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Conrad Maldives Rangali Island {MDV}

Conrad Maldives Rangali Island {MDV}

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Old Apr 11, 21, 6:19 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: MaldivesFreak
Wiki Link
:-: Welcome to the Conrad Maldives Wiki! :-:

Notes: All prices are in US Dollars

To jump to the year in which you would like to search, please click on the desired year:

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
2017 2018 2019 2020 2021


Seasonal Information
From least to most expensive:
• Low Season: 12 May - 31 July
• Shoulder Season: 1 Aug - 30 Sep
• High Season: 9 Jan - 11 May / 1 Oct - 25 Dec
• Festive Season: 26 Dec - 8 Jan

In chronological order (1 Jan - 31 Dec):
• Festive Season: 1 Jan - 8 Jan
• High Season: 9 Jan - 11 May
• Low Season: 12 May - 31 July
• Shoulder Season: 1 Aug - 30 Sep
• High Season: 1 Oct - 25 Dec
• Festive Season: 26 Dec - 31 Dec

Note: There is a 5-day minimum stay requirement for Festive Season

Staying for Free
Points:
Property used to be Category 10 (before the category system was discontinued in March 2017): 95,000* HHonors points per night with no 'low' season reduced pricing, or
Fifth Night Free: 380,000 HHonors points per 5 nights (76,000/night), or
* See this post for exact figures for redemption stays over 5 nights using 5th Night Free. Hint: They are slightly less than 95,000!

Kids on award stays: Standard award occupancy is 2 Adults, e
xtra child (14 years (changed from 12 years in April 2021)) room supplement rate is USD 150++ per child night, but under 12 child only has to pay green tax USD 6 per child per night. Beach villa fits 2 Adults and 2 kids

Certificates & Gift Cards:
• 2 Free weekend nights from Citi HHonors Reserve CC sign up bonus ($2,500 in 4 months; Partner can open separate card for 2 additional nights). See this post for specific info about conditions and restrictions for these certificates and for tips on using Weekend Certificates see this post
• Amex certificates earned on the Aspire or Ascend can be used at Conrad Rangali
• American Express Hilton Gift Cards can now be used at this resort. See here for specifics

Earning Points at the Resort - What Doesn't Qualify
Please note that any charges on third party services will be ineligible for points, e.g:
• Seaplane Transfer*
• Water Sports
• Dive Centre
• Spherique Boutique, Island Breeze or any other shops*
• Service Charge
• T-GST (Tourism Goods & Service Tax) and Green Tax (both government levied)
* The above mentioned outlets/services are third party and are not run by Conrad Maldives, therefore any purchases or expenses for items or services rendered will not be eligible for HHonors points
Deposit on Award Bookings
• If you get an email telling you there will be a large deposit required for your award stay, do not worry. It is not charged, most likely a IT glitch

Tax Information
• 10% Service Charge (levied by resort)
• 12% T-GST (Tourist Goods & Services Tax, levied by the Maldivian government, current as of Oct 1, 2014)
• Total tax is 23.2%, not 22% as one would think. Example; $100 + 10% = $110, then add 12% on to $110 for a total of $123.20
• • Tip: To work out prices before the 23.2% taxes, multiply by 0.81169, i.e; 123.2 * 0.81169 = 100
• A new Green Tax of $6pp/pn (levied by the Maldivian government) has been introduced starting from 1 November 2015. Points/Redemption bookings are exempt from the tax for up to two guests per room
Note: The $8pp/pn Bed Tax (previously levied by the Maldivian government) was abolished on Dec 1, 2014

Resort Information / F&B / Spa / Activities
• Three islands make up Conrad Rangali with two being available for guests; Rangalifinolhu (main island) and Rangali Island (smaller island), while the third island houses staff quarters, power generators, etc. This third island, AKA 'the staff island', is off-limits to guests
• Breakfast can be had at either Atoll Market (on Rangalifinolhu, open 7AM til 10:30AM*) or Vilu on Rangali Island (open 7AM til 10:30AM*). Breakfast on New Years Day is open until midday at both locations
* As of the beginning of 2018, both Atoll Market and Vilu now close half an hour earlier than before (previous closing time was 11AM)
• See this post for policy on kids eating for free at the resort
• The resort has two pools. Hours for both the Main Pool (located on Rangalifinolhu) and the Quiet Zone Pool (adults only and located on Rangali Island) are 9AM until 6PM daily
The resort has two spas:
• A large spa positioned over the water at the northern tip of the main island (opposite Mandhoo spa restaurant) called the Spa Retreat. Click here for the Spa Retreat Pricelist
• A smaller, 4-room spa off the smaller island called the Over Water Spa. Click here for the Over Water Spa Pricelist
Click here to visit the resort's website for more information
• Check-in time: 2PM, guaranteed early check-in can be arranged at the rate of one night's stay prior to arrival
• Check-out time: 12 Noon, guaranteed late check-out can be arranged by booking an additional night's stay

Travel & Safety Information
• For the Novel Coronavirus (COVID-19) situation see the following posts and information:
> The Maldives government's regularly updated Coronoa Virus webpage for travellers:
https://covid19.health.gov.mv/en/
> To go directly to the government's FAQ for visiting the Maldives, click here
> This web page for constant updates (use world map to navigate to the Maldives)
> For PCR tests while at the resort see this post
> Srilankan Airlines has a flight UL 101 Colombo-MLE, every Wednesday, Thursday & Sunday. They are flying now - and apparently tickets are available in the system for July/August.
> For information on new hygiene rules and regulations and how this will be implemented around the resort, see this post and the post below it. The posts also go into great detail regarding F&B and how food is prepared and served.


• The Maldives is listed in Category 1 (the highest category) on the WHO Zika virus classification table. However, don't let that scare you because as of April 13, 2017 there has only been one confirmed case of Zika in the Maldives
• Click here for information related to the single Zika infection in the Maldives (reported in January of that year)
• See this post for information about the stringent pest control implemented at Rangali


Transfers To and From Resort
How: Conrad Maldives is 90km Southwest of Velana International Airport [MLE] (also known as Malé International Airport, previously known as Ibrahim Nasir International Airport) and can be reached in three ways; by seaplane, by a domestic flight followed by a speedboat trip or by private yacht. Please note that all of these transfer options are charged and will be added to your room bill

Time Info (to the resort):
• Guests arriving in Malé on an international flight between 06.00 and 16.00 will transfer to Conrad Maldives by seaplane
• Because seaplanes can only fly during daylight hours, guests arriving in Malé on an international flight between 16.00 and 22.00 will transfer • • • Maldives by domestic flight and speedboat
• Guests arriving in Malé on an international flight after 22.00 will require overnight accommodation in Malé and a seaplane transfer will be arranged for them the following morning. The resort can book a hotel for you if requested and add the charges to your room bill at Conrad Maldives. (See the bottom of the wiki for recommended hotels in Malé and ones the resort can book for you)

