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Conrad Bora Bora {PYF} (formerly Hilton)

Conrad Bora Bora {PYF} (formerly Hilton)

Old Feb 24, 20, 9:33 pm
  #751  
 
Join Date: May 2001
Location: YVR
Programs: AC SEMM
Posts: 1,930
We had similar issues getting points credited. At one point Hhonors tried to give us compensation of only 25 or 50K points instead of the 250K owing. You need to be persistent with them.
Argonaut1000 is offline  
Old Feb 25, 20, 9:02 am
  #752  
 
Join Date: Oct 2018
Posts: 137
Originally Posted by MtlFire View Post
Points for room spend on my stay last year never posted. I followed up multiple times with Hilton, was told it was a known issue that would be corrected and given a case number. I followed up a few more times, largely with the same answer - often asked to provide my folio. I just started to cut and paste the same message.

Doing my routine follow-up, as no one else ever does, I was told that after a year there is nothing they can do for past stays. I pushed back that is was utterly ridiculous to tell me not to worry and get case numbers for them to tell me after a year it is too late. I managed to get them to post the points as courtesy but they didn't count as base points.

As this appears to be a regular issue at the Conrad in Bora Bora -- be a little more diligent than trustworthy if you see they didn't post points on room spend for a reward stay.
Just to clarify for us newbie Hilton members, you're meaning spend on dinners/spa/etc that were incurred at the resort on your Hilton card, correct? If so, is the expectation that those points will show up immediately after spending and they've posted to the card, or within a week or something after your trip has concluded and the folio was closed? And then you had to follow up via their customer service number? Thank you in advance for the clarifications!
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Old Feb 25, 20, 7:47 pm
  #753  
 
Join Date: Aug 2017
Location: SAN
Posts: 974
Please don’t judge me....more specifically my wife and daughter....but I have a question.....

This is for anyone who has stayed up on the hill (by the spa). Will the Conrad come get you in a golf cart if you call them in advance? For our return trip I was thinking of staying in one of those rooms that now have pools. But my family said they don’t want to go up and down the hill every morning for breakfast. I rolled my eyes when they told me that, but happy wife happy life. Our last trip here we stayed in an OW so we walked everywhere.

Thanks
TD
Traveler Dave is offline  
Old Feb 25, 20, 7:51 pm
  #754  
 
Join Date: Mar 2016
Posts: 67
Originally Posted by Traveler Dave View Post
Please don’t judge me....more specifically my wife and daughter....but I have a question.....

This is for anyone who has stayed up on the hill (by the spa). Will the Conrad come get you in a golf cart if you call them in advance? For our return trip I was thinking of staying in one of those rooms that now have pools. But my family said they don’t want to go up and down the hill every morning for breakfast. I rolled my eyes when they told me that, but happy wife happy life. Our last trip here we stayed in an OW so we walked everywhere.

Thanks
TD
Yes you can call for a buggy to give you a ride. I did that when I was there. Though sometimes it can be a wait because they dont staff even people.




Originally Posted by tmob1024 View Post
Just got back from staying here a few days ago so I will provide some data points/observations:

*Booked with points (5 nights in garden suite @ 89k/night & 1 night to OVW for 225k points). Got upgraded to beach pool villa (noticed via hilton app) about 5 days before check in (only for the first 5 nights; last night was upgraded to deluxe OVW...I asked to switch my room to an OVW from the start but with all of the rooms in the 100s being renovated, space was limited and no OVW until 6th night.

*Decided to take shuttle into Vaitape (asked Conrad booth if they could take out bags while we go into town but they stated they were not allowed to do that). Overall, I would of paid for the actual shuttle straight into the hotel because of hassle of carrying our luggage around the town in between Chin Lee and Robert Wan Pontoon (in addition to the town not having any sidewalks so making it harder dragging luggage through dirt). I was charged 3000 XPF for shuttle into Conrad from Vaitape. Purchased one way direct from Conrad to airport for 14500 XPF to ease our trave for long day of travel back home.

*Both wife and I preferred the beach pool villa due to location (close to gym and reception), pool & beach. OVW was a cool experience but love having the option of walking 15 feet to the ocean plus pool was awesome. OVW pool bungalow would be better but price on those are high.

*Food overall was great; breakfast included with some days not being charged the 1200 XPF supplement charge for ordering of the menu (not sure if they forgot to charge but i ordered 4 days something of the menu and only 1 day received the bill for the charge). They still haven't fixed the issue with bugs all around the fruits and breads...1 day i did see they put some citronella candles but that wasn't sufficient to keep the bugs away.

*Resort was beautiful, clean and huge. We explored all sides of the resort with walking up to the spa area and seeing the lookout facing Mt. Otemanu.

*Service was top notch...never had any service issues and every single worker that we passed by greeted us. By far the most pleasant part of the stay here.

Hope this helps.

