[ARCHIVE to 2020] Conrad Bora Bora Nui Resort & Spa {PYF}
Apr 10, 2019, 2:35 pm
#1951
Join Date: Oct 2006
Location: Long Beach, CA
Programs: AA PLTPRO, HH Diamond, IHG Plat, Marriott Plat, Hyatt Globalist
Posts: 3,559
This would be good to know as I'm heading there next week and was planning on using my Aspire card for what will likely be fairly substantial F&B spend. Has anyone else with past stays been able to provide insight?
Perhaps update the title of the thread to draw attention to the fact this is occurring at the Conrad Bora Bora?
Perhaps update the title of the thread to draw attention to the fact this is occurring at the Conrad Bora Bora?
Apr 10, 2019, 8:34 pm
#1952
Join Date: Aug 2001
Posts: 1,337
I had a points stay at the Conrad BB last month and received points for incidentals.
Apr 11, 2019, 4:27 am
#1953
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Apr 11, 2019, 7:54 am
#1954
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
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I've never personally encountered this issue, but this is a garbage policy. The method of payment for the room shouldn't impact whether incidentals post, assuming you paid the incidentals with money (not some sort of on-property points award).
That said, no idea whether the OP will win his case or not. It sounds like HH gives properties at out, which is rather terrible from the customer point of view. I'd probably still fight it for a while, just because it's a garbage policy, but it might be a dead end at some point.
That said, no idea whether the OP will win his case or not. It sounds like HH gives properties at out, which is rather terrible from the customer point of view. I'd probably still fight it for a while, just because it's a garbage policy, but it might be a dead end at some point.
Last edited by Canarsie; Apr 11, 2019 at 2:08 pm Reason: Removed now-deleted quoted content.
Apr 11, 2019, 9:20 am
#1955
Join Date: Nov 2000
Location: New York City, United States.
Posts: 2,625
Hilton Honors are refusing to issue points for over $800 of spend on F&B, spa etc, at Conrad Bora Bora on a reward stay.
I've had 2 different reps tell me "We are unable to process your request for Hilton Honors points as the stay was a reward stay".
The Ts & Cs state:
"If at least one night of the Member's stay is consumed with the use of Hilton Honors Rewards Points, the entire stay is considered a "Reward Stay" and Hilton Honors Points may be earned. Participating hotel will determine whether incidental charges incurred during either of those stays are eligible for Points, except that Points will not be earned for incidental charges at Hampton by Hilton™, Tru by Hilton™, Homewood Suites by Hilton®, and Home2 Suites by Hilton®."
Surely F&B at a Conrad is eligible? Right?
I've had 2 different reps tell me "We are unable to process your request for Hilton Honors points as the stay was a reward stay".
The Ts & Cs state:
"If at least one night of the Member's stay is consumed with the use of Hilton Honors Rewards Points, the entire stay is considered a "Reward Stay" and Hilton Honors Points may be earned. Participating hotel will determine whether incidental charges incurred during either of those stays are eligible for Points, except that Points will not be earned for incidental charges at Hampton by Hilton™, Tru by Hilton™, Homewood Suites by Hilton®, and Home2 Suites by Hilton®."
Surely F&B at a Conrad is eligible? Right?
Is this "wiggle room" verbiage a change in the PROGRAM?
me thinks that this verbiage is just sloppily written . I would think it the verbiage which would apply to both revenue stay and award stay meant that "third party" vendors" posting to your folio would be at the largess of the property. Charges such as "umbrella " rentals and cabana on the beach by the third party provider
Valid as non direct could also be ground transportation with the hotels preferred provider or tours booked by the concierge.
I am very surprised that direct charges by the property are discretionary ( on either rev. or award stays )
But I may be wrong.
It happened once before
to me in 1986:
Apr 11, 2019, 10:24 am
#1956
Moderator: Hilton Honors, Practical Travel Safety Issues & San Francisco
Join Date: Jan 2001
Location: San Francisco CA
Programs: UA, Hilton, Priceline, AirBnB
Posts: 11,001
As this is a very enlightening thread for many people…
There’s no need to add snarky responses to the OP ‘s valuable question. Thanks.
squeakr
co Mod HH
squeakr
co Mod HH
Apr 11, 2019, 5:12 pm
#1957
Join Date: Nov 2011
Location: NYC
Programs: HH Diamond, Hyatt Globalist, Marriott Bonvoy Gold
Posts: 694
I'm staying 3 nights at the Conrad Koh Samui this summer-all 3 nights are point stays. I will be very disappointed if I don't earn points on my incidentals which include food and beverage purchases.
