Dax1956

Thanks that did work. I think I missed out a zero. First I hit option one and spoke with reservations and was told no problem I can book a executive room for you that will fit a rollaway bed. So I hung up and called back, this time spoke with the front desk, who told me "sorry only our queen rooms fit a rollaway bed". So who knows lol.

cjd

Think they're basing that on the fact that a queen bed is 5ft wide and a king bed 6 ft wide. It'll certainly be tight to fit a roll away bed in a standard room, even with a queen bed.

LassiJ

Just an update from my previous stay which was great again with a wonderful staff. This time (unfortunately) visited the spa which was a disappointment. It would need a thorough cleanup and probably even a full refurbishment.

Checked that last time I had the Jr Suite 579 so the previous comments apply to that room. This time I had the Jr Suite 279 which had totally different layout compared to the previous one though having the same size and shape. The sofa wasn't a sofa bed in that room either but the room itself was much more spacious overall as the space was used better and the sofa was in other side of the room instead of the corner. The cabinets in the room also opened to the hallway instead of the lounge. The bathroom had a tub and a bit smaller walk in shower instead of only a large walk in shower.
The only downside is that due to the low floor of the room and view to the atrium it feels that you are almost sitting with the people in the restaurant one floor down from the windows if you keep the curtains open. But still I would choose 279 any time over 579.

Lefly

The reservations personnel from this property seems really awful in dealing with e-mails.
I wrote them regarding the queen room fro a day stay and the fact the website advertised it for three people but the booking engine doesn't take it into consideration (no results if you search for three people, queen room available if you search for two) and I had an answer after 4 days and a second e-mail. When I replied to confirm the room, again no answer for three days until I sent another e-mail on the subject.
If it wasn't for the pool (kids would prefer to pass the time there than in the room) I would have already booked at another Hilton in the area.

By the way, does anyone know if they request the use of swim caps for the pool?

cjd

I didn't wear a swim cap the last time I used the pool. Not aware of any UK Hiltons which require you to wear swim caps in their pools.

allset2travel

I will be arriving on BA at T5. Next day departure on AA from T3.

This Hilton being located in T4, here begs the question. Is this a convenient hotel to stay (in terms of transportation, walking wise)?

TIA

anabolism

Your situation might raise the question but it's been discussed and answered many times here; you might want to search for previous discussion for more details on the various options. I routinely stay at the T4 Hilton when flying into T3 and out of T5 or vice versa. Some prefer to stay elsewhere. For those who stay at the T4 Hilton in similar situations, some prefer to take city buses or Uber or taxis or minicabs, or if flying without checked bags, airside transfer busses. I almost always use the free groundside transfer trains. Between T3 and T4 it is one train. Between T5 and T4 it is two trains, changing at T3/central. The T4 Hilton is connected to T4 by a walkway (shared with several other hotels now).

hugolover

Dax1956

Is there a executive floor, or are all the executive rooms on every floor? Just got a welcome email asking my room preference. Never stayed before, so have no idea. Thanks everyone.

arlflyer

I seem to recall the upper floors being designated as exec, but it's sort of moot since the EL is on the ground level. What is the email asking your preference in regards to?

Dax1956

I inner or outer facing room. That confused me.

kkong42

There is a very large atrium which houses the reception area, bar, restaurants.

Some rooms have windows which look down onto this area.

jerry a. laska

gav0106

Dax1956

Thanks, we have a king executive room. So I suppose all my options will be on the fourth floor when checking in? We choose this hotel in the end because of the pool.