Conrad Bali {IDN}
Jan 15, 2018, 8:58 am
#316
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,233
Those are his words, it's certainly not the case in many properties. I stay in enough Hilton/Conrad Hotels where the general policy is a one-level upgrade, so basic rooms do not, in general, upgrade to suites.
Jan 15, 2018, 12:23 pm
#319
Suspended
Join Date: Mar 2017
Programs: Delta-pm, Hilton-Diamond, Marriott-PP
Posts: 271
So did you ask when checking in for this, or did they hotel upgrade you on its own? Have a points stay there end of May. Have booked Conrad ocean suite based on the fact that I rarely see upgrades and wanted a nice room. Am curious if you were insistent on an upgrade or there were some extenuating circumstances?
Jan 24, 2018, 9:57 pm
#320
Join Date: Nov 2016
Programs: Bonvoy Titanium, HHonors Gold
Posts: 87
Booked 2 nights in a Conrad Suite and another night in a Villa. Got exactly what I booked despite pushing for an upgrade. I was told that they do not upgrade Conrad Suite and higher despite them admitting that the hotel was at very low occupancy.
Jan 24, 2018, 11:59 pm
#321
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,539
In Indonesia, I often get upgrades to suites at Hilton properties. Even when booking a basic room, or base room on points. If this property is not upgrading to entry level suites for diamonds when they are at low occupancy, I don’t know why they would book here.
Feb 22, 2018, 7:33 pm
#322
Join Date: Jan 2008
Posts: 74
Remodel Update
Is anyone there or recently been? It has been a while since there have been any updates on what is going on. Is it true the lagoon, main pool and beach are all closed? In October i saw some had posted that was to happen this march when they went but as i am hoping to go in a couple weeks, I would love an eyewitness account of what the details are. Thanks
Feb 24, 2018, 11:24 am
#323
FlyerTalk Evangelist
Join Date: Mar 2005
Programs: ua mm, aa plat, starriott LTPP, ihg plat, hh gold.
Posts: 13,017
we're considering taking advantage of our diamond benefit while we still have it--it'll expire in april--and we had a stellar stay here a few years ago, as a diamond booking a basic room and getting a suite. i'm a bit concerned by something upthread: does this hotel still upgrade diamonds in basic categories to suites, or not? (assuming availability, of course).
edited to add: gosh, it doesn't seem promising, and i've canceled.
we made a booking (ocean view room, all categories available including suites) but canceled it. after reading recent reviews on trip advisor from people who have lots of reviews, not the occasional travelers, and seeing that the gm himself posted upthread about suites not being in the upgrade pool, i think i'll use my diamond status--and my dollars--elsewhere. it's a pity, as this hotel was in our 'top five greatest stays' due to the suite upgrade, the diamond amenities and the excellent service we received when we were here before.
jasonbrockman, in the absence of anyone else stepping forward, obviously i haven't seen it, but many of the reviews i read mention the construction, and even if they weren't happy with other aspects of their stay they pretty much all state that construction wasn't a problem, although two pools are closed and i'm unclear about which restaurants are indeed open.
Last edited by karenkay; Feb 24, 2018 at 4:01 pm
Feb 24, 2018, 7:11 pm
#324
Join Date: Jun 2016
Location: SIN
Programs: Hilton Diamond
Posts: 87
FWIW, I was upgraded from basic room to suite as a Diamond - this was in Sep 2017. But yeah, have seen all the posts that indicate it's rare... not sure how they decide who gets upgraded!
Hotel Review: Conrad Bali (Conrad Suite Twin) - The MileLion
Hotel Review: Conrad Bali (Conrad Suite Twin) - The MileLion
this is my thought as well.
we're considering taking advantage of our diamond benefit while we still have it--it'll expire in april--and we had a stellar stay here a few years ago, as a diamond booking a basic room and getting a suite. i'm a bit concerned by something upthread: does this hotel still upgrade diamonds in basic categories to suites, or not? (assuming availability, of course).
edited to add: gosh, it doesn't seem promising, and i've canceled.
we made a booking (ocean view room, all categories available including suites) but canceled it. after reading recent reviews on trip advisor from people who have lots of reviews, not the occasional travelers, and seeing that the gm himself posted upthread about suites not being in the upgrade pool, i think i'll use my diamond status--and my dollars--elsewhere. it's a pity, as this hotel was in our 'top five greatest stays' due to the suite upgrade, the diamond amenities and the excellent service we received when we were here before.
jasonbrockman, in the absence of anyone else stepping forward, obviously i haven't seen it, but many of the reviews i read mention the construction, and even if they weren't happy with other aspects of their stay they pretty much all state that construction wasn't a problem, although two pools are closed and i'm unclear about which restaurants are indeed open.
we're considering taking advantage of our diamond benefit while we still have it--it'll expire in april--and we had a stellar stay here a few years ago, as a diamond booking a basic room and getting a suite. i'm a bit concerned by something upthread: does this hotel still upgrade diamonds in basic categories to suites, or not? (assuming availability, of course).
edited to add: gosh, it doesn't seem promising, and i've canceled.
we made a booking (ocean view room, all categories available including suites) but canceled it. after reading recent reviews on trip advisor from people who have lots of reviews, not the occasional travelers, and seeing that the gm himself posted upthread about suites not being in the upgrade pool, i think i'll use my diamond status--and my dollars--elsewhere. it's a pity, as this hotel was in our 'top five greatest stays' due to the suite upgrade, the diamond amenities and the excellent service we received when we were here before.
jasonbrockman, in the absence of anyone else stepping forward, obviously i haven't seen it, but many of the reviews i read mention the construction, and even if they weren't happy with other aspects of their stay they pretty much all state that construction wasn't a problem, although two pools are closed and i'm unclear about which restaurants are indeed open.
Feb 25, 2018, 1:12 am
#326
Join Date: Jan 2011
Programs: Hilton Diamond
Posts: 3
Checked in as diamond 3 days ago after booking base room. I was offered upgrade to Conrad suit for as little as 100 USD extra per night. Refused and did not get any upgrade. Rules are very flexible and depend on sth. what I don`t understand.
Feb 26, 2018, 10:37 am
#327
Suspended
Join Date: Mar 2017
Programs: Delta-pm, Hilton-Diamond, Marriott-PP
Posts: 271
Please report back with how the renovations are proceeding there. Just received an email that phase 2 is beginning April 1st and the lagoon pools and the main pool will be closed? I don't even know what pools are now going to be open when I take my family there end of May!?
Feb 26, 2018, 2:41 pm
#329
Suspended
Join Date: Mar 2017
Programs: Delta-pm, Hilton-Diamond, Marriott-PP
Posts: 271
I don't know if you are being facetious, but it sounds like you may be correct. Email stated spa pool for adults and Conrad suites pool for guests staying in that area. They did however pony up a whopping 25% discount off spa services during the stay and some new beach club is supposed to be opening April 1st. Even though from what reviews I have read the beach at the resort is not so good.