Apr 12, 2019, 10:04 pm
#1958
Join Date: Mar 2018
Posts: 113
Thanks for your info, but are you sure those lower price are not restricted to residents?
Apr 15, 2019, 11:03 am
#1959
Join Date: Jun 2003
Location: GEG (Spokane, WA)
Programs: Delta Plat, MM, AS MVP, Lifetime Skyclub, HHonors Lifetime Diamond, National Exec Elite, IHG Gold
Posts: 808
Just expect to have to fight later for your points. I stayed last fall at CKS and spent upwards of $700 on food and spa. I had to scan a copy of my folio to Lauren's team and after 1 month, nothing was done. Finally, they ended up giving me 25,000 points as a courtesy to leave them alone.
Apr 16, 2019, 12:51 am
#1960
Join Date: Feb 2013
Location: Hilton, Hyatt House, Del Taco
Posts: 5,374
"If at least one night of the Member's stay is consumed with the use of Hilton Honors Rewards Points, the entire stay is considered a "Reward Stay" and Hilton Honors Points may be earned. Participating hotel will determine whether incidental charges incurred during either of those stays are eligible for Points, except that Points will not be earned for incidental charges at Hampton by Hilton™, Tru by Hilton™, Homewood Suites by Hilton®, and Home2 Suites by Hilton®."
Just expect to have to fight later for your points. I stayed last fall at CKS and spent upwards of $700 on food and spa. I had to scan a copy of my folio to Lauren's team and after 1 month, nothing was done. Finally, they ended up giving me 25,000 points as a courtesy to leave them alone.
Seems like there is a common theme here... Conrads in remote beach locations. I'll be bracing myself, as we're headed to Conrad Maldives this fall.
Apr 16, 2019, 4:29 am
#1961
Join Date: Jan 2011
Location: BG
Programs: BAEC Silver, TK Elite, Hilton Diamond
Posts: 827
Apr 16, 2019, 1:50 pm
#1962
Join Date: Jun 2014
Location: LAX
Posts: 177
Conrad Rangali: Stayed twice and had no problem with getting points. It even seems they "overpay" by including sea-plane and taxes.
Conrad Koh Samui: Stayed once (in February). Points posted after one day but were off by far. Spent $1,800 and received 2,800 points. Opened a case which still isn't resolved, two months later.
Seems to me as CKS are playing the game hard. I have Bora Bora coming up in a month but from reading above it seems they might play the same game...
Conrad Koh Samui: Stayed once (in February). Points posted after one day but were off by far. Spent $1,800 and received 2,800 points. Opened a case which still isn't resolved, two months later.
Seems to me as CKS are playing the game hard. I have Bora Bora coming up in a month but from reading above it seems they might play the same game...
Apr 16, 2019, 8:03 pm
#1963
Join Date: Feb 2013
Location: Hilton, Hyatt House, Del Taco
Posts: 5,374
I fully expected that I'd get points for the sea plane, though. I don't look at it as the hotel "overpaying" at all. It's chargeable to the room which to me implies that the sea plane is at least affiliated with the hotel, and I'm sure Conrad makes tons of money on it. It's 2x the normal cost of taking the seaplane from Seattle to San Juan Island, even though it's shorter distance. Whenever possible, I've charged different things to my room at other Hilton properties such as sightseeing tours and parking at off-site overflow garage not managed by the hotel. To my knowledge, I've generally gotten points for all of those things.
Apr 16, 2019, 8:43 pm
#1964
Join Date: Jan 2015
Posts: 60
Is it common for Conrad Bora Bora to offer early check in for Diamond? or do i need to email GM / Concierge
Apr 16, 2019, 11:21 pm
#1965
Join Date: Jan 2008
Location: Sydney, Australia
Programs: HH Diamond, Marriott Titanium/LTG, IHG Platinum
Posts: 1,921
If not, just head straight to the pool and go for a swim until your room is ready.
