Two places at once!?!?
 

A couple of weeks ago my wife and daughter were in Chicago at a Doubletree and posted the stay to my HHonors card. Meanwhile my son and I were in NYC at the Millenium Hilton. Our stay has not yet posted. Is it possible to have two simultaneous stays on the same HHonors number? (Thought I would check this forum before emailing HH about crediting. Thanks!)

With the Mutual Fund account it only seems reasonable that you would get credit, but I don't have any personal experience.

You can get credit for 2 rooms on the same day in fact my wife and I have done it in same hotel.
Before HHonors allowed you to put 2 rooms on one folio if we needed more than one room for family etc, we would make reservations in the different names( as listed in our Mutual fund)and got credit for two stays, .
Mike

do 2 rooms on same night count as 2 stays ?
 

Am planning on taking inlaws away with Mrs. Anvil & me in a couple of weeks.

I want to look after their room, so will it count as a stay in addition to the "stay" i get with my room?

Also, because I'm Hhonors gold, will both rooms be upgraded?

thanks gang,
The Anvil.

Hi celticanvil,

The second room will not count as a stay.

It will however get you points if you put both rooms onto your folio .


Regards
TBS

No. For more information see HHonors Terms and Conditions.

Hotel will be under no obligation to do so, but being nice at check-in often does wonders... http://www.flyertalk.com/forum/wink.gif

multiple rooms / same night how many stays
 

I know I've seen this but I couldn't find it in my search. The HGI near me has rooms on a Saturday night for $45. Can I book 10 rooms on that night. Check in to all of them and get 10 stays or will it be one stay for $450?

Thanks for the help
Tom from Portland, Oregon

That would be credited as one stay and only the points for the first two rooms would be credited to your account.

Thanks, where did you find that info? I looked all over for it last night.

Thanks again,
Tom

http://www.hilton.com/en/hhonors/terms.jhtml

Stays Vs Points, I have done that a lot, while traveling with others on trips.

You can only get credit for one stay, and accumulate points for a maximum of 2 rooms per stay, as long as both rooms are in your name, and you pay for them with either cash or a credit card with your name. Again, make sure that your name is on both room reservations when you check in.

Therefore, to specifically answer your original question, you will get credit for only one stay and 900 points ($45 x 2).

Ghayas

------------------

I have received points for 3 rooms before. So I guess the rule is not always enforced.

The language of the rule states that both rooms must be charged to the same folio. The other night I stayed at the Windsor Hilton and had a second room for my mother. Both were booked on the same reservation file on the website, and were in my name with my HH and FF numbers. However, at check out, two separate folios were issued, albeit both still had my name and HH and FF program details on them. Thus far, only one has posted. Is this common from the experience of others who have multiple rooms posting for HH points? Did you also get multiple posting of FF miles too?

I've never had multiple rooms appear on the same folio. I suppose you might be able to do that when you check in but I'm not sure. When reserving with the hilton.com web site multiple-room reservations aren't even handled correctly, such that any viewing/changes can only be done by calling.

After checkout I always have to call/write and ask for credit. You are supposed to only get credit for one stay, get one airline bonus and credot for each night in time. The only thing extra you get with multiple rooms is points.

Thanks, xyzzy, I'll call the service centre later this moring and get the changes to the second room added. Didn't really expect second set of FF miles, nor the stay credit.

I have tried on numerous ocasions to get folios combined and I get all kinds of excuses about the inability of the system to do that. I find it easier to have them put your name along the name of the other guest on the other one you need credit for if you do not want to put your name only on both.

It always takes a call to the Service Center to get proper credit but I never had any problems in doing that.
mike

Try this:
You might be able to get the points,but not the stays.

I recently faced this problem when checking out of two rooms at the Kensington Hilton London. There were errors on both bills which the clerk promptly fixed and then she combined both bills onto one folio at the end, all with a smile.

Both rooms were in my name. The kids were in one room, the parents in another. I don't know if that made a difference. I think she was more embarrassed at the errors on both bills and didn't want to make a stink and there was nobody else in the checkout line at that time. That probably helped too. There is a big differnce between abilty to do something and actually doing it.

Finally these were only incidental charges that were combined as the rooms were award stays so maybe they really can't put both room charges on the same folio.

[This message has been edited by OB one (edited 08-28-2003).]

Two stays for one night??
 

I'm going to be very close to making 28 stays by the end of the year for diamond. In a couple weeks my boss and I will be staying at a Hampton for a night and I've booked my room online (500 VISA bonus points :) ). I need to reserve his room today. Is there a good way to book his room (online, by phone...?) and get my honors # on it? I don't care about the points, but if I could get credit for 2 stays it would be great.

You can book the room in your name (a second room) and add his name to it. It still likely won't help at check in. You have to get the hotel to merge the two folios onto your room folio at checkout--tell them when you check in that you would like to do this.