Time Info (from the resort):
• Guests departing Malé on an international flight before 09.00 will be transferred from the resort to Malé the previous afternoon and will require overnight accommodation in Malé. This can be booked by the hotel for you and added to your room bill charges at Conrad Maldives

Seaplane Transfer Specifics:
• See this post for detailed information & FAQ on the seaplane schedule, when and how you will be informed of the departure time, etc (Courtesy of MaldivesFreak)
• Speedboat + domestic flight option for departure only (i.e; if you arrived by seaplane or private boat and want to go back by speedboat and domestic flight) must be requested / arranged prior to arrival at the resort
• Link to the Seaplane Transfer PDF on Conrad's website is here
• The seaplane company promises the resort to transfer all guests within 2 hours of arrival at the seaplane terminal and so waiting time usually doesn't exceed 2 hours
• For IROP(Irregular Operation) issues, see this post

• Interested in some music for the seaplane flight? Check out this playlist. Feedback welcome! (Courtesy of MaldivesFreak)

Seaplane Cost: $590 ($526 + T-GST) round trip per head. Children aged between 2 and 11 receive a 50% discount
Note: Cost was $560 ($500 + T-GST) up until October 2018
Seaplane Luggage: 25kg per person + 5kg of hand luggage. Limit of 32kg per piece of luggage. Excess baggage charged at $5.00 + T-GST per kg

Private Yacht Transfer Specifics:
• This is a luxury cruise transfer that can be arranged for up to 15 guests on one of the resort's yachts
• The transfer takes approximately three hours and cruises from Malé through the atolls directly to Rangali Island
• Price is approximately $3000 - $3500 plus taxes (service fee and T-GST)

Privately arranged transfers from other resorts:
• From St. Regis Vommuli to Conrad Rangali: See this post
• Carrier's website: VZ Maldives


Airport & Lounge Information
Official Velana Airport Website. Here you can find info on facilities and services such as luggage storage
• Conrad Booth at Malé International Airport: Booth #19, located outside (north of) the main entrance and next to the seaplane check-in counter
• Private Conrad lounge is available while waiting for seaplane (until 17.00). Free of charge and includes a 10-minute massage upon arrival (time permitting)
• Open until 10PM daily. For use upon departure from resort and before your flight from Velana International Airport. Airport transfer and check-in service is standard. Refreshments, TV, WiFi, snacks and a simple dinner meal is served - 3 courses, made to order. A couple of choices are available for each course. Check out this post for the menu. Also included is the use of shower facilities. Price is $55++ per adult. @27.50++ for children under 14 (changed from 12 years in April 2021). Infants below 2yrs are free of charge
Prices and info for old lounge packages are below. Note that these options have been discontinued.
* Conrad Lounge Package: $50++ per adult / $25++ per child under 14 (changed from 12 years in April 2021). Dinner is not served and drinks are limited to 2 each
* Deluxe Conrad Lounge Package: $85++ per adult / $42.50++ per child under 14 (changed from 12 years in April 2021). Dinner provided


Villa Types and Abbreviations used in this thread (listed in order from most basic to most luxurious)

-- BVs (Beach Villas) --
BV (Beach Villa) (see this post for new occupancy rules for newly renovated BVs) (Courtesy of MaldivesFreak)
DBV (Deluxe Beach Villa)
2B-DBV (Two Bedroom Deluxe Beach Villa)
JBS (Junior Beach Suite)
BS (Beach Suite)

Note: All DBVs were renovated Dec 2018 - Nov 2019 and some had a second bedroom added where the outdoor bath was located

-- OWVs (Over Water Villas) --
WV (Water Villa)
SWV (Superior Water Villa)
DWV (Deluxe Water Villa)
GWV Grand Water Villa
GWV+P (Grand Water Villa w/Pool)
2B-GWV (Two Bedroom Grand Water Villa)
2B-GWV+P (Two Bedroom Grand Water Villa w/Pool)
PWV (Premier Water Villa)
PWS (Premier Water Suite (the two Premier Water Villas booked as a single unit))
SunWV (Sunset Water Villa)

Note: RWVs & FWVs (Retreat Water Villas (14 villas in total) & Family Water Villas(7 villas in total, the two spa beds were removed from the second room and replaced with two single beds) were renovated Oct-Dec 2019 and some had pools added. All of these villas were formerly known as Spa Water Villas back in the early 2000s

-- UWS (Under Water Suite, AKA: The Muraka) --
* Opened November, 2018. See Unique Accommodations, Attractions & Activities section below for more info

The Muraka Rates & Occupancy Info:
02 Feb – 28 Mar 2021 USD 15,555
29 Mar – 09 Apr 2021 USD 18,888
10 Apr – 17 Apr 2021 USD 15,555
18 Apr – 11 May 2021 USD 9,999
12 May – 13 May 2021 USD 15,555
14 May – 18 Jul 2021 USD 9,999
19 Jul – 23 Jul 2021 USD 15,555
24 Jul – 30 Sep 2021 USD 9,999
01 Oct – 20 Dec 2021 USD 18,888
21 Dec 2021 – 6 Jan 2022 USD 27,777

Additional adult: USD 116.88
Additional child: 0
Max occupancy: 6 adults and 3 children under 14


Floor Plans: Link
Note: If this link is no longer active, send a PM to me (MaldivesFreak) and I'll send them to you

360° Tours of the Resort and Rooms
Conrad Maldives @ 360Tourist
Conrad Maldives @ Gecko Digital

Villa Numbering: Please see this post (Courtesy of MaldivesFreak)

Upgrades
Resort is exempted from free upgrade policy. Paid upgrades may be available. Prices for upgrades vary according to time of travel and prevailing rates. Upgrade prices below are confirmed, i.e; offered directly by resort, listed by year (from 2016 til present), give a range from lowest to highest unless otherwise specified and are subject to 10% service charge and prevailing T-GST rate. Note that cash upgrades, when paid in advance, are refundable up until a month prior to arrival.
• Key: NDA = No data available
• Tip: See this post for guidelines on paying for upgrades (Courtesy of MaldivesFreak)


***** 2022 Figures *****

High & Festive Seasons (01 Oct through 11 May):
Beach Villa to Deluxe Beach Villa - NDA
Beach Villa to 2 Bedroom Deluxe Beach Villa - NDA
Beach Villa to Superior Water Villa - NDA
Beach Villa to Deluxe Water Villa - NDA
Beach Villa to Grand Water Villa (Retreat Water Villa) with Jacuzzi - NDA
Beach Villa to Grand Water Villa (Retreat Water Villa) with Pool - NDA
Beach Villa to 2 Bedroom Grand Water Villa (Retreat Water Villa) - NDA
Beach Villa to Premier Water Villa - NDA
Beach Villa to Sunset Water Villa - NDA

