Conrad Koh Samui {THA}

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Old Jul 30, 20, 2:51 am   -   Wikipost
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NEWS & IMPORTANT INFO
- May 15, 2013: Stefano Ruzza, formerly general manager for Hilton Manhae Golf and Spa Resort, Korea, became the new General Manager
- March 2017: Changeover in management; Stefano Ruzza has moved to, and taken over management of, Conrad Maldives Rangali Island while Lyle Lewis (of Conrad Maldives Rangali Island) has replaced Stefano here at Conrad Koh Samui. Note that Stefano left Conrad Rangali mid-2020
- December 2018: Lyle Lewis has retired and been replaced by Ruben Dario Gabino (previously hotel manager at Conrad Seoul) as the GM of Conrad Koh Samui
- Jellyfish season is in October / November
- The resort was a Category 10 property and point redemption rates are 95k/night. They were 80-95k/night (either 80 or 95k, depending on season) up until around mid-2017. Here's what it used to look like (in chronological order from January through December):

Jan - Apr: 95K/N
May - Jul: 80K/N
Aug: 95K/N
Sep: 80K/N
Oct: 95K/N
Nov: 80K/N
Dec: 95K/N

- As of July 2020 it looks as if the resort has reduced the number of rooms available for points bookings. See this post for more details


HOTEL WEBSITE: http://conradhotels3.hilton.com/en/h...CI/index.html#


USEFUL REVIEWS
1. Weatherboy's review Jul 29, 2015
2. http://www.jarvismarcos.com/2016/10/conrad-koh-samui-may-2015-part-1/]Jermyn's review (Part 1), (Part 2)
3. Jermyn's Second Visit review


COMMUNICATION
- Hotel email: [email protected]
- Concierge email: [email protected]
- Reservations (Assistant Manager): Chaiyo


ROOMS
- All villas have pools
- Several villas have been recommended in this thread. All villas in the 200s and 300s seem to have unobstructed views. 100s are at sea level
- Villas mentioned with unobstructed view: 204, 206, 207, 209-218, 302, 306, 308, 311, 501-503 for 2-bedroom villas
- Villas mentioned with trees blocking the view: 202
- Direct view to the Five Islands: villas on the left side on the map, like 306-310
- General info on rooms and selection click here and advice on which is the best in the 300s click here (Courtesy of monahos)

UPGRADE POLICY
- Resort is not exempt from the upgrade policy for Golds and Diamonds like Conrad Rangali is
- As of August 2017, the standard room for redemption / points bookings is the Ocean View Waterfront villa (100s, beach level). This was previously the Ocean View villa (200s)

Conrad Koh Samui (one bedroom villas)
- If you book an Ocean View villa (200s) the next upgrade would be the Ocean View Waterfront villa (100s)
- If you book an Ocean View Waterfront (100s) the upgrade goes to the Ocean View Retreat villa (300s)
- If you book the Ocean View Retreat the next upgrade is the Conrad Royal villa however they have only one Conrad Royal so the upgrade is difficult to get as it is based on availability

Conrad Koh Samui Residences (two bedroom pool villas)
- If you book or reserve a two bedroom villa the upgrade is a three bedroom villa however, as per above, an upgrade hinges on availability and this upgrade is also difficult as they have only 1 unit at the resort


SPA / WELLNESS / SPORT
- CKS spa is very good, but also quite expensive
- Alternative 1: Elements Spa and Resort, www.elements-koh-samui.com
- Alternative 2: Carnation, they may or may not come to your villa, www.samuimassageservice.co.th. See this post and this post.
- Alternative 3: Tamarind Springs - will pick you up from hotel if you spend a minimum dollar amount. Jungle resort with (cold) natural springs, saunas and spa treatments. Great half-day excursion.
- Standard equipped Health Club
- Resort offers several complimentary activities, such as Yoga, Thai Boxing, etc


BEACH
- The beach area has completely changed from a couple of years ago. The sandy beach is bigger and there is now a nice promenade along the beach to enjoy the sunset (courtesy of Claudioplanet on TripAdvisor)
- Resort is pretty isolated and not located in a typical tourist area. Be prepared to just relax and chill at your private pool
- Hotel offers a complimentary boat trip to a nearby island where you can hang out on the beach (mixed feedback)


FOOD & BEVERAGE
Breakfast:
- Complimentary for Gold and Diamond members and half price for kids under 17. Prices follow:
--- THB1050++ if purchased when not included in the room rate
--- A la carte pricing is available. Continental is THB850++, many other items available too
--- THB600++ if breakfast is purchased together with the room as inclusion, and thus vary depending the promotion of the room package. The THB600 is one of those options

