Conrad Koh Samui {THA}

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NEWS & IMPORTANT INFO
- May 15, 2013: Stefano Ruzza, formerly general manager for Hilton Manhae Golf and Spa Resort, Korea, is the new General Manager
- March 2017: Changeover in management; Stefano Ruzza has moved to, and taken over management of, Conrad Maldives Rangali Island while Lyle Lewis (of Conrad Maldives Rangali Island) has replaced Stefano here at Conrad Koh Samui
- December 2018: Lyle Lewis has retired and been replaced by Ruben Dario Gabino (previously hotel manager at Conrad Seoul) as the GM of Conrad Koh Samui.
- Jellyfish season is in October / November
- The resort was a Category 10 property and point redemption rates are 95k/night. They were 80-95k/night (either 80 or 95k, depending on season) up until around mid-2017. Here's what it used to look like (in chronological order from January through December):

Jan - Apr: 95K/N
May - Jul: 80K/N
Aug: 95K/N
Sep: 80K/N
Oct: 95K/N
Nov: 80K/N
Dec: 95K/N


HOTEL WEBSITE: http://conradhotels3.hilton.com/en/h...CI/index.html#


USEFUL REVIEWS
1. Weatherboy's review Jul 29, 2015
2. http://www.jarvismarcos.com/2016/10/conrad-koh-samui-may-2015-part-1/]Jermyn's review (Part 1)[/url], (Part 2)
3. Jermyn's Second Visit review


COMMUNICATION
- Hotel email: [email protected]
- Concierge email: [email protected]
- Reservations (Assistant Manager): Chaiyo


ROOMS
- All villas have pools
- Several villas have been recommended in this thread. All villas in the 200s and 300s seem to have unobstructed views. 100s are at sea level
- Villas mentioned with unobstructed view: 204, 206, 207, 209-218, 302, 306, 308, 311, 501-503 for 2-bedroom villas
- Villas mentioned with trees blocking the view: 202
- Direct view to the Five Islands: villas on the left side on the map, like 306-310
- General info on rooms and selection click here and advice on which is the best in the 300s click here (Courtesy of monahos)

UPGRADE POLICY
- Resort is not exempt from the upgrade policy for Golds and Diamonds like Conrad Rangali is
- As of August 2017, the standard room for redemption / points bookings is the Ocean View Waterfront villa (100s, beach level). This was previously the Ocean View villa (200s)

Conrad Koh Samui (one bedroom villas)
- If you book an Ocean View villa (200s) the next upgrade would be the Ocean View Waterfront villa (100s)
- If you book an Ocean View Waterfront (100s) the upgrade goes to the Ocean View Retreat villa (300s)
- If you book the Ocean View Retreat the next upgrade is the Conrad Royal villa however they have only one Conrad Royal so the upgrade is difficult to get as it is based on availability

Conrad Koh Samui Residences (two bedroom pool villas)
- If you book or reserve a two bedroom villa the upgrade is a three bedroom villa however, as per above, an upgrade hinges on availability and this upgrade is also difficult as they have only 1 unit at the resort


SPA / WELLNESS / SPORT
- CKS spa is very good, but also quite expensive
- Alternative 1: Elements Spa and Resort, www.elements-koh-samui.com
- Alternative 2: Carnation, they may or may not come to your villa, www.samuimassageservice.co.th. See this post and this post.
- Alternative 3: Tamarind Springs - will pick you up from hotel if you spend a minimum dollar amount. Jungle resort with (cold) natural springs, saunas and spa treatments. Great half-day excursion.
- Standard equipped Health Club
- Resort offers several complimentary activities, such as Yoga, Thai Boxing, etc


BEACH
- The beach area has completely changed from a couple of years ago. The sandy beach is bigger and there is now a nice promenade along the beach to enjoy the sunset (courtesy of Claudioplanet on TripAdvisor)
- Resort is pretty isolated and not located in a typical tourist area. Be prepared to just relax and chill at your private pool
- Hotel offers a complimentary boat trip to a nearby island where you can hang out on the beach (mixed feedback)


FOOD & BEVERAGE
Breakfast:
- Complimentary for Gold and Diamond members and half price for kids under 17. Prices follow:
--- THB1050++ if purchased when not included in the room rate
--- A la carte pricing is available. Continental is THB850++, many other items available too
--- THB600++ if breakfast is purchased together with the room as inclusion, and thus vary depending the promotion of the room package. The THB600 is one of those options