I ordered off the menu a few times too during my stay a few weeks ago. They did not charge me as well except for one occasion.
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Joker0874 is offline  
Old Feb 26, 20, 3:35 pm
  #755  
 
Join Date: Oct 2018
Posts: 137
Does anyone have the email addresses for reservations for Conrad BB (and Hilton Moorea) handy? I want to contact them for room upgrades. I did a search but came up empty...and google only had a thread from many, many years ago. Thank you!
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Old Feb 26, 20, 11:04 pm
  #756  
 
Join Date: Apr 2018
Location: Scandinavia
Programs: SAS Eurobonus Diamond, Hilton Diamond
Posts: 36
Originally Posted by Cynapse View Post
Does anyone have the email addresses for reservations for Conrad BB (and Hilton Moorea) handy? I want to contact them for room upgrades. I did a search but came up empty...and google only had a thread from many, many years ago. Thank you!
This thread is far better than Google. From page 49: [email protected]
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Dachshund is offline  
Old Feb 28, 20, 1:56 pm
  #757  
 
Join Date: Oct 2018
Posts: 137
Okay so I reached out to them, Conrad staff replied back after 2 days and I was just quoted the following prices for upgrades for my points stay:

We understand that the Overwater Bungalow experience on Bora Bora turns out to be a must-do. Should you wish to guarantee an advance upgrade, we are pleased to make a very special offer to go from the standard room to a beautiful King Deluxe Overwater Villa at the rate of XPF 45,000 per night, to the wonderful King Pool Overwater Villa at the rate of 120,000 XPF per night and to the fabulous end-of-pontoon Royal Pool Overwater Villa at XPF 255,000 per night.

I know I want to guarantee an OWB, so I'm considering just paying the 45,000 xpf to secure the Deluxe OWB. If it happens to work out that we get upgraded to a Pool OWB, I'd be all for it. Kinda sad to see the Pool OWB quoted at 120,000 xpf per night, I remember not long ago in this thread people were quoted 90,000 xpf for it, which I might have considered paying (would be cool to have a private pool, and have a very slim chance at upgrade to a Royal OWB). Crazy that just in October quotes for 40,000 for the Pool OWB and 100,000 for the Royal OWB.

Should I try calling them to negotiate a better rate on the Pool or Royal? Some people recommended this, curious on any recent success stories with this tactic.

Also this appears to be the updated resort map from the reclassification of rooms after the renovations and upgrades they're doing now. So Deluxe OWB is not the low 100-105 rooms it was before, those have been reclassified to Pool and Otemanu View OWBs.


Last edited by Canarsie; Mar 19, 20 at 6:28 pm Reason: Consolidation.
Cynapse is offline  
Old Feb 29, 20, 9:39 am
  #758  
 
Join Date: Aug 2017
Location: SAN
Posts: 974
Originally Posted by Cynapse View Post
Also this appears to be the updated resort map from the reclassification of rooms after the renovations and upgrades they're doing now. So Deluxe OWB is not the low 100-105 rooms it was before, those have been reclassified to Pool and Otemanu View OWBs.

I see the two-bedroom horizon are on the new map. I have been told those are on hold. Can anyone who is there ask what the new plan is to completion.

Thanks
TD
Traveler Dave is offline  
Old Mar 3, 20, 10:15 am
  #759  
 
Join Date: Oct 2018
Posts: 137
Just wanted to check again if anyone has had recent success calling Conrad to negotiate rates lower than quoted via email. Thanks!
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Old Mar 3, 20, 11:44 am
  #760  
 
Join Date: Sep 2007
Location: Washington DC
Programs: Delta DM CO PE OZ GE AMTRAK
Posts: 522
Originally Posted by tmob1024 View Post
Just got back from staying here a few days ago so I will provide some data points/observations:

*Booked with points (5 nights in garden suite @ 89k/night & 1 night to OVW for 225k points). Got upgraded to beach pool villa (noticed via hilton app) about 5 days before check in (only for the first 5 nights; last night was upgraded to deluxe OVW...I asked to switch my room to an OVW from the start but with all of the rooms in the 100s being renovated, space was limited and no OVW until 6th night.

*Decided to take shuttle into Vaitape (asked Conrad booth if they could take out bags while we go into town but they stated they were not allowed to do that). Overall, I would of paid for the actual shuttle straight into the hotel because of hassle of carrying our luggage around the town in between Chin Lee and Robert Wan Pontoon (in addition to the town not having any sidewalks so making it harder dragging luggage through dirt). I was charged 3000 XPF for shuttle into Conrad from Vaitape. Purchased one way direct from Conrad to airport for 14500 XPF to ease our trave for long day of travel back home.

*Both wife and I preferred the beach pool villa due to location (close to gym and reception), pool & beach. OVW was a cool experience but love having the option of walking 15 feet to the ocean plus pool was awesome. OVW pool bungalow would be better but price on those are high.

