Hilton London Canary Wharf {GBR}
#78
Join Date: Sep 2010
Location: UK - BHD
Programs: BMI Diamond Club refugee: BA-Br; HH-D
Posts: 912
This hotel is still very good (IMHO)
Back here for a few nights this week after a long time. Apart from the very surreal character of the area, this property is still a really solid performer.
The lounge is basically as good as any - didn't indulge in last night's bangers and mash, but tonight the chicken risotto, pea & mushroom pasta, creme brle (in addition to the usual salads, crudits, breads, cheese etc) were really good.
Had breakfast in the lounge this morning since I was in a rush and it was fine - but think I'll make my way to the restaurant tomorrow morning.
I do find the inclination to leave a towel arrangement on the bed and note from housekeeping a bit odd though, but trying not to be unreasonable about something trivial and well-intentioned!
The lounge is basically as good as any - didn't indulge in last night's bangers and mash, but tonight the chicken risotto, pea & mushroom pasta, creme brle (in addition to the usual salads, crudits, breads, cheese etc) were really good.
Had breakfast in the lounge this morning since I was in a rush and it was fine - but think I'll make my way to the restaurant tomorrow morning.
I do find the inclination to leave a towel arrangement on the bed and note from housekeeping a bit odd though, but trying not to be unreasonable about something trivial and well-intentioned!
#79
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,368
Back here for a few nights this week after a long time. Apart from the very surreal character of the area, this property is still a really solid performer.
The lounge is basically as good as any - didn't indulge in last night's bangers and mash, but tonight the chicken risotto, pea & mushroom pasta, creme brle (in addition to the usual salads, crudits, breads, cheese etc) were really good.
Had breakfast in the lounge this morning since I was in a rush and it was fine - but think I'll make my way to the restaurant tomorrow morning.
I do find the inclination to leave a towel arrangement on the bed and note from housekeeping a bit odd though, but trying not to be unreasonable about something trivial and well-intentioned!
The lounge is basically as good as any - didn't indulge in last night's bangers and mash, but tonight the chicken risotto, pea & mushroom pasta, creme brle (in addition to the usual salads, crudits, breads, cheese etc) were really good.
Had breakfast in the lounge this morning since I was in a rush and it was fine - but think I'll make my way to the restaurant tomorrow morning.
I do find the inclination to leave a towel arrangement on the bed and note from housekeeping a bit odd though, but trying not to be unreasonable about something trivial and well-intentioned!
#80
Join Date: Sep 2010
Location: UK - BHD
Programs: BMI Diamond Club refugee: BA-Br; HH-D
Posts: 912
Horses for courses... my London favourite is Bankside - where I am tonight ... planning a double-dose of granola for breakfast already....
#81
Join Date: Feb 2004
Location: UK
Posts: 400
Booked last minute stay for tonight .
Upgraded to Executive Suite (1407) from Deluxe room almost immediately .
Used digital key check in so no interaction with reception .
In my suite welcome bottle of fizz, box of chocolates and selection of bathroom goodies (non standard think they are Body Shop)
Plenty of coffee pods and four bottles of still water .
Standard size Peter Roth toiletries in bathroom and extra washroom.
Dreaded Swan towel on bed and a welcome note from housekeeping with standard turndown chocs .
Popped to lounge at 17.45 no afternoon tea items out ?
Plenty of staff (counted 4 so far )
Drinks and food out at 18.00 and lounge is fairly busy already !
Standard selection of wine and spirits - Cava already depleted .
New Nespresso coffee machine .
Water now provided in glass refillable bottles.
Food has changed and not for the better IMHO .
Small selection of cheeses,crackers and bread .
Crudits and beetroot and feta salad .
Two separate large bowls of salad , one leaves the other couscous and feta .
Hot food (which isnt hot at all ) both with frites , one with fish gougons and the other breaded veggie of unknown description . Several guests complaining about the food and theyve been offered something from the kitchen .
Lounge is now virtually full but drinks rush over .
Staff doing an excellent job !
Upgraded to Executive Suite (1407) from Deluxe room almost immediately .
