improved including the service.
May 12, 2019, 5:26 am
#94
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 2,379
Haha, yes we have all fell foul of that one a few times......... what do you think of the new lounge
Compared to the old one up top, I’ve heard reports of like sitting in a fishbowl on trip advisor, I’ve also heard that the booze and canapés have improved including the service.
Compared to the old one up top, I’ve heard reports of like sitting in a fishbowl on trip advisor, I’ve also heard that the booze and canapés have improved including the service.
Forgot to mention an interesting feature which I haven't seen before in any Hiltons. In the welcoming email, it states that Diamond members have access to the Executive Lounge, "alternatively, if you wish to dine with us you can still enjoy your complimentary beer, wine & spirits between 6 and 8pm when served with a meal in our Exchange restaurant." Didn't eat in the restaurant, so didn't get to test out that deal, but a bit surprised by that one. Sounds good if it works. Free drinks with dinner! They also give 20% off food in the restaurant to Diamond members.
Last edited by cjd; May 12, 2019 at 5:33 am
May 12, 2019, 7:07 am
#95
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,768
Yes, not as good as the old top floor lounge with it's view and plenty of natural light. Top floor lounge was not that big, long and narrow, this one is more square, but a bit dark, having no outside windows. Probably about the same size. Couldn't fault the service from the one staff member. He never stopped and was certainly friendly. They also seemed to have a problem with the air conditioning and it was pretty warm in the lounge.
Forgot to mention an interesting feature which I haven't seen before in any Hiltons. In the welcoming email, it states that Diamond members have access to the Executive Lounge, "alternatively, if you wish to dine with us you can still enjoy your complimentary beer, wine & spirits between 6 and 8pm when served with a meal in our Exchange restaurant." Didn't eat in the restaurant, so didn't get to test out that deal, but a bit surprised by that one. Sounds good if it works. Free drinks with dinner! They also give 20% off food in the restaurant to Diamond members.
Forgot to mention an interesting feature which I haven't seen before in any Hiltons. In the welcoming email, it states that Diamond members have access to the Executive Lounge, "alternatively, if you wish to dine with us you can still enjoy your complimentary beer, wine & spirits between 6 and 8pm when served with a meal in our Exchange restaurant." Didn't eat in the restaurant, so didn't get to test out that deal, but a bit surprised by that one. Sounds good if it works. Free drinks with dinner! They also give 20% off food in the restaurant to Diamond members.
Spirits are available in the lounge but its not the most pleasant place to spend time. I really dislike this property to the point that I would choose the it after the Doubletree (first choice) and Hampton second choice.
The rooms feel tired and smell musty and do not feel terribly clean. They never upgrade beyond an Exec room despite having suites for sale (and have been actually told this by the front desk on more than one occasion). Breakfast is possibly the worst of any UK Hilton I have ever visited with a crowded and poorly laid out restaurant and a lacklustre selection. It is just fundamentally a bad property and is only redeemed by its very close proximity to Liverpool One and a great parking rate there.
In every respect other than the lack of lounge (and they do give you free drinks vouchers for the bar) the Doubletree is significantly better.
May 12, 2019, 7:35 am
#96
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 2,379
As Diamond, my wife and I were upgraded to a nice end corner suite on floor 3. Large bedroom with comfortable King bed, small sitting room/lounge area and good sized bathroom with free standing bath and large walk in shower. Certainly couldn't complain about the cleanliness of the suite and no strange smells in the suite. Haven't stayed at the Doubletree Liverpool yet but may give it a try in the future.
May 12, 2019, 10:11 am
#97
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,768
As Diamond, my wife and I were upgraded to a nice end corner suite on floor 3. Large bedroom with comfortable King bed, small sitting room/lounge area and good sized bathroom with free standing bath and large walk in shower. Certainly couldn't complain about the cleanliness of the suite and no strange smells in the suite. Haven't stayed at the Doubletree Liverpool yet but may give it a try in the future.
The Doubletree is not wearing well but is better than the Hilton in all functional respects. Especially at breakfast and with far more spacious rooms.
My overall preferences in the City though are probably Staybridge, followed by Crowne Plaza, followed by Indigo, followed by Doubletree, followed by Marriott, followed by Hampton, followed by Hilton with the Aloft in last place.
May 12, 2019, 1:15 pm
#98
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,391
Yes, not as good as the old top floor lounge with it's view and plenty of natural light. Top floor lounge was not that big, long and narrow, this one is more square, but a bit dark, having no outside windows. Probably about the same size. Couldn't ftault the service from the one staff member. He never stopped and was certainly friendly. They also seemed to have a problem with the air conditioning and it was pretty warm in the lounge.
Forgot to mention an interesting feature which I haven't seen before in any Hiltons. In the welcoming email, it states that Diamond members have access to the Executive Lounge, "alternatively, if you wish to dine with us you can still enjoy your complimentary beer, wine & spirits between 6 and 8pm when served with a meal in our Exchange restaurant." Didn't eat in the restaurant, so didn't get to test out that deal, but a bit surprised by that one. Sounds good if it works. Free drinks with dinner! They also give 20% off food in the restaurant to Diamond members.
