[ARCHIVE to 2019] Grand Wailea, A Waldorf Astoria Resort {US-HI}
Jun 15, 2019, 12:07 am
#2716
Join Date: Apr 2019
Posts: 116
If I book a 3rd party tour through the concierge and charge it to the room, do I receive hhonors points for it?
Jun 15, 2019, 5:03 am
#2717
Join Date: May 2019
Location: NW Ohio
Programs: Hilton Honors Diamond
Posts: 28
I would think so, but it would be best to call the concierge desk and ask them. I know that the Luau receives points, but that is an in-house type of thing. Sorry I do not have a better answer for you. I am sure we will book a couple things via the hotel, so at the end of this month I will provide some feedback. Hopefully that will come in time to help you out!
Jun 15, 2019, 10:12 am
#2718
Join Date: Apr 2019
Posts: 116
Thanks but I'm arriving today so actually I'll be happy to reply back with my findings 
Jun 16, 2019, 11:06 am
#2719
Join Date: Apr 2019
Posts: 116
Checked in today. Have 1 weekend night from aspire and 5 nights on points which are 2 separate stays for a total of 6 nights, originally booked as terrace king for all nights. I checked the Hilton app for the 1 weekend night (today) and it had me posted as royal club suite Napua tower (which is probably multiple upgrades) and club room Napua tower for the other 5. But when I checked in, they put me in a normal club room in Napua tower for first night, since the remaining 5 nights were posted there and they wanted to combine.
first time trying to check in through the app but seems strange to me? When i checked in in person i checked the app and the first night switched from royal club suite to a regular Napua tower room. Am thankful all nights are in Napua tower though but thought this seemed odd. Was looking forward to trying the suite, oh well. Room is nice though, probably better than what I had expected, and likewise for Napua tower.
first time trying to check in through the app but seems strange to me? When i checked in in person i checked the app and the first night switched from royal club suite to a regular Napua tower room. Am thankful all nights are in Napua tower though but thought this seemed odd. Was looking forward to trying the suite, oh well. Room is nice though, probably better than what I had expected, and likewise for Napua tower.
Jun 16, 2019, 11:08 am
#2720
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,218
Checked in today. Have 1 weekend night from aspire and 5 nights on points which are 2 separate stays for a total of 6 nights, originally booked as terrace king for all nights. I checked the Hilton app for the 1 weekend night (today) and it had me posted as royal club suite Napua tower (which is probably multiple upgrades) and club room Napua tower for the other 5. But when I checked in, they put me in a normal club room in Napua tower for first night, since the remaining 5 nights were posted there and they wanted to combine.
first time trying to check in through the app but seems strange to me? When i checked in in person i checked the app and the first night switched from royal club suite to a regular Napua tower room. Am thankful all nights are in Napua tower though but thought this seemed odd. Was looking forward to trying the suite, oh well. Room is nice though, probably better than what I had expected, and likewise for Napua tower.
first time trying to check in through the app but seems strange to me? When i checked in in person i checked the app and the first night switched from royal club suite to a regular Napua tower room. Am thankful all nights are in Napua tower though but thought this seemed odd. Was looking forward to trying the suite, oh well. Room is nice though, probably better than what I had expected, and likewise for Napua tower.
Jun 16, 2019, 11:54 am
#2721
Join Date: May 2019
Location: NW Ohio
Programs: Hilton Honors Diamond
Posts: 28
Hey Barry! Thanks for the follow up! We check in Wednesday and I am still showing Terrace View, but I see the hotel as sold out for some of your dates as well, so I will keep my fingers crossed!!!! Did you happen to notice if they updated your info in the "your stay" section a couple days prior, or was it just when you pulled up the online check-in? (I know, way too much of an overly-anxious type of question :-) )
Also curious to find out about booking third party events via concierge and if the corresponds with any points! It sounds like our stays will be over lapping, so I am sure we will say "hey" to each other without realizing it. (yellow hand thumbs up emoji)
Also curious to find out about booking third party events via concierge and if the corresponds with any points! It sounds like our stays will be over lapping, so I am sure we will say "hey" to each other without realizing it. (yellow hand thumbs up emoji)
Jun 17, 2019, 12:15 am
#2722
Join Date: Apr 2019
Posts: 116
It's not possible to have a room in the Napua tower and not have access to the lounge. Lounge is pretty good btw, way better than I expected. It can replace a dinner for sure.
tours booked through the concierge got charged to my room, which helped trigger some amex offers I had (spend 500 get 100 back).
