Conrad Koh Samui {THA}

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NEWS & IMPORTANT INFO
- May 15, 2013: Stefano Ruzza, formerly general manager for Hilton Manhae Golf and Spa Resort, Korea, is the new General Manager
- March 2017: Changeover in management; Stefano Ruzza has moved to, and taken over management of, Conrad Maldives Rangali Island while Lyle Lewis (of Conrad Maldives Rangali Island) has replaced Stefano here at Conrad Koh Samui
- December 2018: Lyle Lewis has retired and been replaced by Ruben Dario Gabino (previously hotel manager at Conrad Seoul) as the GM of Conrad Koh Samui.
- Jellyfish season is in October / November
- The resort was a Category 10 property and point redemption rates are 95k/night. They were 80-95k/night (either 80 or 95k, depending on season) up until around mid-2017. Here's what it used to look like (in chronological order from January through December):

Jan - Apr: 95K/N
May - Jul: 80K/N
Aug: 95K/N
Sep: 80K/N
Oct: 95K/N
Nov: 80K/N
Dec: 95K/N


HOTEL WEBSITE: http://conradhotels3.hilton.com/en/h...CI/index.html#


USEFUL REVIEWS
1. Weatherboy's review Jul 29, 2015
2. http://www.jarvismarcos.com/2016/10/conrad-koh-samui-may-2015-part-1/]Jermyn's review (Part 1)[/url], (Part 2)
3. Jermyn's Second Visit review


COMMUNICATION
- Hotel email: [email protected]
- Concierge email: [email protected]
- Reservations (Assistant Manager): Chaiyo


ROOMS
- All villas have pools
- Several villas have been recommended in this thread. All villas in the 200s and 300s seem to have unobstructed views. 100s are at sea level
- Villas mentioned with unobstructed view: 204, 206, 207, 209-218, 302, 306, 308, 311, 501-503 for 2-bedroom villas
- Villas mentioned with trees blocking the view: 202
- Direct view to the Five Islands: villas on the left side on the map, like 306-310
- General info on rooms and selection click here and advice on which is the best in the 300s click here (Courtesy of monahos)

UPGRADE POLICY
- Resort is not exempt from the upgrade policy for Golds and Diamonds like Conrad Rangali is
- As of August 2017, the standard room for redemption / points bookings is the Ocean View Waterfront villa (100s, beach level). This was previously the Ocean View villa (200s)

Conrad Koh Samui (one bedroom villas)
- If you book an Ocean View villa (200s) the next upgrade would be the Ocean View Waterfront villa (100s)
- If you book an Ocean View Waterfront (100s) the upgrade goes to the Ocean View Retreat villa (300s)
- If you book the Ocean View Retreat the next upgrade is the Conrad Royal villa however they have only one Conrad Royal so the upgrade is difficult to get as it is based on availability

Conrad Koh Samui Residences (two bedroom pool villas)
- If you book or reserve a two bedroom villa the upgrade is a three bedroom villa however, as per above, an upgrade hinges on availability and this upgrade is also difficult as they have only 1 unit at the resort


SPA / WELLNESS / SPORT
- CKS spa is very good, but also quite expensive
- Alternative 1: Elements Spa and Resort, www.elements-koh-samui.com
- Alternative 2: Carnation, they may or may not come to your villa, www.samuimassageservice.co.th. See this post and this post.
- Alternative 3: Tamarind Springs - will pick you up from hotel if you spend a minimum dollar amount. Jungle resort with (cold) natural springs, saunas and spa treatments. Great half-day excursion.
- Standard equipped Health Club
- Resort offers several complimentary activities, such as Yoga, Thai Boxing, etc


BEACH
- The beach area has completely changed from a couple of years ago. The sandy beach is bigger and there is now a nice promenade along the beach to enjoy the sunset (courtesy of Claudioplanet on TripAdvisor)
- Resort is pretty isolated and not located in a typical tourist area. Be prepared to just relax and chill at your private pool
- Hotel offers a complimentary boat trip to a nearby island where you can hang out on the beach (mixed feedback)


FOOD & BEVERAGE
Breakfast:
- Complimentary for Gold and Diamond members and half price for kids under 17. Prices follow:
--- THB1050++ if purchased when not included in the room rate
--- A la carte pricing is available. Continental is THB850++, many other items available too
--- THB600++ if breakfast is purchased together with the room as inclusion, and thus vary depending the promotion of the room package. The THB600 is one of those options