Used digital key check in so no interaction with reception .
In my suite welcome bottle of fizz, box of chocolates and selection of bathroom goodies (non standard think they are Body Shop)
Plenty of coffee pods and four bottles of still water .
Standard size Peter Roth toiletries in bathroom and extra washroom.
Dreaded Swan towel on bed and a welcome note from housekeeping with standard turndown chocs .
Popped to lounge at 17.45 no afternoon tea items out ?
Plenty of staff (counted 4 so far )
Drinks and food out at 18.00 and lounge is fairly busy already !
Standard selection of wine and spirits - Cava already depleted .
New Nespresso coffee machine .
Water now provided in glass refillable bottles.
Food has changed and not for the better IMHO .
Small selection of cheeses,crackers and bread .
Crudits and beetroot and feta salad .
Two separate large bowls of salad , one leaves the other couscous and feta .
Hot food (which isnt hot at all ) both with frites , one with fish gougons and the other breaded veggie of unknown description . Several guests complaining about the food and theyve been offered something from the kitchen .
Lounge is now virtually full but drinks rush over .
Staff doing an excellent job !
#82
Join Date: Feb 2004
Location: UK
Posts: 400
Mini cheesecakes have appeared and the food presented to unhappy guests looks impressive . Also mini crostinis .
Coffee machine is scary lol 😂
Lounge is busy but not packed .
For a moment though they were providing Grey Goose Vodka but its a lookalike called Snow Queen ?!? And Baileys is amongst the collection !
Staff are refilling drinks at tables and providing an excellent service .
Several members of staff have welcomed me back - though I only recognised one and Ive only consumed two Cavas honest !
Coffee machine is scary lol 😂
Lounge is busy but not packed .
For a moment though they were providing Grey Goose Vodka but its a lookalike called Snow Queen ?!? And Baileys is amongst the collection !
Staff are refilling drinks at tables and providing an excellent service .
Several members of staff have welcomed me back - though I only recognised one and Ive only consumed two Cavas honest !
#83
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,368
Mini cheesecakes have appeared and the food presented to unhappy guests looks impressive . Also mini crostinis .
Coffee machine is scary lol 😂
Lounge is busy but not packed .
For a moment though they were providing Grey Goose Vodka but its a lookalike called Snow Queen ?!? And Baileys is amongst the collection !
Staff are refilling drinks at tables and providing an excellent service .
Several members of staff have welcomed me back - though I only recognised one and Ive only consumed two Cavas honest !
Coffee machine is scary lol 😂
Lounge is busy but not packed .
For a moment though they were providing Grey Goose Vodka but its a lookalike called Snow Queen ?!? And Baileys is amongst the collection !
Staff are refilling drinks at tables and providing an excellent service .
Several members of staff have welcomed me back - though I only recognised one and Ive only consumed two Cavas honest !
I also noticed the baileys out on my last stay about a month or so back.....nice!
#84
Join Date: Feb 2004
Location: UK
Posts: 400
Glad you are enjoying yourself and thanks for the reports ( enjoying this! ) , yeah I noticed that industrial nespresso machine in the lounge, I thought it was more hassle than help.....I preferred the other one even though I own a nespresso machine at home.
I also noticed the baileys out on my last stay about a month or so back.....nice!
I also noticed the baileys out on my last stay about a month or so back.....nice!
Yes that coffee machine is truly industrial size - too chicken to attempt to use it in this occasion .
Strolled downstairs at 7.30am and was surprised and how busy it was .
Think there were Mimosas at the reception area .
Water and juice station much improved including a smoothie on tap . Loved the ice cucumber water .
Breads and chilled items as usual - mini packs of sealed cheddar cheese new (last saw them at Croydon )
Many guests waiting for omelettes - my two perfectly poached eggs were delicious .
Oh and yes WARM plates .
Also a pancake maker has appeared as well as haggis ...
Very attentive service throughout and offfered a takeaway latte as leaving the restaurant .
Overalll an EXCELLENT stay was good to return and see the improvements in service and my Diamond benefits .