Water Villa to Superior Water Villa - USD 296
Water Villa to Deluxe Beach Villa - USD 291
Water Villa to 2 Bedroom Deluxe Beach Villa - NDA
Water Villa to Grand Water Villa (Retreat Water Villa) with Jacuzzi - USD 441
Water Villa to Grand Water Villa (Retreat Water Villa) with Pool - USD 546
Water Villa to 2 Bedroom Grand Water Villa (Retreat Water Villa) - NDA
Water Villa to Deluxe Water Villa - USD 366
Water Villa to Family Water Villa - NDA
Water Villa to Premier Water Villa - NDA
Water Villa to Sunset Water Villa - NDA

Low & Shoulder Seasons (12 May through 30 Sep):
Water Villa to Superior Water Villa - NDA
Water Villa to Deluxe Beach Villa - NDA
Water Villa to 2 Bedroom Deluxe Beach Villa - NDA
Water Villa to Grand Water Villa (Retreat Water Villa) with Jacuzzi - NDA
Water Villa to Grand Water Villa (Retreat Water Villa) with Pool - NDA
Water Villa to 2 Bedroom Grand Water Villa (Retreat Water Villa) - NDA
Water Villa to Deluxe Water Villa - NDA
Water Villa to Beach Suite - NDA
Water Villa to Premier Water Villa - NDA
Water Villa to Sunset Water Villa - NDA


***** 2021 Figures *****

High & Festive Seasons (01 Oct through 11 May):
Beach Villa to Deluxe Beach Villa - USD 294 - 380
Beach Villa to 2 Bedroom Deluxe Beach Villa - USD 534
Beach Villa to Superior Water Villa - USD 218 - 490
Beach Villa to Deluxe Water Villa - USD 595 - 634
Beach Villa to Grand Water Villa (Retreat Water Villa) with Jacuzzi - USD 417 - 665
Beach Villa to Grand Water Villa (Retreat Water Villa) with Pool - USD 510 - 770
Beach Villa to 2 Bedroom Grand Water Villa (Retreat Water Villa) - USD 770
Beach Villa to Premier Water Villa - NDA

Water Villa to Superior Water Villa - USD 40 - 75
Water Villa to Deluxe Beach Villa - USD 80 - 150
Water Villa to 2 Bedroom Deluxe Beach Villa - USD 490
Water Villa to Grand Water Villa (Retreat Water Villa) with Jacuzzi - USD 210 - 500
Water Villa to Grand Water Villa (Retreat Water Villa) with Pool - USD 294 - 675
Water Villa to Deluxe Water Villa - USD 284 - 950*
Water Villa to Family Water Villa - NDA
Water Villa to Premier Water Villa - NDA
Water Villa to Sunset Water Villa - USD 3174 - 3626
* Probably due to there only being one or two left

Low & Shoulder Seasons (12 May through 30 Sep):
Water Villa to Superior Water Villa - NDA
Water Villa to Deluxe Beach Villa - NDA
Water Villa to Grand Water Villa (Retreat Water Villa) with Jacuzzi - NDA
Water Villa to Grand Water Villa (Retreat Water Villa) with Pool - NDA
Water Villa to Deluxe Water Villa - NDA
Water Villa to Beach Suite - NDA
Water Villa to Premier Water Villa - NDA
Water Villa to Sunset Water Villa - NDA


***** 2020 Figures *****

High & Festive Seasons (01 Oct through 11 May):
Beach Villa to Deluxe Beach Villa - USD 412 - 479
Beach Villa to Superior Water Villa - USD 338 - 479
Beach Villa to Deluxe Water Villa - USD 742
Beach Villa to Retreat Water Villa / Grand Water Villa - USD 536 - 576
Beach Villa to Premier Water Villa - NDA

Water Villa to Superior Water Villa - USD 42 - 90
Water Villa to Deluxe Beach Villa - USD 91 - 150
Water Villa to Grand Water Villa (Retreat Water Villa) with Jacuzzi - USD 209 - 300
Water Villa to Grand Water Villa (Retreat Water Villa) with Pool - USD 293 - 400
Water Villa to Deluxe Water Villa - USD 284 - 538
Water Villa to Family Water Villa - NDA
Water Villa to Premier Water Villa - USD 875 - 2380
Water Villa to Sunset Water Villa - NDA

Low & Shoulder Seasons (12 May through 30 Sep):
Water Villa to Superior Water Villa - USD 130
Water Villa to Deluxe Beach Villa - USD 130
Water Villa to Retreat Water Villa / Grand Water Villa - USD 280
Water Villa to Deluxe Water Villa - NDA
Water Villa to Beach Suite - NDA
Water Villa to Premier Water Villa - NDA
Water Villa to Sunset Water Villa - NDA


***** 2019 Figures *****

High & Festive Seasons (01 Oct through 11 May):
Beach Villa to Deluxe Beach Villa - USD 350 - 475
Beach Villa to Superior Water Villa - USD 74 - 375
Beach Villa to Deluxe Water Villa - USD 474 - 775
Beach Villa to Retreat Water Villa - USD 589
Beach Villa to Premier Water Villa - USD 1449

Water Villa to Superior Water Villa - USD 35 - 100*
Water Villa to Deluxe Beach Villa - USD 87 - 217*
Water Villa to Retreat Water Villa - USD 158 - 295
Water Villa to Deluxe Water Villa - USD 275 - 588
Water Villa to Family Water Villa - USD 649 - 880
Water Villa to Premier Water Villa - USD 900 - 2467
Water Villa to Sunset Water Villa - USD 1505 - 3200
* With the exception of USD 264.50 for the SWV and USD 288 for the DBV mentioned in this post. See this post for probable reasons for such high rates

Low & Shoulder Seasons (12 May through 30 Sep):
Water Villa to Superior Water Villa - USD 76 - 144
Water Villa to Deluxe Beach Villa - USD 90 - 117
Water Villa to Retreat Water Villa - USD 164 - 275
Water Villa to Deluxe Water Villa - USD 200 - 310
Water Villa to Beach Suite - USD 1700
Water Villa to Premier Water Villa - USD 807 - 1,248
Water Villa to Sunset Water Villa - USD 2300


***** 2018 Figures *****

Low & Shoulder Seasons (12 May through 30 Sep):
Beach Villa to Water Villa - USD 270 - 294
Beach Villa to Deluxe Beach Villa - USD 350 - 375
Beach Villa to Superior Water Villa - USD 210 - 367
Beach Villa to Retreat Water Villa - 550 - 800
Beach Villa to Family Water Villa - NDA
Beach Villa to Deluxe Water Villa - USD 735
Beach Villa to Premier Water Villa / Premier Water Suite - NDA
Beach Villa to Beach Suite / Junior Beach Suite - NDA
Beach Villa to Sunset Water Villa - NDA
Superior Water Villa to Deluxe Water Villa - NDA
Superior Water Villa to Premier Water Villa - NDA