Happy Hour & Free Drinks:
--- Locations are Azure Bar & Grill (pool) 4-6PM and Main Lobby Lounge (mid-level) from 5-7PM
--- Non-alcoholic beverages are subject to the happy hour too
--- Only selected alcoholic beverages are included
- Diamond members also receive 4 drink coupons, Gold members receive 2 coupons (good at pool or mid-level hotel bar). Note: Coupons can be used throughout the day and are separate from the Happy Hour
- Free bottled water at the resort (get more at health club or call reception)
- Tips
--- Stock up on drinks at Tesco, 7-11 or other supermarket when getting to the resort (taxi or Mr. Samui will stop for you) or (when you have a rental car) during your stay
--- Due to law Tesco doesn't sell any alcohol between 2pm and 5pm (smaller supermarkets maybe aren't that strict)
--- www.samuixl.com/lotus-chaweng/index.php / www.bigc.co.th/en/stores/bigc/samui/

Restaurants:
- Several on-site restaurants, but with typical (high) resort prices (approx 2000 to 4000 Baht for a full meal)
- Several restaurant alternatives not far away from the resort (distance is not walkable, use rental car or hotel transportation)
- The Green Talay www.nuchsgreentalayrestaurant.com
- Coconut Villa Resort www.coconutvillageresort.com
- Sabeinglae http://www.sabienglae.com/ (~30 minutes)
- Bang Por Takho (~40 minutes by car)
- Fai restaurant and Bamboo Restaurant right next to Elements Spa - Five Islands Restaurant and The Island View


MAP (NOTE: Cut and paste the link into a NEW browser tab, otherwise it will likely be blocked)
- https://www.myoverseaswedding.com/wp...0314_HiRes.jpg

TOURS:
Ocean Samui have been appointed as the official tour operator for the Conrad.
Tours and pricing here: http://oceanasamui.com/conrad/

TRANSPORTATION
- Drive from the airport: approx. 45 minutes (GPS required)
- No parking fee at resort
- By taxi/cap: around THB1000-1500 Baht one-way
- Pickup by hotel: around THB3000 one-way (Quoted in March 2017 for THB1,500 one way using Hotel's Toyota Fortuner)
- Mini van from Nathon: THB200 PP to hotel through Lomprayah High Speed Ferries. Great for those arriving via ferries from Koh Phangan - Koh Tao - Chumporn - Huahin - Bangkok
- Mr. Samui, THB2200 roundtrip
- Navigo App - ride-hailing app. Prices are relatively cheap, but the drivers tend to usually be on the NE corner of the island. If you plan in advance (i.e. give them ample time to arrive at the resort) you'll be fine.

Mr Samui, [email protected],
Website: http://mrsamui.webnode.com/
THB1500 from airport to hotel including 2 hour sightseeing and stop for beverages
THB1000 from hotel to airport (quote as of May 2013) (THB1200 as of January 2014)
THB2200 R/T from/to airport (as of December 2013; January 2014)
THB2000 R/T from/to airport (July 2016)
THB3000 Day Tour of Island (6 hours); THB400 for each extra hour.
Best way to reach Mr Samui is actually not via email (email goes to his friend that helps out) but to make arrangements via his cell phone +66 89 060 6440
He uses Whatsapp on that number. Or just text him. He has an iPhone so texts are free iMessages.
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Old Jul 21, 18, 8:37 am
  #91  
 
Join Date: May 2011
Programs: HHonors Gold
Posts: 37
I have seen mentions in this thread about a Diamond wine reception at CKS. Does anybody know if this is a weekly event and if so which day of the week?
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Old Jul 23, 18, 6:40 am
  #92  
 
Join Date: Feb 2005
Location: Orange County, CA
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Posts: 491
Originally Posted by ddkrules View Post
I have seen mentions in this thread about a Diamond wine reception at CKS. Does anybody know if this is a weekly event and if so which day of the week?
That happened on Friday evening in the lounge area next to Jahn. It was very nice and happened right at sunset.
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Old Jul 24, 18, 6:06 am
  #93  
 
Join Date: Sep 2013
Location: PIT-SCE-AOO-PHL-NYC-WAS
Programs: Hilton Diamond, Alaska MVP Gold, AA Gold
Posts: 801
Still plan to stay at this property this October (hopefully little or no rain). I am curious about recent datapoints on transportation part and Mr Samui will be best option for ones who don't want to rent a car? Mr Samui still charge 2200 roundtrip?
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Old Jul 24, 18, 9:36 am
  #94  
 