I think it says terrace view room until day of, so would just check then.
tours booked through the concierge got charged to my room, which helped trigger some amex offers I had (spend 500 get 100 back).
I think it says terrace view room until day of, so would just check then.
Jun 17, 2019, 3:24 pm
#2723
Join Date: Jun 2019
Posts: 2
Hey Barry! Thanks for the follow up! We check in Wednesday and I am still showing Terrace View, but I see the hotel as sold out for some of your dates as well, so I will keep my fingers crossed!!!! Did you happen to notice if they updated your info in the "your stay" section a couple days prior, or was it just when you pulled up the online check-in? (I know, way too much of an overly-anxious type of question :-) )
Also curious to find out about booking third party events via concierge and if the corresponds with any points! It sounds like our stays will be over lapping, so I am sure we will say "hey" to each other without realizing it. (yellow hand thumbs up emoji)
Also curious to find out about booking third party events via concierge and if the corresponds with any points! It sounds like our stays will be over lapping, so I am sure we will say "hey" to each other without realizing it. (yellow hand thumbs up emoji)
Jun 17, 2019, 3:27 pm
#2724
Join Date: Jun 2019
Posts: 2
It's not possible to have a room in the Napua tower and not have access to the lounge. Lounge is pretty good btw, way better than I expected. It can replace a dinner for sure.
tours booked through the concierge got charged to my room, which helped trigger some amex offers I had (spend 500 get 100 back).
I think it says terrace view room until day of, so would just check then.
tours booked through the concierge got charged to my room, which helped trigger some amex offers I had (spend 500 get 100 back).
I think it says terrace view room until day of, so would just check then.
Jun 19, 2019, 7:24 am
#2725
Join Date: May 2019
Location: NW Ohio
Programs: Hilton Honors Diamond
Posts: 28
We check in today and no update to the app as of yet. Oh well. Even if we do not upgrade, we will have a good time. We will still give it the ol' college try and when arrive as well :-)
Jun 19, 2019, 1:23 pm
#2726
Join Date: Apr 2019
Posts: 116
Good luck keep us posted. Wouldn't worry do not think it's such a big deal, you'll have a great time either way this place is gorgeous
Jun 23, 2019, 12:11 pm
#2728
Join Date: May 2019
Location: NW Ohio
Programs: Hilton Honors Diamond
Posts: 28
Hey! The trip has been fantastic so far! We actually did get upgraded to Deluxe Ocean View and love it! The staff has been absolutely fantastic, all the food choices have worked out perfectly as well. The luau was impressive and our kids loved it. I will give a full report upon our return. I should also note that our stop before Hawaii (Waldorf Astoria Beverly Hills) was ridiculously impressive as well.
Jun 28, 2019, 4:10 pm
#2729
Join Date: May 2009
Location: Bend, OR
Programs: Delta Diamond Medallion & Million Miler, Hyatt Globalist, HHonors Diamond, Hertz President's Club
Posts: 121
In case anyone has an upcoming stay with the $200 off $1000 and $100 off $500 Amex offers expiring on 6/30, I was able to call in to the Grand Wailea reservations desk and make an advance deposit of $1,000 for my stay next May. This triggered the 2 Amex credits plus the $250 resort credit. We have 3 couples going so I actually did this 3x and will get $3,000 of resort credit for $1,350 (will be trying to negotiate for a suite upgrade before my stay). I am hoping these offers show up again next year (they have for the last 2 years).
Jun 28, 2019, 4:34 pm
#2730
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,218
In case anyone has an upcoming stay with the $200 off $1000 and $100 off $500 Amex offers expiring on 6/30, I was able to call in to the Grand Wailea reservations desk and make an advance deposit of $1,000 for my stay next May. This triggered the 2 Amex credits plus the $250 resort credit. We have 3 couples going so I actually did this 3x and will get $3,000 of resort credit for $1,350 (will be trying to negotiate for a suite upgrade before my stay). I am hoping these offers show up again next year (they have for the last 2 years).