Water Villa to Deluxe Beach Villa - USD 135 - 162
Water Villa to Superior Water Villa - USD 90 - 127
Water Villa to Retreat Water Villa - USD 175 - 280
Water Villa to Deluxe Water Villa - USD 273 - 455
Water Villa to Premier Water Villa - USD 765 - 985

High & Festive Seasons (01 Oct through 11 May):
Beach Villa to Water Villa - USD 288 - 294
Beach Villa to Deluxe Beach Villa - USD 300 - 367*
Beach Villa to Superior Water Villa - USD 210 - 367
Beach Villa to Retreat Water Villa - USD 368 - 588
Beach Villa to Family Water Villa - 880
Beach Villa to Deluxe Water Villa - USD 720 - 735
Beach Villa to Premier Water Villa / Premier Water Suite - NDA
Beach Villa to Beach Suite / Junior Beach Suite - USD 7,452* / NDA
Beach Villa to Sunset Water Villa - NDA
Superior Water Villa to Deluxe Water Villa - NDA
Superior Water Villa to Premier Water Villa - NDA

Water Villa to Deluxe Beach Villa - USD 80 - 551
Water Villa to Superior Water Villa - USD 76 - 130
Water Villa to Retreat Water Villa - USD 240 - 992
Water Villa to Deluxe Water Villa - USD 395 - 1654
Water Villa to Premier Water Villa - USD 3528

* With the exception of USD 667 for the DBV mentioned in this post. See this post for probable reasons for such high rate


***** 2017 Figures *****

Low & Shoulder Seasons (12 May through 30 Sep):
Beach Villa to Water Villa: USD 105* - 200
Beach Villa to Deluxe Beach Villa: USD 137 - 275
Beach Villa to Superior Water Villa: USD 147 - 210
Beach Villa to Retreat Water Villa: USD 258 - 475
Beach Villa to Family Water Villa: USD 600** - 1001
Beach Villa to Deluxe Water Villa: USD 315** *** - 420
Beach Villa to Premier Water Villa / Premier Water Suite: USD 800 - 1000 (lowest price seen so far for Premier Water Villa)
Beach Villa to Beach Suite / Junior Beach Suite: USD 1,190 (lowest price seen so far for Jr Beach Suite) Note: Link is to standard Beach Suite, not Jr Suite
Beach Villa to Sunset Water Villa: USD 2,380 (lowest price seen so far)

High & Festive Seasons (01 Oct through 11 May):
Beach Villa to Water Villa - USD 280* - 375
Beach Villa to Deluxe Beach Villa - USD 280** - 375
Beach Villa to Superior Water Villa - USD 300*** - 562
Beach Villa to Retreat Water Villa - USD 500 / 550**** - 712
Beach Villa to Family Water Villa - USD 980
Beach Villa to Deluxe Water Villa - USD 650 / 700***** - 900
Beach Villa to Premier Water Villa / Premier Water Suite - USD 1400****** - 1600 / NDA
Beach Villa to Sunset Water Villa - USD 3500
Superior Water Villa to Deluxe Water Villa - USD 187 - 250
Superior Water Villa to Premier Water Villa - USD 787 - 1050


***** 2016 Figures *****

High & Festive Seasons:
Beach Villa to Water Villa - USD 400
Beach Villa to Deluxe Beach Villa - USD 540
Beach Villa to Superior Water Villa - USD 500
Beach Villa to Retreat Water Villa - USD 810
Beach Villa to Deluxe Water Villa - USD 1015
Beach Villa to Premier Water Villa / Premier Water Suite - USD 938 - 1250


Villa Selection: Beach Villas
Advice on Villa Selection (Courtesy of pineapple_09)
More advice on Villa Selection (Courtesy of jphripjah)

"Request the 200 number beach villas (sunrise/reef side) vs 100 villas (sunset/lagoon side) - Worst case, try to get upper 100’s as low 100’s are noisy" -johndeere19
Possible downsides of low 200's - see post 4198

Villa Selection: Water Villas (standard/basic water villa category)
Advice on WV Villa Selection (Courtesy of MaldivesFreak)

Villa Selection: Superior Water Villas
See the SWVs with the best and worst views post (Courtesy of MaldivesFreak)

Villa Selection: Grand Water Villas (formerly Retreat Water Villas, and Spa Water Villas before that)
Advice on GWV Villa Selection (Courtesy of MaldivesFreak)

Note: You are free to request specific villas, but the property will not be able to confirm them 100% due to operational intricacies. Can't hurt to ask and many have had success

Beach Erosion
See this post for photos and information about sand erosion due to seasonal tides and dredging to replace the lost sand (Courtesy of MaldivesFreak)

Lagoon Water Depth Information
See this post for information about how deep the surrounding water is for the resort's water villas (Courtesy of MaldivesFreak)

Snorkelling & Whale Shark Snorkelling
See this 2018 post for detailed information about snorkelling at Rangali and the neighbouring Mirihi resort's reef (Courtesy of Splotly)
See this post for detailed information on theWhale Shark Snokelling excursion

Gold and Diamond Benefits:
NOTE: THIS PART OF THE WIKI IS 100% UP-TO-DATE. THE HILTON / CONRAD WEBSITE IS NOT UP-TO-DATE (and has not been for years)! Please read carefully before posting questions in this thread about Gold and Diamond Benefits! Thank you!

Free Breakfast. Available at both Atoll and Vilu restaurants for two guests per room. Breakfast can be provided in room and incurs a tray/delivery charge of $18++
Afternoon Tea: Every day from 3:30-4:30PM at Mandhoo. Offerings include tea, biscuits & cookies, cakes, scones and rolls. Complimentary for Gold and Diamond members, special repeater guests and special guests of the GM. On the odd occasion held at Vilu Bar if there are a large number of guests attending.
Note: Originally held at Mandhoo from 4-5PM then changed location and time to Vilu Bar, then Rangali Bar from 4-5PM from around September 2018 to mid May 2019. Cancelled as an event in November 2019.
• Happy Hour at Vilu Bar: Every day from 4:30-5-30PM. Free drinks and mocktails/fruit juice/water. Canapes served. Everyone welcome to attend but free only for Hilton Gold and Diamond members
Notes: Used to be from 5-6PM (from around September 2018 to mid May 2019 when it and Afternoon Tea was combined into a single event). Used to also be free for non-Gold / Diamond guests who were staying on Rangali Island (smaller island with water villas only). This benefit for these particular guests was discontinued late 2016 / early 2017
• 20% of your lunch bill at Mandhoo and Ufaa. Applies to all Hhonors members. See this post for exact details
• One bottle of wine upon arrival for Golds / One bottle of sparkling wine upon arrival for Diamonds
• Fruit Basket with Chocolate (which all guests receive in villa upon check-in) is refilled daily only for some guests. Note that the fruit is refilled but not the chocolate
• As a Diamond benefit you receive an additional 15 minutes to any single spa treatment (treatment has to be 1 hour or longer)
Note: Previous benefit of Spa Discount Card (giving $25 off any treatment) was discontinued around early 2017
• Free and full use of the Conrad Lounge (see Airport & Lounge Information above) on departure is no longer given to Diamond members (as of end 2017)

