DoubleTree by Hilton Hotel Kuala Lumpur {MYS}
Jun 4, 2017, 10:23 pm
#556
FlyerTalk Evangelist
Join Date: Jan 2000
Posts: 15,345
They are cheap redemption rates because hotels in general are cheap in Malaysia (and most of SE Asia for that matter). A 50,000 redemption level would look ridiculous for rooms which normally go for under 500 RMB - and I am not just talking about Hilton properties, but all properties.
Jun 5, 2017, 9:00 am
#557
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,724
As a non-regular Diamond I would say your most likely room will be an Executive one. I had like 20+ stays over the years as Diamond and never got a suite. YMMV
Jun 5, 2017, 2:28 pm
#558
Join Date: Apr 2006
Location: BNE
Programs: QF Gold, VA Gold, IHG Spire, Accor Plat, Marriot Plat, Hilton Diamond
Posts: 2,281
I have received a suite three out of four stays as a Diamond, although all on occasions when there was the old GM in residence.
Jun 25, 2017, 6:34 am
#559
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
I was upgraded to exec floor for a stay this week and can say management has lost their mind.
As of a week ago (according to staff) all alcohol during cocktail hour is on an 'order by' basis; there is no alcohol for self serve.
On a mellow night this is no problem, relatively. On a busy night this is absolute lunacy. Staff, of which there are only two, cannot keep up. Either the hotel needs to have more floor staff or they need to put alcohol back out for self serve.
Tonight there was only one floor staff initially, the other had a break until 5:45, so there was no alcohol service because the one present was busy at the desk dealing with someone. And tables were taken quickly, that place was absolutely packed.
Race to the bottom... yada yada yada.
As of a week ago (according to staff) all alcohol during cocktail hour is on an 'order by' basis; there is no alcohol for self serve.
On a mellow night this is no problem, relatively. On a busy night this is absolute lunacy. Staff, of which there are only two, cannot keep up. Either the hotel needs to have more floor staff or they need to put alcohol back out for self serve.
Tonight there was only one floor staff initially, the other had a break until 5:45, so there was no alcohol service because the one present was busy at the desk dealing with someone. And tables were taken quickly, that place was absolutely packed.
Race to the bottom... yada yada yada.
Jun 25, 2017, 12:58 pm
#560
Join Date: Jun 2014
Location: Singapore and KL
Programs: HH Diamond, BA Gold, Marriott Platinum Premier, IHG Gold, Phyllis Court Junior Member
Posts: 360
Oh dear. I was thinking of staying there next week for 2-3 weeks. Are the rooms and Makan kitchen breakfast still fine? I can do without the lounge in the evening, especially as the offer has been declining for at least a couple of years.
Jun 25, 2017, 1:49 pm
#561
Join Date: Mar 2017
Posts: 1,716
The Makan breakfast spread is undoubtedly huge, but I have consistetly (over the past few years) found it to be uninspiring. The Chinese soups or Indian stuff are all very sub-par.
Jun 25, 2017, 3:17 pm
#562
Suspended
Join Date: Jul 2012
Location: Here
Programs: HHonors Diamond, AA EXP
Posts: 1,496
I was upgraded to exec floor for a stay this week and can say management has lost their mind.
As of a week ago (according to staff) all alcohol during cocktail hour is on an 'order by' basis; there is no alcohol for self serve.
On a mellow night this is no problem, relatively. On a busy night this is absolute lunacy. Staff, of which there are only two, cannot keep up. Either the hotel needs to have more floor staff or they need to put alcohol back out for self serve.
Tonight there was only one floor staff initially, the other had a break until 5:45, so there was no alcohol service because the one present was busy at the desk dealing with someone. And tables were taken quickly, that place was absolutely packed.
Race to the bottom... yada yada yada.
As of a week ago (according to staff) all alcohol during cocktail hour is on an 'order by' basis; there is no alcohol for self serve.
On a mellow night this is no problem, relatively. On a busy night this is absolute lunacy. Staff, of which there are only two, cannot keep up. Either the hotel needs to have more floor staff or they need to put alcohol back out for self serve.
Tonight there was only one floor staff initially, the other had a break until 5:45, so there was no alcohol service because the one present was busy at the desk dealing with someone. And tables were taken quickly, that place was absolutely packed.
Race to the bottom... yada yada yada.
Totally agree- its an illusion of food tsunami to mask the sub-par ingredients and deter you from eating well!
Jun 25, 2017, 6:06 pm
#563
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Jun 25, 2017, 11:26 pm
#564
Join Date: Aug 2014
Location: Antwerpen - Belgium
Programs: HHonors Diamond, Melia Silver, NH silver, H10 Class
Posts: 658
Jun 25, 2017, 11:53 pm
#565
Suspended
Join Date: Jul 2012
Location: Here
Programs: HHonors Diamond, AA EXP
Posts: 1,496
Jun 26, 2017, 12:50 am
#566
Join Date: Jun 2017
Posts: 2
They ran out of curry chicken / fish at around 10am. Breakfast finishes at 11. So disappointing
Jun 26, 2017, 12:53 am
#567
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,263
Breakfast was poor quality downstairs but looked, surprisingly, to be good quality in the lounge, albeit not as great of a selection. It was during breakfast downstairs that one individual took serving tongs and used them as his personal tool for everything he wanted to amass on the plate. I did not see from whence they came, nor their final placement. Part of a tour I'd imagine.
Lounge staff was fantastic. Affable, efficient and guest oriented.
I would stay at PJ Hilton again, I would be unlikely to eat in the restaurant downstairs unless I did not have access to the lounge.
Back on topic: There was one individual working the DT lounge who was fantastic - Brian. Last night the place was a zoo, every table used, patrons milling about trying to find a table and close to 300 children doing what children do. OK, that's a 10 fold exaggeration. They started off with one staff, eventually had 3 on the floor but were still struggling to keep up.
There are plenty of hotels I've been to where alcohol is on request and while I don't care for that setup it can work. But it only works if there are sufficient staff on hand to cater to needs, it does not work when the floor is intentionally short staffed. In fact, it reeks of penny pinching.
Jun 26, 2017, 1:31 pm
#568
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,446
If you want a truly GREAT breakfast (great as in Top10, hell, Top5 I've ever had) than stay at the Renaissance JB. The location might not be "downtown" that much, but there is great food around it, and with Uber you take just a few minutes (and usually almost free thanks to several vouchers they keep spamming) to anywhere in JB "downtown"
Jun 26, 2017, 1:44 pm
#569
Join Date: Dec 2010
Location: LHR
Programs: Accor PLT,Thai Silver, HH Dia, SPG Titanium (LT Gold), Aegean Gold, BA Silver
Posts: 5,116
If you want a truly GREAT breakfast (great as in Top10, hell, Top5 I've ever had) than stay at the Renaissance JB. The location might not be "downtown" that much, but there is great food around it, and with Uber you take just a few minutes (and usually almost free thanks to several vouchers they keep spamming) to anywhere in JB "downtown"
