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The Hilton Honors Surpass Card from American Express (formerly called Ascend)

Old May 26, 2014, 4:09 pm
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Last edit by: ZenFlyer
Hilton HHonors American Express Surpass card. 170,000 points for spending $3,000 in 3 months; $95 annual fee. OFFER EXPIRES JAN 17 2024
Hilton HHonors American Express Surpass card. 130,000 points for spending $4,000 in 4 months; $95 annual fee. OFFER EXPIRED AUG 28.
Hilton HHonors American Express Ascend card
. 75,000 points for spending $2,000 in 3 months+ 25,000 points after additional $1000 in 6 months; $95 annual fee.
  • Important limitation on this offer: "Welcome bonus offer not available to applicants who have or have had this product."

Note: For existing Surpass card holders, AMEX verbally confirmed that on or after 20 January 2018, card holders can call in and request cards be converted to Aspire - while maintaining the same credit card number, balance limits, PIN, etc.

Card features:
  • Annual fee: $95 $150, no first-year waiver.
  • Earning: 12 HHonors points per dollar on Hilton spend; 6 points/$ at U.S. restaurants, supermarkets & gas stations; 4 points for online retail purchases (as of 2023); and 3 points/$ on everything else.
  • Elite status: Hilton Gold status for as long as you have the card and Diamond status after $40,000 in annual spend.
  • Booking bonus: 500 bonus points for every stay (including award stays) booked directly with Hilton & guaranteed with the card

Check your application status

Linking Amex Ascend Surpass to your Hilton Honors account.Many (most?) have reported that a new Hilton Honors number gets assigned by Amex even when they put their existing Hilton Honors number in the application, and it can take several weeks to get this worked out. However, the key to making things go smoothly seems to be an exact match of your name and address between Amex and Hilton, including adding your middle initial to your Hilton Honors account if you use it on your Amex. When everything matches, an Amex rep should be able to update the account number, it should "go through" immediately, and the correct Hilton account number will be reflected on the Amex website in about 2 days.

Is the Amex Ascend Surpass churnable?As of May 1, 2014, Amex will not give a signup bonus to card applicants who have held the card in the past ~7 years, even if the applicant has never earned a previous signup bonus for it. However, it is still possible to upgrade an existing Hilton Amex to the Ascend Surpass card to earn a bonus (and reportedly to do this more than once by later downgrading & then upgrading again). The best strategy is to earn a Ascend Surpass signup bonus first, and only afterward pursue the upgrade bonus(es).

For information on other Hilton-branded credit cards, see the wiki at Ongoing offers for Hilton cards issued by Amex or Citi



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The Hilton Honors Surpass Card from American Express (formerly called Ascend)

Old Oct 21, 2019, 10:15 am
  #751  
 
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,185
Originally Posted by rcmiller
I've got an offer to upgrade my Surpass to Aspire (and get the 150k points after meeting spend). I'm currently about $400 short in spend to hit the $15,000 free night benefit on the Surpass. How long should I wait after hitting the $15k to upgrade to the Aspire? I know transactions on the old card register towards the new card once approved for the upgrade, so I want to make sure and get the free night secured first.
We had the same choice and decided to keep the Surpass and apply separately for the Aspire (same 150k offer). We wanted to keep the Surpass because I know we can hit $15,000 each year which pays for the $95 annual fee (and for us it would be very difficult to hit $60K for the second Aspire night), and we also shop at supermarkets a lot so giving up the 6x spend for that would have been hard.

But if you want to simply upgrade I would wait until I had the certificate (complete with its number) in my account. And I'd probably reserve something just to be sure (you can always change it to something else later). I wouldn't trust them to not say "oh, that last $400 was earned under the Aspire so it doesn't count towards your Surpass free night".
Eujeanie is offline  
Old Oct 23, 2019, 2:17 pm
  #752  
 
Join Date: Nov 2018
Location: Between MGM & ATL
Programs: Primarily Hilton & Delta
Posts: 123
Originally Posted by rcmiller
I've got an offer to upgrade my Surpass to Aspire (and get the 150k points after meeting spend). I'm currently about $400 short in spend to hit the $15,000 free night benefit on the Surpass. How long should I wait after hitting the $15k to upgrade to the Aspire? I know transactions on the old card register towards the new card once approved for the upgrade, so I want to make sure and get the free night secured first.
Interestingly enough, the offer to upgrade has now disappeared off my Amex account landing screen. It was in the form of a gray pop up box similar to the "Your Preapproved for a Loan...", etc.. that occasionally show up. The offer isn't listed in the Amex offers section and I haven't received an email offer. Almost as if they were trying to bait me into upgrading prior to hitting the $15k spend on the Surpass. Oh well, I'll see if it shows back up in a few weeks.
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Old Oct 23, 2019, 3:55 pm
  #753  
 