Benefits For All Guests
• Happy Hour @ Rangali Bar and The Quiet Zone: Every day from 5-7PM. Half-priced drinks and mocktails/fruit juice/water. The discount does not apply to wine. Everyone welcome

Benefits For Honeymooners
• Congratulations Dinner: A complimentary 3-course meal for newly weds. Currently held at Vilu (previously held at Mandhoo until mid 2019, then Sunset Grill for a short time). Drinks not included. Must present marriage certificate not older than 1 year to qualify

Planning Your Stay - General
• If you are thinking of taking a drone, please see this post regarding the resort's drone policy
Conrad Holiday Schedule Planner (PDF)
Conrad Maldives Excursions (PDF, Mar 2015)
Conrad Maldives Excursions (PDF, Jan 2017, external link provided by anon FT member)
• See this post for information about the wedding photo shoot service
• If visiting during Easter, see this post for an example of the special events held (2021 Easter Planner). Note: If the above link is broken, see this post
* For the resort's publications (festival planners, special events, brochures etc), check out their Issuu page
• If you are wishing to split your redemption stay between Over Water Villa & Beach Villa, contact the hotel directly to split the stay between the two room types. The reservations team will be more than happy to accommodate the request

Planning Your Stay - F&B / Dining
Restaurant Menus
• Not sure of which restaurants to dine at, when they are open and which tables are in the best locations and have the best views? See this post for an example of a dining plan and other useful tips (Courtesy of MaldivesFreak)
• See this post for info on HB (Half Board) and FB (Full Board) packages
• See this post for info on the now compulsory New Years Eve Gala Fee
Restaurant Reviews (TripAdvisor UK):
> Ithaa Undersea Restaurant
> Sunset Grill
> Mandhoo Spa Restaurant
> Vilu Restaurant and Bar
> The Quiet Zone
> Rangali Bar

Planning Your Stay - Kid's Club Info
Current Majaa Kids Club Activities
Majaa Kids Club Activities (PDF, 2013)
External Site Review of Majaa (Scroll down to Conrad Maldives Rangali Island)
• In-villa babysitting service available for USD $20++ per child per hour

Unique Accommodations, Attractions & Activities
• The Muraka: An underwater suite constructed in Singapore, shipped to the resort and opened November 2018. Click here for Conrad's webpages dedicated to the suite and for discussion about it here on this thread you can read the posts starting here
See this post for pics of the interior (Courtesy of woodstok)
• Ithaa Undersea Restaurant: World's first and only all-glass undersea restaurant. As of mid / late 2017 there is a breakfast option from 7:00AM to 11:00AM (see this post for more). Cocktail hour is from 11:00AM to 12:00PM. Lunch is from 12:00PM - 2:00PM (& second session from 2:30PM - 4:30PM if in high demand) and dinner from 6:30PM - 9:30PM daily
- Click here to see the Breakfast Menu
Watersports (PDF)
Water Sports Info
> Standup paddleboards are now free of charge
> All snorkelling equipment can be rented free of charge at the Dive Centre for the duration of your stay (mask, snorkel, fins, bag)
> Lifevests are available free of charge at the watersports center, but have to be returned each evening before 6PM
• The resort has a Jetpack. Some pics of the X-Jetpack in action: Pic 1 Pic 2
There is no age limit but for under 12s it's difficult to control as the control arms are long and the pack would be a little big for them. Price is USD225++ per person, per 45mins (includes flying lesson)
• The Water Sports Centre's new addition is a Jetblade! Price is the same as the Jetpack and apparently much easier to ride. Suitable for all ages. Click here for a pic of the Jetblade in action
Link to the X-Jetpack website where you can find technical info about both the Jetpack and Jetblade: http://www.x-jetpacks.com/
• Mini Submarine: Unfortunately it has been out of action since 2013 and there is no forseeable resumption of service

Ocean Dive Centre
Diving Information (PDF, 2020)
Diving Information (PDF, 2017)
• See this post for info on an orientation dive if you need one

Resort Maps
Individual island maps (showing DBV pool size and OWV deck orientations)(Courtesy of goliath)
Old Map (Pre-3rd Island)
Old Map (Resort's website) (December 2014, PDF)
New Map (Resort's website)
Aerial view - Standard Map (Google Maps)
Aerial view - Satellite (Google Maps)
House Reef (Rangalifinolhu Island) Snorkelling Map (Courtesy of ScubaRoo)

Resort on TripAdvisor (UK)
The Resort

Professional Reviews & Trip Reports
Conrad Rangali Maldives (November 2, 2015. Author's FT nick: ScubaRoo)
First Class Apartments to the Maldives (April 2016. Author's FT nick: Jermyn)
Barry Lincoln's Summer 2016 Venice and Maldives Trip (August, 2016. Author's FT nick: BarryLincoln)
Conrad Rangali Maldives (Easter 2016. Author's FT nick: diningdecadence)
Conrad Maldives Revisited (February 2017. Author's FT nick: ScubaRoo)

Contact
• General Enquiries: [email protected]
• Reservations Department: [email protected]
• See the posts starting here for alternate Reservations Department emails should you not have any reponse from the above within 72hrs
• Pre-Bookings (book restaurants/special dinners, spa treatments, excursions etc): [email protected] (or, if for some reason there is no reply, try [email protected]). Bookings can be made up to 2 weeks before arrival
Note: The resort does not take bookings earlier than 2 weeks out

Weather
• General info on weather in the Maldives: Link 1 Link 2 (Maldivian government website)
• Recommended Android weather app: eWeather HD. See this post for detailed info on the app, settings, tips and general weather info (Courtesy of MaldivesFreak)
• Want to get an idea about the weather in the month of August? Click here to read a post from a FT member that spends 2 weeks at Rangali during this month (Courtesy of Splotly)

Current / Future Maintenance / Property Issues
RANGALI ISLAND WATER VILLA RENOVATIONS & REFURBISHMENT:
Updated 23 March, 2021: Rangali Island (small, Water Villa-only island) will close April 15, 2021 and expected completion date for renovations is October 31, 2021. Detailed information is as follows;
- All water villas are to be fully renovated; lagoon side to have jacuzzis, ocean side to have pools
- Atoll Market to re-open around May with a new concept with two cooking stations
- Bar & Restaurants on Rangali Island will be closed with the temporary exception of Vilu Restaurant which will remain open for breakfast (when Atoll Market re-opens, projected for 15th May)
- Vilu will be refurbished during the closure
- In addition to Vilu closing, Vilu Bar, Koko Grill, The Wine Cellar and The Quiet Zone will close until all revovations have been completed and the island re-opens
- New gym to be built on Rangali island at Ari Lounge (both islands will have a gym each)
- Diamond Happy Hour and weekly Champagne & Lobster dinner will be held on the main island. Location is Mandhoo. No information concerning Private Beach Dining, Fisherman's BBQ or Maldivian Night (and other beach dinners) has been reported so far
-

Any further dates and info will be posted in this section however you may email the resort if you would like to know of the latest information.