Happy Hour & Free Drinks:
--- Locations are Azure Bar & Grill (pool) 4-6PM and Main Lobby Lounge (mid-level) from 5-7PM
--- Non-alcoholic beverages are subject to the happy hour too
--- Only selected alcoholic beverages are included
- Diamond members also receive 4 drink coupons, Gold members receive 2 coupons (good at pool or mid-level hotel bar). Note: Coupons can be used throughout the day and are separate from the Happy Hour
- Free bottled water at the resort (get more at health club or call reception)
- Tips
--- Stock up on drinks at Tesco, 7-11 or other supermarket when getting to the resort (taxi or Mr. Samui will stop for you) or (when you have a rental car) during your stay
--- Due to law Tesco doesn't sell any alcohol between 2pm and 5pm (smaller supermarkets maybe aren't that strict)
--- www.samuixl.com/lotus-chaweng/index.php / www.bigc.co.th/en/stores/bigc/samui/

Restaurants:
- Several on-site restaurants, but with typical (high) resort prices (approx 2000 to 4000 Baht for a full meal)
- Several restaurant alternatives not far away from the resort (distance is not walkable, use rental car or hotel transportation)
- The Green Talay www.nuchsgreentalayrestaurant.com
- Coconut Villa Resort www.coconutvillageresort.com
- Sabeinglae http://www.sabienglae.com/ (~30 minutes)
- Bang Por Takho (~40 minutes by car)
- Fai restaurant and Bamboo Restaurant right next to Elements Spa - Five Islands Restaurant and The Island View


MAP (NOTE: Cut and paste the link into a NEW browser tab, otherwise it will likely be blocked)
- https://www.myoverseaswedding.com/wp...0314_HiRes.jpg

TOURS:
Ocean Samui have been appointed as the official tour operator for the Conrad.
Tours and pricing here: http://oceanasamui.com/conrad/

TRANSPORTATION
- Drive from the airport: approx. 45 minutes (GPS required)
- No parking fee at resort
- By taxi/cap: around THB1000-1500 Baht one-way
- Pickup by hotel: around THB3000 one-way (Quoted in March 2017 for THB1,500 one way using Hotel's Toyota Fortuner)
- Mini van from Nathon: THB200 PP to hotel through Lomprayah High Speed Ferries. Great for those arriving via ferries from Koh Phangan - Koh Tao - Chumporn - Huahin - Bangkok
- Mr. Samui, THB2200 roundtrip
- Navigo App - ride-hailing app. Prices are relatively cheap, but the drivers tend to usually be on the NE corner of the island. If you plan in advance (i.e. give them ample time to arrive at the resort) you'll be fine.

Mr Samui, [email protected],
Website: http://mrsamui.webnode.com/
THB1500 from airport to hotel including 2 hour sightseeing and stop for beverages
THB1000 from hotel to airport (quote as of May 2013) (THB1200 as of January 2014)
THB2200 R/T from/to airport (as of December 2013; January 2014)
THB2000 R/T from/to airport (July 2016)
THB3000 Day Tour of Island (6 hours); THB400 for each extra hour.
Best way to reach Mr Samui is actually not via email (email goes to his friend that helps out) but to make arrangements via his cell phone +66 89 060 6440
He uses Whatsapp on that number. Or just text him. He has an iPhone so texts are free iMessages.
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Old Jan 1, 19, 6:58 pm
  #151  
 
Join Date: Jan 2018
Posts: 31
Originally Posted by brokenwindow View Post
I realise that it is recommended in the wiki to visit 7-11 or have Mr Samu stop for you to pick up snacks and drinks, I would recommend instead using Tops home delivery. It's basically one of the largest grocers in Thailand and they deliver to the hotel. Delivery is 60 Baht, or if you order over 888 Baht (which is super easy to do), the delivery is free.

They have everything from beer and wine to snacks. We've ordered twice while here and the hotel receives them on your behalf and places the shopping bags in the room.

https://tops.co.th
Thanks for the heads up! This would be useful when we are there in late Feb. Btw, I clicked on the link but it does not load (assuming because I'm in the states) but did you do the order online via an app or you have to call in?

Much appreciated!
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Old Jan 1, 19, 7:25 pm
  #152  
 
Join Date: Aug 2015
Programs: Bonvoy Titanium Elite; Hilton Diamond
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Originally Posted by metcon123 View Post
Thanks for the heads up! This would be useful when we are there in late Feb. Btw, I clicked on the link but it does not load (assuming because I'm in the states) but did you do the order online via an app or you have to call in?