Forgot to mention an interesting feature which I haven't seen before in any Hiltons. In the welcoming email, it states that Diamond members have access to the Executive Lounge, "alternatively, if you wish to dine with us you can still enjoy your complimentary beer, wine & spirits between 6 and 8pm when served with a meal in our Exchange restaurant." Didn't eat in the restaurant, so didn't get to test out that deal, but a bit surprised by that one. Sounds good if it works. Free drinks with dinner! They also give 20% off food in the restaurant to Diamond members.
I got upgraded to the suite thats the opposite end to the presidential suite a couple of years back, got to admit it was very nice!
May 12, 2019, 4:13 pm
#99
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,768
That’s a good deal, fair play there although I do agree with land of miles comments about breakfast, it’s pretty dire and probably the worst in the uk , it’s also noisy with the clatter of plates, everything seems to echo, you wouldn’t want to be there with a hangover!.
I got upgraded to the suite thats the opposite end to the presidential suite a couple of years back, got to admit it was very nice!
I got upgraded to the suite thats the opposite end to the presidential suite a couple of years back, got to admit it was very nice!
Aug 11, 2019, 4:11 am
#100
Join Date: Aug 2017
Location: Manchester, UK
Programs: Emirates Skywards (Gold), Hilton (Diamond), Radisson (Gold)
Posts: 370
Just had a three night stay here, and my experience had a lot of big positives and a lot of big negatives, to average out at a “meh” sort of stay.
Positives:
Valet - Diamonds get 50% off parking, so for three nights parking including valet parking and car collection was £38.75 + tips, which in my view is a bargain given the local parking prices.
Staff - All the staff I interacted with were very pro-active and flexible, very good customer service.
Room - Got upgraded to interconnecting execs, good size, no idea what anyone above is referring to about musty smells
A/C - A/C isn’t common in the UK, but I like it cold. A/C was really powerful.
Bed - Weirdly high up (like you almost need a stepladder to get into it) but very large and very comfortable.
Lounge - Location is a bit weird, but offering was great.
Negatives:
Exchange Restaurant - The best on offer in-property, but truly awful. I had to make a full complaint due to the list of problems with our meal. Way overpriced, and a terrible wine list.
Breakfast - Everything above is accurate
Wifi - It took over a minute just to load the login page. It was essentially unusable.
Positives:
Valet - Diamonds get 50% off parking, so for three nights parking including valet parking and car collection was £38.75 + tips, which in my view is a bargain given the local parking prices.
Staff - All the staff I interacted with were very pro-active and flexible, very good customer service.
Room - Got upgraded to interconnecting execs, good size, no idea what anyone above is referring to about musty smells
A/C - A/C isn’t common in the UK, but I like it cold. A/C was really powerful.
Bed - Weirdly high up (like you almost need a stepladder to get into it) but very large and very comfortable.
Lounge - Location is a bit weird, but offering was great.
Negatives:
Exchange Restaurant - The best on offer in-property, but truly awful. I had to make a full complaint due to the list of problems with our meal. Way overpriced, and a terrible wine list.
Breakfast - Everything above is accurate
Wifi - It took over a minute just to load the login page. It was essentially unusable.
Mar 16, 2020, 4:14 am
#101
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,018
Had a 1 night stay here over the weekend with my wife and 5 year old.
Booked a standard King room and requested a rollaway bed. Was pre-upgraded to one of the King Executive Suites with Park View with a rollaway set up in the living room on arrival.
Parked in the small car park at the front of the hotel, which was good value with the 50% off for Diamond member discount. Check in process was quick and efficient and staff were friendly and helpful. Was told about the evening service in the lounge as well as informed that we had full breakfast in the restaurant in the morning, with the lounge just offering hot drinks in the morning.
Room was in good condition structurally, but the sofa and a furnishings were definitely starting to look a bit tatty. Great views from the room across the park and also over to the waterfront. Room was a bedroom and a living room, separated by sliding doors. The bathroom was large with a separate bath and a shower. Older style room though, so it was missing plug sockets at the bedside tables and there were no USB ports anywhere in the room. They are doing renovations on the 7th floor, so hopefully a few things like this will be updated.
Breakfast was relatively quiet on arrival, but it did start to fill up towards the end of the morning. It was a decent breakfast buffet, with eggs to order and a selection of hot and cold items. No signs of them making any adjustments due to Coronavirus concerns with the food, but there were at least keeping people spaced out with their seating.
Had a few issues with the internet connecting with Apple devices due to them updating their routers, That will be a problem for a few more weeks I believe from speaking to one of the staff.
A good stay overall. A great location, friendly staff and definitely felt looked after as a Diamond member.
Booked a standard King room and requested a rollaway bed. Was pre-upgraded to one of the King Executive Suites with Park View with a rollaway set up in the living room on arrival.
Parked in the small car park at the front of the hotel, which was good value with the 50% off for Diamond member discount. Check in process was quick and efficient and staff were friendly and helpful. Was told about the evening service in the lounge as well as informed that we had full breakfast in the restaurant in the morning, with the lounge just offering hot drinks in the morning.