Latest News:
* See this post for pictures of the new interior of the WVs(Water Villas)
* See this post for pictures of the new interior of the SWVs(Superior Water Villas) (Courtesy of woodstok)

<<< Changes due to SARS-CoV-2 / COVID-19 >>>
Update (March 2020) - They started changes to operation early due to low occupancy (30%) due to the Coronavirus pandemic. Further information is as follows:
> As of March 20 all incoming guests are being accommodated on the main island
> Rangali Bar's menu has been cut in half
> Breakfast and Happy Hour are now taking place at Rangali Bar / Atoll Market until further notice. Breakfast is now at Vilu and Happy Hour is now taking place at Rangali Bar
>> Breakfast at Vilu as of December 9, 2020 is back to serving standard buffet and a la carte
>> Breakfast for the Festive Season 2020 is also being served at Ufaa
> Atoll Market now offers a la carte service with a condensed Vilu menu. The buffet has been stripped down. Atoll Market is now closed for both breakfast and dinner

Re-opening (October 2020)
> See this post (containing info from Conrad's website) and this post (containing info from a recent arrival on Oct 1st, 2020) for info regarding the F&B offerings as of the resort reopening
> As of early 2021 all staff have been vaccinated with first doses with second doses to follow


Old Maintenance / Property News
• Property was closed from May 15, 2014 - July 14, 2014 for completion of 3rd island which now houses staff and infrastructure
Note: During this time some, but not all Beach Villas, were refurbished
• Cantonese restaurant named Ufaa opened September 2014. It is situated where the old gym used to be (next to Atoll Market buffet restaurant) and is both on the ground and first floors
• New gym is now located above the shops on the main island, next to the library. See this conversation for info on facilities and exercise equipment
• From 20 April - November 2016 the resort refurbished all standard Beach Villas. See this post for details on changes to Beach Villa design
• In January 2017 the resort did minor work on the Superior Water Villas. See this post for details
• The resort closed The Quiet Zone Pool from 17 July 2017 to 1 October 2017 to carry out maintenance and upgrade works. The entire pool was re-tiled and re-decked
• The resort closed Vilu for two weeks early November 2017 (re-opened on 24th) to carry out refurbishment which included replacement of flooring. Breakfast was moved to Mandhoo and Happy Hour for Golds and Diamonds moved to The Quiet Zone
• Vilu and The Wine Cellar were closed for maintenance for one month from the end of August 2018
• Koko Grill was closed for a short time in September 2018 to install a transparent tarpaulin (to avoid cancellation due to rain) and re-opened October 1st, 2018
• In late 2018 the resort started on a project to refurbish all the Deluxe Beach Villas. See this post for pictures and this post for a video of the old style / pre-renovation Deluxe Beach Villas
• All Deluxe Beach Villas were renovated during the period May 15 - October 15 2018. In December 2017 the first one was completed. Villa no.140
Note: This timeframe was been revised and completion was due 10 December, 2018. Update: Timeframe was further revised to 15 May - mid-October 2019
• Changes to restaurant hours from 7th June - end of August 2019:
  • Vilu was closed due to “unforeseen circumstances” until approx August 26 (actual reason was rot found in the floorboards) and Mandhoo was open for breakfast daily from 7:00-10:30 during this period
  • The Wine Cellar was closed and re-opened on July 20. Alternatively, a three course Degustation Dinner was available at The Cheese and Wine Bar on Tuesdays and Fridays
  • Mandhoo was closed for dinner on Mondays and Thursdays (instead of only Mondays)
  • Sunset Grill and Ithaa were closed on Tuesdays and Fridays
  • Ufaa by Jereme Leung was closed on Saturdays and Wednesday (instead of only Wednesdays)
  • Maldivian Night did not take place during this period

• Retreat and Family Water Villas had minor touchups and decorations from 15 October - 22 December 2019. All sunset-facing villas had new pools installed. See this post for details. Category was renamed to Grand Water Villa (sunrise-facing) and Grand Water Villa with Pool (sunset-facing). The villas now offered as 2-bdrm units have had the spa room made into a second bedroom. The majority of construction for the pools was conducted off site, minimizing noise as much as possible. New furniture was installed in February 2020 and floors were to be repolished around that time. Additional decorations were to be added after the floors were polished.


Recommended hotels for overnight stay in Malé
Hotel Jen Malé (previously Traders Hotel) (4 Star, $300-$450/night)
Hotel Octave (Hotel Website). Hotel Octave (TripAdvisor) (3 Star, $100-$150/night, Excellent reviews and value for money)
Hotel 78 (Hotel Website). Hotel 78 (TripAdvisor) (3.5 Star, $78-$140/night)
Extensive list of hotels on Hulhumale (airport) Island
>> Overnight stay in Malé - Resort Booking Service
• The resort used to be able to book other hotels like Jen Hotel (above), Airport Hotel (presumably the Hulhule Island Hotel) and Hotel Octave (also listed above) but now it seems they are not in partnership with any hotels. Note: The bill for the hotel in Malé was added to your bill at Rangali and paid for at checkout

Tours of Malé
• The resort offers a free tour of Malé (for guests returning to the capital after their stay). You only need to pay $1 pp for the ferry. Luggage can be stored at the airport for a minimal fee while you are on the tour

Miscellaneous
• If you are thinking of taking a drone, please see this post regarding the resort's drone policy
• The property does not share a timezone with Malé - it's one hour ahead, which makes transfers back to the airport less rushed, i.e; you have an extra hour to spare. When setting your devices to Rangali time, use an equivalent timezone (like Dhaka) rather than manually setting the time, or you'll stop any 2FA(2 Factor Authentication) working



Moderator notes (do not delete)

Posts older than 2014 for this OPEN THREAD can be found in the ARCHIVE THREAD for Conrad Maldives Rangali Island






Print Wikipost

Old Dec 22, 19, 5:53 am
  #2581  
 
Join Date: May 2010
Location: Earth ... for now
Programs: UA 1K 2MM * Marriott LT Titanium * ICH Spire Amb.* HH Diamond *
Posts: 1,213
Originally Posted by evergrn View Post
Yup, she's wrong. 20% off at Ufaa lunch was already on the welcome letter from last month, which I have.
I checked again with her and she confirmed that, if you are a Diamond member and get another guest register to the Honors program, then you get the 20% discount at the Chinese restaurant. She also repeated that the resort does not offer a discount to Diamond members at any other F&B venue.
I am not even sure that I want Chinese food during my stay, so I will pursue the issue, but I will make sure that I have a very good and large late breakfast.
UASPG is offline  
Old Dec 22, 19, 6:12 am
  #2582  
 
Join Date: Jul 2013
Location: Back in Hell
Posts: 4,008
Originally Posted by Thepi View Post
I was initially looking at booking the Conrad for November or December next year. After looking at the weather charts and comments from recent posters stating it has been rainy in these months, would I be better off booking in January or February?
Yup!