Much appreciated!
Updated the link, should work now ;-). It will work outside Thailand but will albeit be slightly slow :-)
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Old Jan 1, 19, 7:29 pm
  #153  
 
Join Date: Jan 2018
Posts: 31
Originally Posted by brokenwindow View Post


Updated the link, should work now ;-). It will work outside Thailand but will albeit be slightly slow :-)

Thanks!!
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Old Jan 2, 19, 4:45 am
  #154  
 
Join Date: Aug 2015
Programs: Bonvoy Titanium Elite; Hilton Diamond
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Originally Posted by rog92 View Post
You get the discount by simply showing your card in the app I think ("display card discount code"). CKS no longer participates in the program according to the new version, but I think if you enrolled in the old version they would still recognize it.
They are still participating in Hilton Dining Asia Pacific (which is the rebranded version). This was confirmed by the hotel a couple weeks ago in writing, and I am a new member of the programme and have been using my benefits here without a problem. The restaurants participating here are Zest, Azure, Jahn (so not The Cellar). Excellent value. I will make a recap after our current 10d stay of how much we saved using the Dining Asia Pacific programme. I am not sure why the Hilton Dining APAC website no longer has them listed..
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Old Jan 4, 19, 3:48 pm
  #155  
 
Join Date: Feb 2014
Posts: 49
Pabuk storm

so whatís happening at the hotel now, with the storm and everything? Media is reporting people trapped on the island, airport closed, no boats etc. Sounds very chaotic. I was thinking of going next month but not so sure now..
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Old Jan 4, 19, 5:12 pm
  #156  
 
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Originally Posted by Naboo79 View Post
so whatís happening at the hotel now, with the storm and everything? Media is reporting people trapped on the island, airport closed, no boats etc. Sounds very chaotic. I was thinking of going next month but not so sure now..
I am planning to stay at CKS next month, and I was in HK 1-2 day after Typhoon Mangkut.. All I saw is bunch of fallen trees and minor building damages despite media clamoring that it's strongest storm ever in HK's history so I think media likely to hype up.

Speak of CKS, they offer upgrade to Retreat Pool Villa (#219 - 223) at daily rate of 3561 THB. I think I'll give it a pass since everyone say room look same and it come down to better view of sea from room, which isn't too important to me. i figure I could walk to somewhere higher to get better view of sea once then be done with it.
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Old Jan 4, 19, 8:24 pm
  #157  
 
Join Date: Aug 2015
Programs: Bonvoy Titanium Elite; Hilton Diamond
Posts: 351
Originally Posted by Naboo79 View Post
so whatís happening at the hotel now, with the storm and everything? Media is reporting people trapped on the island, airport closed, no boats etc. Sounds very chaotic. I was thinking of going next month but not so sure now..
We are here right now. CKS is well protected given its location. It has however been raining heavily together with heavy winds. We were inside most of yesterday. Lots of activity during the night but nothing too crazy. It is supposed to clear out throughout the day today, and expected to be fully gone by tomorrow.

Kind of sucks though, we are on our 6th night and itís been raining 4 of them.
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Old Jan 4, 19, 8:58 pm
  #158  
 
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Originally Posted by brokenwindow View Post


We are here right now. CKS is well protected given its location. It has however been raining heavily together with heavy winds. We were inside most of yesterday. Lots of activity during the night but nothing too crazy. It is supposed to clear out throughout the day today, and expected to be fully gone by tomorrow.

Kind of sucks though, we are on our 6th night and itís been raining 4 of them.
Thanks so much for this info. For those of us booked to stay there in the next few weeks, this is reassuring, given the media coverage.
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Old Jan 5, 19, 1:19 am
  #159  
 
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brokenwindow - glad you're doing well. Been following your updates. Take care.
brokenwindow likes this.
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Old Jan 5, 19, 3:26 am
  #160  
 
Join Date: Feb 2014
Posts: 49
Originally Posted by brokenwindow View Post


We are here right now. CKS is well protected given its location. It has however been raining heavily together with heavy winds. We were inside most of yesterday. Lots of activity during the night but nothing too crazy. It is supposed to clear out throughout the day today, and expected to be fully gone by tomorrow.

Kind of sucks though, we are on our 6th night and itís been raining 4 of them.
Thanks for the info. Sorry to hear about all the rainy days. January is usually a good month, with low chances of rain.
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Old Jan 5, 19, 5:25 am
  #161  
 
Join Date: Feb 2017
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Originally Posted by brandonpkt View Post
At CKS now - really enjoying our stay, however prefer the Conrad Maldives due to the world class snorkeling. One common experience between both Conrads is the daily push at every interaction with staff for us to book a spot for dinner.

It is almost comical because they really aren’t subtle about it at all. They come up to us, say hello, then ask what our dinner plans are for the evening. Does anyone know what type of financial incentives the staff earns to make dinner bookings on behalf of guests?


Most likely they are out of friendly intentions, not financial incentives.