Join Date: Oct 2009
Location: OMA
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Posts: 84
We used Mr Samui when we were there this past May. 2200 sounds about right.
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Old Aug 12, 18, 2:42 am
  #95  
 
Join Date: May 2005
Location: Cote d'Ivoire
Programs: OW Emerald - HH Diamond
Posts: 3,108
I am here now and the Diamond reception is supposedly two nights a week. Finance manager Jeet told me on Friday he'd see me again before leaving (he's heading to another Hilton property in Thailand).Will report back if that's the case. It was great to see Lyle and I mentioned to him how much we missed him at CR Maldives. Meanwhile, first visit here at CKS has been wonderful. Not having a car hasn't been an issue. Pretty much have lived in our pool. Views are amazing. Noise from the pier construction hasn't been an issue. Will report my room after I return.
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Old Aug 12, 18, 3:10 am
  #96  
 
Join Date: Feb 2018
Programs: Gold SPG Gold Marriott Gold HH
Posts: 10
I stayed at CKS last weekend. Iím glad I took the advice on FT and did not pay to upgrade. Our oceanfront villa had a wonderful view, and we really appreciated being able to walk to the main pool and breakfast. The pier construction was just below us. While we could see it if we peered over the edge of our pool, the noise was minimal at worst. I would not be concerned about it. I found it interesting that my husband and I were invited to the wine reception, even though we are only gold. It was a lovely way to end our stay.
The hard product at CKS is fantastic, but we definitely experienced a few service quirks. Overall, itís a property Iíd recommend to anyone (you canít beat the villa and views), but weíve had better service elsewhere in Thailand.
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Old Aug 12, 18, 5:12 am
  #97  
 
Join Date: Aug 2014
Location: PER
Programs: Airlines - Only in the pointy end on points, HHonors Diamond, SPG Preferred Plus & Marriott Silver
Posts: 275
Just got back home after 6 nights at CKS.

There were a few small changes from last year but things are mostly are the same.

Drones are now banned at the resort which is a welcome change as a couple of people were flying them last time.

They are in the process of updating the menu at Jahn which would be welcome.

There was a Manager's reception on Monday last week.

The HPC complimentary afternoon tea is now at Jahn which is an upgrade.

While the service last year was hit and miss this year it was mostly miss (the hotel was at full capacity though which probably didn't help). Individual staff are always friendly and accommodating but there always seems to be some sort of breakdown in communication to actually get things implemented.

Turn down service was erratic, one night we had them arrive at 6.20pm when we getting dressed for a dinner reservation at 7pm (not so bad but surely they knew where we would be given it was a reservation at The Cellar), another night at 9.30pm and one night at 10.20pm. For both the later times we were in bed and the last on we were asleep and woken by the bell being rung. Really seemed more like Fawlty Towers than Conrad service.

There was an incident with a drunk female guest at the spa who barged in to my wife's treatment room and pushed her while she was getting changed. The guest then ran off into the vegetation and was eventually pursued and apprehended by security.

The staff at the spa were very apologetic, however nothing about what happened to my wife was passed on to management. Apparently the guest was removed from the property but we would have expected some sort of acknowledgement of what had transpired at either the manager's reception or the next spa treatment my wife attended.

Overall it felt like standards have dropped a little bit from last year, it is still a lovely property and has a better than average food offering but the erratic service really lets it down.

Last edited by SponsorSFC; Aug 12, 18 at 5:18 am
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Old Aug 13, 18, 10:16 am
  #98  
 
Join Date: Jul 2013
Location: Back in Hell
Posts: 3,737
Thanks for the tid bits. Looking to visit this property again this or early next year but I might give it a miss since we had a large number of issues last time. How was their (wait staff) English BTW? Did you notice any improvement?

Originally Posted by SponsorSFC View Post
There was an incident with a drunk female guest at the spa who barged in to my wife's treatment room and pushed her while she was getting changed. The guest then ran off into the vegetation and was eventually pursued and apprehended by security.
Drunk ninja, eh? You'd have to be to 'run off into the vegetation' and not be taken to hospital with broken bones from falling down a few levels, LOL. Good job she was booted off the property. ^

Originally Posted by SponsorSFC View Post
Turn down service was erratic..... Really seemed more like Fawlty Towers than Conrad service.
LMAO! POTM goes to SponsorSFC! ^
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Old Aug 13, 18, 6:49 pm
  #99  
 
Join Date: Aug 2014
Location: PER
Programs: Airlines - Only in the pointy end on points, HHonors Diamond, SPG Preferred Plus & Marriott Silver
Posts: 275
Originally Posted by MaldivesFreak View Post
Thanks for the tid bits. Looking to visit this property again this or early next year but I might give it a miss since we had a large number of issues last time. How was their (wait staff) English BTW? Did you notice any improvement?