Last edited by MaldivesFreak; Dec 22, 19 at 6:38 am
MaldivesFreak is offline  
Old Dec 22, 19, 6:26 am
  #2583  
 
Join Date: Mar 2009
Programs: BA Gold, Hhonors Diamond, SPG Platinum, AVIS Presidents' Club
Posts: 563
Guys, quick question.

When is the last transfer by seaplane back to MLE? I have two options to choose from homebound. First flight leaving at 6:20PM and the other one at 11:00PM. Is it worth booking the later flight or no point, we would be waiting in the lounge anyway for hours?

Thanks
Wadge is offline  
Old Dec 22, 19, 7:21 am
  #2584  
 
Join Date: Feb 2012
Location: UK
Programs: HHonors Diamond VIP; BA Gold
Posts: 282
Originally Posted by Wadge View Post
Guys, quick question.

When is the last transfer by seaplane back to MLE? I have two options to choose from homebound. First flight leaving at 6:20PM and the other one at 11:00PM. Is it worth booking the later flight or no point, we would be waiting in the lounge anyway for hours?

Thanks
I’ve seen them (and been on the odd one over the years) near 5pm - but I think getting a really late one like that is down to luck, so I suspect you’d end up on one around 4pm irrespective of which of those 2 flights you tell them you’re on. Other might know different.

The other option would be the new domestic flight service back. Never done that myself so don’t know the schedule but I’m pretty sure there are evening flights (as that’s the point - they fly after dark too).
Splotly is offline  
Old Dec 22, 19, 7:31 am
  #2585  
 
Join Date: Jul 2013
Location: Back in Hell
Posts: 4,008
Originally Posted by Wadge View Post
Guys, quick question.

When is the last transfer by seaplane back to MLE? I have two options to choose from homebound. First flight leaving at 6:20PM and the other one at 11:00PM. Is it worth booking the later flight or no point, we would be waiting in the lounge anyway for hours?

Thanks
Wiki wiki.....it's in the wiki
MaldivesFreak is offline  
Old Dec 22, 19, 8:28 am
  #2586  
 
Join Date: Feb 2012
Location: UK
Programs: HHonors Diamond VIP; BA Gold
Posts: 282
Originally Posted by MaldivesFreak View Post
Wiki wiki.....it's in the wiki
Santa has excelled himself this year - all my wishes come true - I’ll be out there the same time as the legendary MaldivesFreak...


- Drone: check
- GPS coordinates of MF’s villa: check
- HMS Hoard suggestion card (2 Jan arrival pre filled in): check
- Inflatable flamingo (extra large, extra pink): check
- Speakers (to help old codgers join the party): check
- Print out of wiki (in case anyone ‘politely’ refers me to): check
- Voodoo doll pins (for GM): check
- Spare complaint forms: check
- Loads of dollars for tips: check


Wow I think we’re all packed and good to go....
Splotly is offline  
Old Dec 22, 19, 9:49 am
  #2587  
 
Join Date: Mar 2009
Programs: BA Gold, Hhonors Diamond, SPG Platinum, AVIS Presidents' Club
Posts: 563
Originally Posted by MaldivesFreak View Post
Wiki wiki.....it's in the wiki
I knew it was just in a rush, sorry... looking at it now.
Wadge is offline  
Old Dec 22, 19, 4:01 pm
  #2588  
 
Join Date: Feb 2013
Location: Hampton->Conrad->Hampton again
Posts: 4,849
Originally Posted by UASPG View Post
I checked again with her and she confirmed that, if you are a Diamond member and get another guest register to the Honors program, then you get the 20% discount at the Chinese restaurant. She also repeated that the resort does not offer a discount to Diamond members at any other F&B venue.
I am not even sure that I want Chinese food during my stay, so I will pursue the issue, but I will make sure that I have a very good and large late breakfast.
Okay well then I suppose either she's right because this is yet another thing they've changed within the last 2-3 weeks, or she continues to be wrong!
My guest svc associate kept insisting that the Conrad Lounge in Male closes at 8pm and I told her I didn't think that was correct, she said she's pretty certain but would double-check and get back to me which she never did, and then in the end it was confirmed that she was wrong after all because I was at the lounge until 9pm.
Anyways, never mind... it's not that important. Get away from FT till after the stay, and just enjoy the resort!

I do think that there's a potential to spend as little or even less money for dinner at the Chinese restaurant, as compared to even Rangali Bar's dinner.
evergrn is offline  
Old Dec 22, 19, 4:04 pm
  #2589  
 
Join Date: Feb 2013
Location: Hampton->Conrad->Hampton again
Posts: 4,849
Originally Posted by Splotly View Post
Santa has excelled himself this year - all my wishes come true - I’ll be out there the same time as the legendary MaldivesFreak...


- Drone: check
- GPS coordinates of MF’s villa: check
- HMS Hoard suggestion card (2 Jan arrival pre filled in): check
- Inflatable flamingo (extra large, extra pink): check
- Speakers (to help old codgers join the party): check
- Print out of wiki (in case anyone ‘politely’ refers me to): check
- Voodoo doll pins (for GM): check
- Spare complaint forms: check
- Loads of dollars for tips: check


Wow I think we’re all packed and good to go....
Don't forget the pump to inflate your extra pink flamingo if you don't want to pay the inflated inflation fee ($15 or whatever it is).
MaldivesFreak likes this.
evergrn is offline  
Old Dec 22, 19, 7:10 pm
  #2590  
 
Join Date: Nov 2019
Posts: 9
Just wanted to provide a datapoint for any future travelers who face a weather IROP at the Maldives. This is in regards to a seaplane flight cancellation due to weather, forcing us to stay the night in Male and miss a day at the resort.