*Food overall was great; breakfast included with some days not being charged the 1200 XPF supplement charge for ordering of the menu (not sure if they forgot to charge but i ordered 4 days something of the menu and only 1 day received the bill for the charge). They still haven't fixed the issue with bugs all around the fruits and breads...1 day i did see they put some citronella candles but that wasn't sufficient to keep the bugs away.

*Resort was beautiful, clean and huge. We explored all sides of the resort with walking up to the spa area and seeing the lookout facing Mt. Otemanu.

*Service was top notch...never had any service issues and every single worker that we passed by greeted us. By far the most pleasant part of the stay here.

Hope this helps.
Hi, glad you had a great stay! did you have to provide a health certificate entering PPT or checking in for your flight? what was that experience like? thanks!
amtrakusa is offline  
Old Mar 3, 20, 7:21 pm
  #761  
 
Join Date: Jun 2015
Posts: 89
You only need to do that if you flew French Bee and been to one of those countries on the list last 30 days

Originally Posted by amtrakusa View Post
Hi, glad you had a great stay! did you have to provide a health certificate entering PPT or checking in for your flight? what was that experience like? thanks!
castcore is offline  
Old Mar 3, 20, 9:10 pm
  #762  
 
Join Date: Apr 2018
Location: Scandinavia
Programs: SAS Eurobonus Diamond, Hilton Diamond
Posts: 36
Originally Posted by castcore View Post
You only need to do that if you flew French Bee and been to one of those countries on the list last 30 days
This is not correct. I flew SFO-PPT with United three days ago and there were numberous occasions (check-in, gate and several times after boarding) that we were informed about the need for a health certificate for persons who have visited any of the listed countries. The health declaration forms were checked by a doctor(!) and a nurse checked the temperature. We were told repeatedly that we would be sent back with the next flight if the conditions were not met.

I am at the resort right now and all water villas to the east are closed for renovations, which means that no villas with view of Mt Otemanu are available (even if the booking site claims so). Besides, the Upa Lounge is temporaily closed. There is no sign of work going on at the Two Bedroom Horizon Pool Villas mentioned before and no pools yet so be seen at these villas.

We asked about the current occupancy level when we checked in and go a very specific answer: 38 percent.
Dachshund is offline  
Old Mar 3, 20, 9:21 pm
  #763  
 
Join Date: Jun 2015
Posts: 89
Does the Health Certificate need to be from a Doctor? Is that what you did?

Originally Posted by Dachshund View Post
This is not correct. I flew SFO-PPT with United three days ago and there were numberous occasions (check-in, gate and several times after boarding) that we were informed about the need for a health certificate for persons who have visited any of the listed countries. The health declaration forms were checked by a doctor(!) and a nurse checked the temperature. We were told repeatedly that we would be sent back with the next flight if the conditions were not met.

I am at the resort right now and all water villas to the east are closed for renovations, which means that no villas with view of Mt Otemanu are available (even if the booking site claims so). Besides, the Upa Lounge is temporaily closed. There is no sign of work going on at the Two Bedroom Horizon Pool Villas mentioned before and no pools yet so be seen at these villas.

We asked about the current occupancy level when we checked in and go a very specific answer: 38 percent.
castcore is offline  
Old Mar 3, 20, 9:22 pm
  #764  
 
Join Date: Oct 2018
Posts: 137
Originally Posted by Dachshund View Post
This is not correct. I flew SFO-PPT with United three days ago and there were numberous occasions (check-in, gate and several times after boarding) that we were informed about the need for a health certificate for persons who have visited any of the listed countries. The health declaration forms were checked by a doctor(!) and a nurse checked the temperature. We were told repeatedly that we would be sent back with the next flight if the conditions were not met.

I am at the resort right now and all water villas to the east are closed for renovations, which means that no villas with view of Mt Otemanu are available (even if the booking site claims so). Besides, the Upa Lounge is temporaily closed. There is no sign of work going on at the Two Bedroom Horizon Pool Villas mentioned before and no pools yet so be seen at these villas.

We asked about the current occupancy level when we checked in and go a very specific answer: 38 percent.
Very interesting, thanks for the new details. I'm hoping they wrap up everything in the next couple months. Their original ETA was end of March I believe? But that goal seemed pretty aggressive to me.

It'll also be interesting to see how many additional countries are added to the check list before I leave in May. I anticipate there will be more...
Cynapse is offline  
Old Mar 3, 20, 9:27 pm
  #765  
 
Join Date: Apr 2018
Location: Scandinavia
Programs: SAS Eurobonus Diamond, Hilton Diamond
Posts: 36
Originally Posted by castcore View Post
Does the Health Certificate need to be from a Doctor? Is that what you did?
We did not need any health certificate since we had no recent visits to the listed countries. As for the health declaration form, this is filled in manually by the traveller and is mandatory for all.
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Dachshund is offline  

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