Drunk ninja, eh? You'd have to be to 'run off into the vegetation' and not be taken to hospital with broken bones from falling down a few levels, LOL. Good job she was booted off the property. ^


LMAO! POTM goes to SponsorSFC! ^
The wait staff's English on average was probably a bit better than last year. Jahn was obviously a better standard than Zest with mostly the same staff as last year. We were served by the Food and Reservations Manager Ton the one time we went to Azure who understandably was much more fluent and was good to have a chat and a joke with. Bank who we had met not long after he started last year at the Sunset Lounge happy hour was our waiter at the Cellar and his English was fantastic so were able to have a nice relaxed chat with him throughout the meal (otherwise it could be a bit awkward).

Outside of breakfast the service in the restaurants was pretty good overall (Zest good, Jahn and the Cellar fantastic) and even then nothing major went wrong. There was more small annoyances like you order a coffee and nothing appears for a while then all of a sudden two arrive in quick succession, or for example one morning we ordered off the eggs menu and we see what was in hindsight our order tour around Zest before heading back to the kitchen. When we asked about our eggs they were remade and came out hot and quickly so not too bad but these are all small things that didn't seem to happen last year.

Apparently Lyle Lewis is retiring in about 7 months. it will Be interesting if Marco Araujo is promoted or they go external. This along with the planned menu refresh may change things.

It is still a great hotel but we will probably wait for a refurb to occur before we head back as next year we are going to Europe with a stop at Rangali on the way back.

Last edited by SponsorSFC; Aug 13, 18 at 6:57 pm
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Old Aug 13, 18, 10:13 pm
  #100  
 
Join Date: May 2005
Location: Cote d'Ivoire
Programs: OW Emerald - HH Diamond
Posts: 3,108
Manager reception is again tonight (Tuesday). So Tuesday and Friday, from 18:45-19:30.

I've really enjoyed my stay. Aside from them canceling the island boat trip due to weather (questionable if that was the reason the 2nd time), it's been a great from start to finish.

I haven't once been frustrated with the English-proficiency of the staff. Their English is much better than my Thai (on that note, they've enjoyed my attempts to converse in Thai).

Long story, short - I will be returning.

Happy to help add my two cents to any questions, going forward.
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Old Aug 23, 18, 11:36 am
  #101  
606
 
Join Date: Jan 2014
Posts: 13
Can anyone recall the amount of the credit card hold for incidentals here? I've got a 5 night award stay coming up.
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Old Aug 23, 18, 11:59 am
  #102  
 
Join Date: Feb 2018
Programs: Gold SPG Gold Marriott Gold HH
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Originally Posted by 606 View Post
Can anyone recall the amount of the credit card hold for incidentals here? I've got a 5 night award stay coming up.
I want to say our hold was roughly $300 for our 3-night stay, but I could be off. The hotel is pretty responsive, if you want to email.
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Old Sep 8, 18, 3:21 pm
  #103  
 
Join Date: Aug 2015
Programs: Bonvoy Titanium Elite; Hilton Diamond
Posts: 351
Is it worth splurging and staying here for 10 nights on points? Looking at going for Christmas season..
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Old Sep 8, 18, 3:24 pm
  #104  
 
Join Date: Feb 2018
Programs: Gold SPG Gold Marriott Gold HH
Posts: 10
While my experience at CKS was great, I would definitely tire of the property with a 10-night stay. I spent 3 nights there and thought that was just right, though I met a few people spending 5-7 nights there. The property is very isolated, and there are many other wonderful beaches on Koh Samui, and other nearby islands. I would recommend splitting up the stay.
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Old Sep 8, 18, 6:57 pm
  #105  
 
Join Date: May 2005
Location: Cote d'Ivoire
Programs: OW Emerald - HH Diamond
Posts: 3,108
I wouldn't hesitate to book 10 nights. My recent stay was 7 nights and I would've loved to have 3 more.
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