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[ARCHIVE to 2017] Conrad Koh Samui {THA}

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[ARCHIVE to 2017] Conrad Koh Samui {THA}

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Old Jul 29, 2017, 1:23 am
  #1891  
 
Join Date: Nov 2016
Programs: HHonors Diamond, TK E+, Sixt Diamond
Posts: 120
Originally Posted by drewdawg199
new operations manager, Marco, who started 4 days ago.
Did Thomas G. left the hotel? I thought he i actually responsible for the operations!?
fvn1312 is offline  
Old Jul 30, 2017, 12:30 am
  #1892  
 
Join Date: Aug 2006
Location: MUC
Programs: LH Sen, HH Diamond, IC RA
Posts: 313
Originally Posted by SponsorSFC
I asked for room preferences about a month out and the responded saying they will do their best and they have pre upgraded me to the Oceanview Retreat Villa.
I wrote an email one week ago regarding our upcoming stay in August but haven't got an answer yet.... is that normal?
tom-schmitt is offline  
Old Jul 30, 2017, 3:08 am
  #1893  
 
Join Date: Aug 2014
Location: PER
Programs: Airlines - Only in the pointy end on points, Hilton Diamond
Posts: 284
Originally Posted by tom-schmitt
I wrote an email one week ago regarding our upcoming stay in August but haven't got an answer yet.... is that normal?
No, If you sent it to a particular person then I would follow up with another email to the general hotel email.
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Old Jul 30, 2017, 6:07 am
  #1894  
 
Join Date: Aug 2006
Location: MUC
Programs: LH Sen, HH Diamond, IC RA
Posts: 313
Originally Posted by SponsorSFC
No, If you sent it to a particular person then I would follow up with another email to the general hotel email.
I wrote the email to the General Hotel email adress, as I don't have the adress of any particular person...
tom-schmitt is offline  
Old Jul 30, 2017, 7:25 am
  #1895  
 
Join Date: Jul 2013
Location: Back in Hell
Posts: 4,178
Try [email protected]
He's the assistant reservations manager.
MaldivesFreak is offline  
Old Jul 30, 2017, 8:08 am
  #1896  
 
Join Date: Jun 2009
Location: LAX
Programs: HH Diamond, Kimpton IC, Marriott Plat, AS MVP Gold
Posts: 549
Originally Posted by fvn1312
Did Thomas G. left the hotel? I thought he i actually responsible for the operations!?
i don't know, all I know is we met Marco the new operations manager at the managers reception and didn't meet anyone named Thomas of the 7-8 managers that attended with Lyle.
drewdawg199 is offline  
Old Aug 3, 2017, 11:47 pm
  #1897  
 
Join Date: Aug 2006
Location: MUC
Programs: LH Sen, HH Diamond, IC RA
Posts: 313
Originally Posted by MaldivesFreak
Try [email protected]
He's the assistant reservations manager.
Still no answer from him either after several days....
tom-schmitt is offline  
Old Aug 3, 2017, 11:57 pm
  #1898  
Suspended
 
Join Date: Jul 2017
Posts: 11
Is 380,000 for 5 nights a good use of Hilton points?
Costanza1 is offline  
Old Aug 4, 2017, 1:05 am
  #1899  
Formerly known as hcampana
 
Join Date: May 2010
Location: AMS
Programs: Hilton Diamond
Posts: 463
Originally Posted by tom-schmitt
Still no answer from him either after several days....
Odd. I have been getting quick responses from [email protected] reservations supervisor, and the general email [email protected]. It usually takes a day or two.
myeurocrush is online now  
Old Aug 4, 2017, 4:23 am
  #1900  
 
Join Date: Jul 2013
Location: Back in Hell
Posts: 4,178
Originally Posted by Costanza1
Is 380,000 for 5 nights a good use of Hilton points?
Yes, especially considering Hilton points are very easy to earn and if you stay at a property such as this one or Conrad Maldives. If you stay at Conrad Maldives in high season, 380K is worth its weight in gold.
MaldivesFreak is offline  
Old Aug 5, 2017, 8:11 am
  #1901  
 
Join Date: Aug 2014
Location: PER
Programs: Airlines - Only in the pointy end on points, Hilton Diamond
Posts: 284
Originally Posted by drewdawg199
i don't know, all I know is we met Marco the new operations manager at the managers reception and didn't meet anyone named Thomas of the 7-8 managers that attended with Lyle.
Marco introduced himself to us this morning and gave me his card which has his title as Director of Operations.

We went to the complementary drinks in the Library last night then wandered up to Zest for dinner

Has been a great stay so far but does seem to lack the polished service of Rangali. No bad service at all it just feels just much harder to organise anything. It may just be that Aneez was fantastic and has ruined us for other resorts.
SponsorSFC is offline  
Old Aug 7, 2017, 12:14 am
  #1902  
Formerly known as hcampana
 
Join Date: May 2010
Location: AMS
Programs: Hilton Diamond
Posts: 463
Originally Posted by drewdawg199
We were invited to a nice reception at Aura Lounge with Lyle on tuesday, seemed like only 2-3 couples were in invited. The letter offering the complimentary items for the pool inconvenience was actually signed by the new operations manager, Marco, who started 4 days ago.
Nice, what time was the reception? Do you know if he does it every Tuesday? We have booked the cellar next Tuesday. I guess it would be nice to do pre drinks at the reception before hand.
myeurocrush is online now  
Old Aug 18, 2017, 2:32 am
  #1903  
 
Join Date: Aug 2006
Location: MUC
Programs: LH Sen, HH Diamond, IC RA
Posts: 313
Renovation of pool finished
We arrived at CKS today. Unfortunately the pool renovation is already finished and so no more free happy hour
I have to edit my post:
Till the end of the month there is still a free happy hour at the library from 5-6pm.
We found out by coincidence, when we were going to the normal happy hour, and nobody was there.
But apart from us only 3 other guests were at the free drink venue.Maybe all the others are not informed either?
Last edited by tom-schmitt; Aug 18, 2017 at 4:51 am
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Old Aug 18, 2017, 10:31 am
  #1904  
 
Join Date: Jul 2013
Location: Back in Hell
Posts: 4,178
How is the service there? Any different from a previous visit? That is, if you've been there before.
MaldivesFreak is offline  
Old Aug 19, 2017, 4:39 am
  #1905  
 
Join Date: Aug 2006
Location: MUC
Programs: LH Sen, HH Diamond, IC RA
Posts: 313
Service didn't change since the last time. Staff friendly, not all speak good English.
Service not comparable to Rangali, but we didn't expect that. For us it is perfectly fine.
Today even 5 couples at the free happy hour.

They have now lounge chairs from Dedon next to and in the Lounge near Zest and also the Dedon Swingrests inside the lounge.
Also at the beach they have nets hovering 2 meters above where you can lay inside (like on a boat). (Will add pictures later)
Don't know if they are new, but they didn't have it during our last visit 2-3 years ago.
Last edited by tom-schmitt; Aug 19, 2017 at 5:16 am
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