Happy Hour & Free Drinks:
--- Locations are Azure Bar & Grill (pool) 4-6PM and Main Lobby Lounge (mid-level) from 5-7PM
--- Non-alcoholic beverages are subject to the happy hour too
--- Only selected alcoholic beverages are included
- Diamond members also receive 4 drink coupons, Gold members receive 2 coupons (good at pool or mid-level hotel bar). Note: Coupons can be used throughout the day and are separate from the Happy Hour
- Free bottled water at the resort (get more at health club or call reception)
- Tips
--- Stock up on drinks at Tesco, 7-11 or other supermarket when getting to the resort (taxi or Mr. Samui will stop for you) or (when you have a rental car) during your stay
--- Due to law Tesco doesn't sell any alcohol between 2pm and 5pm (smaller supermarkets maybe aren't that strict)
--- www.samuixl.com/lotus-chaweng/index.php / www.bigc.co.th/en/stores/bigc/samui/

Restaurants:
- Several on-site restaurants, but with typical (high) resort prices (approx 2000 to 4000 Baht for a full meal)
- Several restaurant alternatives not far away from the resort (distance is not walkable, use rental car or hotel transportation)
- The Green Talay www.nuchsgreentalayrestaurant.com
- Coconut Villa Resort www.coconutvillageresort.com
- Sabeinglae http://www.sabienglae.com/ (~30 minutes)
- Bang Por Takho (~40 minutes by car)
- Fai restaurant and Bamboo Restaurant right next to Elements Spa - Five Islands Restaurant and The Island View


MAP (NOTE: Cut and paste the link into a NEW browser tab, otherwise it will likely be blocked)
- https://www.myoverseaswedding.com/wp...0314_HiRes.jpg

TOURS:
Ocean Samui have been appointed as the official tour operator for the Conrad.
Tours and pricing here: http://oceanasamui.com/conrad/

TRANSPORTATION
- Drive from the airport: approx. 45 minutes (GPS required)
- No parking fee at resort
- By taxi/cap: around THB1000-1500 Baht one-way
- Pickup by hotel: around THB3000 one-way (Quoted in March 2017 for THB1,500 one way using Hotel's Toyota Fortuner)
- Mini van from Nathon: THB200 PP to hotel through Lomprayah High Speed Ferries. Great for those arriving via ferries from Koh Phangan - Koh Tao - Chumporn - Huahin - Bangkok
- Mr. Samui, THB2200 roundtrip
- Navigo App - ride-hailing app. Prices are relatively cheap, but the drivers tend to usually be on the NE corner of the island. If you plan in advance (i.e. give them ample time to arrive at the resort) you'll be fine.

Mr Samui, [email protected],
Website: http://mrsamui.webnode.com/
THB1500 from airport to hotel including 2 hour sightseeing and stop for beverages
THB1000 from hotel to airport (quote as of May 2013) (THB1200 as of January 2014)
THB2200 R/T from/to airport (as of December 2013; January 2014)
THB2000 R/T from/to airport (July 2016)
THB3000 Day Tour of Island (6 hours); THB400 for each extra hour.
Best way to reach Mr Samui is actually not via email (email goes to his friend that helps out) but to make arrangements via his cell phone +66 89 060 6440
He uses Whatsapp on that number. Or just text him. He has an iPhone so texts are free iMessages.
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Old Jun 3, 22, 9:57 am
  #556  
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I'd give the hotel a call directly - I wouldn't rule out a mistake rather than deliberate malfeasance here. Koh Samui is relatively quiet at the moment and given that all their rooms are essentially the same it makes no sense to discourage points stays unless they're at 100% which I don't believe they are even close to.
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Old Jun 3, 22, 10:52 pm
  #557  
 
Join Date: Apr 2016
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Update: according to the hotel they have now imposed a 7 night minimum on all award stays. Year round. That’s a bit absurd, and rather sleazy.

What’s the diamond desk email?

Greetings from Conrad Koh Samui.



Thank you for your email and interest to spend a holiday at Conrad. Please to inform that minimum 07 nights length of stay required for all reservation through our standard room (Tropical Pool Villa) due to a very high demand of room
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Old Jun 4, 22, 7:26 am
  #558  
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Wow their email is such a lie... how could Koh Samui out of all places have "high demand" even during the rainy/monsoon season months? Can guarantee that Koh Samui isn't as popular as the maldives where guests willingly want to spend 7 days inside their room while it pours nonstop outside. Sleazy as heck.


You can email [email protected]

Originally Posted by partsunknown View Post
Update: according to the hotel they have now imposed a 7 night minimum on all award stays. Year round. That’s a bit absurd, and rather sleazy.

What’s the diamond desk email?
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Old Jun 4, 22, 10:29 am
  #559  
 
Join Date: Apr 2016
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Originally Posted by Gertjaars View Post
Wow their email is such a lie... how could Koh Samui out of all places have "high demand" even during the rainy/monsoon season months? Can guarantee that Koh Samui isn't as popular as the maldives where guests willingly want to spend 7 days inside their room while it pours nonstop outside. Sleazy as heck.


You can email [email protected]
Absolutely, pretty sure no other property is imposing such blanket requirement with high night minimums. I sent an email and cc'd their executive desk to bring it to their attention. Can hope that its just a hotel going rogue and would be walked back on.
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Old Jun 4, 22, 6:34 pm
  #560  
 
Join Date: Oct 2008
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This is really interesting, what a clever way to block award stays especially our American friends with their certificates. This is a managed hotel, franchised properties should watch closely what they can get away with.

