[ARCHIVE to 2020] Conrad Bora Bora Nui Resort & Spa {PYF}
Aug 10, 2018, 11:31 am
#1651
Join Date: Mar 2011
Location: NY, NY
Posts: 695
We also can confirm that the reason you are unable to cancel these reservations online is due to the hotel has removed your credit card details off the reservation so that it would not charge you a deposit for your stay. With that being said, this is the only reason you are not able to cancel online these particular reservations.
Aug 10, 2018, 11:51 am
#1652
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,443
Make sure your points are returned! I recently cancelled a six-night stay for early July 2019, and like yourself, I had to call to cancel. However, after a few days the points hadn't been redeposited, so had to have numerous exchanges with HH via Twittier until it finally got resolved by a lovely person in Hilton Corporate
reach out via twitter DM to them and make them open a case up for you. A person with the initials FG was the person to help me. Here was the reason I was given for the problem: . That also causes problems for the cancelations when done via the phone (which would explain why I never got a cancelation email sent to me perhaps?). Anyway, just FYI, to keep on-top of these things
Aug 11, 2018, 5:00 am
#1653
Join Date: Dec 2011
Location: ORD
Posts: 701
I was just able to cancel a reservation of 1 night online. The points went back in immediately. The weird thing is that I found where to cancel it on the Mobil site but I didn’t feel comfortable doing that. When I went to my computer, I couldn’t find it. I kept clicking different links on the my reservation page and all the sudden the cancel this room link was there. I clicked that and cancelled my reservation.
Aug 13, 2018, 10:26 am
#1654
Join Date: Nov 2006
Location: Tulsa, OK
Programs: HHonors Diamond, SPG Gold
Posts: 306
I made a reservation in May for late September. I have not heard from the hotel regarding complementary or paid upgrades. I emailed the hotel at [email protected] 9 days ago and have not received a response. Any thoughts?
Aug 13, 2018, 3:15 pm
#1655
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,835
Are Diamond upgrades the same for points redemptions and cash bookings?
And if there is availability at the time of check-in for several room types, is the Diamond upgrade always to the OWV by default? Or have some received a lesser upgrade despite availability? Or have some received a better upgrade, for example beach pool villa or pool OWV?
And if there is availability at the time of check-in for several room types, is the Diamond upgrade always to the OWV by default? Or have some received a lesser upgrade despite availability? Or have some received a better upgrade, for example beach pool villa or pool OWV?
Aug 13, 2018, 7:55 pm
#1656
Join Date: Aug 2017
Location: SAN
Posts: 1,306
Are Diamond upgrades the same for points redemptions and cash bookings?
And if there is availability at the time of check-in for several room types, is the Diamond upgrade always to the OWV by default? Or have some received a lesser upgrade despite availability? Or have some received a better upgrade, for example beach pool villa or pool OWV?
And if there is availability at the time of check-in for several room types, is the Diamond upgrade always to the OWV by default? Or have some received a lesser upgrade despite availability? Or have some received a better upgrade, for example beach pool villa or pool OWV?
Aug 13, 2018, 7:59 pm
#1657
Join Date: Aug 2017
Location: SAN
Posts: 1,306
I made a reservation in May for late September. I have not heard from the hotel regarding complementary or paid upgrades. I emailed the hotel at [email protected] 9 days ago and have not received a response. Any thoughts?
Try this email [email protected]
Aug 13, 2018, 8:30 pm
#1658
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,835
However I was asking in terms of what is the typical policy at Conrad BB specifically. If there is lots of availability for many room types for example in low season, do they systematically upgrade to OWV on points redemptions? Or do they upgrade just sometimes, if they have their heart into it on that day - in other words they do not have a consistent policy?
Aug 15, 2018, 5:09 pm
#1659
Join Date: Nov 2006
Location: Tulsa, OK
Programs: HHonors Diamond, SPG Gold
Posts: 306
Just cancelled a reservation for October 1-6, 2018. Now available at 80K per night.
Aug 20, 2018, 2:38 pm
#1660
Join Date: Dec 2013
Location: Chicago, IL
Posts: 105
What are the chances availability will open up for June? I'm seeing basically 0 from April to August.
Aug 20, 2018, 6:00 pm
#1661
Join Date: Aug 2012
Location: SFO
Posts: 642
I'm getting the feeling all the Bora resorts will become last minute trips for those who can swing it. It is impossible to book out far in advance. I was able to book 4 nights Thalasso and 3 at Conrad for October this year. This was all done last week... Kind of a pipe dream to plan out long term now.
Aug 20, 2018, 7:36 pm
#1662
Join Date: Aug 2017
Location: SAN
Posts: 1,306
I'm getting the feeling all the Bora resorts will become last minute trips for those who can swing it. It is impossible to book out far in advance. I was able to book 4 nights Thalasso and 3 at Conrad for October this year. This was all done last week... Kind of a pipe dream to plan out long term now.
But the good news is a bunch of space opens up within a month or two from most of the resorts. You may just need to book airfare, to get a good rate, a year in advance and build the hotel stays around those dates as rooms open up.
Aug 21, 2018, 5:27 am
#1663
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Just check on a regular basis. I made an initial booking for October this year when award space opened last fall. Our honeymoon then moved up to September but no award space. Randomly one weekend morning about 5 months ago I was doing my checks and space was wide open including the dates I needed for September.
Given the amount of space open it wasn't just someone canceling but it was random.
Given the amount of space open it wasn't just someone canceling but it was random.
Aug 21, 2018, 9:21 am
#1664
Join Date: Mar 2007
Location: Midwest U.S.A
Programs: Too many to list. Since the early 90's.
Posts: 1,407
Can anyone point me to the actual HH website page that spells out when you get base points and when you don't? We've always gotten HH points from our spending during a stay even on award nights, just not base points on the stay (just the spend, such as meals, upgrades, boat transfers and anything else charged to the room). And, I'm only referring to reservations booked directly with Hilton. I'm Diamond so was expecting 10x on all spending at the hotel including the cash we paid for upgrades on the nights booked direct. I did receive the HH Amex points for the spending, but I'm not asking about points for cc usage. We did receive all expected points on spending at Hilton Moorea (also award nights) without having to report to HH. But, that property is owned by a different company.
Last edited by Churnman; Aug 21, 2018 at 9:27 am
Aug 21, 2018, 11:37 am
#1665
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,443
Can anyone point me to the actual HH website page that spells out when you get base points and when you don't? We've always gotten HH points from our spending during a stay even on award nights, just not base points on the stay (just the spend, such as meals, upgrades, boat transfers and anything else charged to the room). And, I'm only referring to reservations booked directly with Hilton. I'm Diamond so was expecting 10x on all spending at the hotel including the cash we paid for upgrades on the nights booked direct. I did receive the HH Amex points for the spending, but I'm not asking about points for cc usage. We did receive all expected points on spending at Hilton Moorea (also award nights) without having to report to HH. But, that property is owned by a different company.