Maybe it is different in USA but in other locales, e.g. China, the primary person's name goes on the room and even though your HHonors number is attached you don't get any points if the two folios are not merged. This is indicated in the HHonors terms and conditions too:

" You may earn Base point credit for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio. Base point credit will be earned for all eligible folio charges incurred on both rooms. Bonuses issued on Base points or total folio charges, including tier bonuses (15%, 25% or 50%, depending on member tier) and double or triple Base point promotions, will apply to the total Base point credit earned or folio charges incurred for both rooms. "Double Base points" means you will receive a bonus equal to the number of Base points earned during a stay and "Triple Base points" means you will receive a bonus equal to two times the number of Base points earned during a stay. For any other bonuses, including HHonors partner bonus points and other promotional bonuses, bonus points will be awarded on one room only. You will receive only one stay credit (including credit toward HHonors VIP tiers), and only one mileage credit will be earned. Bonus points earned on Base points do not count toward VIP tier qualification (Example - "Double Base points" or "Triple Base points" promotions). "

It sounds as though this route will not work for the OP, since she needs stay credits, i.e. she is hoping to get credit for 2 stays (2 rooms); but according to the terms and conditions above, only one stay credit is allowed.

This is correct. Double Points: Yes (if you merge the folios). But Stay Credits = 1. Sorry.

Is there another Hilton family hotel nearby which you can also use? Need to be careful though as according to a recent thread no shows are charged and you dont get the points/stay credits.

Yes I missed that (have to start reading more carefully :eek: )--you only get 1 stay credit regardless!

Exactly. :eek: I've gone through the hassles of merging portfolios (we were hosting some friends from Australia,) and I got the points, but only one stay credit per stay. Your best bet for the remaining night is to book the cheapest HI near your hoe or where you are visiting for one night, check in (and if you want, leave with a rapid checkout.)

Thanks for the replies. I didn't think there was a way to get two stays out of it but it doesn't hurt to ask....

There's a good chance we'll make diamond for the first time this year anyway :)

Getting credit for past stays--2nd room
 

I just read that Diamond members can get base point credit for up to 2 rooms per stay. Since I often have others travel with me (for which I pay as business owner) this is very intriguing. My questions are--
1.) How do you make sure you get credit for 2 rooms when you check in?
2.) Any suggestions for trying to go back and get credit for past stays? I probably could create a spreadsheet for about 25-30 extra rooms I paid for last year (1 extra room per stay).

Thanks!
Steve

My experience is that you have to always call to have the second room points post.

You should be able to get th old ones posted but may have to fax receipt's

Jim

You're only going to get missing credit (per T&Cs) for any uncredited points going back six months.

Mike

I stand corrected but still think its woth arguing for. they should of posted and its not your fault they did not do it.
Jim

The forst thing you have to do is make sure that both rooms are on the same folio Ask at checkin to make sure that they are on the same folio. Then when you check out, make sure both rooms are on the same bill and get a copy of the bill with both rooms charges. You may have to ask the desk clerk to combine the bills, but it can be done. Be patient. then when your points don't post, you call Hhonors and give them the correct amount of your charges. It can be aggravating at best. . .

As for retroactive credit, you will likely have very little luck, unless you . . . see above

and it is not just Diamond. iirc any level HHonors can get credit for up to two rooms. I know I have and I have never been Diamond.

As long as your HH# is linked to the reservation/confirmation for a multi-room stay, I would request point for the second room for all of them for the past 6 months - "combined folio" or not. Call the Diamond Desk first though to see whether they need to have your actual receipts, or whether they can see the info in the system without your sending anything.

In future, let them know at check-in (while you're you forking over your credit card) you want one folio for both rooms. If you don't get that credit when your stay posts, the Diamond Desk can add it immediately with a phone call.

Please let us know what they say!

Not only a Diamond Perk
 

I recently had a stay where I recieved credit for only one of two rooms. I used the on line missing stay form, filled in my TOTAL folio amount, and got my missing credits. At the same time I also found that the same hotel (HGI, Rock Hill, SC) did the same thing to me in April. I filled out the request with that info and also got my points. It helps to have your confirmation # available (you can find it under efolios). And I am only Gold.

Steve
Did you have the rooms reserved in your name with your HHonors number attached or were the reservations in someone else's name and you just paid for their rooms? it makes a difference.

I have done it both ways...

Even though HHonors and the Diamond desk is very lenient in awarding points for the second room after the fact the t/c state:

4.You may earn Base point credit for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio.

So the easiest way to ensure you get the points is to make sure to get both rooms on the same folio. I have always got the correct amount of points when doing so.

Well, not really:rolleyes:
Very few properties seem to understand the mechanics of combining two folios. I have requested such muLtiple times without a single success.

HH CSRs are aware of the problem and have expressed such to me on a number of ocasions.

Just get the two folios in your name, pay with your CC and call in or make the request on-line.

mike

I had the problem last time that the charges were combined into one folio alright, but the "empty" 2nd one remained in the system. Guess which one ended up being recognized by HHonors? Yup - 72 hrs later I had 1 stay/3 nights/0 points.

imo, your best chance to get retroactive credit will be for your stays for those stays with both rooms in your name with your HHonors number attached. You might even try to put some online missing point requests in to see what happens. Then call the Diamond line with your list.

If you paid with your credit card, but someone else's name is on the res instead of yours, I would say you are out of luck, but for those stays that were all in your name, I think you have a good chance.

fwiw, a while ago (maybe two years) a bunch of posters (including me) were complaining that they were missing, iirc, the Amex or online booking bonus for a bunch of stays. Everyone ended up calling HHonors. Some people went through their stays one stay at a time and received their bonuses, others didn't, when I finally got around to calling, they just said we'll credit you 5,000 points, so we don't have to go through every stay. Is that good? Worked for me.

Also if you search for the word folio, you will see that the two rooms problem has been discussed quite a few times in the past - always with the same results. Try for one folio, then document then call. Good luck.