Premium room awards are blocked completely. Even searching for 7 nights doesn't show any. Standard awards are only loaded on the "1-BEDROOM TROPICAL ISLAND POOL VILLA" and only for at least 7 nights. You can book multiples of 5 to avail of the free night free, like 10, 15 nights.

I'm really curious how they've achieved this and puzzled why they would block premium room awards as they show at the Conrad Residences and the reimbursement is much higher.

I thought it was a brand commitment that all rooms are bookable with points, resulting in the nice examples of some rooms costing millions of points
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Old Jun 4, 22, 11:00 pm
  #561  
 
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wonder if you can book 7 days then call to reduce it to whatever length is less than that thats is suitable for you
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Old Jun 5, 22, 12:32 am
  #562  
 
Join Date: May 2022
Posts: 18
Anyone managed to get rooms for redemption in October for 7 nights seemed like the whole month of October is either full or blocked.
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Old Jun 5, 22, 11:20 am
  #563  
 
Join Date: May 2014
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Originally Posted by exmike View Post
wonder if you can book 7 days then call to reduce it to whatever length is less than that thats is suitable for you
Wondering the same thing as well.... Or would they continue enforce the restictions over the phone
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Old Jun 6, 22, 8:43 am
  #564  
 
Join Date: Oct 2017
Location: Singapore
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Seems the 7 night restriction is gone and redemptions for Tropical Island Pool Villa are open although not the same priced Sunset Pool Villa.
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Old Jun 6, 22, 9:41 am
  #565  
 
Join Date: May 2022
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Originally Posted by quant88 View Post
Seems the 7 night restriction is gone and redemptions for Tropical Island Pool Villa are open although not the same priced Sunset Pool Villa.
Thanks for the info, booking as still not showing for me after Nov 13th be it 7 nights or more
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Old Jun 6, 22, 11:40 am
  #566  
 
Join Date: May 2014
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Originally Posted by Miltani View Post
Thanks for the info, booking as still not showing for me after Nov 13th be it 7 nights or more
Looks like there is very limited reward availability. I just booked one night in Aug and went back to the same day and there were no other reward stays available.

For you stay in october, it looks pretty wide open for multiple day stays
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Old Jun 6, 22, 11:41 am
  #567  
 
Join Date: Aug 2012
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Originally Posted by quant88 View Post
Seems the 7 night restriction is gone and redemptions for Tropical Island Pool Villa are open although not the same priced Sunset Pool Villa.
Thanks for the heads-up.
Be aware of the new cancellation policy. It used to be free cancellation up to one night before. Now it is one week before.
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Old Jun 6, 22, 12:13 pm
  #568  
 
Join Date: Sep 2014
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Originally Posted by quant88 View Post
Seems the 7 night restriction is gone and redemptions for Tropical Island Pool Villa are open although not the same priced Sunset Pool Villa.
Thanks for this! I booked 2 nights in Dec 2022. Was able to apply 2 free night certs. I had one cert expiring Nov 2022 and the agent was able to extend the expiry date as well!
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Old Jun 15, 22, 5:09 am
  #569  
 
Join Date: May 2022
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Thanks for the heads up on my reservation date range. Managed to secured a 5 night stay here.

Can't wait to go diving at sail rock. Anyone engaged the appointed dive centers for this property?
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Old Jul 17, 22, 10:14 am
  #570  
 
Join Date: Oct 2017
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I recently stayed here for three nights using points/free night certificates. As a diamond I got upgraded to the ocean view villa. Overall it's definitely a nice property and a great use of free night certificates but I think I would stay at a different property next time I visit Koh Samui.

Pros:
  • Great villas with big private pools. Unlike most other resorts all the villas are pretty nice. The villa was showing some minor issues with wear and tear but in generally good condition
  • Spectacular ocean views from villas/elsewhere on the property. Ko Lounge has great sunset views.
  • Generally good food at very reasonable prices especially with the 25% discount for gold/diamond members. By the end of the trip I wished more options for lunch as only Azure is currently open for lunch. The cocktails at Ko Lounge/Zest were decent although not great and the Botanikka cafe was pretty cute with good coffee/komubucha.
Cons
  • Isolated and far from the airport
  • Beach is pretty bad. The Ritz-Carlton Koh Samui doesn't have a great beach but I thought it was considerably better than the Conrad's. We tried kayaking for a little while but the area near the hotel is very rocky and we didn't want to kayak in the open ocean so didn't have a great experience.
  • I would rate the service as good but not great for a luxury hotel and although the staff were friendly they seemed somewhat lightly staffed. Some requests required asking several times before getting a clear answer and food/cocktails often took a long to come at restaurants. The last night of our stay we got very cute bears with our names on their bathrobes although there was a typo in my name on the bear. The airport transfer at 1500 THB is definitely reasonably priced for the 50-60 minute drive although not especially professional or luxurious compared to other hotel transfers I have taken.
I think this is often the case at Hilton family hotels but the latest checkout I was offered was 12:30.
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