Last edited by NotTellYou; Jan 5, 19 at 8:02 am
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Old Jan 6, 19, 3:40 pm
  #162  
 
Join Date: May 2018
Location: Probably on a flight.
Programs: WoH Glob, HH Diamond, Bonvoy Titanium
Posts: 170
I made an error when booking a reservation here that I think is a bit confusing so I will relay the story here so nobody makes the same mistake. I am traveling to the resort at the end of this July and booked a couple of weeks ago. I looked on the website for the hotel, saw the layout of the one two and three bedroom villas, and then went to book and could only see one bedroom villas. I called hilton and asked about availability and they told me the CKS only showed availability on one bedroom villas when I wished to stay, so I went ahead and booked a one bedroom retreat for a total of 86000 baht for my three day stay on a non refundable prepaid rate. Once the booking is confirmed I was able to see I could request an upgrade to a 2 bedroom villa that I could possibly be upgraded into if there was availability when i checked in for an additional 10,000 baht per night, so I investigated a little further and discovered multi room villas need to be reserved from the CKS RESIDENCES website/code and this was confusing enough as it is, but the agent on the Hilton end also were not aware of this and there is a ton of availability for when I want to travel. The kicker is that the 2 bedroom villa would have actuallly came to a total of 82,000 baht so would have been a little cheaper had the website been a little more clear and had the agent at hilton been aware. I have contacted the Diamond desk to se if they will work with me on this, I'm not looking for a cheaper stay or any money back, but I also dont want to pay 10,000 baht per night for a "Possible upgrade" and not know what I'm getting when I check in. We will see what the response is from CKS as the diampnd desk has reached out to them for me but it is ultimately up to the hotel as its a non refundable non changeable rate.

Moral of the story is if you want a multiple bedroom villa you need to go to the CKS residences website and not the CKS website.
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Old Jan 7, 19, 11:22 am
  #163  
 
Join Date: May 2018
Location: Probably on a flight.
Programs: WoH Glob, HH Diamond, Bonvoy Titanium
Posts: 170
And just as an update, the CKS has already contacted me and said they would upgrade the room type to 2 bedroom villa, and since the 2 bedroom villa is on special now would refund 9000 baht towards resort expenses. (I never even mentioned asking about any kind of refund, just wanted to try to upgrade which hilton initially said was impossible even if I paid more)

The reservationist also said this was not the first time someone had been unable to book a multi bedroom villa.

All in all great service from the desk there and they went above and beyond what I reasonably expected as I was just hoping to be able to get a paid upgrade at a more reasonable rate than they were offering, yet they actually upgraded me and refunded the difference since the larger room is on sale.
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Old Jan 8, 19, 7:55 pm
  #164  
 
Join Date: Nov 2011
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[QUOTE=MaldivesFreak;30591866]Interesting. We've never ever had that at either property. My guess is you've made no dinner reservations previous to your arrival?


Sorry for the delay MF - been traveling; left CKS on the last day before the airport closed for the storm, so just missed out on all the rain.

We typically donít make dinner reservations prior to Conrad Maldives and did not do so prior to CKS. Three visits in total to both properties and the daily inquiry into where we are dining at night seems to be a staple at both. Very minor point though as both hotels are fantastic.
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Old Jan 10, 19, 11:36 pm
  #165  
 
Join Date: Aug 2015
Programs: Bonvoy Titanium Elite; Hilton Diamond
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Hilton Dining Asia Pacific

I'll be writing a proper review of our 10-day stay at Conrad Koh Samui and our overall experience soon, but promised to do a write-up on our saving using the Hilton Dining Asia Pacific / Hilton Premium Club programme.

We paid 8000 THB for the membership which we bought directly on the website with credentials immediately sent via email, and where all the certificates were immediately available via the app.

At Conrad Koh Samui, the following restaurants are participating in the dining benefit: Jahn, Zest, Azure. In other words, basically all F&B outlets at the hotel, beyond The Cellar (8-seat restaurant, which we never tried).

We used the following vouchers during our stay:
Buy 1, Get 1 Free Spa Treatment - For us, a value of 6500 THB (body scrub + massage for 2 pax)
Set Lunch for 2 - Three-course lunch, with a value of ~2000 THB
Set Dinner for 2 - Three-course lunch, with a value of ~2000 THB
Complimentary bottle of house wine - Saving of 2500 THB
50% off a bottle of wine/spirit - Saving of 1300 THB

We also of course had meals most days at Zest, Jahn or Azure. I saved all our receipts just to be able to write this report, and overall we saved 12800 THB on the meals we had throughout our stay using the Hilton Dining Asia Pacific discounts.

Total value we were able to derive during our stay was in other words: 27100 THB (discounts received) - 8000 THB (payment for the programme) = 19100 THB savings.

Worth noting here is that we still have multiple of the certificates left, like: 1 free night at one of the Thai properties excluding Conrad Koh Samui (I value stay at Conrad Bangkok at 4k THB nett); afternoon tea; room discounts.

Overall I'm super happy with the programme and it was very easy to use it while staying at the hotel.
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