Room was in good condition structurally, but the sofa and a furnishings were definitely starting to look a bit tatty. Great views from the room across the park and also over to the waterfront. Room was a bedroom and a living room, separated by sliding doors. The bathroom was large with a separate bath and a shower. Older style room though, so it was missing plug sockets at the bedside tables and there were no USB ports anywhere in the room. They are doing renovations on the 7th floor, so hopefully a few things like this will be updated.
Breakfast was relatively quiet on arrival, but it did start to fill up towards the end of the morning. It was a decent breakfast buffet, with eggs to order and a selection of hot and cold items. No signs of them making any adjustments due to Coronavirus concerns with the food, but there were at least keeping people spaced out with their seating.
Had a few issues with the internet connecting with Apple devices due to them updating their routers, That will be a problem for a few more weeks I believe from speaking to one of the staff.
A good stay overall. A great location, friendly staff and definitely felt looked after as a Diamond member.
Mar 17, 2020, 12:37 am
#102
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,391
Had a 1 night stay here over the weekend with my wife and 5 year old.
Booked a standard King room and requested a rollaway bed. Was pre-upgraded to one of the King Executive Suites with Park View with a rollaway set up in the living room on arrival.
Parked in the small car park at the front of the hotel, which was good value with the 50% off for Diamond member discount. Check in process was quick and efficient and staff were friendly and helpful. Was told about the evening service in the lounge as well as informed that we had full breakfast in the restaurant in the morning, with the lounge just offering hot drinks in the morning.
Room was in good condition structurally, but the sofa and a furnishings were definitely starting to look a bit tatty. Great views from the room across the park and also over to the waterfront. Room was a bedroom and a living room, separated by sliding doors. The bathroom was large with a separate bath and a shower. Older style room though, so it was missing plug sockets at the bedside tables and there were no USB ports anywhere in the room. They are doing renovations on the 7th floor, so hopefully a few things like this will be updated.
Breakfast was relatively quiet on arrival, but it did start to fill up towards the end of the morning. It was a decent breakfast buffet, with eggs to order and a selection of hot and cold items. No signs of them making any adjustments due to Coronavirus concerns with the food, but there were at least keeping people spaced out with their seating.
Had a few issues with the internet connecting with Apple devices due to them updating their routers, That will be a problem for a few more weeks I believe from speaking to one of the staff.
A good stay overall. A great location, friendly staff and definitely felt looked after as a Diamond member.
Booked a standard King room and requested a rollaway bed. Was pre-upgraded to one of the King Executive Suites with Park View with a rollaway set up in the living room on arrival.
Parked in the small car park at the front of the hotel, which was good value with the 50% off for Diamond member discount. Check in process was quick and efficient and staff were friendly and helpful. Was told about the evening service in the lounge as well as informed that we had full breakfast in the restaurant in the morning, with the lounge just offering hot drinks in the morning.
Room was in good condition structurally, but the sofa and a furnishings were definitely starting to look a bit tatty. Great views from the room across the park and also over to the waterfront. Room was a bedroom and a living room, separated by sliding doors. The bathroom was large with a separate bath and a shower. Older style room though, so it was missing plug sockets at the bedside tables and there were no USB ports anywhere in the room. They are doing renovations on the 7th floor, so hopefully a few things like this will be updated.
Breakfast was relatively quiet on arrival, but it did start to fill up towards the end of the morning. It was a decent breakfast buffet, with eggs to order and a selection of hot and cold items. No signs of them making any adjustments due to Coronavirus concerns with the food, but there were at least keeping people spaced out with their seating.
Had a few issues with the internet connecting with Apple devices due to them updating their routers, That will be a problem for a few more weeks I believe from speaking to one of the staff.
A good stay overall. A great location, friendly staff and definitely felt looked after as a Diamond member.
Mar 17, 2020, 5:20 am
#103
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,018
We only popped in briefly after arrival when it was quiet., but it is a nice enough space on the ground floor next to the reception area. Quite a lot of tables, with seating for about 25 people. Coffee machine, soft drinks and a few snacks out when we were there. I did have a look in during the evening drinks and the lounge was full. Was a full drinks service on the good including, wines and spirits and a selection of food. Not sure what food there was from afar, but the lounge vultures were circling and filling plates and glasses like there was no tomorrow!
Mar 17, 2020, 8:43 am
#104
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,391
We only popped in briefly after arrival when it was quiet., but it is a nice enough space on the ground floor next to the reception area. Quite a lot of tables, with seating for about 25 people. Coffee machine, soft drinks and a few snacks out when we were there. I did have a look in during the evening drinks and the lounge was full. Was a full drinks service on the good including, wines and spirits and a selection of food. Not sure what food there was from afar, but the lounge vultures were circling and filling plates and glasses like there was no tomorrow!
Feb 2, 2022, 3:11 am
#105
Join Date: Sep 2007
Programs: AA, BA, Accor, Honors Diamond, IHG Diamond Elite and lots more....
Posts: 2,965
Looking to take my wife to Liverpool for a couple of nights in May in a decent room - so would probably book a suite straight away.....
So not sure how the options stack up locally.