Join Date: Sep 2015
Location: SFO
Posts: 3,867
Originally Posted by rcmiller
Interestingly enough, the offer to upgrade has now disappeared off my Amex account landing screen. It was in the form of a gray pop up box similar to the "Your Preapproved for a Loan...", etc.. that occasionally show up. The offer isn't listed in the Amex offers section and I haven't received an email offer. Almost as if they were trying to bait me into upgrading prior to hitting the $15k spend on the Surpass. Oh well, I'll see if it shows back up in a few weeks.
This happened to me but I found a link under Account Services (?) to upgrade the card.
Troopers is offline  
Old Oct 26, 2019, 6:11 am
  #754  
 
Join Date: Feb 2011
Programs: AA Lifetime Gold, HH Diamond
Posts: 879
Did I miss something? I can't find any information about the extended warranty benefits on my Surpass. Did this benefit go away?
elkhornne is offline  
Old Oct 27, 2019, 11:12 pm
  #755  
 
Join Date: Jan 2018
Posts: 81
Originally Posted by elkhornne
Did I miss something? I can't find any information about the extended warranty benefits on my Surpass. Did this benefit go away?

So this site seems to indicate its being removed as of 1/1/20. I haven't gotten any letters about it though. I did with my Amex Blue Cash (which I don't use though).

https://www.dansdeals.com/credit-car...added-removed/

If they really remove this all my big purchases are now going on my Visa.
howie411 is offline  
Old Oct 28, 2019, 10:00 am
  #756  
 
Join Date: Mar 2008
Posts: 367
Will I lose my points if I cancel my card?

I have the Hilton honors surpass card. I’m in my 2nd year and my AF of $95 just billed on 10/25. As I understand I have up to 30 days so that would be until November 24 to cancel the card and get a full refund on my annual fee.

I am currently staying at a Hilton property and the points awarded for this stay using my Hilton surpass card will not post until the next statement which will generate On November 25.

So my question is: will the points awarded for this month’s statement be forfeited if I cancel my card on November 24 in order to get the annual fee back? The amount of points wouldn’t be a whole lot. my total stay will be about $450 so approximately 5400 points.

When I chatted with the Amex agent they first said “it may” be forfeited. Then they said it “will” be forfeited.
He said if I downgrade my card to the free card with no AF i wouldn’t lose my points, I would have to pay some prorated AF for the time I did have this card of about one month.

But my question is if I do downgrade to the no fee Amex Hilton card does that make me ineligible for any sign-up bonus for that card in the future?. I think the current offer is 80,000 points. I did have the no fee Hilton card years ago in 2005 (and closed that card 2 years ago when I opened my surpass card). So I’m not sure if that’s a once-in-a-lifetime offer and I would not be eligible anyways.

i will also contact retention to see what they can offer. What is a typical retention offer?
thanks

Last edited by kayexalate; Oct 28, 2019 at 11:00 am
kayexalate is offline  
Old Oct 30, 2019, 12:32 am
  #757  
 
Join Date: Mar 2007
Location: SJC/SFO
Programs: WN A+ CP, UA 1MM/*A Gold, Mar LT Tit, IHG Plat, HH Dia
Posts: 6,270
Originally Posted by kayexalate
So my question is: will the points awarded for this month’s statement be forfeited if I cancel my card on November 24 in order to get the annual fee back? The amount of points wouldn’t be a whole lot. my total stay will be about $450 so approximately 5400 points.
When you cancel a card, assume that any points you would have earned from spend after the last statement posted are forfeited. If you do happen to receive those points, consider it a glitch in your favor.

But my question is if I do downgrade to the no fee Amex Hilton card does that make me ineligible for any sign-up bonus for that card in the future?. I think the current offer is 80,000 points. I did have the no fee Hilton card years ago in 2005 (and closed that card 2 years ago when I opened my surpass card). So I’m not sure if that’s a once-in-a-lifetime offer and I would not be eligible anyways.
I would say yes, downgrading to the no-AF card makes you ineligible to receive a signup bonus for the no-AF card. But after as few as 4-5 months after downgrading, and almost certainly within a year, Amex will offer you an even more lucrative offer to upgrade back to Surpass. Some people have done the downgrade-upgrade-downgrade-upgrade dance for several years.

i will also contact retention to see what they can offer. What is a typical retention offer?
My last retention offer was 10k points/$2k spend/3 mos. Check in the Amex forum for more data points.
darthbimmer is offline  
Old Nov 8, 2019, 8:23 am
  #758  
 
Join Date: Jan 2018
Posts: 81
Diamond Status Extension?

