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The Hilton Honors® Surpass(SM) Card from American Express

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Old Jan 18, 18, 12:58 am   -   Wikipost
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Hilton HHonors American Express Ascend card. 75,000 points for spending $2,000 in 3 months+ 25,000 points after additional $1000 in 6 months; $95 annual fee.
  • Important limitation on this offer: "Welcome bonus offer not available to applicants who have or have had this product."
Note: For existing Surpass card holders, AMEX verbally confirmed that on or after 20 January 2018, card holders can call in and request cards be converted to Aspire - while maintaining the same credit card number, balance limits, PIN, etc.

Card features:
  • Annual fee: $75, no first-year waiver.
    • Earning: 12 HHonors points per dollar on Hilton spend; 6 points/$ at U.S. restaurants, supermarkets & gas stations; and 3 points/$ on everything else.
      • Elite status: Hilton Gold status for as long as you have the card and Diamond status after $40,000 in annual spend.
        • Booking bonus: 500 bonus points for every stay (including award stays) booked directly with Hilton & guaranteed with the card

Check your application status

Linking Amex Surpass to your Hilton Honors account.
Many (most?) have reported that a new Hilton Honors number gets assigned by Amex even when they put their existing Hilton Honors number in the application, and it can take several weeks to get this worked out. However, the key to making things go smoothly seems to be an exact match of your name and address between Amex and Hilton, including adding your middle initial to your Hilton Honors account if you use it on your Amex. When everything matches, an Amex rep should be able to update the account number, it should "go through" immediately, and the correct Hilton account number will be reflected on the Amex website in about 2 days.
Is the Amex Surpass churnable?
As of May 1, 2014, Amex will not give a signup bonus to card applicants who have held the card in the past ~7 years, even if the applicant has never earned a previous signup bonus for it. However, it is still possible to upgrade an existing Hilton Amex to the Surpass card to earn a bonus (and reportedly to do this more than once by later downgrading & then upgrading again). The best strategy is to earn a Surpass signup bonus first, and only afterward pursue the upgrade bonus(es).
For information on other Hilton-branded credit cards, see the wiki at Ongoing offers for Hilton cards issued by Amex or Citi
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Old Jan 17, 18, 7:04 am
  #526
 
Join Date: May 2002
Location: Trinidad & Tobago
Posts: 301
Originally Posted by peter1962 View Post
I called Amex, they say 'as long as the merchant is non-US' you will be charged a foreign transaction fee regardless of the currency of the charge.

...still looking for a good replacement for my Sapphire Reserve with no Annual Fee, no Foreign Fees, and a useful signup bonus before January 2018.
Just an update on this. I did get the No fee Amex card, and had a transaction denomiated in US$ posted by a merchant whose address shows up on the statement as Canada. No exchange fee was charged. This was prior to the AMEX discontinuance of such fees.
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Old Jan 18, 18, 2:10 pm
  #527
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Join Date: Jan 2005
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Originally Posted by txcards View Post
I saw posts from Citi folks so I would check and see if any had been able to upgrade from Ascend to Aspire from their prior card.

I have a stay eligible for resort credit next week and wanted to get my Aspire ASAP.
Well, two things:

1. I though it some other thread that you will only be able to upgrade the Ascend card if you had the Surpass card for more than a year as of Jan 30, and that you won't be able to upgrade until Jan 30. (If so, that wouldn't work for a resort stay next week . Gosh, even if you applied for the Aspire from scratch today, I don't know for sure if you'd have it in time for a resort stay next week.)

2. So far there's no word on whether you can get an upgrade bonus in upgrades from other Amex HH cards to Aspire. All that's been announced so far is from-scratch signup bonuses.
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Old Jan 19, 18, 6:12 am
  #528
 
Join Date: Dec 2013
Programs: M&M SEN; BAEC Gold; AC SE100k; Qatar Plat; HH Dia; SPG AMB100; Hyatt Glob; Fairmont Plat
Posts: 383
I called today to ask if I could get a bonus if I upgrade from Ascend to Aspire. I was told there is no such offer at this time and the chap recommended that I call back in February because there might be an upgrade offer, rather than cancel my card now and apply for a new card.
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Old Jan 20, 18, 2:00 pm
  #529
 
Join Date: Oct 2011
Location: LAX / BUR
Programs: UA MM/Gold, Hilton Gold, Marriott Gold, Southwest happy companion pass designee
Posts: 1,030
Citi Honors card to Amex Ascend confusion

Newbie to AMEX world... My wife had the Citi card, I was a free additional cardholder. We just got the Ascend cards in separate mailings which included the card and a full page insert with "get ready"" at the top of the page. My insert says >I< get Hilton Silver status (hers said she gets gold). Strangely, my paperwork also says 7x Hilton points, 5x gas/supermarkets, 3x other purchases, but hers says 12x, 6x, 3x and we have different card numbers. Her insert says she can upgrade to Gold and gets Priority Pass 10 visits (mine says I can upgrade to Gold). Both sets of paperwork say Ascend card.

I'm confused. Did Amex just accidentally send me the wrong info sheet? I wasn't expecting any benefits for me as an additional cardholder. I expected my use of the card to just generate Hilton points for my wife's account. And I don't want to pay for the extra card, so hoping this is still a free benefit to have additional cardholder.

Last edited by abaheti; Yesterday at 9:46 am
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Old Jan 20, 18, 2:15 pm
  #530
 
Join Date: Feb 2015
Programs: AA PLT, Hertz Gold Plus, Hilton Diamond
Posts: 64
Originally Posted by escape4 View Post
I called today to ask if I could get a bonus if I upgrade from Ascend to Aspire. I was told there is no such offer at this time and the chap recommended that I call back in February because there might be an upgrade offer, rather than cancel my card now and apply for a new card.
If you apply for the Aspire as a new card instead of an upgrade, you should get the bonus.
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