When the seaplanes were cancelled, the staff at the Conrad Lounge told us that a) we’d have to pay a change fee to the seaplane company, b) we’d have to book and pay for our own accommodations in Male that night, and c) we’d receive no compensation at the resort. There happened to be a TMA employee in the lounge, so we talked to her regarding the change fee. She make it clear from the outset that we didn’t have to pay any fees for the rebooking to the next day due to bad weather and was shocked that we thought we had do. This was probably a hotel miscommunication. The Conrad employees wouldn’t budge on the other two, so we ended up having to shell out $500 for a room in Male that night (mind you everything was extremely expensive because a) everyone had to stay the night in Male now and b) it was a day-of booking). Even the airport hotel cost north of $350 for a room; they just couldn’t accomodate three people. The employees did say the GM would meet all the delayed passengers at the arrival platform the next day.

We tweeted Hilton, who contacted the resort. They reiterated the GM would meet us at the platform on arrival. We got to the resort around 1pm the next day. No GM, but we did get a complimentary SWV —-> DWV upgrade. We asked our personal attendant (is this the role name?) about the possibility of a refund or resort credit to compensate the first night. She said she’d have to talk with the manager. She got back to us later in the day saying we’d get a resort credit but wouldn’t tell us for how much. After a back-and-forth throughout the next day, they finally offered a $500 credit. We pushed a bit more and they comped a couple’s massage worth about $450 with taxes and fees. We ran into another delayed couple who were Gold (we are Diamond); they were still negotiating but their current offer was $200 and a free Market Atoll Dinner.

Just want to say: we completely understand that weather is out of the hands of the Conrad. However, the way this situation was handled was really poor. If this is a rare occurrence, then I’m happy that more travelers don’t have to miss out on such an amazing (expensive) experience. If it’s even semi-common, I’m shocked the Conrad doesn’t have a system worked out with a Male hotel. As far as I’m concerned, we were in the custody of the Conrad on-time, at an extension of their resort (the lounge), and given that we paid for a room that night, it was their responsibility to ensure we were accommodated. Anyways, just wanted to put this out there to provide a new DP: the Conrad, through some negotiation, will offer you a resort credit, free experiences, and/or room upgrades in the case of a weather IROP.
allengeorgea is offline  
Old Dec 22, 19, 7:40 pm
  #2591  
soy
 
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 2,981
Originally Posted by brandonpkt View Post
At CMRI now for third stay. I will post updates as I go and then will post a comparison to the Waldorf where I am headed next.

+ Dinner can be ordered at Rangali Bar still before or after 6pm
Just to clarify, are you saying that the old menu is available.....or is it the new bar snack menu that was mentioned recently?
I am hoping they have indeed walked back this policy
soy is offline  
Old Dec 22, 19, 8:30 pm
  #2592  
 
Join Date: Aug 2006
Location: MUC
Programs: LH Sen, HH Diamond, IC RA
Posts: 306
Originally Posted by soy View Post
Just to clarify, are you saying that the old menu is available.....or is it the new bar snack menu that was mentioned recently?
I am hoping they have indeed walked back this policy
I can verify that you can have dinner at Rangali Bar. They still have the old menu, nothing changed.
Had Dinner there yesterday.
Football Fan, Abidjan, soy and 2 others like this.
tom-schmitt is offline  
Old Dec 22, 19, 8:31 pm
  #2593  
 
Join Date: Oct 2015
Location: So Cal
Posts: 576
Originally Posted by allengeorgea View Post
Just wanted to provide a datapoint for any future travelers who face a weather IROP at the Maldives. This is in regards to a seaplane flight cancellation due to weather, forcing us to stay the night in Male and miss a day at the resort.

When the seaplanes were cancelled, the staff at the Conrad Lounge told us that a) we’d have to pay a change fee to the seaplane company, b) we’d have to book and pay for our own accommodations in Male that night, and c) we’d receive no compensation at the resort. There happened to be a TMA employee in the lounge, so we talked to her regarding the change fee. She make it clear from the outset that we didn’t have to pay any fees for the rebooking to the next day due to bad weather and was shocked that we thought we had do. This was probably a hotel miscommunication. The Conrad employees wouldn’t budge on the other two, so we ended up having to shell out $500 for a room in Male that night (mind you everything was extremely expensive because a) everyone had to stay the night in Male now and b) it was a day-of booking). Even the airport hotel cost north of $350 for a room; they just couldn’t accomodate three people. The employees did say the GM would meet all the delayed passengers at the arrival platform the next day.

We tweeted Hilton, who contacted the resort. They reiterated the GM would meet us at the platform on arrival. We got to the resort around 1pm the next day. No GM, but we did get a complimentary SWV —-> DWV upgrade. We asked our personal attendant (is this the role name?) about the possibility of a refund or resort credit to compensate the first night. She said she’d have to talk with the manager. She got back to us later in the day saying we’d get a resort credit but wouldn’t tell us for how much. After a back-and-forth throughout the next day, they finally offered a $500 credit. We pushed a bit more and they comped a couple’s massage worth about $450 with taxes and fees. We ran into another delayed couple who were Gold (we are Diamond); they were still negotiating but their current offer was $200 and a free Market Atoll Dinner.

Just want to say: we completely understand that weather is out of the hands of the Conrad. However, the way this situation was handled was really poor. If this is a rare occurrence, then I’m happy that more travelers don’t have to miss out on such an amazing (expensive) experience. If it’s even semi-common, I’m shocked the Conrad doesn’t have a system worked out with a Male hotel. As far as I’m concerned, we were in the custody of the Conrad on-time, at an extension of their resort (the lounge), and given that we paid for a room that night, it was their responsibility to ensure we were accommodated. Anyways, just wanted to put this out there to provide a new DP: the Conrad, through some negotiation, will offer you a resort credit, free experiences, and/or room upgrades in the case of a weather IROP.
I would encourage the purchase of travel insurance, instead of shaking a resort down for something that is completely out of their control(weather).
brodielayne is offline  
Old Dec 22, 19, 8:35 pm
  #2594  
 
Join Date: Aug 2006
Location: MUC
Programs: LH Sen, HH Diamond, IC RA
Posts: 306
Double post..
tom-schmitt is offline  
Old Dec 22, 19, 11:06 pm
  #2595  
 
Join Date: May 2010
Location: Earth ... for now
Programs: UA 1K 2MM * Marriott LT Titanium * ICH Spire Amb.* HH Diamond *
Posts: 1,213
Originally Posted by allengeorgea View Post
say: we completely understand that weather is out of the hands of the Conrad. However, the way this situation was handled was really poor.
During our extended stay at the lounge, we also dealt with a couple of attendants that had a below standard attitude, the others were relatively nice. The best attitude was from a lady of the seaplane company that came to talk to us regarding the delay.

Unfortunately, due to the present weather, I have some time to check the FT posts.

Last edited by UASPG; Dec 23, 19 at 2:15 am
UASPG is offline  

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