Anyone know if you are supposed to get a confirmation if your Hilton Diamond Status is extended for another year? In Oct of 2018 I got an email that I was being upgraded to Diamond status for meeting the 40k spending limit. This year I didn't get any confirmation that I hit the limit, though I most definitely did. Was wondering if you are supposed to get some sort of confirm email.
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Old Nov 13, 2019, 12:43 pm
  #759  
 
Join Date: Jun 2011
Location: RNO
Programs: UA,AA, WN
Posts: 378
Are there any data points out there that Amex Aspire Cards’s are reimbursing small amounts of airline gift cards?
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Old Nov 13, 2019, 4:08 pm
  #760  
FlyerTalk Evangelist
 
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,151
Originally Posted by mrlasssen
Are there any data points out there that Amex Aspire Cards’s are reimbursing small amounts of airline gift cards?
They used to, but I've read that they stopped.
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Old Nov 14, 2019, 6:34 pm
  #761  
 
Join Date: Nov 2012
Posts: 595
Originally Posted by highinthesky
I'm in the same boat. My qualifying statement closed on November 22 and I'm still Gold. Both parties giving me a run around. I'm gonna wait 12 weeks as suggested by Amex representative and will raise hell if I'm not upgraded by my next statement.

I met my $40K spend on the Ascend on the 1st, my current statement closes on the 28th. I would like to be able to enjoy Diamond status for the rest of "this calendar year," which is less than two months, but I have no idea when I will be upgraded. Back when it was the Surpass card it seemed to go into effect almost immediately even if T&C said 10-12 weeks
mrstraveler is offline  
Old Nov 14, 2019, 9:22 pm
  #762  
 
Join Date: Oct 2010
Posts: 363
I signed up for the 130k points + free weekend night offer on the Surpass card that expired on August 28, 2019. I hit the minimum spend in 2 months and received the 130k points but I have not yet received the free weekend night certificate. I did a customer service chat with Amex tonight and the customer service representative is telling me I will get the free weekend night after the first anniversary of card membership. I'm fairly certain this is not correct, but all the links for this offer are expired so I cant check the fine print. Can anyone confirm I should get the free weekend night upon hitting the minimum spend and not a year later?
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Old Nov 21, 2019, 2:14 pm
  #763  
 
Join Date: Sep 2012
Posts: 4,429
I upgraded my free AMEX Hilton card to Ascend (now Surpass) in March 2019 and paid a partial annual fee. The full $95 fee posted a few weeks ago. I don’t use the card much as I also have the Aspire. If I downgrade the Surpass now, will I be at risk for having the upgrade bonus clawed back? I believe the terms say card closures <1 year raise their eyebrows but I don’t know about downgrades.
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Old Nov 27, 2019, 4:33 am
  #764  
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Join Date: Aug 2001
Posts: 9,591
Originally Posted by mrstraveler
I met my $40K spend on the Ascend on the 1st, my current statement closes on the 28th. I would like to be able to enjoy Diamond status for the rest of "this calendar year," which is less than two months, but I have no idea when I will be upgraded. Back when it was the Surpass card it seemed to go into effect almost immediately even if T&C said 10-12 weeks
I hit the 40k this cycle and the diamond status kicked in at the end of the billing cycle when I got the bill. So, fingers crossed for you!
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Old Nov 27, 2019, 5:07 am
  #765  
 
Join Date: Mar 2007
Location: AVL
Programs: Hhonors Diamond, Bonvoy LT Plat, TSA vilifier extraordinaire, Once upon a time... US Silver, AA Gold
Posts: 1,281
Originally Posted by howie411
Anyone know if you are supposed to get a confirmation if your Hilton Diamond Status is extended for another year? In Oct of 2018 I got an email that I was being upgraded to Diamond status for meeting the 40k spending limit. This year I didn't get any confirmation that I hit the limit, though I most definitely did. Was wondering if you are supposed to get some sort of confirm email.
I received that email today: Subject: dwcatty, you've extended your Diamond status!

In the body of the email it says "Enjoy status through 31-Mar-2021."

I passed the $40,000 threshold at the end of August.
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