#85
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,368
Thanks Wizla !
Yes that coffee machine is truly industrial size - too chicken to attempt to use it in this occasion .
Strolled downstairs at 7.30am and was surprised and how busy it was .
Think there were Mimosas at the reception area . Yeah
Water and juice station much improved including a smoothie on tap . Loved the ice cucumber water .
Breads and chilled items as usual - mini packs of sealed cheddar cheese new (last saw them at Croydon )
Many guests waiting for omelettes - my two perfectly poached eggs were delicious .
Oh and yes WARM plates .
Also a pancake maker has appeared as well as haggis ...
Very attentive service throughout and offfered a takeaway latte as leaving the restaurant .
Overalll an EXCELLENT stay was good to return and see the improvements in service and my Diamond benefits .
Yes that coffee machine is truly industrial size - too chicken to attempt to use it in this occasion .
Strolled downstairs at 7.30am and was surprised and how busy it was .
Think there were Mimosas at the reception area . Yeah
Water and juice station much improved including a smoothie on tap . Loved the ice cucumber water .
Breads and chilled items as usual - mini packs of sealed cheddar cheese new (last saw them at Croydon )
Many guests waiting for omelettes - my two perfectly poached eggs were delicious .
Oh and yes WARM plates .
Also a pancake maker has appeared as well as haggis ...
Very attentive service throughout and offfered a takeaway latte as leaving the restaurant .
Overalll an EXCELLENT stay was good to return and see the improvements in service and my Diamond benefits .
#86
Join Date: Nov 2014
Location: London
Programs: BAEC Silver, HH Diamond, Radisson Gold, IHG Gold, Marriott Gold, Shangri La Jade
Posts: 264
afternoon tea disaster so far today. all sandwiches gone within 10-15 mins. it's 4pm and there is currently one scone. yes, one scone. no other food.
#87
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,368
It's busy there today/ tonight isn't it.........I'm not there but I have some friends currently on the sofa near desk telling me via Facebook it's very full and I'm guessing they are punting out the cheap upgrades to anyone and their dog......disappointing!
Last edited by wizla; Nov 11, 2017 at 2:30 pm Reason: Typo
#88
Join Date: Nov 2014
Location: London
Programs: BAEC Silver, HH Diamond, Radisson Gold, IHG Gold, Marriott Gold, Shangri La Jade
Posts: 264
yup it was! they finally replenished the stocks at 4.20. an hour without much food though!
#90
Join Date: Feb 2004
Location: UK
Posts: 400
Two last stays of the year this weekend (
Preupgraded to Exec Suite several weeks ago
Emails from Lounge Mgr and Guest Relations Mgr received day before seemed smi personalised
Suite has bottle of red wine , chocs and the seasonal candy cane on my arrival
Turndown service has provided me with a bag of shower gels (!]
Lounge busy for afternoon tea - very little left
Still scared by coffee
machine lol !
Lounge is full by 6.15pm and remains busy still
Usual Friday night hot food ,Cava seems to be very popular (I’m sat near the drinks )
Seems a mix of Pete Tong concert goers,Christmas shoppers but only two families with very behaved children occupying the sofas - overall good vibe not noisy and three staff replenishing everything relatively quickly
Bumped into two regulars good to catch up and share recent Diamond experiences lol
Preupgraded to Exec Suite several weeks ago
Emails from Lounge Mgr and Guest Relations Mgr received day before seemed smi personalised
Suite has bottle of red wine , chocs and the seasonal candy cane on my arrival
Turndown service has provided me with a bag of shower gels (!]
Lounge busy for afternoon tea - very little left
Still scared by coffee
machine lol !
Lounge is full by 6.15pm and remains busy still
Usual Friday night hot food ,Cava seems to be very popular (I’m sat near the drinks )
Seems a mix of Pete Tong concert goers,Christmas shoppers but only two families with very behaved children occupying the sofas - overall good vibe not noisy and three staff replenishing everything relatively quickly
Bumped into two regulars good to catch up and share recent Diamond experiences lol