disalex

jjlovecub

We are here now and this is my first ever WA stay. We are here for a wedding so I used points and figured why not go high end for once. Basic room at best. Musty smell in the room, pretty rundown. My stays at Conrad (though limited) were way nicer than this. Nothing wrong with the hotel but do not expect anything fancy because it isn't and for that I'm disappointed.

timp4411

disalex,

Your stay sounded exactly like ours. No Towels or chair covers at the pool and no one offered any. The Pool attendant booth was unoccupied. No drink service being offered, room was in bad shape. No Diamond recognition and no Diamond Perks.

We've had better treatment at the Red Roof Inn years ago.

This place is definitely NOT up to WA standards.

beachbrew

Quick TR. Spent the last weekend of July at the Casa. Stayed two nights on the citi card free night cert(RIP) and one night on points.
We arrived about 5pm on friday, having checked in online, we were upgraded to walkout pool room in front of the adults only pool.
Had an issue accessing the self park had to drop the wife off, with the luggage, she couldnt find a bellman to help and ended up carting it herself even speaking to the front desk.
Our room was good decent size, clean did have a cracked tile. We did have an issue with the shower backing up our first night there, they sent someone who put drain cleaner down and it seemed to work the rest of the time.
Beach service was fantastic, they found space for us both days even though the hotel was sold out.
Had breakfast in the hotel the buffett was great and had more than your standard hotel waffles and powdered eggs, meats cheeses, and omlet station.
Wife did yoga at the reach and used the spa she loved it.
They sent us cupcakes and pressecco for her birthday.
Every time after checkin we had someone hold the door for us, so i'm guessing that was just a hit at the wrong time.
We did have issues accessing the self park, typical key cards. Next time i would try to find a spot on the street.
We didnt pay the resort fee as we stayed on points

BrlDsguise

You can usually find a spot on Reynolds street closer than the self-park lot.

Litig8r1104

I stayed at this property with my family last month and it was a TOTAL DISASTER and to make matters worse, the management did not care enough to do anything but reduce the rate. Hilton Guest Services was not helpful either- they never once contacted me to obtain my side but contacted the front desk manager more than one, who of course told them I was satisfied, and then they email me to tell me this. In an attempt to shut me up they offered a $100 Hilton AMEX gift card.

DO NOT WASTE YOUR MONEY. MY room was "upgraded" to an ocean view suite from a regular suite. The room smelled disgusting, had mold growing on the walls, paint peeling/falling from the ceiling, mold on the luggage rack, ants everywhere, rust dripping down the wall from sprinkler heads, dirty bathroom etc. I was offered a reduced rate and promised the room would be thoroughly cleaned the next day while we were in town. We came back after a day of fun to find we had been given clean towels. EVERYTHING was still the same. They did not even change the sheets and we left the pillow with the dirty pillow case (lipstick and eye liner) on the bed with a note requesting clean sheets.

The stairwell outside of our room was peeling and had a large chunk of concrete missing from it with exposed re-bar. My niece was bitten by the ants the second night while sleeping and had to seek medical attention the next day.

I have pictures of the room if anyone would like to see.

I was completely disgusted and disappointed at how I was treated as a customer in this supposedly high end hotel. Even more disappointed in the treatment as a diamond member. This hotel should not be a Waldorf at all.

JetSet05

I recently stayed here. I was originally booked for 4 nights, but had to extend the trip to 6 nights due to Hurricane Harvey. I actually enjoyed my time at the hotel. I can understand why some do not think it lives up to the Waldorf standards, but it is the only 5 star hotel on key west and a very historic hotel. Perhaps better branded to a Curio?

We were booked on a reward stay in a standard room, and upgraded to a one bedroom suite, no view. My room was clean and had a fantastic shower. I can tell the bathroom had been recently renovated within the last 5 years, and the rest about 10 years ago. The only complaint I have about the room is that the AC did not work great. We were able to get it cool at night, but never below 70.

Staff-I really felt the staff was fantastic. From the door guys, front desk staff, restaurant staff, and cleaning staff. No complaints.

On site food-The food was really good, although priced high. My only complaint is that the dinner menu was really limited. I couldn't order a burger or pizza, and basically had to order off the limited restaurant menu.

Off site food-For starters do not order Pizza from Paradise Pizza, you will be let down. Recommended places are Duetto or Onlywood. Two mornings we walked to the Conch and Cuban cafe for breakfast (near reach/southernmost point), and it was fantastic!!!

We walked to the reach, and I agree that casa is better than the reach. The hotel grounds were much nicer at casa.

Beach-While the casa has a beach, we just walked to the big beach right beside Casa, while its public, we felt this was a better beach.

Overall-I would recommend this hotel and would stay here again.

BrlDsguise

I like the hotel but don't get the only five star hotel in Key West claim. It is not superior to The Marker, Ocean Key, Hyatt Centric, Margaritaville and Pier House.

Sunset Key might be able to make that claim but the Casa Marina is four stars on a good day.

jzafar

Omg this is terrible! I literally just booked this hotel for Christmas time. I'm a diamond too. I've been trying to contact the hotel's front desk to get information on diamond benefits and no one answers.


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BrlDsguise

I've had three uneventful stays there in the last five years so I wouldn't panic over one review.

Diamond benefits are a possible upgrade, a coupon for a couple of free drinks and conch fritters and a discount coupon for resort activities.

diver858

Appears to me that at least some people are posting Reach reviews and reports in the Casa Marina thread. While they are both WA properties, in close proximity to each other, they are DAY AND NIGHT in regard to the rooms and level of service.

Personally, we have given up on both; wife and I both have IHG credit cards, which include a free night on anniversary, plus a handsome sign-up bonus. Between the 2 cards, it should be enough for 4 free nights at the La Concha on Duval - better location for enjoying all of what Key West has to offer, minus a beach.

If a beach is important, paying cash, stay at the Pier House.

JetSet05

[Diamond Benefits:
10 percent off resort activities and spa
2 free drinks at the bar ($32 value)

jzafar

[QUOTE=diver858;28771897]Appears to me that at least some people are posting Reach reviews and reports in the Casa Marina thread. While they are both WA properties, in close proximity to each other, they are DAY AND NIGHT in regard to the rooms and level of service.

Which one has better rooms and level of service?

BrlDsguise

[QUOTE=jzafar;28774829]The consensus appears to be the Casa Marina although there aren't many posts on either of the hotel threads.

jzafar

Lots of discussion going on at home about this hotel. We are looking for a very nice property that is oceanfront with it's own beach and decided to go for The Reach based on beach.